Current Opportunities at Standard Bank Group

JOB DESCRIPTION

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

• Define all assigned business service(s), describing each service, detailing its scope and articulating its value proposition to the business in terms of business needs it meets and business outcomes it supports.
• Liaise with Solution Architecture with regards changes and enablers required to successfully support the product deployment.
• Stay informed on audit findings and potential impact on the service offering.
• Create and execute according to the IT strategy based on the complexity of the service and taking into account value of the TCO budget.
• Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations.
• Ensure disaster recovery (DR) and business continuity is regularly tested for the service by planning and agreeing the schedules as part of the PI planning.
• Develop and cultivate relationships with RTEs, Feature and component teams and take a collaborative approach to utilising technology to help achieve PI Objectives.

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Information Technology

Other Minimum Qualifications, certifications or professional memberships

• ITIL V3/V4 Foundation, SAFE Agile Certification.

Experience Required
8-10 years Technology & Operations - Require Business

• Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Developing Strategies
• Following Procedures
• Exploring Possibilities
• Generating Ideas
• Providing Insights

Technical Competencies:

• IT Risk Management
• Service Management Processes
• Information Security Management
• Knowledge of Banking & Financial Service
• Financial Management (Financial)
• Service Level Management

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JOB DESCRIPTION

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc that form part of service); setting the service strategy, and planning roadmaps that will cover non functional requirements and improvement of service. Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations. Manages stability and availability of service by evaluating monitoring, planning Disaster recovery and playing a key role during service restoration.

• Design, define and document the Business Services, monitoring and reporting on the required service levels
• Develop and execute multi-year service strategy and plans enabling delivery on the value proposition
• Manage service stability, availability and restoration
• Make visible and optimise the total cost of ownership by managing service economics
• Service partner and business stakeholder management maintaining effective internal and external relationships

QUALIFICATIONS

Type of qualification: First Degree
Field of study: IT and Computer Sciences or Business Commerce

• ITIL V3 Foundation, SAFE Agile Certification
• Additional ITIL certifications an advantage

Experience:

• 7-10 years Business Partnering and Service Management. Very good Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally.
• 7-10 years IT Operations & Support. Good understanding of Agile working practices and LEAN & SCRUM proficiency. Broad exposure and knowledge of all aspects of ICT management and delivery. Strong working knowledge of ICT Management Frameworks such as ITIL v3, COBIT, ASL, etc.
• 5-7 Years Experience in managing an IT service budget

ADDITIONAL INFORMATION

Behavioural Competencies

• Exploring Possibilities
• Developing Strategies
• Providing Insights
• Articulating Information
• Establishing Rapport

Technical Competencies

• Service Management Processes
• Service Level Management
• Financial Management
• IT Risk Management
• Vendor Management
• Knowledge of Banking & Financial Services business

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JOB DESCRIPTION

• To work independently and provide end-to-end People and Culture value chain business partner support for the CHNW segments (Main market, Mobile banking, Youth, Loyalty & Rewards) applying specialist knowledge and judgement to resolve complex challenges. To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility in the business within CHNW, giving P&C guidance in support of the overall people experience and business objectives in an ever-changing environment.

QUALIFICATIONS
Minimum qualifications

• Degree in Human Resources Management / Behavioural Science / Social Science.

Experience required

• Minimum 5 -7 years experience in People & Culture, with strong preference to a partnering role.
• Experience within a multinational company working with senior management teams in a complex environment.
• Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
• Demonstrated knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.

ADDITIONAL INFORMATION
Behavioural Competencies

• Interpreting Data
• Providing Insights
• Articulating Information
• Establishing Rapport
• Team Working
• Taking Action
• Embracing Change

Technical Competencies

• Organisational Navigation
• Integrative Leadership 
• Decision Making
• Inclusive Facilitation
• Digital Advocacy

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JOB DESCRIPTION

• Deliver market research and customer experience insight in support of business needs and objectives for the Standard Bank Personal & Inclusive Banking operations by providing value added research insights, recommendations and strategic input derived from conducting and analysing high quality, appropriate and cost efficient marketing research.

QUALIFICATIONS

Qualifications:

• Degree in Marketing, Research, Economics, Statistics or other related Any research statistical software experience and web questionnaire design qualification would be an advantage.

Experience:

• 3-5 years’ market research experience.
• Experience in a pure market research environment, preferably on supplier side.
• Market Research exposure, experience and good application of knowledge.
• Solid experience of questionnaire design.
• Experience in strategic planning & development.
• Experience in interacting with support units, business, channel, operations and human resources.

Knowledge:

• Understands the financial markets, Personal & Inclusive Banking environment and the key business drivers that influence banking behavior.
•  Understands the positioning of the Standard Bank brand and how this is articulated.
• Knowledge of research/survey market best practices and methodologies.
• Intimate knowledge and understanding of service measurement techniques and analysis of measurement data.
• Understanding of banks’ services, products and procurement procedures.
• Understanding of the distribution channels, service processes and segment structures in Personal & Inclusive Banking and Group.

ADDITIONAL INFORMATION

Key Responsibilities:

• Responsible for the full research value chain, from understanding the business requirements to the reporting of key insights.
• Consults with stakeholders to obtain clarity on project needs/ requirements, which will eliminate uncertainty and ensure the required outcome.
• Partners with Personal & Inclusive Banking stakeholders to provide relevant research solutions.
• Manages the process of compiling the detailed research brief stipulating the objectives, outcomes, proposed methodology as well as the coverage for the research project in line with business case requirements.
• Ensures that the external research providers have all the internal information required to conduct the research on behalf of the bank e.g. internal customer data

Competencies:

• Decision Making
• Planning 
• Problem Solving

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JOB DESCRIPTION

• To provide oversight and direction for the Data Privacy and Governance Offices by actively overseeing all matters relating to operational Data-, Process- Access-, Reporting- , of Data Privacy (Regulatory Compliance) of employee and 3rd Party Operator management, to ensure that any risk to Standard Bank Group developed with in Human Capital is appropriately escalated and mitigated.

QUALIFICATIONS

Minimum Qualifications

• Bachelor's Degree in Legal/Business or Commerce

Experience Required

• Digitization, Insights and Operations
• 3-4 years Demonstrated experience as Data Privacy SME 2, coupled with experience in governance, risk management and/or compliance, ideally in a Human Capital environment where experience in a multi-national, regulated environment would be ideal.
• 3-4 years Demonstrated experience in successfully implementing governance programs, processes and solutions and compliance monitoring.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Articulating Information
• Checking Details
• Developing Expertise
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Compliance
• Data Compliance
• IT Risk Management
• Process Governance
• Promote Good Governance, Risk & Control
• Risk Management

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JOB DESCRIPTION

• Accountable for managing the-end-to end flow of all run the bank changes and build of new solutions within an allocated client journey (i.e. AO / AMS). Responsible to lead a multi-disciplinary and multi-skilled team to build the selected features / solutions within the client journey across multiple platforms and systems.

QUALIFICATIONS

Minimum Qualifications

• Bachelor's Degree in Information Technology

Experience Required

• 8-10 years experience in managing product and solution delivery, delivering business value, managing teams and managing IT projects with multidisciplinary teams. Experience in effectively managing relationships across the value chain to deliver a programme of work. Experience in effectively managing front to back delivery teams i.e. business, specialised functions (SME’s) and IT delivery. Strong business and product background. Strong technical / IT understanding.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Showing Composure

Technical Competencies:

• Customer Understanding (Business Banking)
• Financial Acumen
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)
• Risk Management

go to method of application »

JOB DESCRIPTION

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service. Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations. Manages stability and availability of service by evaluating monitoring, planning Disaster recovery and playing a key role during service restoration.

• Define all assigned business service(s), describing each service, detailing its scope and articulating its value proposition to the business in terms of business needs it meets and business outcomes it supports. 
• Formulate a multi-year service strategy to enable delivery on the value proposition, keeping services aligned with evolving business needs, solution design, planned service investments, to ensure stability and availability. 
• Assess and communicate service risks and the potential impact of planned production changes (planned release train changes or infrastructure changes)
• Perform service volume and cost driver analysis understanding how it impacts on the total cost of ownership (TCO) for the service including the unit price and component level service cost allocation models. 
• Maintain close working relationships with key business stakeholders (Product Owners/Managers) staying abreast of the business direction and future IT requirements. 

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology

• ITIL V3 Foundation, SAFE Agile Certification\

Experience Required

• 7-10 years Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally.
• 7-10 years Agile working practices and LEAN & SCRUM proficiency. Broad exposure and knowledge of all aspects of ICT management and delivery. Strong working knowledge of ICT Management Frameworks such as ITIL v3, COBIT, ASL, etc.
• 5-7 Years Experience in managing an IT service budget

ADDITIONAL INFORMATION

Behavioral Competencies:

• Articulating Information
• Checking Details
• Developing Strategies
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Providing Insights
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Financial Management (Financial)
• Information Security Management
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Service Management Processes
• Vendor Evaluation and Management

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JOB DESCRIPTION

To provide strategic leadership, direction, and drive implementation of Non-Financial Risk (NFR) management across the Group Brand Experience, Brand and Marketing, Reputational Management portfolios, by acting as a trusted NFR management business partner that equips respective portfolio leadership teams with the solutions, resources, and tools to identify and mitigate NFRs.

• Layout business hypotheses and consider risk scenarios to drive capital anticipation (where relevant) in the portfolio to not be caught off guard and unprepared.
• Drive best practice in the management of Brand Experience, Marketing, and Reputational Management risks by utilising external data to benchmark against trends and/or actual control environments itself to position Standard bank as the vanguard in terms of risk management.
• Facilitate the risk and control self-assessment implementation in the functional areas in terms of coverage, frequency, participation, and assurance activities to enhance individual risk mitigation.
• Define and align risk monitoring and tracking activities with internal audit scope of reviews to propel collaboration and avoid duplication, ultimately enhancing business efficiency across functions.

QUALIFICATIONS

• A Post graduate degree in Risk management or Business commerce
• Preferred: Master's level qualification in Commerce, Business Administration or Risk Management

Knowledge and skills required:

• 5- 10 years Practical knowledge and experience under Technology or Resilience Risk management, including an understanding and experience of Brand and Marketing concepts, principles, and practices. Deep understanding of product positioning, reputation risk management is a desirable plus.
• 8-10 years Practical knowledge of risk, control frameworks & applications in financial services industry. Fully conversant in risk appetite, risk response & process improvement concepts. Understand both NFR and financial reporting risk characteristics.

ADDITIONAL INFORMATION

Knowledge/Technical Skills/Expertise:

Evaluating Risk Management Effectiveness

• The ability to determine if risk management and control measures are achieving the desired results and mitigating risks at the expected level.

Evaluation of Internal Controls

• The ability to analyse process controls for effectiveness from a design and implementation perspective.

Financial Acumen

• Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures.

Promote Good Governance, Risk & Control

• The ability to assess governance and control frameworks against the appropriate risk appetite and enhance the risk management culture in line with the organisational objectives.

Quality Orientation

• The ability to promote and maintain high standards of quality at work.

Risk Acceptance

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JOB DESCRIPTION

• To provide strategic leadership, direction, and drive implementation of Non-Financial Risk (NFR) management across the Group COO Portfolio for Strategic Investments and Partnerships, Platforms, and Payments by acting as a trusted NFR management business partner that equips portfolio leadership team with the solutions, resources, and tools to identify and mitigate NFRs.

QUALIFICATIONS

• A tertiary degree in Risk Management and/or Accounting, Commercial would be a minimum requirement for this role.
• Preferred: Masters degree in Risk Management or Business Commerce.

Experience and Skills required:

• 5- 10 years Practical knowledge and experience under Technology or Resilience Risk management, including an understanding of domestic and international payments processes and platform technologies. Deep understanding of transaction management processes for Equity investments is a desirable plus
• 8-10 years Practical knowledge of risk, control frameworks & applications in financial services industry. Fully conversant in risk appetite, risk response & process improvement concepts. Understand both NFR and financial reporting risk characteristics.

ADDITIONAL INFORMATION

Competencies:

• Generating Ideas
• Exploring Possibilities
• Developing Strategies
• Providing Insights
• Convincing People
• Challenging Ideas
• Articulating Information
• Making Decisions
• Directing People
• Resolving Conflict
• Embracing Change
• Upholding Standards
• Analysing Insurable Risk
• Economic Capital Management
• Risk Measurement
• Evaluating Risk Management Effectiveness
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking
• Risk Identification