Current Vacancies at Hollywoodbets

We have an amazing opportunity for a Senior Retention Specialist. Do you think you have what it takes to be our newest Purple Star?

The Senior Retention Specialist will be responsible for creating, managing and evolving retention strategy to drive customer loyalty and client retention for the business.

The role will suit an analytically driven thinker and customer focused individual who can synthesize current business intelligence or trend data to inform retention marketing strategy, whilst project managing and implementing new business strategies.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Diploma or Degree qualification in Marketing or in a related field.
• 2- 3 years’ experience in Acquisition Marketing / Lead generation / Customer retentions
• Proven, relevant work experience, particularly with managing Retention teams and promotions.
• Deep understanding and knowledge and understanding of online Sports betting & Casino activities, experience in the industry and passion for our products is a must.
• Be commercially minded, data literate with strong analytical skills and comfortable in using raw data to draw useful conclusions and make up decisions.
• Understand, analyse and adapt to market trends.
• Proven people management experience including performance management, leading and motivating a team to achieve SLAs and drive efficiency measures to maximise productivity.
• Experience of use of campaign planning tool

What You’ll Do For The Brand:

• Manage the full cycle from the planning and costing, to building and execution of a campaign.
• Create multi-channel campaigns across Email, SMS, Push Notification, Onsite-Personalization and Direct Marketing to improve customers engagement rates.
• Increase the retention and reactivation rates and average turnover per user for Sports & Casino customers.
• Plan operational and promotional actions supporting long-term marketing strategy to increase sale, reduce churn, improve player life time value and therefore support net revenue growth.
• Understand and profiling players to create sophisticated customer segmentation and tailored offers
• Ensure coordination with CRM campaigns consistency, attractiveness, cost effective, relevant and aligned with other areas of the business, at all times.
• Regularly liaise with the marketing, product, analytics and country managers teams to design marketing initiatives and test new innovative ideas to increase the number and value of players.
• Work with the designer and copy-writer team to ensure consistency of automated and ad hoc bonus campaigns content in accordance with brand guidelines.
• Ensure compliance with all applicable regulations and legislation and that all risks within areas of responsibility are identified and managed effectively.
• Proactively manage budget to meet the desired balance between ROI and spend.
• Weekly, monthly and quarterly analyze all results against agreed objectives delivering clear and concise reporting to relevant stakeholders.
• Ongoing review of daily and weekly performance of key business KPI s and player behaviours with the aim to make quick adjustments where required and/or identify opportunities for automation.
• Monitor competitor’s campaigns in order to understand trends in the industry and improve strategy.
• Work closely with Operations in delivering the customer loyalty and retention plans.
• Lead, supervise and motivate members of the digital marketing team

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We have an amazing opportunity for a Product Marketing Assistant (Horse Racing). Do you think you have what it takes to be our newest Purple Star?

This position will be a support structure to all Product Marketing Coordinators. This position will be responsible to assist with queries, requests and enquiries from all marketing teams with the aim of adequately and timeously resolving these matters. In addition, the candidate will be responsible for assisting with roll outs of horse racing campaigns and ensuring that these campaigns are correctly displayed on all marketing platforms.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric qualification
• Product Knowledge (Horse Racing)

A Bonus To Have:

• Diploma or Degree in Marketing or in a related field
• 1- 2 years administrative experience
• Drivers License

What You’ll Do For The Brand:

• Assisting with updating leaderboards during events and ensuring that results and points are correctly displayed
• Assisting with all operations of all allocated projects such as Punters Challenge, technicalities and help desk queries
• Ensuring that rollouts of marketing campaigns are briefed in and send to all relevant departments
• Ensuring that emails are sent out and all marketing requests have been cross-checked thoroughly.
• Responsible for the arrangement of all internal emailers. (Updating amounts, race meeting dates & times, reminders etc.)
• Responsible for creating content calendars for horse racing
• Responsible for all promotion reminder platforms with relevant stakeholder. (SMS, Push messages and emailers)
• Liaise with the Social department on the creation of artwork for both external and internal channels. This includes social media, winner announcements (display cheques) etc.
• Liaise with external websites such as Sporting Post on Winner articles and up and coming competitions.
• Ensure that the relevant artwork is in all the publications for the week leading up to the day.
• Identifying new innovations, promotions/ competitions and ways in which to market your product.
• Responsible for reporting and analysis of allocated projects as per operational requirements.
• Competitor analysis.
• Must be willing work weekends and long hours
• Ad Hoc Projects.

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We have an amazing opportunity for a Social Media Specialist. Do you think you have what it takes to be our newest Purple Star?

The Social Media Specialist will be responsible for maintaining and growing organic and paid strategies that will execute targets in driving website traffic and brand awareness for the Hollywoodbets Brand. 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• 3 – 5 years Social Media Experience
• Strong skills and experience in Paid Social Media, Copywriting & Social Media Strategy

A Bonus To Have:

• Diploma or Degree qualification in Marketing or in a related field

What You’ll Do For The Brand:

• Design social media strategies to achieve marketing targets
• Create and manage paid campaigns on Facebook, Twitter, LinkedIn, Instagram and YouTube
• Work closely with the social media team to ensure the execution of organic and paid strategies
• Manage, create and publish original, high quality content
• Administer all company social media accounts ensuring up-to-date content
• Liaise with writers, designers and social media team to ensure content is informative and appealing
• Collaborate with Marketing and Product teams to create social hype regarding new product launches and betting markets
• Facilitate client-company communication (meet with clients and suppliers and ensure strategies are communicated and executed to the social media team)
• Prepare weekly and monthly reports on social media, web traffic and ROI
• Measure the success of marketing campaigns on social media and use reporting tools to support this function
• Conduct competitor analysis reports
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals via social media to create a strong network
• Train internal teams to integrate and maintain a cohesive social media strategy
• Stay up-to-date with new digital technologies and social media best practices
• Apply strategic intent towards creating market leading trends for the Hollywoodbets Brand and Gambling Industry.

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We have an amazing opportunity for a Team Leader (Mobile). Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for assisting with and supporting the management of our product sites across South Africa and other international regions. Day-to-day functions will include the implementation of strategic marketing initiatives driving growth across slots, casino, and other related products.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• 1-2 years’ experience in a sales/ marketing / Promotional related
• Valid Driver’s License

A Bonus To Have:

• Relevant Diploma/Degree.

What You’ll Do For The Brand:

• Work closely with Area Managers to meet promotional
• Facilitating promotional activities and drive FICA
• Develop and launch new promotions to Mobile Clerks at branches, outlets and in the
• Jointly plan marketing campaigns with Area
• Measure effectiveness of
• Provide ongoing training to Mobile
• Identify interest and understand customer needs and
• Manage staffing and performance of Mobile Clerk.
• Growth, branding and roll out of distributor
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and Coordinate training.
• Visiting outlets as per call
• Daily, weekly and monthly
• Provide day to day operational support to Area
• Any other related duties that might be required
• Accomplishes marketing and organization mission by completing related results as

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You Bring:

• 1 – 2 years’ experience within a related field.
• Ability to work shifts.
• Computer literate -Microsoft Office.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A bonus to have:

• 1-2 years’ experience within a branch betting environment.

What You’ll do for the Brand:

• Monitoring Hollywood Retail branches cash recons during your allocated rostered shift and as allocated by your Supervisor\ or Manager Area\s or Region\s for monitoring will be explained to you at the beginning of your shift.
• Familiarize yourself with each branches cash drawer threshold limits and ensure that Clerks going over their respective limits are stopped by means or being blocked on the system or following the telephone protocol i.e. Senior Team Leader, Branch Manager, Area Manager, Regional Manager and lastly Risk Manager.
• Ensure that Betting Clerk monies are physically transferred to the Admin Back Office safe by means of telephonic confirmation with the STL or BM on duty.
• Required to send day end shift reports as well as Morning update reports.
• Required to send “Special Reports” to the Risk and Operations Manager in the event of an emergency cash situation at the branch.
• Required to assist the CMD Team Leader and\ or Risk Manager with other duties within the boundaries of Risk Management and Control.
• Providing “On the Job” training and mentoring for new recruits.
• Always following protocol and not bypassing chain of command.
• Carrying out yourself in a professional manner in line with standard business\ corporate practice.
• Allowed to speak with authority provided it is accommodated with respect to the other person\s
• Always practice good email and telephone etiquette.
• Subjecting yourself to a truth verification test periodically or on request by your Manager.
• Ad hoc task and requests.

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative at all times.
• Ability to work under pressure and still produce good quality results timeously.

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We have an amazing opportunity for a X2 Team Leader in our Chatsworth Branch in Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You’ll Do For The Branch:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.     
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

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We have an amazing opportunity for a Mobile Clerk (Field) . Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Mobile Operations strategy.

With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months to 1 year within sales, promotions or marketing.

What You’ll Do for The Brand:

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

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With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months to 1 year within sales, promotions or marketing.

What You’ll Do for The Brand:

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

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We have an amazing opportunity for a Food & Beverage Team Leader to be based in the Alberton branch in Gauteng. Do you think you have what it takes to be our newest Purple Star?

The successful incumbent will partner with Branch Managers to enquire about Customer experience and areas of improvement to ensure that F&B experience attracts, retains Customer, and provides the best dining experience possible for Customers. This includes assisting with health and safety management, facility management, kitchen management, stock management, resource management, Customer, adherence to departmental and company policies, procedures, and reporting.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Diploma/ Degree in Hospitality/Food and Beverage
• 1 years’ experience in a supervisory role within the Hospitality/Food and Beverage industry
• A valid Driver’s License
• Computer literate (MS Word and MS Excel)
• Understanding of food controls 

What You’ll Do For The Brand:

• Ensuring internal food and beverage processes are followed.
• Ensuring that the food and beverage department is adequately staffed for the shift.
• Responsible for managing the food and beverage staff during the shift.
• Ensuring internal food and beverage stock management processes are followed.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the Stock Controller to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
• Ensuring superior Customer service and Customer experience.
• Ensuring timeous submission of daily, weekly, monthly food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of Waitrons/Bartenders.
• Working closely with Food & Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains Customer/punters.
• Any other ad hoc duties that might be required.
• Ensure time management system is updated per team member daily.
• Make yourself available to assist at other branches, when required.
• Ensure order numbers for any purchase is requested daily.