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HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The preferred candidate will assume accountability for overseeing both the general management and daily activities of the homechoice Showrooms within the Mpumulunga and Limpopo Regions.
What you will love doing in this role
Drive Organic Growth through innovation
- Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
- Achieve Net Factor as per business plan
- Enhance the customer experience in showrooms
- Insight-Led Customer Growth
- Drive Mobile engagement and sales
Expand into new markets
- Experience and knowledge of retail space in the respective cluster
- Find synergies between Sales Agents and Showrooms to expand the catchment
- Execute activations within neighboring towns to drive new foot traffic
- Optimize the usage of containers to help grow the business
Optimize risk and drive efficiencies
- Improve customer unclaimed rate
- Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
- improve fraud detection skills in-store through collaboration with Fraud and Training
Showroom Management:
- Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.
Talent Management
- All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
- Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
- Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve
- tenure
- Manage performance in alignment with HR practices
Leadership
- Lead and develop a team of highly motivated and engaged Showroom Managers and staff
Living the values
- Live and behave in alignment to the company values and promises
Execute Learning Plan
- Evaluate current training and SOP's and suggest ways to improve existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
- Modify, revise, and update the content of existing training programs; creating course materials, to support content delivery and skill evaluations
- Drive your own personal development through training
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years experience in retail sales
- Minimum of 5 years experience in a management position
- A valid South African drivers license
What we will love about you
- Ethical and professional self-starter with high energy levels
- Excellent planning and organizational skills with a customer centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
What you will love doing in this role
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria
Requirements
What you’ll need to do this role
- Matric / Grade 12 (Required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
Benefits
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
Hours of and place of work
Early shift
- Monday to Thursday - 08h:00 - 17h:00
- Friday - 08h:00- 15h:00
- 2 Saturdays per month 09h:00 - 13h:30
- Based in Wynberg
Late shift
- Monday to Thursday - 09h:30 - 19h:00
- Friday 08h:00 – 15h:00
- No Saturdays
- Transport provided for late shifts in surrounding areas
- Based in Wynberg
Behaviours we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers needs
Treat the business as my own
- Take accountabilit
- Be curious, creative & explore opportunitie
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers needs
Treat the business as my own
- Take accountabilit
- Be curious, creative & explore opportunitie
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers needs
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers needs
Treat the business as my own
- Take accountabilit
- Be curious, creative & explore opportunitie
- Do it right & at the right tim
Play as a team
- Be helpfu
- Be inclusiv
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
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