Current Vacancies at NedBank

Job Purpose

• Support external vendors to recover outstanding monies both on and off balance sheet on current and savings accounts by following internal and legal processes and procedures; which results in reduced costs and losses for the bank.

Job Responsibilities

• Maintanance of Default and Recoveries system/ SAP by daily capturing of cashflows and maintaining of impairments.
• Allocation of funds in the department's suspense account.
• Arrange settlements with clients
• Monitoring of costs versus recoveries for on and off balance sheet matters.
• Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
• Validating of payments into clients accounts daily, General Ledger.
• Returns daily (pay no pay)
• Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
• Validation and payment of invoices received from vendors by consolidating the payment file
• New handovers from regional risk to legal recoveries.
• Request original security documents from Securities department.
• Request evaluations on all assets from Evaluations department.
• Liasing with the Insurance division to check whether the fixed properties are insured or not.
• Allocation of work to external stakeholders (vendors)
• Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
• Performance management of vendors as per the SLA.
• Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
• Engage with various departments for various processes (student loan, debt review, admin support etc)
• Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
• Maintaining evaluations register by capturing on a diary system.
• Processing monthly work in progress sheet
• Requesting cheques by completing a cheque requesition.
• Completing a Debit Credit Waste Capturing.
• Completing monthly Operations Committee Meeting reports.
• Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
• Pre-checks on new handovers from the region.
• Requesting securities from Security department.
• Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
• Debt management.
• Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
• Issuing settlement letters to clients.
• Conducting monthly operational meetings with vendors.
• Preparing loss reports (written off accounts)
• Requesting documentation from external vendors (legal documents, death certificates etc)
• Processing refunds by requesting documentation from external clients and seeking approval from management.
• Completing monthly vendor trackers.
• Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Paralegal Studies , AIPSA

Essential Certifications
Preferred Certifications
Minimum Experience Level

• 2 - 5 years banking/collections

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Work Standards
• Managing Work

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Job Purpose

• To create and manage the implementation of the Learning and Development strategy within Wealth Management SA to achieve business strategy.

Job Responsibilities

• Align and operationalise strategy for Wealth Management SA to meet objectives by interpreting the business, Group HR- and Group Learning and Development strategy.
• Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
• Address client requirements and operationalise implementation plan.
• Ensure the appropriate actions are taken where required by monitoring progress of the implementation plan.
• Address deviations from standards and requirements to meet client expectations by managing Learning feedback exceptions.
• Ensure transformational targets for own team are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure culture survey results improve year on year.
• Ensure a client service culture through various by delivering world class service
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Reduce cost and improve work processes and productivity.
• Manage associated budget for implementation plan.
• Ensure accurate budget.
• Ensure timelines are met as agreed with stakeholders.
• Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Learning and Development solutions in the most cost effective manner, within agreed timeline and meeting financial and business objectives
• Ensure payment, analysing and approving all vendor invoices.
• Manage client relationships to enable strategy and address training needs.
• Engage with clients to determine and understand the learning needs that will address business objectives.
• Address identified business development needs.
• Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with vendor/s, addressing any deviations.
• Create networks for building collaborative relationships.
• Optimise efficiency and embed the correct values by ensuring that team understand and support Nedbank' s vision, values and strategy.
• Manage performance of team and hold them accountable for managing the performance of their teams by implementing performance agreements and ensuring a clear vision
• Identify talent pool through conducting career conversations and utilising the talent grid principles and by developing talent retention programs
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members
• Achieve continuous improvement goals and create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours Degree (HR Development, HR, Education, Industrial Psychology, Business Management)

Minimum Experience Level

• 6 - 7 years Learning and Development industry within the Wealth Management industry.
• Solid 2 - 4 years people management experience.

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Learning and development methodologies
• Methods for measuring training effectiveness
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Influencing