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Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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- We’re on the lookout for an experienced Area Marketer who will market and sell our products. The incumbent of this role will be someone with excellent customer interaction skills and a strong sales / marketing background.
You will be responsible for:
- Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
- Effective sales management|- Score cards - Formal and informal feedback
- Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
- Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Ensure deadlines are met
- Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame
- Effective Self Management|- Performance Appraisals - 360 reviews - Formal and informal feedback
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have:
- 2- 3 years’ relevant experience in an FMCG environment
- A valid code 8 driver’s license
- Matric
- Strong communication skills (verbal & written)
- Exceptional interpersonal skills
- Attention to detail
- Strong customer service skills
go to method of application »
- We’re on the lookout for an experienced Field Manager who will collaborate to create growth for our Clients, Customers and our Business. Someone who has the ability to proactively influence and manage relationships and resources to ensure efficient and effective service delivery and in-store execution.
As a Field Manager you will be responsible for:
- Manage Promotional Activity|
- Pro-Active Operational Excellence|
- Teamwork and Self-Management|
- People Management |
- Efficient Achievement of Targets|
- Monitor New Innovations|
- Business Insights and Execution|
- Control Expenses|
- Stakeholder Engagement|
- Achieve POP Objectives|
REQUIREMENTS
- 3-5 years sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
go to method of application »
- We’re on the lookout for an experienced Field Manager who will ensure growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
As a Field Manager you will be responsible for:
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have:
- 2-3 years sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
go to method of application »
- We’re on the lookout for an experienced In-store Associate
As an In-store Associate you will be responsbile for:
- MPIS Compliance
- Actively seek to identify space opportunities and capture prime spaces
- Adhere to the negotiated space allocated and fully optimise best sellers’ selections
- Negotiate for ad-hoc space to support innovation brands as stipulated by the client and capture additional display opportunities over and above display trading terms
- Implement weekly price specials and ensure correct implementation of pricing in-store
- Proactively manage sell-in of promotional activity by ensuring adequate stock availability for the duration of the price promotions
PICOS Management
- Implement and adhere to planograms and achieve forward share/PICOS targets
- Address non-compliance relating to planograms to store management and escalate to Field Managers when necessary, in order to maintain the image of the brand
- Implement product flow and categorisation as per PICOS flow
- Ensure product flow and categorisation compliance with merchandising guidelines and
- Ensure product flow and categorisation are aimed for success across channel, customer and category
- Job Profile – In-store Associate
- Ensure assets are in good working condition and placed at the right store
- Resolve asset abuse with store management and escalate to Field Manager if not resolved
- Report stolen, missing and illegal movement of assets
Cycle Activity
- Brief store management about cycle activity and take action to set promotions in agreement with priorities
- Place order of minimum sell-ins as per client requirement
- Ensure that the cycle and cycle elements are up for the entire duration of the cycle, and capture compliance on SMART
- Allocate POS and promotional material (in-store and window) and verify its quality and correct positioning and functioning over time
- Visit assigned cluster of stores ensuring adequate availability of products for sale to customers
- Identify at-risk stock, communicate the quantum of the risk to relevant stakeholders and Initiate action to mitigate
- Monitor ROS weekly and report any risk to relevant stakeholders three months prior expiry date
Sales Targets and Revenue Management
- Identify newly listed lines are on MPIS, place orders accordingly, and ensure utilisation of correct POSM to increase visibility
- Analyse client sales reports and use data to influence sales activity and take appropriate action
- Carry out gap scanning to increase stock holding on display and place suggested order on the system
- Check agreed product display and verify assortment depth and width
- Support the client in planning product ranges and preparing sales and stock plans
- Identify in-store opportunities for incremental sales
- Ensure brands are merchandised according to ROS
- Makes commercially sound decisions and recommendations with a positive return on investment (ROI)
Data Insights and Brand Activation
- Manage Retailer data exceptions via SMART and ensure action is taken to resolve exceptions
- Report structured information on In-Store competitor activities
- Carry our brand activation according to the quarterly plan and in line with Heineken’s marketing code
- Stakeholder Engagement
- Understand customer needs and follow up on generated order
- Liaise with line manager, in-store management and clients and provide continuous feedback as per business requirements
- Work to build strong channels of communication with all stakeholders
- Speedy and effective resolution of client issues and complaints
- Adopting processes to track client satisfaction
Key Competencies
- Communication
- Organisational commitment
- Teamwork & collaboration
- Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- Resilience & stress management
- Service excellence
REQUIREMENTS
To qualify for this role, you should have:
Minimum Qualifications:
Minimum Experience:
- 1-2 years’ experience in relevant FMCG Sales & Merchandiser environment
Knowledge, Skills & Abilities:
- Computer literacy
- Excellent interpersonal skills
- Influencing and negotiation skills
- Analytical and numeracy ability
- Advanced Relationship Building (Consumer & Retailer)
- Advanced Problem Solving
go to method of application »
- We’re on the lookout for an experienced Field Manager who will ensure growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
As a Field Manager you will be responsible for:
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have:
- 2-3 years sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
go to method of application »
- Our organisation is looking for a People Coordinator: Learning & Development to initiate, implement, update and adhere to all Learning and Development administrative requirements.
As a People Coordinator: Learning & Development, you will be responsive for:
- Teamwork And Self-Management
- Timely, Accurate, Relevant Reporting
- Group Training Administration
- Daily Operations
- Communication
REQUIREMENTS
What are we looking for?
To qualify for this role, you should
- 2 -3 years’ experience providing admin support
- Hold a Diploma at NQF level 5
- Have computer literacy
- Have communication skills (verbal and written)
- Be able to Plan & prioritise
- Have administration skills
- Have attention to detail
go to method of application »
As a Field Sales Consultant you will be responsible for the following:
- Territory Coverage Management|
- Perfect Store Execution and Management|
- Stock Management|
- POS Management|
- Administration and Reporting|
- Stakeholder Engagement |
REQUIREMENTS
- 2-3 years’ sales experience in retail||Essential / Minimum|0-5 years|
- Diploma/NQF level 5
- Higher or Advanced Certificate
- Code 8 Driver’s license
go to method of application »
As a Field Manager, you will be responsible for:
- Manage Promotional Activity|
- Pro-Active Operational Excellence|
- Teamwork and Self-Management|
- People Management |
- Efficient Achievement of Targets|
- Monitor New Innovations|
- Business Insights and Execution|
- Control Expenses|
- Stakeholder Engagement|
- Achieve POP Objectives|
REQUIREMENTS
- 3-5 years sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
go to method of application »
As a Regional Manager you will be responsbile for:
- Effective client and customer relationship management|
- Achievement of sales targets|
- Effective operational management|
- Effective people management |
- Effective budget and financial management (as required by Business Unit)|
- Effective knowledge sharing (including management of field intelligence)|
- Effective administration and asset management|
- Effective teamwork and self-management|
REQUIREMENTS
- 5 – 6 years’ relevant experience in FMCG or sales environment|5|Essential / Minimum|0-5 years|
- Relevant Diploma or Degree at NQF level 7
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
go to method of application »
- Our organization is looking for an experienced and passionate Payroll Officer I to contribute to the efficiency and accuracy of the Payroll department by ensuring that employee information is received and processed accurately and timeously for payment. Further, to contribute to and ensure adherence to group policies and procedures. If you are a creative problem solver who thrives when presented with a challenge, give us a chance to meet you!
As a Payroll & Benefits Officer, you will be responsible for:
- Input Processing
- Salary Administration
- Reporting (Payroll and Migrate)
- Benefits Administration
REQUIREMENTS
What are we looking for?
To qualify for this role, you should
- Have 2-3 years' admin experience
- Hold a Diploma /NQF level 5
- Have experience capturing data and verifying of remuneration related issues
- Have computer literacy
- Have attention to detail
- Be deadline driven
- Have numerical reasoning
go to method of application »
- We’re on the lookout for an experienced a Activations Promoter Coordinator - who will be working close with Promoters on campaigns and activations in Western Cape.
As a Project Coordinator you will be responsbile for:
- 3rd Party Supplier Support
- Staff Administration
- Management of Tools and Assets
- Co-ordinate and Present Promoter Induction
- Campaign Outcome Reporting and Tracking
- Campaign Coordination
- Execution of Field Operational Processes
- Promotional Staff Support
REQUIREMENTS
To qualify for this role, you should have:
- 2-3 years’ experience in a Activations or Promoter environment preferably within FMCG
- Matric
- Must have own reliable car
- Relationship building
- Planning & prioritisation
- Multi-tasking
- Administration skills
- Process management
- Computer literacy - MS office suite
- Communication skills (verbal & written)
go to method of application »
Job Summary:
- Effectively manage and optimise the operations and co-ordination of services provided to clients on a national basis by ensuring each project delivers results that meet with organisational and client objectives.
Key Responsibilities and Deliverables:
Achievement of project objectives
- Provide input into planning for the business and develop plans and processes to ensure effective implementation
- Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
- Continually benchmark and optimise processes against best practice
- Formulate a project plan to define and achieve project objectives
- Liaise with OI to monitor and check quality of work produced by field staff and take corrective action when necessary
- Provide regular feedback to MANCO
Account management alignment
- Ensure detailed target control
- Address and follow-up all customer queries and problems
- Demonstrate analytical planning and creativity for future client retention and development
- Stay abreast of the market and competitors
- Meet client / customer and company performance standards and ensure subordinates do likewise
Effective administration
- Develop effective and efficient administrative systems
- Submit reports to management
- Document and manage expenditures
- Ensure necessary fixed-term salary information is submitted on-time
- Liaise with HR department regarding all problems and enquiries relating to the payment of field staff who participated in the project
- Manage and maintain all staff performance documents and scorecards accurately and within required deadlines
Effective budget monitoring
- Build and manage operating expenses, e.g. salaries, vehicles, local travel, etc.
- Oversee budget by accounting for discrepancies
- Oversee specific project budgets and accounting thereof
Operational excellence
- Develop, implement and maintain operational excellence, policies and procedures including standard operating procedures
- Develop and maintain relevant database of ICs
- Process project information and forward to field force
- Ensure accurate information is recorded and quality checked
- Take corrective action where necessary
- Create and analyse operational reports and provide feedback
- Keep abreast of new developments in the industry and communicate new developments to staff and management
- Implement and manage projects when required
- Agree on deliverables, scope and timelines with Account Manager
Effective people management
- Set, communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
- Ensure subordinates achieve key outputs as per goals set and in accordance with their job profiles
- Ensure all appraisals are effectively completed
- Recruit staff as per company policy (as required)
- Ensure all employees comply with agreed policies and procedures
- Manage subordinates’ performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company standards and provide feedback to management
- Manage performance and allocate work to teams
- Provide performance feedback
- Identify training needs and train subordinates
- Motivate, counsel and mentor subordinates, setting objectives, standards and time-lines
- Manage implementation and maintenance of the disciplinary code and grievance procedure
- Conduct monthly staff and team meetings
- Identify succession candidates
- Implement development plans for succession candidates
- Continually provide feedback at all levels
- Call cycle management
Effective teamwork and self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate ability to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
REQUIREMENTS
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 7
Minimum Experience:
- 5-6 years’ relevant experience at management level
Knowledge, Skills & Abilities:
- Excellent computer skills and proficient in Microsoft Office
- Excellent verbal and written communication skills
- General business skills
- Leadership skills
- Problem solving ability
- Organisational, time management and people management
go to method of application »
Job Summary:
- Effectively manage and optimise the operations and co-ordination of services provided to clients on a national basis by ensuring each project delivers results that meet with organisational and client objectives.
Key Responsibilities and Deliverables:
Achievement of project objectives
- Provide input into planning for the business and develop plans and processes to ensure effective implementation
- Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
- Continually benchmark and optimise processes against best practice
- Formulate a project plan to define and achieve project objectives
- Liaise with OI to monitor and check quality of work produced by field staff and take corrective action when necessary
- Provide regular feedback to MANCO
Account management alignment
- Ensure detailed target control
- Address and follow-up all customer queries and problems
- Demonstrate analytical planning and creativity for future client retention and development
- Stay abreast of the market and competitors
- Meet client / customer and company performance standards and ensure subordinates do likewise
Effective administration
- Develop effective and efficient administrative systems
- Submit reports to management
- Document and manage expenditures
- Ensure necessary fixed-term salary information is submitted on-time
- Liaise with HR department regarding all problems and enquiries relating to the payment of field staff who participated in the project
- Manage and maintain all staff performance documents and scorecards accurately and within required deadlines
Effective budget monitoring
- Build and manage operating expenses, e.g. salaries, vehicles, local travel, etc.
- Oversee budget by accounting for discrepancies
- Oversee specific project budgets and accounting thereof
Operational excellence
- Develop, implement and maintain operational excellence, policies and procedures including standard operating procedures
- Develop and maintain relevant database of ICs
- Process project information and forward to field force
- Ensure accurate information is recorded and quality checked
- Take corrective action where necessary
- Create and analyse operational reports and provide feedback
- Keep abreast of new developments in the industry and communicate new developments to staff and management
- Implement and manage projects when required
- Agree on deliverables, scope and timelines with Account Manager
Effective people management
- Set, communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
- Ensure subordinates achieve key outputs as per goals set and in accordance with their job profiles
- Ensure all appraisals are effectively completed
- Recruit staff as per company policy (as required)
- Ensure all employees comply with agreed policies and procedures
- Manage subordinates’ performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company standards and provide feedback to management
- Manage performance and allocate work to teams
- Provide performance feedback
- Identify training needs and train subordinates
- Motivate, counsel and mentor subordinates, setting objectives, standards and time-lines
- Manage implementation and maintenance of the disciplinary code and grievance procedure
- Conduct monthly staff and team meetings
- Identify succession candidates
- Implement development plans for succession candidates
- Continually provide feedback at all levels
- Call cycle management
Effective teamwork and self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate ability to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
REQUIREMENTS
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 7
Minimum Experience:
- 5-6 years’ relevant experience at management level
Knowledge, Skills & Abilities:
- Excellent computer skills and proficient in Microsoft Office
- Excellent verbal and written communication skills
- General business skills
- Leadership skills
- Problem solving ability
- Organisational, time management and people management
go to method of application »
Job Summary:
- Effectively manage and optimise the operations and co-ordination of services provided to clients on a national basis by ensuring each project delivers results that meet with organisational and client objectives.
Key Responsibilities and Deliverables:
Achievement of project objectives
- Provide input into planning for the business and develop plans and processes to ensure effective implementation
- Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
- Continually benchmark and optimise processes against best practice
- Formulate a project plan to define and achieve project objectives
- Liaise with OI to monitor and check quality of work produced by field staff and take corrective action when necessary
- Provide regular feedback to MANCO
Account management alignment
- Ensure detailed target control
- Address and follow-up all customer queries and problems
- Demonstrate analytical planning and creativity for future client retention and development
- Stay abreast of the market and competitors
- Meet client / customer and company performance standards and ensure subordinates do likewise
Effective administration
- Develop effective and efficient administrative systems
- Submit reports to management
- Document and manage expenditures
- Ensure necessary fixed-term salary information is submitted on-time
- Liaise with HR department regarding all problems and enquiries relating to the payment of field staff who participated in the project
- Manage and maintain all staff performance documents and scorecards accurately and within required deadlines
Effective budget monitoring
- Build and manage operating expenses, e.g. salaries, vehicles, local travel, etc.
- Oversee budget by accounting for discrepancies
- Oversee specific project budgets and accounting thereof
Operational excellence
- Develop, implement and maintain operational excellence, policies and procedures including standard operating procedures
- Develop and maintain relevant database of ICs
- Process project information and forward to field force
- Ensure accurate information is recorded and quality checked
- Take corrective action where necessary
- Create and analyse operational reports and provide feedback
- Keep abreast of new developments in the industry and communicate new developments to staff and management
- Implement and manage projects when required
- Agree on deliverables, scope and timelines with Account Manager
Effective people management
- Set, communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
- Ensure subordinates achieve key outputs as per goals set and in accordance with their job profiles
- Ensure all appraisals are effectively completed
- Recruit staff as per company policy (as required)
- Ensure all employees comply with agreed policies and procedures
- Manage subordinates’ performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company standards and provide feedback to management
- Manage performance and allocate work to teams
- Provide performance feedback
- Identify training needs and train subordinates
- Motivate, counsel and mentor subordinates, setting objectives, standards and time-lines
- Manage implementation and maintenance of the disciplinary code and grievance procedure
- Conduct monthly staff and team meetings
- Identify succession candidates
- Implement development plans for succession candidates
- Continually provide feedback at all levels
- Call cycle management
Effective teamwork and self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate ability to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
REQUIREMENTS
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 7
Minimum Experience:
- 5-6 years’ relevant experience at management level
Knowledge, Skills & Abilities:
- Excellent computer skills and proficient in Microsoft Office
- Excellent verbal and written communication skills
- General business skills
- Leadership skills
- Problem solving ability
- Organisational, time management and people management
go to method of application »
Job Summary:
- Effectively manage and optimise the operations and co-ordination of services provided to clients on a national basis by ensuring each project delivers results that meet with organisational and client objectives.
Key Responsibilities and Deliverables:
Achievement of project objectives
- Provide input into planning for the business and develop plans and processes to ensure effective implementation
- Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
- Continually benchmark and optimise processes against best practice
- Formulate a project plan to define and achieve project objectives
- Liaise with OI to monitor and check quality of work produced by field staff and take corrective action when necessary
- Provide regular feedback to MANCO
Account management alignment
- Ensure detailed target control
- Address and follow-up all customer queries and problems
- Demonstrate analytical planning and creativity for future client retention and development
- Stay abreast of the market and competitors
- Meet client / customer and company performance standards and ensure subordinates do likewise
Effective administration
- Develop effective and efficient administrative systems
- Submit reports to management
- Document and manage expenditures
- Ensure necessary fixed-term salary information is submitted on-time
- Liaise with HR department regarding all problems and enquiries relating to the payment of field staff who participated in the project
- Manage and maintain all staff performance documents and scorecards accurately and within required deadlines
Effective budget monitoring
- Build and manage operating expenses, e.g. salaries, vehicles, local travel, etc.
- Oversee budget by accounting for discrepancies
- Oversee specific project budgets and accounting thereof
Operational excellence
- Develop, implement and maintain operational excellence, policies and procedures including standard operating procedures
- Develop and maintain relevant database of ICs
- Process project information and forward to field force
- Ensure accurate information is recorded and quality checked
- Take corrective action where necessary
- Create and analyse operational reports and provide feedback
- Keep abreast of new developments in the industry and communicate new developments to staff and management
- Implement and manage projects when required
- Agree on deliverables, scope and timelines with Account Manager
Effective people management
- Set, communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
- Ensure subordinates achieve key outputs as per goals set and in accordance with their job profiles
- Ensure all appraisals are effectively completed
- Recruit staff as per company policy (as required)
- Ensure all employees comply with agreed policies and procedures
- Manage subordinates’ performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company standards and provide feedback to management
- Manage performance and allocate work to teams
- Provide performance feedback
- Identify training needs and train subordinates
- Motivate, counsel and mentor subordinates, setting objectives, standards and time-lines
- Manage implementation and maintenance of the disciplinary code and grievance procedure
- Conduct monthly staff and team meetings
- Identify succession candidates
- Implement development plans for succession candidates
- Continually provide feedback at all levels
- Call cycle management
Effective teamwork and self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate ability to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
REQUIREMENTS
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 7
Minimum Experience:
- 5-6 years’ relevant experience at management level
Knowledge, Skills & Abilities:
- Excellent computer skills and proficient in Microsoft Office
- Excellent verbal and written communication skills
- General business skills
- Leadership skills
- Problem solving ability
- Organisational, time management and people management
go to method of application »
Job Summary:
- Effectively manage and optimise the operations and co-ordination of services provided to clients on a national basis by ensuring each project delivers results that meet with organisational and client objectives.
Key Responsibilities and Deliverables:
Achievement of project objectives
- Provide input into planning for the business and develop plans and processes to ensure effective implementation
- Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
- Continually benchmark and optimise processes against best practice
- Formulate a project plan to define and achieve project objectives
- Liaise with OI to monitor and check quality of work produced by field staff and take corrective action when necessary
- Provide regular feedback to MANCO
Account management alignment
- Ensure detailed target control
- Address and follow-up all customer queries and problems
- Demonstrate analytical planning and creativity for future client retention and development
- Stay abreast of the market and competitors
- Meet client / customer and company performance standards and ensure subordinates do likewise
Effective administration
- Develop effective and efficient administrative systems
- Submit reports to management
- Document and manage expenditures
- Ensure necessary fixed-term salary information is submitted on-time
- Liaise with HR department regarding all problems and enquiries relating to the payment of field staff who participated in the project
- Manage and maintain all staff performance documents and scorecards accurately and within required deadlines
Effective budget monitoring
- Build and manage operating expenses, e.g. salaries, vehicles, local travel, etc.
- Oversee budget by accounting for discrepancies
- Oversee specific project budgets and accounting thereof
Operational excellence
- Develop, implement and maintain operational excellence, policies and procedures including standard operating procedures
- Develop and maintain relevant database of ICs
- Process project information and forward to field force
- Ensure accurate information is recorded and quality checked
- Take corrective action where necessary
- Create and analyse operational reports and provide feedback
- Keep abreast of new developments in the industry and communicate new developments to staff and management
- Implement and manage projects when required
- Agree on deliverables, scope and timelines with Account Manager
Effective people management
- Set, communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
- Ensure subordinates achieve key outputs as per goals set and in accordance with their job profiles
- Ensure all appraisals are effectively completed
- Recruit staff as per company policy (as required)
- Ensure all employees comply with agreed policies and procedures
- Manage subordinates’ performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company standards and provide feedback to management
- Manage performance and allocate work to teams
- Provide performance feedback
- Identify training needs and train subordinates
- Motivate, counsel and mentor subordinates, setting objectives, standards and time-lines
- Manage implementation and maintenance of the disciplinary code and grievance procedure
- Conduct monthly staff and team meetings
- Identify succession candidates
- Implement development plans for succession candidates
- Continually provide feedback at all levels
- Call cycle management
Effective teamwork and self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate ability to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
REQUIREMENTS
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 7
Minimum Experience:
- 5-6 years’ relevant experience at management level
Knowledge, Skills & Abilities:
- Excellent computer skills and proficient in Microsoft Office
- Excellent verbal and written communication skills
- General business skills
- Leadership skills
- Problem solving ability
- Organisational, time management and people management
go to method of application »
- We’re on the lookout for an experienced a Sales Consultant in JHB North.
As a Sales Consultant, you will be responsible for :
- Administration
- In-store Sales and Marketing
- Customer Satisfaction and Service
- Effective self -management
REQUIREMENTS
To qualify for this role, you should have:
- Grade 12 (Matric)
- 2 years’ experience in Telecommunications
- Competitiveness
- Networking Ability
- Resiliency
- Multitasking Skills
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
Method of Application
Use the link(s) below to apply on company website.
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