Job Opportunities at NTT Ltd.

Want to be a part of our team?

Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. The successful candidate will strategically focus and will be responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.

Working at NTT
Key responsibilities:

• Contribute to strategy formulation, execute regional or global business strategies for products and services and direct short-term and long-range planning and budget development.
• Drive adherence to key policies, processes and methodologies to ensure operational efficiency and design and enhance business processes, tools and operating models to improve productivity.
• Participate in acquisition and growth activities at a regional or global level and contribute to capital market development.
• Set operational and/or performance goals for each department, establish and monitor performance reporting systems and measure performance against performance goals.
• Define, collect and gather root-cause analysis for the Field Operations issues to facilitate improvement management.
• Develop an annual operational budget and manage expenditure against this budget.
• Effectively manage a team, their resources, development and overall performance.
• Responsible for high-level relationship management with clients.
• Works to grow the client relationship by identifying new business opportunities.
• Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.
• Generally, has profit and loss responsibilities.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function

What will make you a good fit for the role?

• Understanding user experience and how to enhance digital tools.
• Experience executing user experience strategies, deployment and ensuring adoption and stabilization of these strategies.
• Design authority in user experience.
• High level of communication skills.
• ServiceNow / ITSM product understanding experience is required.

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Want to be a part of our team?

• The primary responsibility of Service Transition Management is to oversee, manage and coordinate the activities a team in the completion of client transition of IT service components or a complete subset of a client IT environment from the client or existing outsource provider to successful operation in the NTT environment.
• This role ensures that transition projects adhere to all required governance processes, utilise the correct tools and that client requirements are met.

Working at NTT
Key Role and Responsibilities:

• Oversees and leads service teams in the delivery of outsourced solutions.
• Manages technical aspects of the project and is responsible for overseeing vendors and subcontractors.
• Oversees the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements.
• Identifies areas where continuous improvement can be applied.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Own the transition process, develops the organisation's approach and defines the acceptance criteria for service transition.
• Act is the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues.
• Remain current of developments in the transition management arena and maintain their expertise on transition management approach and methodology
• Manage risk and minimise potential failure by planning and ensuring the execution of all testing, training and change management activities.
• Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client’s requirements and to plan and design the required transition process.
• Required to undertake due diligence investigations to determine exact client requirements.
• Work according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.
• Engage clients in planning sessions and scoping sessions and use the outcomes to create detailed documentation that will include project definition, project planning, work break down structures, budgets, schedules and project reporting and controls.
• Establish positive relationships with the client stakeholders and engage with them on a regular basis.
• Plan and co-ordinate engagement sessions with the client and prepare for and facilitate these sessions.
• Ensure that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.
• Identify resource requirements for the transition project and negotiate and agree the use of the resources.
• Compile baseline budgets for transition projects and manage and report against signed off budgets.
• Compile process definition and the requirement specifications for toolsets and resources required to deliver the service.
• Ensure that the NTT environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements
• Ensure the execution of service validation and testing and take responsibility for service release and deployment.

Knowledge, skills and attributes:

• Excellent knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
• Business and commercial acumen coupled with strategic thinking ability
• Ability to balance delivery with agreed and contracted expectations
• Effective and professional leadership and people management skills
• Ability to professionally handle complaints, problems and issues, managing resolutions and corrective actions
• Ability to develop and enhance client and stakeholder relationships
• In-depth understanding of IT industry and expertise on transition management approaches and methodologies

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Computer Science or Information Technology

What will make you a good fit for the role?
Experience required:

• Demonstrated experience in applying, managing and executing transition management approaches and applicable methodologies
• Demonstrated experience in project management within an IT environment
• Relevant specific experience in services transitioning within a large enterprise environment
• Demonstrated experience in compiling and managing a budget
• Experience in managing stakeholder relationships, including clients and vendors
• Experience in leading and managing a team and allocating resources

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Want to be a part of our team?

• Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.

Working at NTT

• The primary responsibility of the Solutions Architect is to consult with the client and work with internal teams to create strategies, transformational designs and the architectural vision for complex solutions that address the clients’ needs. They provide multi-technology consulting services on all aspects of application software, infrastructure and related technology components.

Key roles and responsibilities:

• Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
• Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standards.
• Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
• Monitors the external environment to gather intelligence on emerging technologies.
• Creates reports and technology roadmaps and shares knowledge and insights with others.
• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
• Reviews, verifies and improves own designs against specifications.
• Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
• Operate across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.

Knowledge, Skills And Attributes

• Solid knowledge of multi-vendor service integrations and cross-functional software, OS’s and infrastructure designs
• Excellent communication skills both verbal and written
• Knowledgeable on how specific infrastructures and application software are deployed in line with relevant methodologies and frameworks
• Ability to develop and leverage their knowledge of reference architectures
• Ability to maintain knowledge of trends and development in technology domains

Academic qualifications and certifications:

• Qualification in Information Technology or Information Systems
• Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
• SAFe Scaled Agile certification advantageous

Experience required:

• Solid professional technical, IT or Operations experience within a large scale (preferably multi- national) technology services environment on the following areas: Software Development, Application Support and Infrastructure Support
• Some Project or Program Management experience would be preferred but not essential
• Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management
• Proven experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices
• Experience working in an agile development environment