Current Vacancies at Flysafair

RESPONSIBILITIES:

• To answer calls and/emails or other communications from passengers and prospective passengers.
• To take meaningful action against those calls, whether that be to provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings.
• Agents are to be informed of all aspects of our service and all standard operating procedures and terms and conditions.
• Agents are required to be timeous and courteous in their responses to client.
• Agents are required to verify payments made by clients, capture names and assist with group changes.
• Generate and follow through with group quotations and bookings and guide clients throughout the process.
• The individual should be able to develop relationships with potential clients and maintain current relationships.
• To provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause.
• To actively learn about all new aspects and developments within the airline to keep knowledge of our offering fresh and correct

REQUIREMENTS:

• Grade 12 Certificate or equivalent;
• Call Centre experience is preferential;
• Experience using Zendesk, Phone systems, Raddix system and PayU will be advantageous;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Willingness to work overtime when required;
• Candidates must be prepared to work shifts;

PERSONAL ATTRIBUTES:

• Excellent attention to detail;
• Excellent listening skills;
• Exceptional customer service skills;
• Excellent communication skills;
• Immaculate time keeping; 

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RESPONSIBILITIES:
Operations:

• Test and configure IT software and maintain proper functioning of hardware and peripheral devices within specifications;
• Manage IT Software licensing – Keep a record of the license agreements and renewals;
• Manage and oversee Biometric Access Control Systems;
• Manage all mobile and printer contracts;
• Participate actively in the supplier contract process;
• Provide business communications on planned and unplanned maintenance;
• Documentation and maintenance of system procedures;
• Manage and Coordinate assigned IT Projects
• Ensures company resources are utilized appropriately;
• Compiles project status reports, coordinates project schedules;
• Coordinates project activities and ensures all project phases are documented appropriately;
• Communicate to businesses where necessary.

Procurement Management

• Procurement of hardware and peripherals;
• Procuring of Network equipment;
• Evaluating and recommending software purchases to the IT manager;
• Keeping an inventory of all company electronic assets – add the detail for IT Stock management, this a bigger responsibility;
• Facilitate asset audits;
• Installing, upgrading, and managing software and hardware on company devices.

REQUIREMENTS:

• Matric;
• Professional network and other computer certifications, such as A+ and/or MSCE, Project Management, at a minimum;
• ITIL accreditation and experience are advantageous;
• Proven experience as an IT Coordinator or relevant position;
• Hands-on experience and knowledge of IT software and hardware.

PERSONAL ATTRIBUTES:

• Must be a competent individual with a great passion for technology;
• Must have a positive attitude;
• An analytical mind;
• An ability to learn new technologies quickly;
• Good time management skills;
• An ability to follow processes;
• Strong documentation skills;
• Good communication skills - both written and verbal

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RESPONSIBILITIES:

• HR and payroll administration;
•  Administrate employee entry, change and exit processes;
•  Handle high volumes of staff queries;
•  Implement and maintain accurate recordkeeping systems;
• Employment verification (confirmation of employment);
• Collect and process time keeping information;
• Process, administrate and audit transaction relating to leave, overtime and commissions;
• Process IOD and UIF forms;
• Process loan and advance application;
• Ensure optimal use of applicable systems, i.e. payroll, leave, work hours management, etc.

REQUIREMENTS:

•  Grade 12;
•  Diploma or Certificate in HR, Finance, Payroll (or related field);
•  3-4 Years’ experience within HR and/or Payroll environment, preferably in a corporate environment;
•  Exposure to large payroll administration preferred;
•  SAGE 300 People and ESS experience would be a definite advantage;
•  Experience relating to Benefits, Leave, payroll related administration;
•  Proficient in the use of Microsoft Office (Word, Excel and Outlook), Payroll / HR Management systems;

PERSONAL ATTRIBUTES:

• Ability to use own initiative, work independently and being a self-starter;
• Good communication and interpersonal skills;
• Strong eye for detail and exceptionally accurate;
• Superb at multitasking and incredible organisational skills;
• Ability to work in a fast paced, constant changing environment often with short deadlines;
• Ability to maintain a strong work ethic, honesty, integrity and diplomacy at all times, specific as it relates to confidentiality;
• Immaculate time keeping;
• Strong ability to scrutinise and optimise systems.

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RESPONSIBILITIES:

• Manage job portals including writing and posting of job adverts;
• Setting-up and confirming of interviews, meeting rooms and diarising with line-management;
• Arrange psychometric and simulator assessments;
• Completing of background verification checks as required i.e. Credit, Criminal, ID, Qualification;
• Assist with conducting and completing verbal and written references;
• Responsible for administrative functions, including, but not limited to:

                    * Preparing employment files for new staff;
                    * Drafting of employee contracts;
                    * Drafting of addendums to contracts;
                    * Compiling monthly recruitment stats;
                    * Updating the recruitment tracker;

• Assisting with employee on-boarding process and experience, including first day orientation and induction;
• Responsible for all related record-keeping and updating of candidate databases;
• Ad hoc administration duties as and when required.

REQUIREMENTS:

• Grade 12;
• Administrative Certificate / Diploma or related qualification will be an advantage;
• 2 years’ relevant administration support experience;
• Sound computer literacy on MS Word at an intermediate level with proven formatting skills (essential), MS Excel will be an advantage;
• Exposure gained within the recruitment industry or environment will be highly advantageous;
• Own transport is preferable.

PERSONAL ATTRIBUTES:

• Great attitude;
• Well-groomed and immaculate appearance;
• Attentive and professional in conduct;
• Integrity and dependability;
• Service driven;
• Strong sense of urgency;
• Immaculate time keeping;
• Use of initiative;
• Passion for administration and research;
• Able to cope with high volumes with pressurised environment;
• Excellent communication skills (both verbal and written).