Vacancies at Absa Group Limited (Absa)

Job Summary

Responsible for identifying and executing on continuous improvement opportunities, reporting and updating the knowledge management system. Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments. The Data Analyst will have to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure, and aggressive timelines. Skilled in data analysis and programming, assisting the business to use the data they collect to understand trends, solve business problems, and monitor metrics. They assist with determining the data the company needs, structuring it in an appropriate format, analyzing the data using queries, and creating reports and visualizations for company decision-makers. To manipulate and prepare data for evaluation and reporting purposes, build data marts for different business users to view and use for analysis and decision making. To support and enhance intellectual business performance modelling and create measures that drive an optimal value management strategy. To enhance information in order to support optimal decision making.

Key Accountabilities

Job Description

• Deep Dive Analytics - Analyse the transactional behaviour, profitability, customer analytics and trends throughout the life cycle of the client using, PowerBI, Tableau, SSRS, SAS base, SAS Enterprise Guide, Advanced Excel, Proc SQL, SQL and any tool that may be identified for analysis from time to time eg Hadoop. Collaborates with both business and technical teams to drive understanding of both the requirement and the solution being implemented
• Modelling - Develop end-to-end plans and designs of models required to support in-depth customer behavioural analysis and predictions. Translate business requirements into a technical specifications
• Analytical Insights - Perform data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business as and when required. Development of sustainable BI solutions to address business needs, and identify opportunities to improve processes and strategies with technology solutions and identify development needs in order to improve and streamline operations.
• Networking - Build and maintain relationships within relevant business units by creating an understanding of their requirements and gather feedback. Liaise with stakeholders and keep them updated on progress of the development of requirements. Communicates data driven insights to business analyst and/or business stakeholders. Responds timeously and professionally to ad hoc business requests
• Validate, Collaborate & Research - Continuously explore ways to enhance business performance by analysing key profit / cost / process efficiency drivers, key indicators, relationships and trends. Develop a thorough knowledge of products, systems, platforms and related reporting.

Education

• Bachelor`s Degrees and Advanced Diplomas: Computer and Information Science (Required)

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Job Summary

Monitor, Support & Execute efficient & effective 24/7 Data Centre Operations and make recommendations for operations improvements. This includes delivering the following with limited to NO business disruption:

• Server availability to meet business requirements & as per agreed SLA’s
• Server Access to standard
• Server Maintenance
• Server Upgrades
• Server replacements
• Server performance monitoring (utilisation, environmental impact)

Job Description

DC Technical Delivery & Support

• Work embedded as part of a Data Centre execution team and take personal accountability & responsibility for deeply understanding the data centre including all equipment, layouts etc.
• Understand data centre operational plans and how these impact on the role of Data Technician (what needs to be done & when)
• Execute operational plans to standard (time, quality, cost). This includes executing the following technical data centre operations tasks:
• Support the implementation of infrastructure platforms & or their components e.g. Mainframe, Tandem, Unix, Windows, Storage Technologies, Networks
• Support the implementation & monitoring of capacity management & infrastructure Risk / Security Management on various platforms
• Support IMAC activities
• Hardware support on X86/intel based hardware
• Support installation & de-installation & change requests on cabling infrastructure (per SLA’s)
• Change & Configuration management (where applicable) including use of configuration management systems in day to day DC operations
• Configure the infrastructure environment (as above & holistically) as required by the service being implemented or revised.
• Manage end to end DC infrastructure operations delivery – pre (initiation), during & post (review) implementation
• Take accountability for delivery to plan & according to SLA’s, OLA’s, DC, risk, governance & compliance standards to ensure availability, efficiency & effectiveness, risk prevention & overall DC infrastructure compliance throughout an implementation (Run / Change)
• Leverage & coordinate specialised expertise to exercise / advise on Data Centre operations where applicable & relevant (aligned to internal process)
• Proactively identify issues and opportunities while executing day to day DC operational activities & enable the broader DC team to minimise and prevent risk & incidents
• Provide technical information & advice (where applicable) & make recommendations for data centre operations improvements
• Respond to user requests for assistance & ensure reliable, accurate, effect and prompt resolution of user queries
• Proactively educate users on DC facilities and enable their efficient & effective use of available infrastructure
• Proactively monitor the progress and performance of infrastructure implementation & delivery
• Develop, implement and maintain relevant infrastructure data e.g. capacity, layout & space utilisation, installation / de-installation information including implementation & progress updates etc. on appropriate systems (e.g. Service Now)
• Communicate progress & performance data as required to the broader Team & other relevant stakeholders (if required)
• Provide updates to team leader to ensure floor plan & capacity data is maintained
• Provide updates to their installation, de-installation activity stakeholders
• Ensure best practice, process, policy and controls are adhered to, identifying improvements across the data centre and computer room estate

DC Monitoring & Evaluation

• Ensure proactive monitoring of all critical systems within required system management tools and in some cases configure systems to enable monitoring
• Analyse system logs, identify potential issues with server systems & implement / escalate recommended actions to resolve / mitigate business risk
• Perform regular system monitoring, verify the integrity and availability of servers, review system and application logs, and verify completion of scheduled jobs such as backups aligned to DC policies, procedures & standards
• Take full accountability for delivering on DC SLA’s and OLA’s using regular monitoring & evaluation as a tool to do so
• Implement document management & governance procedures for all DC operational activity

People

• Take ownership for evolving own skills and capabilities aligned to the evolution of data centre technologies (e.g. virtualisation, infrastructure modernisation etc.)
• Contribute to the growth & development of team members by providing / guiding others based on own technical expertise
• Contribute to a high performance team environment & positive culture as a high performing contributor to team goals and objectives
• Work in both full time & standby capacity where required to deliver support on complex delivery
• Support the team as a stand in expert when required in meetings / other forums
• Proactively seek mentorship & coaching from others & consistently seek, respond to & provide feedback with the intention of improving team effectiveness
• Contribute constructively in team meetings – offering expertise and information that benefits the broader team

Education And Experience

• CDCP Certification
• 2 years' experience in a Data Centre environment

Education

• National Certificate: Information Technology

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Job Summary

To provide specialist advice & support in area of specialisation enabling the provision of an approved audit plan in compliance with auditing methodology.

Job Description

The RBB Insurance Group and Relationship Banking Internal Audit team is looking for a detail-oriented team player with an interest and preferably experience in the insurance, investment management and non-banking financial services environments (or any combination of these), who wants to gain insight into the various business operations and control processes across Africa. The Absa Financial Services (AFS) Group division provides wealth, investment management, stockbroking, trusts, will estates, financial management and short-term/life insurance products to our Absa customers. If you are interested in expanding your bancassurance experience in the non-banking arena of the financial services industry in a risk-based environment, we would be keen to engage with you and widen your career aspirations!

This opportunity has become available for an experienced auditor to join our Group Internal Audit division. The post holder will execute audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards.

Additional responsibilities include but not limited to:

• Advise Line Managers of any Policy and Procedures to be implemented.
• Monitor the implementation of Mandates in all Business areas.
• Ensure optimal positioning of Operational Risk within the business by creating awareness and understanding of operational risk among senior management.
• Assist the Audit Manager with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the audit manager
• Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment.
• Support the Audit manager in the identification of risks to be tested by participating in planning sessions.
• Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
• Evaluate the design and operating effectiveness of controls and document all working papers in Synergy for review by the audit manager.
• Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified.
• On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Audit Manager and Head of Audit.
• Provide feedback to the Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors..
• Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.

Education and Experience

• B Degree: Accounting, Internal Audit
• 2-3 years working in Internal/External audit or commensurate experience in a major financial institution.
• 2-3 years Risk and Governance Auditor experience , preferably from a Bank or Audit Firm or Consultancy

Knowledge & Skills:

• Knowledge governance and compliance advisory in respect of banking products and investment products
• Ability to influence and interact with various stakeholder
• Maintain confidentiality
• Ability to work in a pressurized environment

Education

• Bachelor`s Degrees and Advanced Diplomas: Internal auditing (Required)

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Job Description

Interprets People Function strategy into ServiceNow functionality requirements

• Engages People Function stakeholders on an ongoing basis on functional system requirements and improvements.
• Works with other Functional owners to ensure cross-functional system (Workday, CSOD, ShareForce etc) alignment and broader strategy alignment.

Acts as ServiceNow Subject Matter Expert (SME) and System Configurator

• Provides ServiceNow advisory services and subject matter expertise to business.
• Provides Tier 2 SME advisory services on escalations in ServiceNow.
• Performs configuration tasks within ServiceNow (e.g. maintenance of Case Form Configuration and HR Groups, update of Notifications, update of HR Services etc.).
• Support annual ServiceNow initiatives and once-off projects (e.g. roll out of Task Management, consolidation of ServiceNow instances etc.).
• Develops stories for ServiceNow changes / enhancements.
• Creates bug fixes within ServiceNow.
• Performs testing of ServiceNow stories.
• Conducts user acceptance testing and provides relevant approvals.

Content Management

• Maintains HR Services process flows.
• Works with Digital Content Managers and People Function to maintain / develop knowledge articles and support materials (job aids, FAQs, etc.), ensuring functional content is relevant, up-to date and optimised via all Channels and Digital Platforms.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Description

The RBB Insurance Group and Relationship Banking Internal Audit team is looking for a detail-oriented team player with an interest and preferably experience in the insurance, investment management and non-banking financial services environments (or any combination of these), who wants to gain insight into the various business operations and control processes across Africa. The Absa Financial Services (AFS) Group division provides wealth, investment management, stockbroking, trusts, will estates, financial management and short-term/life insurance products to our Absa customers. If you are interested in expanding your bancassurance experience in the non-banking arena of the financial services industry in a risk-based environment, we would be keen to engage with you and widen your career aspirations!

Audit planning

• Participate in the 6+6 audit planning cycle, provide input by taking into account the risk and control profile, business strategy and material risks affecting the business.

Assurance

• Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to execute on assurance responsibilities.
• Actively participate in all the audit phases - planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and reporting (ensure audit observations and planned actions are agreed with management for factual accuracy).
• Ensure delivery adheres to the audit methodology and quality standards.
• Identify opportunities for using Data Analytics and enhanced automated auditing techniques.
• Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology