Current Vacancies at Guardrisk

Role Purpose    

• You will be responsible for analysing, designing, and developing business intelligence solutions for internal and external stakeholders according to requirements. Deliver actionable data insights to aid client acquisition and retention efforts.

Requirements    

• Bachelor’s degree / diploma in one of the following fields: Informatics, Computer Science, Statistics, or Information Technology.
• Minimum of 8-10 years’ working experience in the following:
• SSIS (essential)
• Power BI (essential)
• SSRS (essential)
• Azure Data Factories (ideal)
• Azure Synapse Analytics (ideal)
• Python / R (ideal)
• Microsoft SQL Server (essential)
• T-SQL (critical)
• SSAS (essential
• Certification on Azure platform
• Understanding of insurance / accounting principles will be highly beneficial
• Intensive troubleshooting knowledge
• Data story telling
• Dashboard development and automation (essential)
• Report development and automation (essential)
• Have prior experience developing business intelligence solutions in large or midsize companies
• Must have development experience with relational database structures, multi-dimensional database, and data warehouse design architecture
• Must have experience in reporting and business intelligence solutions
• Working knowledge of IFRS17 accounting standard (critical) from a data and systems perspective
• Minimum of 3-5 years of mentoring junior team members

Duties & Responsibilities    

• Participate in the analysis, design, development, troubleshooting and support of the reporting and analytics platform
• Develop BI solutions using SQL, ETL scripting, business intelligence tools, database programming and reporting tools on the Microsoft BI Stack
• Integrate with diverse source systems (including but not limited to: In-House, Vendor-based, On-prem and Cloud-based, and Office 365)
• Work with DevOps team and participate in testing of all database-related changes and application updates
• Responsible for the day to day database development/administrative tasks which include the development of queries, views, and other database schema objects
• Automation of recurring processes and the monitoring thereof
• Maintain data model schema, hierarchy within data warehouse, and reporting systems

Competencies    

• Good communication and interpersonal skills
• Manage multiple tasks simultaneously and react to problems quickly
• Translate concepts and directions into practical solutions
• .Collaborative

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Role Purpose    

• Responsible for the underwriting of a portfolio of clients for the Construction Bonds & Guarantees division for the global & corporate clients portfolio.

Requirements    

• An undergraduate diploma/degree (BCom, BSc Eng, or similar)
• A postgraduate diploma/degree (MBA, MCom, MSc Eng, or similar) - or working towards it
• Certificate in banking/short-Term Insurance (or working towards it)
• RE 5 Certificate for Representatives (or working towards it)
• FAIS compliant (or working towards it)
• At least 10 years working experience in the guarantees/trade banking/reinsurance industry across Africa
• Knowledge of contract guarantees business in Africa

Duties & Responsibilities    

• Underwriting of large & complex guarantees transactions.
• Underwriting of foreign and corporate guarantee transactions across Africa.
• Member of the underwriting risk committee for the Construction Bonds & Guarantees division.
• Preparation of thorough and detailed underwriting reports.
• Underwriting of guarantees within the designated operational mandate.
• Oversee the global & corporate portfolio of existing clients across the Construction Bonds & Guarantees division.
• Grow the Construction Bonds & Guarantees book of business in the global & corporate segment.
• Management of the construction bonds & guarantees team (portfolio managers/underwriters).
• Mentoring & training the Construction Bonds & Guarantees team members.
• Pursue relevant growth opportunities that would allow the Guarantees division to achieve its strategic targets and objectives.
• Ensure that existing relationships with brokers and other role players are strengthened and built on a continuous basis.
• Ensure that new relationships are established to support the growth plans of the greater Guarantees division.
• Build, maintain and continuously strengthen all relationships with the MMH Group’s product, support, reinsurance as well as broker partners.
• Ensure that all regular interactions with any of the MMH Group’s reinsurance, broker or product partners are done at the highest possible level of professionalism.
• Stay abreast of developments in the construction, surety, guarantee & related markets.
• Maintain professional relationships with all customers, suppliers and trade connections of the MMH Group with a view to maintain and improve the group’s reputation and goodwill.

Competencies    

• Risk management
• Business Acumen
• Client Orientated
• Collaborative
• Innovative
• Analytical skills
• Relationship management and networking

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Role Purpose    

• Responsible for the underwriting of a portfolio of clients for the Construction Bonds & Guarantees division for the SMME and Mid-Corporate clients portfolio.

Requirements    

• An undergraduate diploma/degree (BCom, BSc Eng, LLB or similar)
• A postgraduate diploma/degree (MBA, MCom, MSc Eng, or similar) - or working towards it
• Certificate in Short-Term Insurance (or working towards it)
• RE 5 Certificate for Representatives (or working towards it)
• FAIS compliant (or working towards it)
• Minimum 5 years underwriting experience in the guarantees/trade banking/reinsurance industry in South Africa
• Knowledge of contract guarantees business in South Africa

Duties & Responsibilities    

• Underwriting of guarantee transactions for the SMME and Mid-Corporate clients across South Africa.
• Member of the underwriting risk committee for the Construction Bonds & Guarantees division.
• Preparation of thorough and detailed underwriting reports.
• Underwriting of guarantees within the designated operational mandate.
• Oversee the SMME and Mid-Corporate portfolio of existing clients across the Construction Bonds & Guarantees division.
• Grow the Construction Bonds & Guarantees book of business in the SMME and Mid-Corporate team segment.
• Management of the construction bonds & guarantees in the SMME and Mid-Corporate team (portfolio managers/underwriters).
• Mentoring & training the Construction Bonds & Guarantees team members in the SMME and Mid-Corporate
• Pursue relevant growth opportunities that would allow the Guarantees division to achieve its strategic targets and objectives.
• Ensure that existing relationships with brokers and other role players are strengthened and built on a continuous basis.
• Ensure that new relationships are established to support the growth plans of the greater Guarantees division.
• Build, maintain and continuously strengthen all relationships with the MMH Group’s product, support, reinsurance as well as broker partners.
• Ensure that all regular interactions with any of the MMH Group’s reinsurance, broker or product partners are done at the highest possible level of professionalism.
• Stay abreast of developments in the construction, surety, guarantee & related markets.
• Maintain professional relationships with all customers, suppliers and trade connections of the MMH Group with a view to maintain and improve the group’s reputation and goodwill.

Competencies    

• Risk management
• Business Acumen
• Client Orientated
• Collaborative
• Innovative
• Analytical skills
• Relationship management and networking

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Role Purpose    

• Responsible for ensuring that the claims and contractual processes are implemented according to the requirements of the Guarantees division.

Requirements    

• Undergraduate qualification i.e. LLB/BCom
• At least 2-3 years’ experience in a specialist claims/commercial environment
• Admitted attorney (preferable)
• FAIS compliance (or working towards it)

Duties & Responsibilities    

• Attend and manage all aspects related to a portfolio of specialist claims such as claims registration, claims management, claims negotiation, salvage and recoveries.
• Strategically manage a portfolio of claims.
• Manage attorneys appointment on matters and ensure compliance with agreed service level agreements.
• Monitor and manage legal spend of attorneys.
• Processing of claims on the system with proper recordal of information.
• Manage system processing and compliance with systems by way of payments, updating signed off reserves
• Manage the claims reserve.
• Manage claims within the internal divisional mandates & policies.
• Prepare regular claims reports to internal and external stakeholders.
• Ensure that senior management & reinsurers are kept abreast of claims.
• Assist in identifying and developing claims processes and procedures.
• Understanding of general legal principles.
• Working knowledge and application of policy wordings (standard & bespoke).
• Develop and maintain an understanding of technical and legal aspects impacting on the division’s operation.
• Make recommendations on improved wording and trends identification to underwriters.
• Ensure that all operational mandates are adhered to.
• Oversee the instructions, execution and finalisation of all security documents for the Division.
• Oversee and manage the collateral structures for the various portfolios.
• Approve all guarantee wordings for the team.
• Ensuring that guarantees are equitably drafted, practicable and adhered to in full.
• Identify and advise on specific commercial risks and subsequent risk mitigations.
• Develop and implement the risk management tool to ensure the efficient and effective monitoring and management of all risks.
• Stay abreast of developments in the global guarantee & related insurance markets.
• Attend to operational duties as allocated.
• Effectively liaise and interact with Underwriters.

Competencies    

• Client focus
• Team work
• Commercial skills
• Excellent verbal and written communication
• Negotiation and Mediating
• Detail orientated
• Organised
• Administrative
• Risk mitigating
• Collaborative
• Innovative

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Role Purpose    

• Responsible for policy administration and financial functions via the Eezebee policy system and Maintaining courtesy vehicle management of claims by booking a vehicle for the insured who suffers loss of use as a result of an insured event for the waiting period of replacing or repairing the vehicle.

Requirements    

• Matric
• RE5 preferable
• Studying towards insurance qualification
• At least 2 years premium administration experience
• At least 1 years premium administration system experience
• At least 2 years MS Office experience (Outlook, Word, Excel)
• At least 2 years’ Experience in Commercial Insurance

Duties & Responsibilities    

• Uploading unpaid letters and send unpaid notification to the brokers/ insurers
• Reconciling clients account as per broker request
• Attending broker and insurer telephonic queries
• Uploading renewal listing and send renewal packs and claims history to the brokers/ insurers
• Working on exception Reports (Monthly policies) and correcting errors on the policies
• Support to claims department by sending policy schedules and premium confirmation
• Preparing refund for the clients and send requisition to accounts department
• Processing policy endorsements, new business and renewals
• Support to sales and marketing
• Attending to pre debit order report and audit reports
• Liaising with customers in respect of premium queries and complaints, with a view to investigating and solving such queries and complaints efficiently
• Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of
• TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)
• Request the vehicle on the AVIS rental system
• Follow up on the reminder e-mail received each day, on rentals where a message was left for the driver
• Follow up rental queries to successful conclusion
• Rentals cannot be accepted or confirmed without a claim reference number obtained from the broker
• Contact clients within 4 hours from receipt of a claim
• Notify Avis immediately if the rental is for 30 days that there will be no extension
• All rentals to be completed before close of business
• Ensure that claims are not forward to the next day
• Arrange rental returns for vehicles to be returned or collected to or by AVIS from clients
• Request necessary extensions and terminations where necessary
• Ensure that all terminations and extensions are dealt with timeously
• Action all referrals received from Avis by close of business
• Capture the client in the Eezibee system
• Confirm payment of premium

Competencies    

• Good communication skills
• Attention to detail 
• Good planning and organising skills 
• Collaborative 

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Role Purpose    

• To develop and execute the Admed brand, marketing and communication strategy in line with the overall Admed strategy and ensure that all internal and external Admed communication is accurate, easy to understand, and complies with legislation, brand and tone.

Requirements    

• Relevant tertiary qualification (Degree in Marketing or Communications)
• At least 2 years experience in advertising, internal communications, website and all forms of communication
• Experience of marketing in an insurance industry
• A portfolio of work that demonstrates creative and copywriting ability

Duties & Responsibilities    

• Creating and driving marketing and communication campaigns for the Admed product
• Providing support to communication campaigns across the various white-labelled gap products including MedGap, Crue, GapShield, Momentum GapCover and any other white-label arrangement entered into by Guardrisk
• Arrange all broker and staff functions during the year
• Ensuring that all communication material across the various channels and white-labelled products (digital, print material, website, etc) is clear, consistent, of the highest quality, in accordance with the Guardrisk Corporate Identity and compliant with all relevant legislation
• Planning, creating and managing the annual renewal launch programme, including event management, venue sourcing and booking, execution of theme, invitation and RSVP management, catering coordination, coordination on day of the event, liaison with 3rd party suppliers, sourcing gifts, management of the budget, ordering of marketing material, stock management and time management
• Content generation and creative writing (newsletters, terms and conditions documents, website and other digital channel, client communication, presentations, etc), including copywriting and editing
• Coordinate content sign-off with all relevant internal or external stakeholders (legal, compliance, market conduct, etc)
• Where necessary, arranging translation of material from English to Afrikaans
• Providing support for any above or below-the-line marketing campaigns
• Managing deadlines and production processes, including managing and coordinating suppliers, as well as providing regular feedback and reporting to the management team
• Managing version control of all marketing material distributed
• Maintaining all group scheme and member policyholder communication including employer renewal letters, member renewal letters, group scheme schedules of benefit and welcome letters, member certificates and welcome letters, and all relevant legislated disclosures
• Maintaining and auditing of all automated message templates on Admeds system (OWLS) and updating where necessary
• Managing Admed’s CSI program, You Care We Care programme
• Ensuring that the principles of Treating Customers Fairly, and specifically TCF Outcomes 3 (clear information) and 5 (products perform as clients have been led to expect), are practised and achieved in all communication to Admed prospective customers, customers, business partners and distribution partn

Competencies    

• Dynamic, passionate, confident and energetic
• Ability to express opinion, information and key points of an argument clearly
• Excellent editing and proofreading skills
• An ability to multi-task on multiple projects at the same time and under tight deadlines
• Flexible to change and able to proactively respond to business needs
• Consistently achieving projects goals on time, within budget whilst maintaining high standards for quality
• Strong customer service orientation
• Diplomatic
• People and relationship focused
• Organised and focused
• Self-driven with an ability to work independently as well as to function effectively within a team
• Results and solutions driven (a doer) with a strong sense of responsibility and ownership
• Attention to detail and accurate
• Resilience and ability to work calmly under pressure
• Computer literate
• Adaptability, initiative and willing to go the extra mile where necessary