Current Vacancies at Motus Holdings Limited

Position Overview    

• The purpose of this position is deliver efficient, friendly customer service; and to ensure that every renter receives a vehicle on time, that meets our quality and safety standards.

Specific Role Responsibilities    
Job Outputs: 

• Cleaning of vehicle interior and exterior to our high standards.
• Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.
• Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
• Delivering vehicles to customers in accordance with our procedures.
• Handling vehicle check-ins in accordance with company, quality control and claims procedures.
• Maintaining cleanliness of yard and other surrounding areas.
• Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
• Other duties on request.

Qualifications and Experience    
Minimum Experience:

• 2 years relevant driving experience

Minimum Qualification:

• NQF Level 4 (Grade 12 or equivalent)

Minimum Requirements:

• Valid, unendorsed Code 8 driver’s license (at least 2 years old)
• Computer literate (basic level will suffice)
• Able to read a map.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Skills and Personal Attributes    
Competencies:

• Communication skills (comfortably conversant in English/ read & write)
• Good interpersonal skills to support excellent face-to-face customer relations.
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• A team player.

Personal Attributes:

• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings.

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Position Overview    

• The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Specific Role Responsibilities    
Job Outputs:

• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience    
Minimum Experience:

• Minimum of 2 year front office/ customer service experience.

Minimum Qualification:

• NQF level 4 (Matric or equivalent)

Minimum Requirements:

• Code 8 driver’s license – must have at least 1 years driving experience.
• Computer literate.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required. 

Skills and Personal Attributes    
Competencies:

• Communication skills in English (verbal and written)
• Excellent interpersonal skills, articulate and well-spoken.
• Customer focus and the ability to demonstrate initiative.
• Excellent telephone and face-to-face customer relations and counter selling skills.
• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• Achieve high levels of accuracy and attention to detail.
• A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:

• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings.

go to method of application »

Position Overview    

• The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Specific Role Responsibilities    
Job Outputs:

• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience    
Minimum Experience:

• Minimum of 2 year front office/ customer service experience.

Minimum Qualification:

• NQF level 4 (Matric or equivalent)

Minimum Requirements:

• Code 8 driver’s license – must have at least 1 years driving experience.
• Computer literate.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required. 

Skills and Personal Attributes    
Competencies:

• Communication skills in English (verbal and written)
• Excellent interpersonal skills, articulate and well-spoken.
• Customer focus and the ability to demonstrate initiative.
• Excellent telephone and face-to-face customer relations and counter selling skills.
• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• Achieve high levels of accuracy and attention to detail.
• A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:

• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings.

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    Purpose

• To create and deliver sales and process vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures, provide excellent customer service and maintain high levels of sales on an ongoing basis.

Specific Role Responsibilities    

GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Adhere to sales activity management processes and standards.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of vehicle sales.
• Deliver work activities in an ethical manner consistent with company values.
• Identify risks that will have an operational impact.
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
• Negotiate price, finalise sales and follow up with customers to ensure exceptional customer service.
• Process all leads of prospective customers and follow up on possible sales, following CRM processes and procedures.
• Prospect, develop and maintain business relationships with potential customers to generate and qualify new business.
• Structure and finalise sales according to OEM standards and sales processes in order to achieve performance targets.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 
• Execute accurate and efficient debtor’s management
• Execute work activities effectively and efficiently in order to proactively achieve monthly sales targets.
• Identify financial risks and escalate immediately.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Adherence to Customer Satisfaction Index (CSI) OEM/Importer standards.
• Ensure customers are introduced to finance and insurance products offered by the finance and insurance representative.
• Foster a culture of customer service excellence.
• Inform and educate customers on products and promotions to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
• Offer products and services to existing or potential customers and assist them in selecting those best suited to their needs.
• Provide a customer experience that builds and enhances the brand.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills. 
• Own and live up to company values.

Qualifications and Experience    

Minimum Experience

• 1-2 years experience in a similar environment

Minimum Qualification

• Matric and/or Higher Certificates (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes    
Minimum Requirements

• Industry legislative compliance/ knowledge. 
• Valid driver's license
• Good communication skills
• Computer literat

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Purpose

• To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. Ensuring customer satisfaction and retention through the execution of the sales process.

Specific Role Responsibilities    
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE

• Contribute to the development of the appropriate strategy and set target within area of accountability. 
• Define standard operating procedures (SOP's). 
• Implement and manage end to end processes. 
• Manage all operational risk and risk mitigation initiatives. 
• Monitor and report on progress against operational plan and make adjustment where required. 
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. 
• Resolve problems with the necessary discretion and guidelines. 
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
• Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.

FINANCE

• Manage financial activities in line with approved policies and procedures. 
• Manage, monitor and report on budget variances and provide solutions. 
• Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Plan, manage and monitor processes to ensure customer service excellence. 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional
• service delivery.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition. 
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee
• relations to ensure an optimal working environment. 
• Monitor and positively influence and manage change, and offer operational support where required. 
• Own and live up to company values. 
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

• Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
• Developing sales: Identify and sell a product or service. Knowledge and skills required to effectively identify and sell a
• product or service to a new client. Knowledge and skills required to effectively identify and sell a product or service to a new client.
• Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
• Planning, Management and Measurement: Plans, Manages and Measures
• Planning, monitoring, evaluation and reporting: Plans, monitors, evaluates and reports on the effectiveness of plans and programmes implemented. This competency provides scope to embed capability (effectiveness) for Manage Mission Processes, through all levels within the organisation.
• Product and or service knowledge: Provide a service or sell a product through an awareness of the product or service

Qualifications and Experience    
Minimum Experience

• 3-5 years experience in a similar environment

Minimum Qualification

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes    
Minimum Requirements

• Industry legislative compliance/ knowledge.
• Valid Driver's Licence 
• Computer literate
• Good Communication Skills 

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Role Responsibilities    
The responsibilities of a Service Manager include the following tasks:

• Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
• Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
• Manage escalated workshop (technical) problems accordingly, including:
• Escalation of technical/ product related issues to Renault SA.
• Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
• Ensuring future corrective action plans to address various technical problems are implemented.
• Ensure accurate workshop capacity planning according to productive and available staff is done.
• Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
• Achieve industry leading standards of customer care, process efficiency and cost control.
• Exceed all targets and labour sales objectives through efficient workshop operations management.
• Ensure efficient equipment and asset control, and administration processes.
• Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
• Responsible for the annual budget of Service Department.
• Manage risk (financial and non–financial) within department.
• Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
• Maintain good housekeeping within department, including ensuring compliance to Renault SA’s CI guidelines within the department.
• Manage and improve environmental, health and safety standards.
• Conduct departmental meetings and general aftersales meetings to ensure effective communication.
• Manage training of all service staff.
• Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience    
Minimum Qualifications and Experience needed:

• Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
• 5+years’ Experience as a Service Manager
• Recognised Management Diploma or Certificate – an advantage.
• Qualified Motor Technician (A-certification) – an advantage.

Skills and Personal Attributes    

• Have sound communication skills in English and language commonly spoken in the area (speak & write).
• Interpersonal competence; effective at working with people and building relationships.
• Technical, mechanical insight and experience.
• Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
• Good financial acumen.
• Systems oriented.
• People management competence, including performance management and employee development & motivation.
• Problem solving and motor vehicle fault finding skills.
• Delivering results and meeting customer expectations.
• Coping with pressure
• A team player
• Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
• Valuing Diversity
• Conflict resolution

Personal Attributes

• Committed
• Initiative
• Self-managed and resilient
• Adaptability
• Someone who values and builds relationships.
• Alignment with the brand; acts as an ambassador for the Renault brand and passionate about the products.

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Job Description    

• Cargo Motors Klerksdorp currently holds vacancy for a New Vehicle Sales Executives X4 . The main purpose of the job is to ensure effective building of customer support and confidence and the effective management of new vehicle sales. Efficiently canvassing for new sales and ensuring effective administration of new vehicle sales. Moreover, the consistent achievement of sales targets is the primary and core output of this role.

Qualifications and Experience    

Excellent people skills

• A minimum of Grade 12- 3 years MINIMUM sales experience in the Motor Industry.
• Valid driver’s license.
• Must have new vehicle sales experience

Skills and Personal Attributes    

• Customer service orientation.
• Networking and canvassing skills
• Positive attitude
• Negotiation skills and the ability to close the deal.
• Attention to detail