Current Vacancies at Sanlam Group

What will make you successful in this role?

Analysis:

• Systems and data analysis of business value stream and/or platform requirements.
• Document and maintain the set of system, functional and/or technical requirements together with the associated rationale, effort, decisions, dependencies and assumptions.
• Development of technical specifications for product and process requirements, including integration mapping.
• Manage traceability between the system requirements and derived artifacts including system models to the relevant detail.
• Creation of the needed system designs as required, including but not limited to logical system design, Logical Data Models, high level and /or conceptual solution designs, UI prototypes, end user and reports. 
• Identification of potential risks/issues and give input to risk mitigation plan.
• Scoping and estimation.
• Ensure adequate tests are performed for all configuration and development tasks and ensure results are successful. Ensure testing yields an acceptable level of performance for the changes being delivered and the systems is not adversely affected.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Stakeholder Engagement

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to validate business requirements.
• Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts, infrastructure, production support, systems analyst (other areas of the business), etc.
• Advise and enable platform and delivery workstreams data development and release pipeline.

Coaching/Mentorship

• Coaching and mentoring of junior analysts.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Provides problem solving assistance to other team members.
• Coach and assist junior team members.

DataOps

• Defining and supporting the workspace process and technologies that others use to source, transform and manifest BI platform solutions.
• Definition of, enablement and optimisation of effective data engineering and release processes, practices and tooling.
• Enablement of a high-performance data analytics team that rapidly produces new analytics and flexibly responds to market place demands while maintaining impeccable quality.
• Establishment and optimisation of environment and processes through which the delivery teams build the data products, including the monitoring of data pipelines and infrastructure as well as the governance of the data engineering practices

Qualification:

• Matric
• Diploma/Bachelor Degree (Information Systems; Statistics; Data or Computer Science; Engineering) or equivalent (preferred but not essential)
• Qualifications related to business and systems analysis preferred

Experience:

• 2-5 years of experience in planning and management of business and/or system analysis activities through delivery
• 2-5 years of experience in a complex Data and or BI environment preferred
• Strong stakeholder management experience
• Experience in leading complex projects
• Experience in agile development desired
• Experience of working in the technology/ digital industry (or similar)
• Business experience in financial services would be advantageous

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What will you do?

• This is an administrative support position that reports directly to an Operations Manager in the region.
• The Intermediary Support Assistant role is there to render sales support and administration to Sanlam intermediaries and regional sales management.
• Proactively contact active clients to enhance customer retention and provide support to intermediaries
• Build positive working relationships with intermediaries and with clients for repeat businesses
• Ensure high level of client satisfaction through proactive support
• Provide internal feedback on how to improve client retention
• Analyse client account trends to continuously improve client retention
• Assist with other administrative tasks as needed
• Provide lapse support to intermediaries and business stakeholders

What will make you successful in this role?

• To deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards
• Manage time and workloads to ensure that deadlines and targets are met
• Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer
• Perform proactive and reactive activities designed to retain customers including but not limited to contacting clients to advise them of unsuccessful premium collection

Qualification and Experience:

• Grade 12 or equivalent qualification
• A relevant tertiary qualification would be advantageous
• Client engagement/ client service/ call centre experience will be beneficial

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Output/Core Tasks:

• This is a 12 month contract position allowing the incumbent to gain relevant work experience in the financial services industry.
• The individual will be exposed to training and office administration whilst being part of an administrative team at SanlamConnect.
• Provide administration support to Management Team
• Provide support to the Financial Advisers and or Brokers 
• Co-ordinate and manage events
• Monitor new business received
• Monitor outstanding premiums
• Account Payments

What will make you successful in this role?

Qualification & experience:

• Grade 12 or equivalent 
• Business related National Diploma or Degree (Marketing, Legal, Financial Planning, Human Resources)
• Preferably no or very limited previous working experience

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What will make you successful in this role?

• Facilitate the recovery of all P1/P2 incidents with appropriate reporting and notifications to key Stakeholders.
• Manage persistent incidents from Trend analysis and/or Management escalations.
• Proactively manage incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate.
• Understand and appreciate the impact of incidents on the various SGT Clients' Business, and/or Business SLA's allowing for prioritisation and direction.
• Manage Post Mortems for all major incidents to a satisfactory conclusion.
• Continuous improvement of the Major Incident Management Process.
• Keep Service Desk informed of progress on major incidents and potential workarounds.
• Represent SGT in Weekly Report Back Meetings with Client.
• Chair Daily Major Incidents Meeting attended by Third Party Vendor as well as internal Service Support Teams.
• Daily Reporting
• Weekly and Monthly Reporting if required
• Schedule, Facilitate and Chair Ad-hoc task team meetings to ensure that Major/Re-occurring incidents are restored as soon as possible and that the root cause is identified and resolved.
• Provide input for Monthly MIS Reporting.
• Member of Change Approval Board and approval of Emergency Changes.
• Quarterly operation incident reporting as input to the Risk Report.
• Review the continuous improvement of the SGT Incident Management process.
• Trending of re-occurring incidents and assist with the implementing of additional controls and/or process improvements.
• Assist the Service Desk Team Leader with P3 escalations when required.
• Assist with the implementation of Quality Improvement initiatives at the Service Desk.

Additional requirements:

• IT related Degree or Diploma and/or a minimum of 3 years relevant IT experience
• ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
• 3 Years IT Experience
• Some experience in Incident Management role will be advantageous
• A proven track record of experience in the ITIL disciplines
• Experience in working with multiple Service Providers and Technologies
• Excellenct understanding of ITIL and ITIL Governance
• Knowledge of one or more of the SGT Clients' Business and Systems will be an advantage

Knowledge and Skills

• Profitable Underwriting
• Client service (Complaints/queries/investigations/advice)
• Coaching, training and quality management
• Reporting and ad-hoc meetings

Qualification and Experience

• Grade 12
• Degree or Diploma with 3 to 5 years related experience

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What will make you successful in this role?

• Maintain a working knowledge of the current cloud security environment and industry trends to identify security control issues or areas of improvement and communicate this information to management.
• Work with technical teams to ensure that security configuration of SaaS solutions like O365 are implemented correctly according to established baselines.
• Handling of alerts/incidents identified by the SaaS Security Tooling in close collaboration with the CSIRT/Blue Team, Business Information Security Officers (BISO’s), and End-user Computing (EUC) team.
• Handling of alerts/incidents identified by Cloud Security Tooling in close collaboration with the CSIRT/Blue Team.
• Onboarding, development, and monitoring of DevSecOps controls within the application development environments of SGT client businesses (through BISO’s and application development teams).
• Provide regular feedback and reporting on alerts/incidents identified by Cloud Security, SaaS Security, and DevSecOps Tooling.
• Identify and implement areas of improvement and automation possibilities for Cloud Security, SaaS Security, and DevSecOps Tooling.

Qualifications and Experience:

Qualifications:

• Matric
• Bachelor’s degree in computer science, informatics, or engineering.
• AWS and Azure certifications recommended; specifically in the security competency

Experience:

• 2 to 3 years of experience in an information security operation role (Blue team or SecOps team).
• A minimum of 1 year of experience and exposure to the public cloud (AWS/Azure) and a demonstrated ability to learn new technology including associated security risks and controls.
• Exposure to application security concepts and software development experience will be advantageous.

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Key responsibilities:

• Set clear direction in respect of team goals, objectives and outputs, performance management, training, coaching and system related duties.
• Manage and monitor compliance and adherence to service level agreements.
• Monitor risk within the team, department and system and liaise with relevant parties to manage, decrease and or remove these risks. 
• Identify and inform Manager / Client Relationship Managers of any issues. (Escalation)
• A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.
• Manage the administration of retirement funds across functional systems within SEB Core – managing the correctness of processing with relation to Sec14 transfers and all payments related to Sec14 transfers.
• Manage the correctness of Sec14 applications to the FSCA and execution within the regulatory framework
• Manage the correctness of operational processes by ensuring teams are following procedures and sign off of controls that will ensure high level of integrity in processing of work, recoding of information and reporting within the team.
• Collaborate and engage across various stakeholders for the planning and execution of the section 14 process, unclaimed benefits, liquidations and/or any other activities that relates to the payment of benefits.
• Manage professional verbal and written communication and reporting to clients. (Internal and external)
• Investigate, resolve and respond to internal and external client queries as well as FSCA queries. (Verbal and in writing.)
• Guide administrators to investigate, resolve and communicate accurately, effectively and efficiently. (Internally and externally)
• Ensure financial controls / risks are addressed and identify and resolve short comings.
• Manage and coordinate work distribution within a team to ensure optimal efficiency and adherence to service level agreements.
• Effectively escalate issues and concerns relating to the timely execution of tasks and make appropriate recommendations to remediate it.
• Identify gaps in training / development needs and ensure that team members are adequately trained on business processes and systems.
• Monthly reporting to management regarding the work.

What will make you successful in this role?

• Grade 12
• A relevant tertiary qualification will be advantageous
• Certificate of Proficiency (COP) or Introduction to Retirement Funds (IRF) qualification will be advantageous

Technical Competencies

• 1 to 3 years’ experience in managing a team will be advantageous
• 3 to 5 years’ experience in various areas of Employee Benefits / Retirement fund administration including experience in Sec14’s
• Proficiency in Microsoft Office (Excel, Word, Outlook etc.)

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What will make you successful in this role?

The key performance areas and tasks of this role are as follows:

Payment Processing:

• Assist with extracting Debtors Age Analysis reports to determine the debtors that are overdue for payment, by how long and the different values available on the system for each debtor
• Make follow-ups with the clients, through calls and emails, on any outstanding debts, prioritising on the age and size of the debt, and ensure all dunning notices have been responded to appropriately
• Perform manual clearing of payments once the payment has been matched to the customer invoice on the system and ensure the invoice has been cleared correctly for payment
• Raise a payment on the customer account to post the correct bank statement amount on the debtor balance and to ensure accurate payment is processed by the debtor
• Allocate payments to the invoices on the system to allow for a payment to be reconciled against the invoice and ensure there are no inaccurate clearing of incoming payments being performed
• Carry out investigations on what invoice relates to what payment on the system and follow up with the customers to ensure accurate allocation of payments
• Conduct frequent checks on open balances on the system to ensure all details on the debtor accounts are up to date and there are no outstanding payments
• Perform intercompany postings
• The Accounts Receivable clerk will be required to investigate which invoices the payment relates to by calling the respective customer to obtain feedback on which invoices the payment relates to or by identifying the invoices and matching them to a specific customer account

Relationship:

• Work collaboratively with Accounts Payable to ensure vendors are paid on time.
• Work collaboratively with the Account receivable to communicate reasons for unpaid client invoices.
• Work collaboratively with General Accounting teams to understand purchase order issues.

Qualification and Experience

• Accounting related qualification or relevant field from a recognised institution 
• Certificate or Credit management Diploma from a recognised institution will be to your advantage
• 1 year of solid understanding of basic accounting principles, fair credit practices and collection regulations
• 1 year knowledge and understanding of accounts receivables, payment applications and invoicing
• 1 year experience with a relevant financial management system
• 1 year in-depth knowledge of credit authorisations, billing and collections procedures and practices

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Key outcomes:

The following outcomes will be expected to be achieved by the Business Communication Consultant:

• Do the day-to-day distribution of Glacier’s electronic communication to clients and intermediaries 
• Ensure a quality, consistent and holistic approach to documentation changes by keeping systems, process and regulatory requirements such as TCF in mind
• To keep abreast with communication techniques and implement it
• Deliver & prioritise various projects at the same time
• Create new documents from scratch in a team environment
• Influence the outcome of documents in projects considering client experience to ensure quality communication
• Proofread, translate and edit documents as required by the business
• Responsible for user acceptance testing and providing input in compiling testing matrixes
• Responsible for input into and sign-off of client statements after UAT
• Do quality assurance on team members’ work & coach for improvement

Qualifications and experience:

• Matric / Grade 12
• A relevant financial degree or degree in communication or document design  

The following will be to your advantage:

• Excel & MS Word skills 
• Creative writing skills 

Competencies:

• Exceptional communication skills, written and verbal, in English and Afrikaans
• Knowledge of financial services and investment products
• Planning, prioritising and organisational skills
• High attention to detail, analytical thinking and problem solving skills
• Exceptional Client Service Orientation
• Relationship building skills – ability to communicate on all levels
• Ability to work under pressure and deliver on deadlines

Attributes:

• Positive, enthusiastic attitude 
• Honesty, integrity and respect
• Ability to co-operate and thrive both within an independent and team environment

Qualification and Experience:

• Grade 12 with 3 to 4 years related experience.