Current Vacancies at Hollard Insurance

Role Objectives:

• The Trucking Claims Administrative Consultant contributes to the organizational goals by registering, validating and finalising windscreen claims, mechanical breakdown claims, bordereaux payments as well as assisting with the distribution of mail received in the claims generic mailbox. Performing claim related functions in a manner that promotes the achievement of Company objectives and service excellence.

Key Responsibilities:

• Liaise with Broker on receipt of new Windscreen or Mechanical breakdown claim
• Ensure that all relevant claims documents have been requested and received
• Ensure cover and all conditions have been adhered to, and relevant doc’s on file
• Authorise repairs and draw up AOL’s and process payments relevant to the claim
• Update Systems at all times
• Handle all claims related queries and report to relevant parties involved
• Ensure claims estimations are accurate and correctly adjusted
• Liaise with client, suppliers and service providers
• Understand claims process and be able to explain this to the client
• Handle each claim from registration until file can be closed
• Able to calculate settlements and explain the same to clients
• Understand and comply with the company’s claims policies and procedure
• Ensure that all claims related information is recorded accurately and kept up to date
• Follow up on your diary daily.
• Monitor and Distribute mail and new claims received in the generic mailbox to staff
• Promote service excellence on a daily basis
• Required Knowledge and Experience    
• Excellent communication skills (verbal and written)
• Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)

Must be:

• Customer orientated and proactive
• Reliable and accurate
• Assertive
• Resilient
• Able to work under pressure
• Able to negotiate and resolve conflict
• Able to plan and organise
• Able to work independently
• Educational Requirements    Matric
• RE or Insurance related qualification advantageous

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Role Purpose:

• Ensure all required projects and strategic initiatives within scope are planned, resourced, scheduled and managed correctly to ensure that timelines are met within budget and that the projected benefits are achieved. Ability to run projects both in Personal and Commercial Lines.

Key Responsibilities:

• Understand the scope of what needs to be delivered and translate these into project plans and schedules
• Conduct/Facilitate Project Planning sessions with project teams
• Develop Project Management Plans, Charters, Progress & Status Reports
• Manage and control the Project Risk and Issue Register
• Plan and control project schedules (plans) in line with timelines and target dates.
• Control project quality during and beyond project delivery and execution
• Manage, lead, allocate and control project teams and their deliverables (including external delivery partners)
• Conduct Project Weekly meetings and/or Stand-ups with all project team members
• Establish, manage and maintain relationships with stakeholders across the organisation including Senior and Executive Management
• Control project scope and manage scope change requests and conduct Project Closeout sessions
• Monitor, control and report on Project Budget and Expenditure
• Ensure compliance to the Project Management Governance Framework and supporting processes
• Accurate and regular reporting on assigned projects (Steercom and Exco Reports)

Required Knowledge and Experience    

• 5 - 8 years’ experience as a Project Manager in the IT environment managing projects from inception to closeout, preferably within the Financial Services sector
• Experience within Insurance advantageous
• Sound understanding of short-term insurance
• Working knowledge of both Waterfall and Agile methodologies
• Excellent communication skills (written and verbal)
• Strong leadership, conflict resolution, analytical and problem solving skills

Educational Requirements    

• Matric
• Bachelor’s Degree in Information systems or equivalent
• PMP or any Project management qualification

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Role Objectives:

• The role is responsible for evaluating various claims processes, controls, and standards for Hollard’s existing and new binder partners. The role evaluates evidence and applied competence of claims staff, processes, and procedures.

Key Responsibilities:

• Perform regular process, due diligence reviews and on-boarding/training across various claims binder processes, systems, and products.
• Review claims operations, both in terms of day-to-day processing and claims management.
• Evaluate, report on, and make recommendations regarding the ability/capacity and/or viability of new or existing binder holders performing and/or maintaining binder functions in line with legislation.
• assess and measure the appropriate knowledge and skill of future and existing binder partners.
• Make appropriate decisions and suggestions for remediation or risk mitigation.
• Work at building and maintaining a high level of interpersonal relationships.
• Build and maintain strong interpersonal and binder relations.
• Regional network travel as required by the business.
• Work closely with the customers to ensure the short and long-term business needs are being addressed while proactively avoiding potential issues.

Required Knowledge and Experience    

• At least 3 years’ Skills development and/or training experience
• At least 5 years administrative claims and underwriting experience
• At least 5 years’ Personal, Commercial, Corporate and Agricultural product experience
• At least 5 years Intermediary management experience
• At least 5 years Risk management and Quality Assurance experience

Educational Requirements    

• Senior Certificate: Grade 12 with University Acceptance NQF L4
• Relevant Short term Insurance Qualification: Commercial, Personal lines NQF L5
• Relevant Regulatory Examinations (RE5 Representative and RE1 Key individual)
• Continuous Professional Development
• Post graduate qualification / Relevant Degree BCom/ BSC/ BA will be advantageous.

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Role Objectives:

• The role is responsible for evaluating various claims processes, controls, and standards for Hollard’s existing and new binder partners. The role evaluates evidence and applied competence of claims staff, processes, and procedures.

Key Responsibilities:

• Perform due diligence and process reviews support to Insure Brokers, Binders & partners for technical Personal & Commercial lines underwriting.
• Ensure binder partner adherence to Personal & Commercial Underwriting Guidelines and Parameters.
• Ensure full compliance to all processes, policies and procedures and identify areas for improvement at the reviewed partners.
• Perform sample testing as well as providing on-boarding/training across various underwriting binder processes, systems, and products.
• Assess and measure the appropriate knowledge and skill of future and existing binder partners.
• Rate findings identified during the review from high to low according to the rating scales developed.
• Producing a written report with the appropriate findings and required remedial action noted.
• Presenting findings post review to the respective stakeholders.
• Implement a tracking process following the review to ensure closure of findings and implementation of remedial action.
• Provide feedback to Hollard Insure Exco on finalization of each due diligence and process review carried out.
• Develop, maintain, and deliver IISA approved training on underwriting and standard operating procedures to all current and new Brokers, Binders & Partners.
• Build and manage relationships with internal and external stakeholders.
• Market Intelligence: Sound knowledge of Personal & Commercia Lines underwriting practices & approaches in the industry.
• An in-depth understanding of compliance and legislation aspect that influence the underwriting function.
• Regional network travel as required by the business.

Required Knowledge and Experience    

• At least 8 years’ technical underwriting experience in personal lines and commercial and industrial functions
• Knowledge and experience of underwriting processes and short-term insurance products:(Personal, Commercial, Agricultural, Marine, Aviation, Liability, and corporate products across the various business streams).
• Proficiency in computer skills and computer systems, policy administration systems and document management systems
• Excellent written and verbal communication skills
• Digital Literacy
• Leadership training experience

Educational Requirements    

• Matric
• ACII or equivalent with desire to study further.
• Continuous Professional Development (CPD)
• RE qualifications (Rep & KI)

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Job Advert Summary    

• The risk and actuarial team provide technical support to the business in terms of pricing and  product design, client engagement and risk management. The growth of the business has necessitated the strengthening of the team. To that end HGR is looking to appoint aProduct Specialist, based in Melrose Arch or Cape Town on a full-time or part-time basis

The role is multi-disciplinary with the following key deliverables:

• Expert on group risk product features and associated terms and conditions
• Review of policy terms and conditions as part of risk management
• Design and develop suitable group risk products in partnership with the rest of the business units
• Comprehensive research on products offered in the group risk market
• Engagement with reinsurers on product features and terms and conditions
• Technical product support to the rest of the business, e.g. pricing, claims and business development teams
• Ownership of product brochures and technical product content on the Hollard Group Risk website
• Ensure that the language used in product brochures, quote documents and policies are suitable for the audience
• Provide Legal and Compliance with input from a product perspective
• Support IT and admin on product features required on the administration platform
• Support on strategic business initiatives as determined by Hollard Group Risk’s business strategy
• Assist in designing processes and management of products across all Group Risk area

Required Knowledge and Experience    

•    A self-managed individual
• Attention to accuracy and detail
• Ability to use initiative, prioritise and make decisions
• Ability to engage and build relationships with stakeholder
• Planning and organising skills
• Problem solving skill

Educational Requirements    

• Relevant Commerce, Medical or Legal degree
• At least 5 years of Life insurance experience essential, preferably in the Group risk environment
• Product design experience preferable
• Good technical experience essential 

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 The Risk Office will facilitate the implementation and management of a sound enterprise risk management and compliance capability for Hollard Group Risk. To provide support to an effective risk governance framework that protects and creates value for key stakeholders, including policyholders and supports the achievement of Hollard Group Risk’s strategy and objectives. Be the champion of all regulatory, governance and compliance matters for Hollard Group Risk in a first line role to assist management in its responsibility to comply with all relevant legislative requirements, business policies, industry frameworks and charters, in order to eliminate or minimise compliance risks. 

KEY OUTPUTS:
The role is multi-disciplinary with the following key deliverables:

• Analysing trends and performing root cause analyses on identified risk events to recommend improvements to prevent these risk events from re-occurring in future.
• Ensuring that the group risk management framework, policies and strategy is understood and implemented at a business unit level.
• Ensuring risk identification, control and reporting processes are aligned with the group risk management methodology and requirements.
• Creating the culture of risk awareness
• Identifying areas of significant Operational Risk
• Assist and guide the business in the development of Operational Key Risk and lead indicators.
• Monitor the implementation of action plans mitigating processes to address key risk indicators reported monthly to Risk Management
• Ensuring that the business units’ Risk Profiles are up-to-date and relevant
• Facilitating and conducting risk control self-assessments (RCSA) of various areas of business units
• Monitoring operational related Internal and External Audit findings
• Performing Operational Risk Management reviews
• Maintaining the Operational Loss Risk register
• Assisting with the preparation of risk reports for submission to the risk management committee, Audit and Risk Board Subcommittees
• Attending relevant Project meetings in order to assist in identifying, capturing, evaluating and reporting on risks.
• Attending Operational meetings, where applicable
• Building and maintaining relationships with key internal business stakeholders
• Managing own development to increase own competencies.
• Planning, scoping and managing compliance regulatory risk reviews as part of a Combined Model of Assurance,
• Documenting Compliance Risk Management Plans (CRMPs)
• Conduct/ coordinate compliance training initiatives
• Tracking and facilitating the resolution of compliance related findings and risks raised
• Coordinating and facilitating information requests from Regulators and Group functions on compliance matters

Required Knowledge and Experience    

• 3 – 5 years’ experience in Enterprise Risk Management with the main focus being on operational risk, regulatory risk, IT risk and business resilience risk.
• At least 5 years risk experience in Insurance, FAIS, and AML .
• Analytical and problem-solving skill
• Root cause analysis
• Written and verbal communication
• Good planning and organizing skills.
• Project management skills
• Report Writing

Educational Requirements    

• Diploma/ Degree in Risk Management

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• To be the champion of all regulatory, governance and compliance matters for Hollard Group Risk in a first line role to assist management in its responsibility to comply with all relevant legislative requirements, business policies, industry frameworks and charters in order to eliminate or minimise compliance risks. 

Key Responsibilities

• Planning, scoping and managing compliance reviews as part of a Combined Model of Assurance,
• Documenting Compliance Risk Management Plans (CRMPs)
• Conduct/ coordinate compliance training initiatives
• Tracking and facilitating the resolution of compliance related findings and risks raised
• Coordinating and facilitating information requests from Regulators and Group functions on compliance matters
• Maintaining FAIS representative registers, processing debarments, assessing representative competency, onboarding Key Individuals and Juristic representatives
• Regular reporting to senior management on the status of compliance, the outcomes of the compliance programme and emerging legislation
• Keep abreast of developments, trends and changes in legislation impacting on Business and
• Identifying and assessing emerging legislation that will affect Hollard Life and performing impact assessments on legislative changes
• Advising and guiding business to assess control gaps and implement processes, policies and controls to achieve compliance with the new legislative legislation
• Providing Compliance advisory functions on regulatory and legislative matters

Required Knowledge and Experience    

• At least 5 years compliance experience.
• At least 5 years’ experience in Insurance,FAIS, and AML 
• Compliance experience, Long term Insurance Act, FICA& FAIS Act experience.
• Strong interpersonal skills for engaging with senior management stakeholders.
• Detail-oriented, Organised, Self-managed.
• roactive and able to work under pressure.

Educational Requirements    

• Law degree, post graduate diploma in compliance will be advantageous