Current Vacancies at Hollywoodbets

You Bring:

• Relevant product / industry experience.
• Minimum 6 months Call Centre Experience.

What You’ll Do For The Brand:

• Ensure the accuracy of bets
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
• Walking the floor to ensure all agents are logged in
• Coaching – instruct and train all employee/s with the aim to fulfil a goal in order to develop specific skill/s in an enthusiastic, motivating manner
• Checks that’s resources are trained to effectively deal with betting enquiries, account information queries and lodging complaints. Recommend additional training where necessary to the Manager
• Ensures compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to procedures and corrective actions.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
• Ensure the department is fully knowledgeable on all promotions at any given time
• Ensure that the company brand and image is promoted through excellent customer service
• Ensure queries are resolved timeously and at point of call where possible. Escalates difficult queries to Team Leader for resolution.
• Drives quality targets to ensure achievement which are
• Handling of product related customer queries – non-manager calls
• Escalates disciplinary issues and poor performance procedures issues to the Team Leader
• Work closely with other departments, such as Phone-A-Bet, Outbound, FICA, Mobile and Quality Assurance in order to understand the dependencies that exist between departments, if any.
• This is a position of trust and high ethical standards are expected within this role
• Any other ad hoc duties that might be required

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You Bring:

• 1-year food preparation experience

 A Bonus To Have:

• GAAP system experience
• Stock management

 What You’ll Do For The Brand:

• Ensure adherence to Health and Safety regulations and appropriate hygiene practices. This means that the chefs should be appropriately clothed in line with H&S prescriptions. It also means that the kitchen area and food preparation and cooking should take place in a hygienic
• Inspect and constantly ensure that food preparation is clean and well maintained. This includes food cooking equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established

• Report any operational problems (faulty/damaged equipment) that could hinder daily
• Estimates amounts of required supplies, such as food and ingredients. Understanding of portion ratio and
• Submit daily requisitions to order stock required for the day, taking into account trends, busy week periods/peak Ensure the stock requisition process is followed for all food items and required for food preparation.
• Check the quantity and quality of received stock, sign for and take accountability of food stock received. Ensure that stock received are of good quality to ensure quality of meals. Able to report on food stock as per requirements as well as account for variances. Ensure that all stock in food manufacturing and preparation is accounted for.
• Cook ingredients timeously according to menu in GAAP. Ensure time managements in cooking to ensure that food is in time for
• Use of relevant kitchen utilities and commercial equipment to ensure speedy production of
• Check the quality of cooked food to ensure that Hollywood standards are
• Ensure that food variances and wastages are disclosed and accounted Ensure that caution is taken in preparation and cooking of meals to minimize wastage.
• Report all kitchen breakages to F&B Branch
• Monitor employee’s sanitation practices to ensure that standards and regulations are
• Dish order portions for all food items as per GAAP standard portioning Ensure that presentation is per prescribed Hollywood regulations and serve food to waitrons.
• Ensure that staff meal orders are placed under supervision of the F&B Branch Ensure sign off on the meal after the F&B Branch Manager has checked to verify content and quantity. Ensure VIP received the signed slip when leaving the premises with any personal meals purchased.
• Prepare fast food in accordance with GAAP
• Ensure adherence to internal policies and
• Assistance in prepping for

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You Bring:

• Sales/Marketing or Promotional experience.
• Willingness to do shift and weekend work. 

What You’ll Do For The Branch:

• Reaching sales targets.
• Promote the mobile brand by attracting the attention of prospective and existing punters.
• Registration of new customer accounts.
• Processing and Submitting FICA registration documents.
• Ensure new customer uses the sign-up bonus to bet when the account is opened. Navigating customers how to bet on the mobile application.
• Ensuring that the cash up procedure is correct. Reporting all shortages to management.
• Capture clock-in times and submit to Store Manager for sign off, and practice good time management.
• Might be required to move between branches and stores as per operational needs
• Any other related duties that might be required.

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A Bonus To Have:

• Housekeeping/Scullery

 What You’ll Do For The Brand:

• Responsible for maintaining cleanliness and orderliness in the kitchen
• Responsible for placing clean dishes, utensils, or cooking equipment in storage
• Maintain kitchen work areas, equipment, or utensils in clean and orderly
• Wipe worktables, walls, refrigerators, and meat blocks defrost freezers and clean cold
• Responsible for sweeping and scrubbing
• Ensure garbage cans are cleaned with water or
• Responsible for segregating and removal of trash and garbage to be placed in designated

 What You’ll Bring To The Team

 Good communication and interpersonal skills

• Excellent customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Must have a strong sense of accountability

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You Bring:

• 1-2 years in a Marketing related position.

A bonus to have:

• Completed or studying towards a degree/bachelor’s degree, majoring in Marketing.

What You’ll do for the Brand:

• Implements Brand Marketing elements for events and advertising campaigns by assembling and analysing strategy objectives
• Coordinate with creative teams to develop marketing strategies, including public relations campaigns, event planning, online marketing strategies, or others based on company needs to drive the brand strategy
• Develop strong relationship with Management and Regional Teams to support the delivery of the Brand messaging in the regions
• Plan and create social media, digital, print campaign plans for the brand for sign-off by the Brand Manager.
• Develops and implements brand awareness campaigns – ATL, TTL and BTL
• Plan and organise promotional presentations
• Coordinating advertising campaigns with advertising agencies or in-house marketing teams
• Creating marketing plans, including developing budgets and identifying target markets
• Creating brochures, flyers, advertisements, catalogues, or other printed materials used in marketing campaigns
• Overseeing Brand Marketing assistants on daily administrative tasks to ensure the functionality and coordination of the Brand Marketing department’s activities
• Branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.) and ensuring contracts, upgrades and monitoring measures are in place
• Supporting Senior Brand Marketing Team in organizing various projects
• Assist, support and advise Regions on all aspects of Brand Marketing
• Researching market trends and competitor activities within the industry to identify opportunities for growth
• Plan, schedule and collaborate with marketing team photo shoots for maximum impact and benefit.
• Prepares marketing reports by collecting, analyzing, and summarizing reports.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports regional marketing teams with major campaigns.
• Researches competitive brands by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Monitors budgets by comparing and analyzing actual results with plans and forecasts.
• Create, deliver, edit, and optimize marketing materials.
• Ensure that messages are supportive of and consistent with brand marketing strategies.
• Provide support to marketing department as a whole.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.

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A Bonus To Have:

• Food and Beverage experience

 What You’ll Do For The Brand:

• Ensure appropriate dress code is in line with health and safety requirements and in accordance with Hollywood
• Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Inspect kitchen stock - all food, spices, Recommendations to defrost freezers as and when required.
• Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers
• Ensure stock rotation and ensure expired food is disposed of and classified as
• Leftover food from the previous day is dished into appropriate containers and appropriately stored for
• Ensures preparation of food in readiness for chefs for all manufactured menu items as per
• Ensures that all orders are prepared and dished up timeously to ensure exceptional customer
• Ensures presentation of orders is in line with Hollywood
• Reports any operational problems (faulty/damaged equipment) that could hinder daily
• Assisting in reporting of all stock items to the Chef on items that are running
• Ensures that all wastage and breakages during the shift are disclosed and accounted
• Ensures the cleaning of kitchen appliances, work surfaces, floors, walls, fat traps, fridge and freezers
• Ensures that the kitchen and cooking area is left neat and tidy prior to the next
• Continuously monitor the kitchen area to ensure that the kitchen is clean and
• Any other ad hoc duties that might be Receiving of stock, stock disclosure of breakages/wastage.

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You Bring:

• Competent in MS Office products.
• Minimum 1-2 administration experience.

A bonus to have:

• Valid driver’s licence.
• Relevant Degree/Diploma in Finance or Business Administration.

What You’ll do for the Brand:

• Responsible for administrating the approval process for group expenditure by utilizing the Group approval system and or any automated approval systems.
• Consolidating and emailing required reports as requested by Management.
• Ensure you are compliant to the Matrix and all approval checks are adhered to.
• Responsible for administrating any Adhoc duties either daily or on an ad-hoc basis.
• Daily monitoring of emails including week-ends is a requirement. Available 24/7 in case of emergencies.
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.

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You Bring:

• 6 months to 1 year within sales, promotions or marketing.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

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You Bring

• A+
• N+
• CCNA (Certified and up to date)
• 2+years in a similar position supporting 400+ users.

A Bonus To Have:

• MCSE or equivalent MCITP 2008/MCSA2012 Qualification.
• 1 + years’ VMware experience

What You’ll Do For The Brand:

• Administration of the Windows/Linux network, including all terminals and desktops.
• Provide 1st  and 2nd line support for remote sites within the Hollywood Group and external to the group as required.
• Timely installation of patches, updates, and service packs where required.
• Troubleshooting of telecommunications, including ISDN lines, Diginet / DSL lines, analogue phone lines, fibre lines and wireless backup mediums.
• Installation of network and standalone printers and maintenance.
• Expert knowledge of network cabling systems and functionality.
• Troubleshooting a variety of systems including but not limited to CCTV installations, RDS, IIS, network printers, AD user administration, VoIP systems, DSTV, AMPS and speakers, data connections ranging from 3G to Diginet and fibre, various USB scanners, FAX machines, desktop PC’s, laptops and OMR readers.
• Assist where required with Microsoft SAM audit.
• Proven experience with LAN support.
• Experience administering enterprise IP networks in mission-critical, 24x7 production environments.
• Able to conduct research into networking issues and products as required.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Antivirus deployments and patching / updating.
• Ability to learn, install and maintain VIP Payroll and Pastel Evolution.
• Troubleshooting of VPN connections using Fortinet solutions.
• Excellent hardware troubleshooting experience.
• Additional duties as required.
• Demonstrates exceptional attention to detail.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.