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Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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A Bonus To Have:
- 1-2 years in Gaming Industry.
What You’ll Do For The Branch:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstations are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team.
- leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
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You Bring:
- 6 months to 1 year within sales, promotions or marketing.
What You’ll Do for The Brand:
- Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
- Assist clients with account and betting
- Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
- Drive mobile marketing campaigns at the branch to increase
- Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
- Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
- Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
- Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
- Keep work areas neat and tidy to promote a positive image to
- Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
- Print out vouchers as verification of clock in times and submit to Store Manager for sign
- Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
- Might be required to rove between branches and stores as per operational needs.
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A Bonus To Have:
- 1-2 years in Gaming Industry.
What You’ll Do For The Branch:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstations are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team.
- leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
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You Bring:
- 4 years practical auditing/accounting experience
- Valid driver’s licence
- Completed Finance degree/diploma
A bonus to have:
- Completed SAICA Articles
- Pastel Evolution Knowledge
- Completed or studying towards auditing will be advantageous
- Own Transport
What You’ll Do For The Brand:
Financial Metrics/Operational Duties
- Overall ownership of all the group’s Retail financial records
- Work closely with the relevant senior accountant(s)
- Collect and analyse data to detect reconciliation weaknesses and identify key and residual risks.
- Ensure all transactions are accounted for in Pastel and reconciled
- Escalate, investigate and transfer variances or casting issues between the transaction listing and balances report to the AR module
- Escalate reconciliation variances that have not been cleared within the standard operating procedures/timeframe
- Work closely with the development and operational teams to test integrations and new products.
- Ensure supporting financial records are accurate, reliable and available prior to new product deployment (data, tax, balances report and balancing the cash reports). Deviations noted require immediate notification of senior management.
- Oversee the deployment of new reconciliation software and/or related processes
- Ensure daily reconciliation signoffs are performed by the team on the nominated software
- Submit a daily report summarising key aspects of the daily sign offs
- Identify and rectify weaknesses within procedures, processes, policies and related internal control frameworks
- Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques
- Perform consulting activities and ad hoc assignments as they arise
- Ensure deadline is met for relevant tasks
- Timeous and accurate reporting of findings with material value or material risk
People
- Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
- Performance management of team members and disciplinary
- Enforcing ethical, honest, transparent, fair work environment
- Approving and identification of training as and when needed for team members
- Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review
- Adequate recognition of team member efforts and motivation of team members
- Talent retention (through role creation, career path planning)
- Succession planning
- Sustainable morale and team building
- Ethics and fraud workshops
- Recruitment and related interviews
- Induction and comfort or new team members
- Appropriate and fair leave planning
- Monitoring of sick leave
- Approval of leave, bio time, phone usage
- Implementation of HR initiatives
- Monitoring of team member productivity, punctuality, breaks and smoke breaks
- Approving and monitoring of overtime
- Promotion of a healthy work environment
Compliance, risk and quality
- Legal agreements in place with all suppliers (where applicable)
- Creating, maintaining and enforcing company policies and procedures
- 100% compliance with health and safety regulations (where applicable)
- Compliance with relevant laws and regulations relating to retail operations
- Regular risk assessments and maintenance of risk register
- Intense focus on quality with regards to communication, capturing, documentation etc
- Maintenance of department process write-ups/ system descriptions and quarterly updating
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons - of which is substantiated by facts with no numbers in the formulas
- Ensure the above (final version) and other documents are chronologically saved/backed up.
- Ensure Monthly recons are finalised and saved with supporting photos on the designated software
- Summarise the detailed daily findings on the designated software and submit a daily report to the Group Retail Accountant and to the Group Risk and Finance Manager.
- Effectively deal with internal, external, SARS, BEE and any other auditor/regulatory/oversight body
- Report suspicious requests to clear queries from departments.
- Promote declaration of all gifts
- To escalate any single shortage of R5k or greater to the Group Risk and Finance Manager
- Promote declaration all conflicts of interest upfront
- Promote a culture of confidentiality within the business with regards to the protection of personal information
- Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions.
- Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
- Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations
- Ensure that relevant retail Policies, Procedures, Manuals and training manuals are maintained and updated accordingly
- Ensure that various retail templates/forms/agreements/ T&Cs are maintained and updated accordingly
Growth and new markets/products
- Key supplier relationship management
- Source new products/innovations/robotics/artificial intelligence/predictive analysis
- Development of existing products/software
- Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
- Assist with company projects or lead company projects as allocated from time to time
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You Bring:
- 6 months within the Gaming or Betting industry.
A Bonus To Have:
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience.
What You’ll Do For The Branch:
Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims;
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the area.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allow to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the Branch has LPMs, responsible for management thereof.
- If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
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You Bring:
- Minimum of 1-year sales/marketing/promotional experience.
- A valid driver’s license.
- Willingness to do shift and weekend work.
A Bonus To Have:
- Have a minimum of 1-year driving experience.
- Relevant Diploma/Degree.
What You’ll Do For The Branch:
- Work closely with Area Managers to meet promotional needs.
- Facilitating promotional activities and drive FICA compliance.
- Facilitating promotional activities and drive FICA compliance.
- Develop and launch new promotions to Mobile Clerks at branches, outlets and in the field.
- Jointly plan marketing campaigns with Area Managers.
- Measure effectiveness of promotions.
- Provide ongoing training to Mobile Clerks.
- Identify interest and understand customer needs and requirements.
- Manage staffing and performance of Mobile Clerk.
- Growth, branding and roll out of distributor outlets.
- Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and TUV. Coordinate training.
- Visiting outlets as per call cycle.
- Daily, weekly and monthly reporting.
- Provide day to day operational support to Area Managers.
- Any other related duties that might be required.
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You Bring:
- Good communication, and reporting skills.
A Bonus to Have:
- Relevant experience within Security field.
- Grade C Security Certificate.
- Completed relevant degree.
- Valid Drivers License.
What You’ll Do for The Brand:
- Monitor operation to ensure adherence to all Security policies and procedures.
- Observe operation for irregular activities such as Betting & Gaming cheating, theft by employees or patrons, suspicious and unusual behavior.
- Observe operation for additional Managerial checks such as Cell phone policy, neatness/ cleanliness of the operation, loitering, opening & closing of operation.
- Perform emergency drills in the case of an emergency.
- Report all violations and suspicious behaviors to the Surveillance Manager and the Operations Department (in writing and verbally).
- Perform investigative work as directed by the National Surveillance Manage.
- Communicating with emergency services such as Flying squad - 10111, Security Armed Response and their control rooms, Fire Rescue and Paramedics.
- Observe and act as direct support to field security officers.
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You Bring:
- Valid Driver’s License.
- Experience in the Food and Beverage industry.
A Bonus To Have:
- Food and Beverage Qualification.
What You’ll Do For The Brand:
- Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas
- Ensure internal F&B processes are followed.
- Ensure the GAAP system is up and running at all times.
- Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area. Ensure the cutlery and crockery is clean and in good condition for use by customers.
- Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
- Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
- Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
- F&B canteen cost and budget management to ensure maximum profitability. Financial management of F&B targets for the canteen, cash and stock control.
- Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
- Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
- Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
- Manage all Food and Beverage staff at the canteen. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
- Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
- Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
- Ensure timeous submission of daily, weekly, monthly F&B reports.
- Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
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Minimum requirements:
- 3 years previous signage experience
- Understanding of printing software, fabrication, installation and materials
- Geographical knowledge
- Driver’s License
Advantageous:
- Relevant certificate / diploma
Responsibilities
- Review and analyze requests received by customers to prepare and provide a quotation, taking into account materials, labour cost, time etc.
- Provide suitable alternatives or suggestions to the customer based on the request with adequate information being supplied for the customer to make an informed decision. Look at multiple ways to execute a job and provide comprehensive quotations to the customer.
- Liaise closely with the Production Team Leader on production capabilities and optimal production processes to meet the customer deadlines.
- Provide quote revisions based on any changes.
- Perform job cost analysis to ensure the pricing offered is competitive and in line with the business standards.
- Develop a thorough understanding of the materials used and look for additional / better suppliers to propose to management for better quality or better pricing.
- Work closely with the sales team to ensure turn around times on quotes are met.
- Act as a client liaison where required.
- Ensure that all administration and updating of internal record keeping such as generation of quote numbers is in order. All paperwork and relevant supporting documentation to be saved in accordance with easy to understand naming conventions and accessible.
- Assist with internal and external stakeholders.
- Assist with internal job cards where necessary.
- Assist with any other ad-hoc functions as required by management.
People:
- Able to build and maintain effective and productive relationships with team members, stakeholders, and suppliers.
- Good communication, negotiation, interpersonal and influential skills.
- Analytical, numerically astute with strong demonstrated problem-solving abilities.
- Able to manage time effectively, prioritize tasks and achieve set targets.
- Commercial and financial awareness with a full understanding of how failure impacts the production and customer order fulfilment.
- Able to work well under pressure and handle emergency and stressful situations.
- Keen attention to detail and accuracy.
Compliance, risk and quality:
- Creating, maintaining and enforcing company policies and procedures.
- Compliance with relevant laws and regulations.
- Ensure final version and other documents are chronologically saved / backed up.
Growth and new markets/products:
- Customer and supplier relationship management.
- Assist with company projects or lead company projects if specific to stock control.
- Automation and management of the ordering process using Pastel/HIS/Website.
Skills and competencies:
- Strong attention to detail
- Must be result driven
- Good communication and interpersonal skill
- Team player and ability to show initiative at all times
- Ability to work under pressure and still produce quality results timeously
- Strong People Management skills and problem-solving skills
- Good report writing skills. (Verbal and written)
- Exceptional customer service skills
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A Bonus To Have:
- Computer literate (MS Word and MS Excel)
- Understanding of food controls
- Experience in a supervisory role within the Hospitality/Food and Beverage industry
- A relevant qualification in Food and Beverage (Or a related field)
- A valid Driver’s License
What You’ll Do For The Brand:
- Ensuring internal food and beverage processes are followed.
- Ensuring that the food and beverage department is adequately staffed for the shift.
- Responsible for managing the food and beverage staff during the shift.
- Ensuring internal food and beverage stock management processes are followed.
- Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
- Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock.
- Ensuring that the GAAP/POS system is always up and running during operational hours.
- Managing Food and Beverage resources during the shift.
- Observing and evaluating staff and work procedures to ensure quality standards service.
- Submitting stock requisitions to the Stock Controller to request front of house stock.
- Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
- Ensuring that all wastages and breakages during shift are disclosed and accounted for.
- Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
- Ensuring cash management processes are followed.
- Ensuring shortages are addressed and recovered.
- Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
- Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
- Ensuring superior Customer service and Customer experience.
- Ensuring timeous submission of daily, weekly, monthly food and Beverage reports.
- Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
- Time management of Waitrons/Bartenders.
- Working closely with Food & Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains Customer/punters.
- Any other ad hoc duties that might be required.
- Ensure time management system is updated per team member daily.
- Make yourself available to assist at other branches, when required.
- Ensure order numbers for any purchase is requested daily.
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You Bring:
Matric
1-2 years’ experience in a sales/ marketing / Promotional related
Valid Driver’s License
A Bonus To Have:
What You’ll Do For The Brand:
- Work closely with Area Managers to meet promotional
- Facilitating promotional activities and drive FICA
- Develop and launch new promotions to Mobile Clerks at branches, outlets and in the
- Jointly plan marketing campaigns with Area
- Measure effectiveness of
- Provide ongoing training to Mobile
- Identify interest and understand customer needs and
- Manage staffing and performance of Mobile Clerk.
- Growth, branding and roll out of distributor
- Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and Coordinate training.
- Visiting outlets as per call
- Daily, weekly and monthly
- Provide day to day operational support to Area
- Any other related duties that might be required
- Accomplishes marketing and organization mission by completing related results as
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A Bonus To Have:
- Food and Beverage experience
What You’ll Do For The Brand:
- Ensure appropriate dress code is in line with health and safety requirements and in accordance with Hollywood standards.
- Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
- Inspect kitchen stock - all food, spices, etc. Recommendations to defrost freezers as and when required.
- Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
- Ensure stock rotation and ensure expired food is disposed of and classified as waste.
- Leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
- Ensures preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
- Ensures that all orders are prepared and dished up timeously to ensure exceptional customer service.
- Ensures presentation of orders is in line with Hollywood standards.
- Reports any operational problems (faulty/damaged equipment) that could hinder daily operations.
- Assisting in reporting of all stock items to the Chef on items that are running low.
- Ensures that all wastage and breakages during the shift are disclosed and accounted for.
- Ensures the cleaning of kitchen appliances, work surfaces, floors, walls, fat traps, fridge and freezers regularly.
- Ensures that the kitchen and cooking area is left neat and tidy prior to the next shift.
- Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
- Any other ad hoc duties that might be required. Receiving of stock, stock disclosure of breakages/wastage.
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You Bring:
- Fair understanding of Microsoft Outlook, Excel and Word
- Valid driver’s license and a minimum of 2 years’ driving experience.
- Minimum of 3 years' experience in a Bookmaking Clerk/Managerial or Operations position, or an equivalent level of experience.
A Bonus To Have:
- Diploma, Degree or Certificate in Retail Management.
- Bookmakers Key Employee - registered as a Key Employee or Bookmakers Manager or equivalent with any of the Provincial Gambling Boards in the Republic of South Africa.
What You’ll Do For The Brand:
- Offering general Operational or Administrative support to branches and regions in your portfolio – via remotely or on-field support.
- Working as a direct liaison between Team Support and Regional/ Area Managers/ branches.
- Ensuring that all communication from Team Support is screened before submitted to Branches, Area & Regional Managers. (Example: Communicating a new procedure/ Circulars/ Memos)
- Being on call 24/7 (On cell phone – Unless approved by your line manager of not being available on cell phone) to offer regions in your portfolio with operational support.
- Completing incentive calculations and requisitions.
- Following up with all types of shortages i.e. daily, weekly etc. and ensure that each shortage or over is investigated. Ensure that valid shortages are recovered via Cash or AOD before the Shortages Summary Report is sent to management every Tuesday.
- Following up on IT SMS – Keep record of downtime so that the information is on hand for Management.
- Dealing with all types of escalated client disputes (Formal & Informal) and draft responses where necessary.
- Assisting treasury and Area or Regional Manager with daily float management and other cash arrangements such as branch top up, cash movements and CIT requests.
- Liaising with Treasury Department with all banking done by the branches and follow up with all outstanding banking that exceeds 3 days. For weekends follow ups must start on Tuesday.
- Dealing with all CIT arrangements for your regions i.e. outstanding banking, missing boxes, special services or general queries.
- Following up weekly with Overtime reports and ensure overtime is kept at a minimum.
- Executing any operational task handed to you by Hollywood’s Directors and Executive Managers.
- Traveling on short notice as per business requirements.
- Adhoc tasks may be handed to you by Managements provided that it has a direct impact on Retail Operations.
- Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.
Read and action the following Operational Reports daily (Focus on Branches or Regions in your portfolio):
- Regional & Area Managers daily reports. Compile weekly summary on these reports.
- Read Cash Monitoring Department (C.M.D) – Monitoring cash balances kept at night and shortages declared by CMD. Read Comments tabs.
- Read, compile, action and follow up on items on the Newsflash and Checklist reports in the exact format of the group consolidated newsflash report. This must be submitted before 15:30pm daily to the Retail Operations Administrator for consolidation.
- Read day and nightshift surveillance reports.
- Follow up on daily automated shortages report.
- Follow up on queries on the Daily Internal Audit Reports.
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You Bring:
- Matric with English
- Computer Literate
A Bonus To Have:
- Completed or studying towards a diploma/ degree majoring in Compliance, AML, or Auditing.
What You’ll Do For The Brand:
Customer Service
- Excellent communication skills (verbal and written);
- Maintain professional interactions with clients; and
- Maintain high quality standard when handling client interactions.
Compliance/ AML
- Review Client KYC documents and complete due diligence checks;
- Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly;
- Monitor unusual online client transaction fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering;
- Drafting of Suspicious Activity Reports for the submission to the Nominated Officer;
- Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA;
- Review and conclude Deposit limit change requests;
- Review enhanced due diligence requests for SOW etc.
- Conduct thorough Source of Wealth reviews;
- Monitor and identify players that require interactions for safer gambling;
- Communicate safer gaming options to identified clients using provided channels of communication;
- Ensuring all suspicious transactions are escalated to the seniors and relevant reports submitted.
- Prepare Data Protection Requests promptly and accurately;
- Manage data erasure requests and
- Adhere to policies and procedures for complaints and dispute handling.
Team Member Responsibilities
- Perform weekly completeness check on all tasks completed by the team to ensure compliance.
- Collect and analyse data.
- Assist the team with all escalations.
- Review the daily distributed tasks and facilitate resolution.
- Identifying gaps in knowledge and arranging training opportunities for the Team.
- Reporting to Seniors for individual and Team performance.
Other Responsibilities
- Maintain accurate records of all Interactions.
- Escalating all uncleared queries timeously.
- To remain completely independent and adhere to the confidentiality of the role.
- Reporting to Seniors for individual and Team performance
- Ad hoc tasks and requests.
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Minimum requirements:
- Driver’s license
- 5-year experience in MIG and TIG welding
- 3-year experience in boiler making
- 1-year of technical knowledge on printing or fabrication
- Relevant degree/diploma or trade test in welding/fabrication
Responsibilities:
Operational Function:
- Design and fabrication of signage structures for site installation at various locations. Fabrication will include but is not limited to welding and assembly of products / items using a wide variety of materials.
- Provide advice and guidance to clients where necessary in order to achieve the best result.
- Ensure that all machinery, tools and consumables are serviced, maintained, handled with care and accounted for at all times.
- Effective communication on production schedule to ensure deadlines are met.
- Ensure health and safety standards are adhered to when working (e.g. when working with power tools).
- Perform quality assurance checks on the final products before they are dispatched to customers, this may include but is not limited to prints, vehicle prints, internal and external signage, fabrication.
- Troubleshoot any issues that may arise when designing or fabricating and report any concerns to management.
- Ensure housekeeping standards are maintained.
- Ensure efficient maintenance and planning solutions to minimize cost and down time.
- Ordering of stock timeously to ensure continuation of work.
- Effective management of the machinery using quality control checks, aging, running costs, etc.
- Establish internal control measures to maintain and improve productivity.
- Assist with any other ad-hoc functions as required by management.
People:
- Able to build and maintain effective and productive relationships with team members, stakeholders, and suppliers.
- Good communication, negotiation, interpersonal and influential skills.
- Analytical, numerically astute with strong demonstrated problem-solving abilities.
- Able to manage time effectively, prioritize tasks and achieve set targets.
- Commercial and financial awareness with a full understanding of how failure impacts the production and customer order fulfilment.
- Able to work well under pressure and handle emergency and stressful situations.
- Keen attention to detail and accuracy.
Compliance, risk and quality:
- 100% compliance with health and safety regulations.
- Compliance with company policies and procedures as well as relevant laws and regulations.
Growth and new markets/products:
- New service offerings/ products directly related to Signage/Design.
- Ensure measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.
- Competitor intelligence and remain in touch with new signage solutions/new technology.
Skills and competencies:
- Good communication and interpersonal skill
- Strong attention to detail
- Must be result driven
- Team player and ability to show initiative at all times
- Ability to work under pressure and still produce quality results timeously
- Strong People Management skills and problem-solving skills
- Must have a strong sense of accountability
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Minimum requirements:
- 3 - 5 years Human Resource Management experience
Advantageous:
- Relevant Degree / Diploma in Human Resources
- Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations)
Responsibilities:
- Actively partner with the Operations Managers to understand the HR value add to the business, to identify HR solutions and initiatives in line with business initiatives.
- Managing the HR team within the Winning Form Group. Work hand in hand with the team to ensure successful implementation of HR initiatives across all business divisions, nationally.
- Ensure that standard recruitment and onboarding processes are followed. Enhance the recruitment processes nationally to ensure quality candidates for business consideration.
- Ensure a smooth Onboarding process for all new joiners. Be actively involved in appointment of senior level and other management appointments.
- Job management. Ensure that all team members have a good understanding of their functions and role expectations at all times. Ensure that a process is in place to discuss role expectations when a team member is promoted or changes a position.
- Ensuring the Performance Management is applied consistently. Ensure that the performance appraisal process is conducted timeously in line with group practices.
- Talent Management. Roll out of national talent management initiatives and succession planning. Facilitate Individual Development Plans nationally at appropriate levels and align these to the Training Department where required.
- Ensure standard Employee Relations Management in relation to Group processes.
- HRIS monitoring and reports - HR metrics. Measuring HR value add and report on HR metrics relevant to the business. Monitoring employee exit trends, turnover and retention, disciplinary actions, etc. and provide value added input in order to address trends
- Employee Retention – Participate in designing, development and implementation of innovative workforce retention programmes.
- Anticipate workforce needs based on turnover and growth factors and ensure a constant supply of quality candidates in order to minimize understaffing
- Manage the off-boarding process / termination processes nationally.
- Operations risk management related to HR functions. Close risk gaps by ensuring that family members are not employed in the same work environment, that pre-employment checks are consistently conducted, that annual criminal checks are conducted, that polygraph tests are conducted at management level prior to appointment and also that random polygraph checks are implemented, that terminated employees are not re-employed, etc.
- Employment Equity – Coordinate EE meeting details nationally, for all entities within the group.
- Design and propose recognition programmes for consideration.
- Conduct Climate Surveys where there might be a need.
- Roll out of values and ethics nationally.
- Manage the long service process nationally.
- Manage the internship programmes in terms of appointments where required for all entities.
- Updating Company policies and procedures and ensure implementation of updates nationally.
- Wellness, welfare and health related initiatives where required.
- Travel to the regions where required.
- Assist with any ad-hoc tasks as required by management.
Skills and competencies:
- Excellent communication and interpersonal skills.
- Exceptional Leadership skills and Management skills.
- Impressive planning, organizational and time management skills.
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving skills.
- Good report writing skills. (Verbal and written).
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You Bring:
- Completed or studying towards a relevant Degree or Diploma.
- Computer literate (MS Excel on an intermediate level).
- Valid drivers license.
A Bonus to have:
- 1 – 2 years administration experience.
What You’ll do for the Brand:
- Responsible for supporting the company’s CSI objectives.
- Supports the coordination the implementation of projects to drive CSI strategy in the region.
- Ensure team members participate in all CSI efforts as far as possible.
- Manage relationships with key stakeholders/ managers/ team members necessary to partner with for the effective implementation of projects and informs the CSI team of management plans.
- Responsible for supporting the execution of CSI initiatives/events regionally.
- Respond to all administrative functions related to NPO requests.
- Assist the business with regards to organisational compliance with relevant industry and legislative requirements.
- Compiling reporting for the department depending on operational requirements.
- Adhoc tasks and projects as required.
Skills and competencies:
- Good communication and Interpersonal skills.
- Impressive planning, organizational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and show initiative at all times.
- Ability to work under pressure and still produce good quality results timeously.
- Excellent presentation and reporting skills.
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You Bring
- 6 months within the Gaming or Betting industry.
A Bonus To Have:
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience.
What You’ll Do For The Branch:
Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims;
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the area.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allow to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the Branch has LPMs, responsible for management thereof.
- If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
Method of Application
Use the link(s) below to apply on company website.
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