Current Vacancies at The Heineken Company

KEY RESULT AREAS

• Ensure the accurate processing on cash register IRO products sold
• Responsible for the control of cash sales
• Ensure the correctness of invoices and Scanned Product Lists
• Responsible for the control and filing of documents
• Responsible for the accurate Cash-up and balance of cash received
• Follow correct procedure in respect of Smart-Box system
• Ensure that Cash drops are done frequently
• Help to minimize stock losses
• Assist with stock take and interim counts
• Promote new products
• Ensure good customer service
• Ensure that the correct documentation are completed and correct procedures followed
• Ensure neatness of work area and adhere to safety rules and regulations
• Carry out any ad-hoc tasks as instructed by supervisor

EDUCATIONAL QUALIFICATIONS

• Grade 12 (Matric) qualification

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• Computer literacy in Microsoft Office
• Detailed SAP knowledge
• Accounting knowledge
• Previous Banking /cash register experience
• Two years working experience in a similar environment
• Must be prepared to work overtime, public holidays, and Saturdays

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Key Responsibilities

• Maintaining and developing relationships with existing and new customers.
• Achieve monthly sales targets through new business and upselling current customers.
• Use data to inform customers’ understanding of which products can help them reach their goals and how to achieve this.
• Identify and pursue new business opportunities and maintain a healthy pipeline for future deals.
• Present products to customers in a professional and knowledgeable manner
• Conducting market research to keep up to date with industry trends and competitor activity.
• Build and maintain a strong brand image.
• Communicate and collaborate with other members of the sales and marketing team.
• Drive and maintain Accessibility, Affordability, Availability and Activation
• Run price driven promotions.
• Maintain call strike rate in accordance with targets.
• Share and implement new ideas regarding sales and improving effectiveness of the sales teams and/ or the effectiveness of marketing activities.
• Take responsibility for personal improvement and skills development. 

Experience

• A minimum of 3 years of sales experience
• Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable.
• Proven track record of meeting or exceeding sales targets
• Numerical and business acumen experience
• High levels of energy, persistence, drive as well as a sense of urgency.
• The ability to work optimally in a high performance and competitive environment.
• Ability to plan realistically and take action to deliver on time.
• Excellent negotiating skills to gain commitment to solutions by using your influencing and networking skills.
• Have a passion for customer service by making clients and their needs a primary focus.
• Strong analytical and problem-solving skills.
• High versatility to adapt to changing environment.
• Ability to effectively manage customer relationships.
• Ability to communicate effectively across all levels.

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Purpose of the role

To control and manage the Planning, Procurement and Logistics departments to exceed customer expectations and liaison with other business functions to ensure effective running of Planning Procurement and Logistics environment with competent and empowered employees.

Key Responsibilities

• Ensure effective management of stock.
• Ensure company policies and procedures are adhered to 

Ensure optimum stock levels

• Ensure monthly stock taking according to procedures.
• Ensure effective management of blocked/quality stock

Ensure effective buying Management.

• Ensure effective procurement of Dry goods according to production plans and forecasts
• Ensure sourcing of best options for items not on Group Purchasing contracts (Outline agreements). 

Manage and control through monthly variance reports

• Maintain good supplier relationships and ensure effective reporting on supplier performance

Ensure effective Production Planning Management

• Ensure effective and accurate production planning.
• Ensure monthly bottling forums are held where applicable 
• Interface with sales, marketing, forecasting, promotions and new launches

Ensuring improvement of cost-effectiveness.

• Reduce variable and fixed cost.
• Review and improve efficiencies. 

Reduce L & M losses.

• Compile, manage and control budget.
• Produce cost effectively by allocating required resources effectively, minimize re-work and limit waste 

Quality management systems

• Ensure compliance to the QMS (ISO 9001, ISO 14001, BRC, IFS, HACCP, Organic, ISO 17025, SANS 1841) where applicable
• Ensure crew complies and adheres to all relevant policies, procedures, work instruction and SOPs at all times 

Accept the role of HACCP team member (if required)

• Accept the role of Environmental team member (if required)
• Accept the role of Food Defense team member (if required)

Competent and motivated people Leadership behaviour 

• Lead team according to Supply Chain Manufacturing Operating Principles to achieve line objectives 
• Ensure sound employee relations, corrective and grievance procedures are effectively managed in department 

Performance management is applied effectively.

• Ensure optimal utilisation of resources in the department.
• Ensure training and coaching in department takes place 
• Ensure culture of continuous improvement is developed and maintained at all levels

Risk, Health and safety

• Ensure compliance to OHSACT and all Heineken Beverages Risk, Health and Safety procedures and statutory requirements. 
• Ensure that unsafe conditions are reported and rectified.

Innovation and business improvements in support of operational and segment goals

• Achieve Improvement Plans
• Support and encourage the values of the company 
• Actively involved in Problem solving
• Managing projects and initiatives

Requirements

Education

• Relevant Tertiary Degree in Supply Chain, Procurement

Experience 

• Proven track record of working within a supply chain, warehouse, purchasing and planning management environment
• Excellent analytical skills and problem solving abilities 
• Strong leadership capabilities and ability to manage people with diverse backgrounds.
• Sound IR knowledge
• Excellent interpersonal and communications skills
• Proven Computer literacy in MS Office/ SAP 
• Ability to work independently and under pressure.

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Purpose

To assist in all demand planning duties including estimating future product demand, analysing inventory flow, and developing forecast models based on industry trends & demand patterns.

Key Responsibilities

• Develop effective forecast models based on industry trends and demand patterns.
• Preparation and responsibility for the sales plan for the rolling 18 months horizon. Maintaining the forecast monthly, weekly & daily.
• Liaise with key distributors to solicit sales out depletions, inventory levels & sales in projections.
• Challenge the forecasts from the sales teams and the usual sources (historical data, seasonality, market trends, special offers, budgets) with relevant data analysis.
• Business partner with all functions (sales, marketing, production, distribution, finance) with special emphasis on balancing demand related conflicting priorities.
• Propose and implement solutions to improve demand forecast accuracy & efficiency of the planning process.
• Address demand-related issues in a timely and effective manner.
• Communicate forecast and inventory estimations to management.
• Monitor and report on important changes in sales forecasts, budgets, and business strategies.
• Conduct monthly forecast maintenance & ensure masters are maintained correctly.
• Preparation of business analyzes and presentations as required by the superior.
• Monitoring the market environment and preparing strategic recommendations in the field of sales.

Requirements:

• Bachelor’s degree in engineering/logistics/supply chain or related field.
• 3+ years minimum experience in demand planning/forecasting, strong mathematical & statistical knowledge & excellent communication skills

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Purpose

The purpose of this position is to technically perform and lead the maintenance, support and administration activities of the Retail Office, SAP relevant integration and TradeXpress relevant SAP processes as well as SalesForce and the Mobile environment. The Application Support Technical Lead will ensure that functionality is optimized efficiently for the relevant sales processes.

KEY RESPONSIBILITIES

• Assist to identify business process improvement opportunities through the use of existing or future applications.
• Application support for calls logged in line with procedures and Service Level Agreements.
• Identify and report recurring system problems.
• Assess training needs in liaison with the Training Manager.
• Conduct end-user training on an ad hoc basis.
• After hour user support and Stand By.
• Cross-skilling within the team
• Daily Services Monitoring
• Maintain, promote and enforce adherence to service delivery requirements and standards as well as SLA compliance.
• Technically lead and co-ordinate a team of operational support staff
• Represent the Team at meetings.
• Liaison between ICT Teams.
• Ensures Team Tasks are completed on time.
• Update and maintain system and user (where applicable) documentation.
• Plan and manage team member activities to ensure objectives and deadlines are met
• Perform tasks related to integration aspects to and from POS application.
• Assist with compilation of functional specifications for application developments with vendor.
• Quality Assure (QA) application configuration and development.
• Implementation and testing of support packs and notes.
• Provide support for the POS technical environment (excluding the server setup to the point of OS installation).
• Provide support for all aspects of the POS application, critical SAP transactions user calls during working hours, extended working hours, including weekends as per standby register.
• Provide Support for CRM and REX Users
• CRM mobile applications
• Remaining abreast with the latest of mobile applications and the Android Operating System (tablets and smartphones).
• After hour user support.
• Manage calls on ServiceNow call logging system to ensure it is within SLA.
• Assist with identification of system risks and implement corrective action.
• Create, maintain and delete Accounts on Retail office and WPRO.
• Support integration of sales between till, Back office, head office.
• Monitor and maintain ZPOS_Cockpit
• Support Reps with Optihub sync and data display
• Support Reps with SAPBI connecting and account sync.
• Assist with sales managers with visit planning and scheduling on CRM.
• Assist with Employee responsible activity updates and movements on CRM.
• Retail Office support
• Wpro Support
• Upload of new staff members to staff sales in Adam Tas and Wadeville
• Staff sales support
• importing materials for staff sales
• Support reps with customer orders
• Monitor and manage diskspace on Tradexpress Servers.
• Mailbox management for Change accounts, CIC, Customer care, Orders, Purchase facilities, Receivable remittances, SSC accounts receivable, staff orders, vm credit and vm online orders

EDUCATION AND EXPERIENCE

• Diploma in Relevant Field
• 4-5 years technical support in Retail Office & SAP CRM is essential.
• Excellent business knowledge in POS (Retail Office)
• 3-5 years exposure in SAP ERP
• Competent contributor that can technically lead the application support
• Proven IT Technical skills.
• Excellent knowledge of database structures and general database management
• Exposure to SAP PI would be advantageous.
• Exposure to SAP SD and MM transactions and processes would be advantageous.
• Very good analytical skills
• Strong administrative ability with high attention to detail
• Good communication skills, both written and verbal.
• Analytical skills with attention to detail.
• Ability to transfer knowledge to users.
• Ability to conduct ad hoc formal training sessions for end users.
• Proficiency in process documentation
• Previous experience in delivering of training would be advantageous.
• Must be a Team Player
• Ability to work under pressure.
• Valid driver’s license and willingness to travel.

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Purpose

The Upskilling and Agile Acceleration Manager is a key leadership role, responsible for leading the development and implementation of upskilling programs and agile methodologies for the organization. This position will work closely with the Agile Coach leading digital upskilling by identifying skill gaps within the team as well as developing the required programs to improve delivery and efficiency.

As the manager responsible for the scrum masters, this position will be responsible for the collation of the over D&T delivery programme and ICT resource management with relevant managers.

Responsibilities

• Drive the adoption of agile methodologies within the team and initiatives across all functions.
• Identify a standard set of Agile metrics, revise project templates, set up communities of practice and update processes.
• Accountable for Scrum of Scrums and overall ICT programme and resource view
• Maintain dashboard for Agile maturity metrics and work with Agile Coach to align on assessment.
• Responsible for measuring and tracking sprint-related output metrics and updating relevant stakeholders.
• Own maturity metrics by creating surveys and evolve for agile and non-agile teams.
• Foster a culture of continuous learning and improvement.
• Match the learning and development leads of local teams with the existing global catalogue of learning content and facilitate delivery and completion of training.
• Develop and implement upskilling programs relevant to digital concepts.
• Undertake regular gap analyses across the business to identify progress against key capability requirements and develop training programs to address them.
• Ensure that all employees are technologically savvy by learning new skills and quickly developing the knowledge and ability to become experts.
• Stay ahead of change, by identifying and developing new skills that will be needed to remain effective in a fast-moving world. 
• Facilitate coaching sessions with Agile coaches to share best practices, discuss challenges, and provide feedback.
• Develop and maintain relationships with key stakeholders and other departments within the organization.

Experience and Education

• Bachelor or Master’s degree in relevant field
• 5+ years of work experience with experience in supporting Agile transformation.
• Proven experience in SAFe/Scaled Agile methodologies
• Proven experience in developing and delivering upskilling programs
• Knowledge and experience working with or in Agile teams and understanding of practices
• In-depth knowledge of learning technology and innovation trends, various delivery channels/ formats, what effective learning delivery looks like and how to measure it.
• Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale. Excellent communication and stakeholder management skills

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Purpose

Strategic HR partnership with business leaders. Providing people direction to maximize performance, sound employee relations, High staff morale and devise functional strategy to unlock full potential of the talents through diversity and inclusion.

Contribute to the People Leadership Team meaningfully to drive the people agenda for the overall business success and to maximize shareholders value, Opco profitability, market share and drive optimum cost efficiencies int the value chain.
 
Organisational Development:

• Work with the departmental heads to design fit for purpose org structures
• Develop job profiles and arrange job evaluations as and when necessary.
• Facilitate rollout of functional competencies in area of responsibility
• Train manages and employees on HEINEKEN behaviours and values
• Assist departmental heads to interpret climate survey results and develop action plans

Performance Management:

• Coach managers and employees on the use of the performance Management systems
• Co-ordinate objective setting sessions with departmental plans
• Co-ordinate calibration sessions in areas of responsibility
• Ensure that departments set SMART objectives in areas of responsibility
• Prepare performance trend report and coach managers on the execution of performance improvement initiative

Talent Management:

• Work with departmental managers to identify future talent needs and prompt the People & Organizational Development team
• Support hiring managers to fill vacant positions by utilizing fit for purpose sourcing methods
• Manage the recruitment process to ensure completion of recruitment activities within targeted timelines
• Provide guidance to hiring managers on employment equity targets
• Prepare a regular talent analysis report

Employee Exit Process:

• Execute all types of employee exists
• Conduct exist interviews for middle  and senior managers

HR Business Partnering:

• Work with the departmental heads to design fit for purpose org structures
• Attend departmental meetings regularly
• Assess customer needs and recommend interventions
• Develop sound relationships with internal customers
• Perform other duties as required from time to time

Employee Relations:

• Manage Dispute and Grievance procedures
• Negotiating Collective bargaining agreements with the union
• Overseeing dispute resolution involving employees, management and unions
• Advising management on issues regarding union-management relations, such as contract negotiations
• Handle CCMA matters (Conciliation, Arbitrations, reviews, Condonations, Rescission and Mediation
• To ensure that robust Employee Relations policies are developed and implemented in alignment with the Group HR strategy and business needs
• To monitor labour legislation developments and implement appropriate strategies to ensure compliance and minimise business risk. 
• To build and maintain excellent relationships between management, employees and employee representatives.

People Management:

• Management of direct reports.

Education:

• Post Graduate Degree in Human Resources, Psychology, or related field in Humanities.

Experience:

• 10-year experience in Human Resources, or in an Organisational Development/Effectiveness environment of which 5 must be in leadership roles
• 5+ years specialized experience in one or more of the following: Learning, Organisational Development & Design, Change Management, Organisational Effectiveness, Talent Management, Diversity, Well- being, Reward, HR Generalist
• Above-market/Regional and Global Experience as People Business Partner preferably in a FMCG company
• Sound knowledge of HR trends, best practices and procedures as well as appropriate labour legislation, e.g. Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act, etc.
• Successful Industrial and Employee Relations with a successful CCMA track record.
• Good business acumen and successful problem-solving experience leading to lasting employee relations solutions within a business.
• Track record of effective leadership practices – leading self, others and teams.
• Computer literate and technologically savvy in the general office management systems e.g.  MS Office as well as HR Information Systems e.g. SAP Specific Company or Industry Knowledge.

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 Key Performance Areas would include, but are not limited to:

• Efficient operation of the Distillation Columns and Pots processes 
• Continuously monitor and manage distillation processes this includes monitoring trends, assuring quality by drawing samples and testing alcohol
• Organoleptic evaluation of distillate on a continuous basis to ensure quality product
• Ensure strict loss control on all distillation processes
• Clean, repair and do maintenance on stills and equipment in the stillhouse
• Ensure accurate record keeping of required documentation
• Ensure compliance with OHSAct standards
• Drawing and testing of production tank samples
• Effective record keeping
• Participate in TPM team activities.
• Participate in effective problem solving

The successful candidate must have the following attributes, qualifications, skills and experience:

• Grade 12 or equivalent
• A relevant tertiary level qualification will be advantageous
• At least 2 years’ experience in a Cellar environment
• Relevant experience in a distillation environment would be highly advantageous
• Ability to work effectively under pressure and with minimal supervision
• Detail orientated with good problem-solving ability
• Excellent health with the ability to perform physically demanding tasks
• Willingness to perform stand-by duties as and when required
• Willingness to perform organoleptic evaluation of product
• Computer literacy (MS Office)
• Willingness to work irregular hours on a shift basis (night work, weekends and public holidays included)
• Own transport and/or access to reliable transport essential
• Punctuality and attendance reliability

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Purpose

To provide strategic and systemic guidance and robust Trade quality systems to ensure that quality product is delivered at correct price to end user.

Key Responsibilities

• International Customer satisfaction
• Trade Quality Systems managed to ensure product quality
• Management of International incidents 
• Technical information provided as required
• Manage Product Licensing for African countries

Requirements

• Relevant tertiary qualification in biological / food sciences.
• 1-3 years relevant experience in FMCG environment (with 2 at a leadership level). Experience in beverage industry will be strong advantage.
• Strong communication skills (written, verbal, presentation)
• Problem solving and the facilitation of problem-solving processes
• Influencing
• Ability to thrive in complex, pressurised environments
• Previous experience and management of Quality Management Systems (QMS), e.g. IFRS or BRC or ISO or HACCP
• Excellent self-management skills

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Purpose

The purpose of the position is establish strategic plans, policies, standards and procedures for Heineken beverages SA analytical laboratories and relevant scope, to produce reliable service aligned with the business needs ensuring products are distributed in accordance with global benchmarked standards.  To champion a culture of excellence in Heineken beverages SA laboratories.

Key Responsibilities

• Develop and drive laboratory standards as part of Quality Excellence Strategy.
• Develop a high-performance culture that is actively driven across all Heineken beverages SA laboratories
• Develop new laboratory practices and standards for implementation
• Lead LIMS capability in Heineken beverages
• Develop LIMS training material and learning pathways
• Conduct laboratory” Train the Trainer” programs
• Participate in level problem solving
• Lead laboratory assessments
• Develop and drive GLP across laboratories
• Support establishment of SLA’s with laboratory supplier

Requirements

• Diploma in Natural Science, Food science, Biotechnology or Analytical chemistry
• Minimum of 5 years experience in FMCG
• At least 5 years cross-functional management experience
• Report and procedure initiating & writing with excellence presentation skills
• Good communication & interpersonal skills
• Strong negotiation and influential skills
• Ability to present data effectively
• Numerically astute with strong problem solving skills
• Experience in LIMS & Labware
• Audit experience
• SANS 17025 experience

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Purpose

To develop new supply sources globally in order to improve cost competitiveness and to be the channel between the company and the supplier 

Key Responsibilities

• Drive supplier selection through robust qualification processes
• Cross-funtional program management to qualify new materials
• Audit new and exsisting supplier capabilities to meet product, cost, quality, capacity and fulfillment ensuring supplier are able to meet requirements for performance
• Develop suppliers to reduce risk,cost & increase capacity in alignment with business strategy
• Enforce Distell specific requirements and offer technical support
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimum performance
• Assit with new product development and/or process improvement by working  with suppliers to ensure that key milestones are achieved
• Responsible for leading the solution for supplier material concerns

Requirements

• National Diploma /Degree in Science,  Industrial Engineering, or Procurement or Supply Chain
• Minimum of 5 years experience in FMCG
• A technical /quality professional with a track record of delivering continuous improvement
• Minimum of 10 years of relevant material/supplier manufacturing, quality systems development, and previous relevant management experience required
• Social skills: Sound interpersonal skills, Good communication skills: written and verbal, Good self-esteem, Can work in a team, and influence and motivate others, Ability to win people over,  Self-starter, Emotional intelligent, Goal directed, Effective listening, good presentation skills
• Organizational skills: Ability to grasp new technologies and concepts, Continuous improvement and enquiring mind-set, Ability to lead multiple projects at a time, Excellent planning skills with great attention to detail and ability to prioritize work, proactive, Dedicated and uncompromising regarding quality, safety, work ethics and operational standards within the field, Strategic thinking skills, Ability to work under pressure, Work well independently without supervision, Ability to challenge and change the status quo, Strong team player, conceptual skills, maintain high level of confidentiality, negotiation skills
• Technical skills: Attention to detail and strong analytical abilities, Technical expert on Packaging and/or Ingredient Materials (all alcohol beverage materials), Lead auditor
• Computer skills:  Word, Excel, Power Point, SAP, Mini-tab, QlikView, Aris Express, Phantom, etc
• Artistic skills: creative thinker
• Other skills: Establish sustainable networks within the relevant fields, Ability to drive own development in building competence