Current Vacancies at Tsebo Solution

Duties & Responsibilities    
The purpose of this role is overseeing the daily workings of the organisation operations and maintain a high-quality standard of organisations deliverable in line with site specific SLA’s.
 Managing client relationship 

•  Perform cleaning and equipment inspections
•  Ensure sites are managed according to budgeted costings and growth targets.
•  Ensure all healthcare standards are adhered to in line with Infection Control practices
•  Management and training of staff on site including supervisor(s)
•  Chemical and consumable control
•  Managing rostering  and room attendant task sheet allocation
•  Will be responsible for audits done on site by the Client(s) (Standard Operating Procedures)
•  Ensure correct product obtained by following correct processes
•  Do daily checks and follow-ups
•  Must be able to solve problems by using initiative
•  Must report maintenance, safety concerns to manager day to day as they arise

Skills and Competencies    

•  Minimum of 3 years operational contracts management experience in the cleaning hospitality industry.
•  Experience in managing large compliments of people and a large client portfolio
•  Understand cleaning principles and knowledge of company policies and procedures
•  Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s
•  Business management principles, including proven financial skills
•  Strong people skills and knowledge or Industrial relations
•  Strong on client relationships and strong communication skills

Qualifications    

•  Minimum  Grade 12/Matric
•  Relevant tertiary qualification and/or Hospitality experience

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Duties & Responsibilities    
The purpose of this role is to supervise and control of all cleaning outlets to the required standards within agreed budgetary limits and to provide effective leadership for all staff within the unit

• Maintain personal health, hygiene and professional appearance
•  Maintain the cleaning programme and use initiative on when to be flexible regarding staffing
•  Ensure Tsebo standards, policies and procedures are maintained. (Incl. chemicals, work procedures, uniform, professional approach, hand washing methods etc.)
•  Ensure correct product obtained by following correct processes
• Do daily checks and follow-ups
• Report maintenance and safety concerns to the manager on a day to day bases

Skills and Competencies    

•  Minimum 2-3 years Supervisory experience preferably in the cleaning industry
•  Must have experience in healthcare and safety standards
•  People Management Skills
•  Able to work independently , under pressure, long hours and weekends if required.
• Ability to communicate, motivate, develop and coach staff at all levels

Qualifications    

• Grade 12/Matric
• Relevant qualification related to Management

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Duties & Responsibilities    
Operational Delivery:

• Review visitor and client arrivals on a daily basis.
• Answer returned calls promptly
• Every call is answered with standard greeting
• Ensure the switchboard is never unmanned and that someone attends to the switchboard at all times.
• Minimise missed calls
• Calls must be answered within 3 rings, 600 calls per operator daily (Answer and return calls promptly)
• Every call must be answered with a standard greeting.
• Take messages correctly and pass on to the relevant person the timeously
• Update and maintain the directory system with all movers, leavers, new joiners
• Inform Front of House Manager of changes of updates on information.
• Attend to any office admin requirements when requested.

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
• Keep up to date with business developments and strategic objectives within the environment
• Provide advice on general changes and compliance within the workplace management framework when required
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all customer queries timeously or escalate when necessary
• Manage conflict

Reporting:

• Update and maintain all relevant records
• Prepare and submit reports to relevant parties when required

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies    

• MS Office Suite
• Excellent communication and interpretation skills.
• Attention to detail and strong organisational skills.
• Communication skills at all levels.
• Attention to detail and good follow up skills.
• Conflict management skills.
• Excellent timekeeping skills (Punctual).

Qualifications    

• Grade 12 (non-negotiable) plus….
• Computer literacy
• A secretarial or telephonist certificate/diploma would be an advantage.
• Minimum 2 years’ experience in a similar environment.