Current Vacancies at Hollywoodbets

You Bring:

• 1 Year Administration Experience.
• Microsoft Office.

A bonus to have:

• Studying towards Relevant Degree/Diploma.
• Pastel Evolution or Similar Accounting Software.

What You’ll Do for The Brand:

• Receive quotations from Projects Team Members and issue order numbers from the Projects Managers order spreadsheet or obtain order numbers from Operations should it exceed a certain amount.
• Send order number to the contractors/ suppliers and advise on invoicing details.
• Ensure that information on tax invoice is correct before submitting it to Accounts/ Finance for payment.
• Follow up on payments if necessary.
• Enter details of tax invoice onto a Projects expenditure sheet.
• Update Projects in Progress spreadsheet on a weekly basis by getting information from the regional managers and mail it to relevant directors and Managers.
• Get information from Regional Managers for Directors Board report.
• Book flights and accommodation as required.
• Answer the Project Managers call if they are not in the office and assist where possible or take a message.
• Put maintenance requests from emails on to the whiteboard and make out job cards to be handed to the Maintenance Manager.
• Call the Maintenance Manager when he is out of the office with any new maintenance requests received via email.
• Reply to emails and queries received from Branches.
• Issue order numbers for quotes or tax invoices received from contractors/ suppliers from maintenance order number spreadsheet or obtain order number from.
• Write the order number down on the tax invoice for reference purposes and give it to the Maintenance. Manager for filing.
• Follow up on payments if necessary.
• Assist with costing of maintenance team members salaries at month end.
• Submitting leave through for the team if required on ESS.
• Adhoc functions as required.     

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You Bring:

• Minimum of 1-year sales/marketing/promotional experience. 
• A valid driver’s license.
• Have a minimum of 1-year driving experience.
• Willingness to do shift and weekend work.

 A Bonus to Have:

• Relevant Diploma/Degree.

What You Will Do for The Brand:

• Work closely with Area Managers to meet required targets.
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
• Facilitate daily promotional activities.
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
• Management of stock (daily report on stock levels and usage).
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
• Conduct market analysis/research to make suggestions for improvements within the mobile department.
• Recruitment and interviewing in coordination with Area Manager and HR department.
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Voucher outlets. Visiting outlets where required.
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
• Submit Daily Reports.
• Any other related duties that might be required.

go to method of application »

You Bring:

• Minimum of 1-year sales/marketing/promotional experience. 
• A valid driver’s license.
• Have a minimum of 1-year driving experience.
• Willingness to do shift and weekend work.

 A Bonus to Have:

• Relevant Diploma/Degree.

What You Will Do for The Brand:

• Work closely with Area Managers to meet required targets.
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
• Facilitate daily promotional activities.
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
• Management of stock (daily report on stock levels and usage).
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
• Conduct market analysis/research to make suggestions for improvements within the mobile department.
• Recruitment and interviewing in coordination with Area Manager and HR department.
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Voucher outlets. Visiting outlets where required.
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
• Submit Daily Reports.
• Any other related duties that might be required.

go to method of application »

You Bring:

• Completed Matric with English and Mathematics.
• Computer literate.

A Bonus To Have:

• Completed or studying towards a diploma/degree, majoring in accounting or auditing will be advantageous.
• Valid driver’s license.

What You’ll Do For the Brand:

• TUV reconciliations.
• Tote reconciliations.
• Bank EFT Deposit reconciliations.
• Betting reconciliations.
• Credit Card reconciliations.
• Manual transactions reconciliations.
• Auditing receivables (credit card or other).
• Perform cash counts when requested.
• Perform paperwork audit and daily recons.
• Reconciliation of Masterfile.
• Ensuring shortages, a transposed onto the recovery Masterfile.
• Ensuring shortages are escalated and followed up with weekly.
• Ensuring weekly deadlines are met timelessly.
• Collect and analyze data.
• Establish recommendations for the information collected.
• Perform research and development as required.
• Determine compliance with policy and procedures.
• Stock counts and fixed asset counts and confirming vending stock.
• Perform branch Food and beverage stock counts.
• Reporting daily observations to your senior and manager.
• Assisting the branches and/or relevant department to clear queries.
• Reporting to management.
• Reconciliation of pastel accounts.
• Submitting daily/ Weekly timesheets.
• Voucher verification.
• Work in concurrence with the team and be a team player.
• Perform ad hoc assignments as they arise.

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You Bring:

• Matric with English
• Computer literate
• 1-2 years administrative experience

A Bonus To Have:

• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing.

What You’ll Do For The Brand:

Customer Service

• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks.
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering.
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests.
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews.
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

go to method of application »

You’ll Bring

• Experience in Microsoft Office – Word and Excel.
• 2-3 years administrative experience.
• Experience with cash management.

What You’ll Bring to The Team

• Provide Branch administration support by enforcing Team Members to follow the cash management policies and procedures.
• Be aware of securing cash in the Branch.
• Highlight and ensure all Team Members follow administrative policies and procedures.
• Co-ordinate, organise and monitor cash movement with alertness.
• Handle and maintain financial data.
• Ensure accurate management of expenses in line with Branch limits (petty cash).
• Organise and maintain effective filing system.
• Ensure compliance with company policies, standards, and regulations.
• All opening floats are to be collected no later than 8:00 am on a daily basis (can be Branch specific).
• Cash up all departments to reconcile the previous days takings.
• Ensure cash count balances and send document to BM/AM & Support.
• Scan tickets on SYX, run tickets report and find all missing tickets manually.
• tickets are recorded and paid out.
• Ensure to be knowledgeable on your Branch limit and bank the difference with G4S/ Fidelity.
• Ensure to advise Surveillance when you require to open and close the safe.
• Banking confirmation sheet to be updated with seal and bag number before dropping in safe.
• Ensure that all the floats issued to the Team Members are accurate.
• Ensure all cash ups are accurately managed to balance in line with all takings.
• Record all shortages and report to the Branch Manager/ Senior Team Leader.
• Racing figures on SYX recon should match the figures on HIS recon.
• Ensure all deposits and withdrawals are accurately captured.
• Check that all credit card slips match with the summary slip.
• All transactions under receipts payments should have supporting documents.
• Ensure that a stock take is done daily/weekly/monthly and record stock shortages/out of lines.
• Cash up all airtime sales and enter on the recon.
• Calculate all pay-outs done by LPM Attendant and subtract from float issued. The balance should be the amount returned in cash. Ensure that the manual payments done match the hand payments received by Kingdom Slots (dependant on supplier at your branch). Copies of the manual payments should be kept in the LPM file. LPM cash up must reconcile with machine summary slip.
• Capture all transactions on the recon. Ensure supporting documents are obtained for safe keeping.
• Balance the safe (physically count cash).
• Complete checklist on the internet.
• Complete all spreadsheets and send to Team Support (cash count, banking schedules).
• Cash up all department turnovers and ensure accuracy of balancing (Racing, LPM, F & B- Z reading, LPM hand pays, LPM Manual pays, LPM cash up, Kingdom slots cash up).
• Ensure turnover report is sent to Branch Manager /Senior Team Leader.
• Cash up procedures must be completed by 2 team members at any time (Admin Clerk & TL).
• Ensure to complete a daily cash hand over.
• Check the recon and follow up on any shortages. Ensure effective and efficient recovery processes/ procedures is followed to manage the out of line.
• Ensure AOD forms are submitted to the payroll department from a recovery perspective.
• Ensure all audit queries raised are cleared timeously in the region.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with Branch Managers/Senior Team Leaders and Team Members.
• Create a customer centric culture within the region and drive the philosophy of “service with a smile” at all times.
• Compliance and adherence to Company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Ensure timeous submission of daily, weekly, monthly reports.
• Respond to all queries timeously.
• Ensure paperwork is put together and sent to Team Support and copies are kept at the Branch.
• Ad hoc tasks.

go to method of application »

You Bring:

• 6 Months to 1-year sales experience.

What You'll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business.

go to method of application »

You’ll Bring

• Experience in Microsoft Office – Word and Excel.
• 2-3 years administrative experience.
• Experience with cash management.

What You’ll Bring to The Team

• Provide Branch administration support by enforcing Team Members to follow the cash management policies and procedures.
• Be aware of securing cash in the Branch.
• Highlight and ensure all Team Members follow administrative policies and procedures.
• Co-ordinate, organise and monitor cash movement with alertness.
• Handle and maintain financial data.
• Ensure accurate management of expenses in line with Branch limits (petty cash).
• Organise and maintain effective filing system.
• Ensure compliance with company policies, standards, and regulations.
• All opening floats are to be collected no later than 8:00 am on a daily basis (can be Branch specific).
• Cash up all departments to reconcile the previous days takings.
• Ensure cash count balances and send document to BM/AM & Support.
• Scan tickets on SYX, run tickets report and find all missing tickets manually.
• tickets are recorded and paid out.
• Ensure to be knowledgeable on your Branch limit and bank the difference with G4S/ Fidelity.
• Ensure to advise Surveillance when you require to open and close the safe.
• Banking confirmation sheet to be updated with seal and bag number before dropping in safe.
• Ensure that all the floats issued to the Team Members are accurate.
• Ensure all cash ups are accurately managed to balance in line with all takings.
• Record all shortages and report to the Branch Manager/ Senior Team Leader.
• Racing figures on SYX recon should match the figures on HIS recon.
• Ensure all deposits and withdrawals are accurately captured.
• Check that all credit card slips match with the summary slip.
• All transactions under receipts payments should have supporting documents.
• Ensure that a stock take is done daily/weekly/monthly and record stock shortages/out of lines.
• Cash up all airtime sales and enter on the recon.
• Calculate all pay-outs done by LPM Attendant and subtract from float issued. The balance should be the amount returned in cash. Ensure that the manual payments done match the hand payments received by Kingdom Slots (dependant on supplier at your branch). Copies of the manual payments should be kept in the LPM file. LPM cash up must reconcile with machine summary slip.
• Capture all transactions on the recon. Ensure supporting documents are obtained for safe keeping.
• Balance the safe (physically count cash).
• Complete checklist on the internet.
• Complete all spreadsheets and send to Team Support (cash count, banking schedules).
• Cash up all department turnovers and ensure accuracy of balancing (Racing, LPM, F & B- Z reading, LPM hand pays, LPM Manual pays, LPM cash up, Kingdom slots cash up).
• Ensure turnover report is sent to Branch Manager /Senior Team Leader.
• Cash up procedures must be completed by 2 team members at any time (Admin Clerk & TL).
• Ensure to complete a daily cash hand over.
• Check the recon and follow up on any shortages. Ensure effective and efficient recovery processes/ procedures is followed to manage the out of line.
• Ensure AOD forms are submitted to the payroll department from a recovery perspective.
• Ensure all audit queries raised are cleared timeously in the region.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with Branch Managers/Senior Team Leaders and Team Members.
• Create a customer centric culture within the region and drive the philosophy of “service with a smile” at all times.
• Compliance and adherence to Company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Ensure timeous submission of daily, weekly, monthly reports.
• Respond to all queries timeously.
• Ensure paperwork is put together and sent to Team Support and copies are kept at the Branch.
• Ad hoc tasks.

go to method of application »

You Bring:

• Valid driver's license with 2 years active driving experience.
• Computer Literate (prior experience using Microsoft suite)
• 2-3 years’ work experience.
• Proven experience in program development, implementation, and coordination.
• Strong understanding of educational and career development principles.

A Bonus To Have:

• A degree/ diploma in a related field.

What You’ll Do For The Brand:

• Design and develop comprehensive programmes to support the bursary programme, ensuring alignment with the organization's goals and objectives.
• Facilitate the bursary candidate’s successful completion of their studies and preparation for the world of work. This includes but is not limited to: mentorship and psychosocial support, leadership development, and the transition to tertiary education.
•  Liaise with institutions where necessary.
• Rollout of training with the team with regards to the programme planning and implementation of the bursary process.
• Facilitate student vacation work.
• Liaise with Onboarding Specialist for effective onboarding of graduates into the business where applicable.
•  Together with Bursary Specialist, identify mentors to assign to bursary students.
•  Together with the business, identify opportunities to host students in order to integrate them into the business.
•  Facilitate effective communication with the students.
• Participate in and attend related company promotional events where required.
• Relevant and regular reporting.
• Ad hoc related projects and duties

go to method of application »

You Bring:

• Minimum 2 years management experience.
• Computer literacy (MS Word, Excel, PowerPoint, MS Outlook).

A Bonus To Have:

• Project management experience.

What You’ll Do For The Brand:

• Develop and implement regional strategy to attain forecasted growth and ensure regional targets for mobile betting are met.
• Sales generation through identifying new business opportunities.
• Identify customer groups and actively implement regional marketing campaigns to increase the mobile customer base.
• Conduct frequent market trend research and analysis (SWOT) to influence strategy.
• Work closely with the Marketing team to manage the execution of mobile betting marketing campaigns involving a variety of bet types, customer groups, and products.
• Manage relationships with regional Top of Voucher distributors.
• Manage internal and external stakeholder relations and negotiating contracts.
• Responsible for staff management of the mobile department, setting direction/targets, conducting performance reviews, and conducting the day-to-day people management functions such as salaries, overtime, shortages, IR functions, etc.
• Manage efficiencies in the mobile department and enhance department workflow processes.
• Manage of operation costs.
• Work closely with the contact center, which includes the mobile customer helpline as well as FICA/deposits/withdrawals to ensure that new customers are signed up and serviced appropriately.
• Support the implementation of CSI/ESD projects as a strategy.
• Daily Reports
• Ad hoc duties

go to method of application »

You Bring:

• 6 Months to 1-year sales experience.

What You'll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business.

go to method of application »

You Bring

• Valid Driver’s License.
• 5 years Management Experience

A Bonus To Have:

• Diploma/Degree in Management.

What You’ll Do For The Brand:

• Develop and implement plans to attain forecasted growth/other targets.
• Review branch locations and possible relocation options where applicable to ensure maximum returns.
• Communicates financial targets to each branch and measure branch performance.
• Plan for growth in resources through identifying a pool of candidates that can be drawn from if there is a need.
• Budget management. Review the regional costs by scrutinizing each branch’s cost and identifying irregularities and trends.
• Conduct regular visits to all the branches in your area.
• Ensures branches operate optimally through sound people management. This includes recruitment, on-boarding and training, payroll, clockwatch- time and attendance, and other such procedures as well as implementation of performance management and disciplinary procedures. Ensures that branch team leaders/managers implement the set procedures timeously.
• Partners with marketing to ensure branches reach their intended financial targets.
• Ensures all new team member have received the necessary training before they start.
• Arranges regular meetings with the Branch TL or Manager/s to discuss targets, business challenges and resolutions thereof.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensuring Branches are compliant with legislative requirements.
• Reduce and resolve audit queries.
• Ensure branch facilities, building and equipment is well maintained. Ensure all branches are neat and tidy, according to the Hollywood standard. Performing branch inspections to ensure compliance with legislation and Hollywood standards.
• Daily reporting.
• Reporting on areas as and when required/requested.
• Ensure pro-active approach in providing timeous feedback to requests