Current Vacancies at Virgin Active South Africa

Your Purpose...

The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...
Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets

Drive digital engagement with members on our various platforms as our digital offering evolves

• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
  • Build member relations
  • Resolve complaints for each member or incident
  • Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
  • Manage member adherence to club rules and standards
  • Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development
Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

go to method of application »

Job Summary

We are seeking a qualified and experienced Personal Trainer to join our team in helping clients achieve their fitness goals through personalized training programs. The ideal candidate will have a strong background in fitness and exercise science, as well as excellent interpersonal skills to build rapport with clients.

Responsibilities

• Conduct fitness assessments to determine clients’ fitness levels and goals.
• Develop personalized training programs based on clients’ individual needs and goals.
• Instruct and demonstrate proper exercise techniques to clients.
• Motivate and encourage clients to reach their fitness goals.
• Monitor and track clients’ progress and make adjustments to programs as needed.
• Provide nutritional guidance and support to clients.
• Ensure clients’ safety during workouts and maintain a clean and organized training environment.
• Stay up-to-date with the latest trends and research in fitness and exercise science.

Requirements

• Matric qualification.
• Certification in Personal Training from a recognized organization.
• Bachelor’s degree in Exercise Science or a related field (preferred).
• Minimum of 2 years of experience as a Personal Trainer.
• Strong knowledge of exercise physiology, nutrition, and anatomy.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire clients to achieve their goals.
• CPR/AED certification.
• Willingness to work flexible hours, including evenings and weekends.
• Self-disciplined to build and maintain a client base.
• Self-motivated to achieve set income targets.

go to method of application »

Your Purpose

• Managing the preventative maintenance and state of repair to equipment and facilities.
• Managing action plans/projects to the required standard.
• Managing maintenance plans & suppliers within budget.
• Managing the maintenance team to achieve desired results.

Your Duties and Responsibilities

A: MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES

A1 Maintain and Repair Plant

• Follow the preventative schedule for HVAC.
• Communicate faults and action plans to CGM/Ops and Regional MM.
• Use the maintenance log in the system on the intranet for faults.
• Adhere to downtime as stipulated on the intranet.
• Be hands-on and repair faults where possible.

A2 Maintain and Repair Premises

• Liaise with landlord/contractors on issues/repairs.
• Be hands-on and repair and maintain where possible according to brand standards.

A3 Maintain and Repair Gym Equipment

• Complete and fax/email downtime reports to relevant contractors.
• Ensure completion of preventative maintenance as per contractor stipulations.
• Maintain a history of equipment maintenance and preventative schedules.
• Be hands-on, repair, and maintain equipment according to brand standards.

A4 Inspect Club to Establish Daily Maintenance Tasks

• Conduct visual inspection via walkabout.
• Check job book, MOD checklists, and fitness checklists.
• Check pool and enter results on the pool log.
• Action tasks as per brand standards RAP sheet.
• Follow up on all maintenance-related issues on the Hey Manager cards.
• Schedule tasks from the preventative maintenance schedule.
• Liaise with CGM/Ops Manager on effects to operations in the club.

A5 Ensure Pool Maintenance Completed

• Ensure the pool is checked and pool key readings are recorded according to operating standards.
• Ensure inspection of weirs is conducted.
• Ensure the pool is dosed according to readings.
• Ensure backwashing falls within pressure parameters.
• Ensure the pool internal and external areas are maintained and repaired to brand standards.
• Ensure temperatures are displayed.
• Liaise with Ops/CGM and RMM as required.
• Ensure dosing systems do not run dry.

A6 Manage Health & Safety Requirements in the Club

• Manage your department to work within health & safety requirements.
• Familiarize yourself with the OSH Act.

B: MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD

B1 Assist in Ensuring Brand Standards are Maintained

• Conduct regular brand standard checks.
• Assist in developing RAP.
• Assist GM/Ops in managing the RAP to conclusion.

B2 Manage Projects to Conclusion

• Ensure compliance with job specs.
• Ensure work areas are left in the condition found.
• Manage contractors to adhere to health and safety standards.
• Liaise with relevant parties.
• Sign off contractors’ job cards on completion if satisfactory and quality checked.
• Follow up on snag lists.
• Refer snags/issues to Regional Maintenance Manager.

C: MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET

C1 Ensure Maintenance of Club is Within Budget

• Liaise with CGM on budget constraints/availability.
• Ensure all repairs/costs/quotes are within budget.

C2 Control and Maintain Stock Levels

• Ensure there is sufficient stock available at all times.
• Follow the e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorization systems.
• Check quality and delivery of orders.
• Ensure stock control systems are in place.

D: MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS

D1 Manage Team to Achieve Scheduled Tasks

• Prioritize and set timelines for the team with tasks.
• Adhere to quality control standards.
• Follow up and check completed tasks.
• Establish understanding of tasks and correct tool application.
• Distribute tasks equitably in the team including tasks to yourself.

D2 Manage Staffing Complement

• Ensure staff are adequately trained to deliver on functional/operational needs.
• Ensure communication on all company initiatives/launches.
• Manage shift rosters/leave cycles.
• Induct staff on operational needs.
• Have a succession plan.

E: MISCELLANEOUS

• Be available for call-outs/telephonic assistance.
• Assist and comply with any lawful and reasonable requests from the manager.

go to method of application »

Your Purpose

• To inspire people to live active lives by completing maintenance plans and tasks.
• Assisting with maintenance administration.
• The Maintenance Operator is hands-on in their position, completing maintenance plans and tasks to the Regional standards and delivering service excellence at all times.

Your Duties and Responsibilities

A: COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED

• Check job book, fitness checklist, and open/close MOD checklist for faults.
• Complete tasks from RAP sheet of brand standards and within time constraints.
• Attend to breakdowns/incidents as required and within turnaround time.
• Receive instructions from daily meetings with Maintenance Technician/Manager.
• Carry out preventative maintenance and service plans.
• Be hands-on in the repair of all equipment and premises (including outside of premises).

A1: Complete daily tasks according to timelines and standards.

A2: Work within all health & safety requirements.

• Maintain good general housekeeping.
• Ensure cleanliness, hygiene, and safety in work areas.
• Correctly store tools, consumables, and equipment.
• Familiarize yourself with the OSH Act.
• Seek advice if unclear about the correct usage/storage of any equipment/consumable in terms of health & safety.

B: ASSISTING WITH MAINTENANCE ADMINISTRATION

B1: Complete Stock Control

• Monitor regularly used consumables.
• Report the need for replacement to management.

B2: Assist with Reports

• Complete pool logs.
• Complete downtime reports.
• Mark off completed tasks in job books.
• Complete standard checklists for preventative maintenance.

Our Minimum Requirements

We Can't Live Without

• Matric.
• 1-2 years of experience in a similar role.

We'd Like You to Have

• Adaptability (ability to adapt to a fast-paced, changing environment).
• Curiosity (willingness to seek opportunities to learn and grow).
• A winning mentality (willingness to go above and beyond to achieve success).
• Motivation to achieve success.
• Commitment to making a difference in people’s lives.
• A growth mindset.
• Ability to work independently.
• Trustworthiness (acting in the right manner).
• Drive to create moments of magic for our members.
• Ability to make decisions and take ownership and responsibility for them.
• Action orientation.

We'd Love You to Have

• Wellness knowledge beyond the health club.
• Ability to make quick and bold decisions.
• Agility.
• Ability to be collaborative.
• High interpersonal skills (EQ).

go to method of application »

Your Purpose

• Managing the preventative maintenance and state of repair to equipment and facilities.
• Managing action plans/projects to the required standard.
• Managing maintenance plans & suppliers within budget.
• Managing the maintenance team to achieve desired results.

Your Duties and Responsibilities

A: MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES

A1: Maintain and Repair Plant

• Follow the preventative schedule for HVAC.
• Communicate faults and action plans to CGM/Ops and Regional MM.
• Use the maintenance log in the system on the intranet for faults.
• Adhere to downtime as stipulated on the intranet.
• Be hands-on and repair faults where possible.

A2: Maintain and Repair Premises

• Liaise with landlord/contractors on issues/repairs.
• Be hands-on and repair and maintain where possible according to brand standards.

A3: Maintain and Repair Gym Equipment

• Complete and fax/email downtime reports to relevant contractors.
• Ensure completion of preventative maintenance as per contractor stipulations.
• Maintain a history of equipment maintenance and preventative schedules.
• Be hands-on, repair, and maintain equipment according to brand standards.

A4: Inspect Club to Establish Daily Maintenance Tasks

• Conduct visual inspection via walkabout.
• Check job book, MOD checklists, and fitness checklists.
• Check pool and enter results on the pool log.
• Action tasks as per brand standards RAP sheet.
• Follow up on all maintenance-related issues on the Hey Manager cards.
• Schedule tasks from the preventative maintenance schedule.
• Liaise with CGM/Ops Manager on effects to operations in the club.

A5: Ensure Pool Maintenance Completed

• Ensure the pool is checked and pool key readings are recorded according to operating standards.
• Ensure the inspection of weirs is conducted.
• Ensure the pool is dosed according to readings.
• Ensure backwashing falls within pressure parameters.
• Ensure the pool internal and external areas are maintained and repaired to brand standards.
• Ensure temperatures are displayed.
• Liaise with Ops/CGM and RMM as required.
• Ensure dosing systems do not run dry.

A6: Manage Health & Safety Requirements in the Club

• Manage your department to work within health & safety requirements.
• Familiarize yourself with the OSH Act.

B: MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD

B1: Assist in Ensuring that Brand Standards are Maintained

• Conduct regular brand standard checks.
• Assist in developing RAP.
• Assist GM/Ops to manage the RAP to conclusion.

B2: Manage Projects to Conclusion

• Ensure compliance with job specs.
• Ensure work areas are left in the condition found.
• Manage contractors to adhere to health and safety standards.
• Liaise with relevant parties.
• Sign off contractors' job cards on completion if satisfactory and quality checked.
• Follow up on snag lists.
• Refer snags/issues to Regional Maintenance Manager.

C: MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET

C1: Ensure Maintenance of Club is Within Budget

• Liaise with CGM on budget constraints/availability.
• Ensure all repairs/costs/quotes are within budget.

C2: Control and Maintain Stock Levels

• Ensure there is sufficient stock available at all times.
• Follow the e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorization systems.
• Check quality and delivery of orders.
• Ensure stock control systems are in place.

D: MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS

D1: Manage Team to Achieve Scheduled Tasks

• Prioritize and set timelines for the team with tasks.
• Adhere to quality control standards.
• Follow up and check completed tasks.
• Establish understanding of tasks and correct tool application.
• Distribute tasks equitably in the team, including tasks to yourself.

D2: Manage Staffing Complement

• Ensure staff are adequately trained to deliver on functional/operational needs.
• Ensure communication on all company initiatives/launches.
• Manage shift rosters/leave cycles.
• Induct staff on operational needs.
• Have a succession plan.

E: MISCELLANEOUS

• Be available for call-outs/telephonic assistance.
• Assist and comply with any lawful and reasonable requests from the manager.