Current Opportunities at PPS

Job Advert Summary    

• Reporting to the Manager: Client Relations Management. This role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting and providing an excellent service offering. Ensuring resolution whilst strengthening and maintaining relationships between clients /intermediaries and company is a key part of the role.
• To ensure that a high level of Client Services is provided to the clients and financial intermediary that interacts with PPS. The Client Experience Specialist will be responsible for all complaints in the form of written as well as telephonic interactions and other omni channels.

Minimum Requirements    
Education: 

• Bachelor’s Degree in Business Management or Accounting or relevant field.
• Experience in managing high level customer engagement within the Insurance and Financial Services Sector.

Experience:

• 5+ years’ experience in a Client Services environment within the Insurance and Financial Services Sector.
• 3+ years’ experience handling and managing all Technical Claims escalations.

Knowledge and Skills:

• Knowledge of financial services industry environment.
• Knowledge on FICA/FAIS and TCF outcomes.
• Knowledge and experience in client services / contact centre environments.
• Systems knowledge on MS Office. 

Competencies:

• Client Centricity.
• Communication skills (written and verbal).
• Building and maintaining relationships.
• Planning and organizing.
• Resilience.
• Business acumen.
• Analytical thinking.
• Accountability.

Duties and Responsibilities    

Service Delivery:  

• Provide client services to Clients /Intermediaries / PPS Insurance distribution channels and broader distribution force relating to and within the financial services environment.
• Handle all client queries and/or complaints (telephonic /written /social media) and resolve issues to completion in a timely manner.
• Applying technical knowledge and understanding to secure an end to end finalization of client requests.
• Working across organizational boundaries to obtain outstanding information and clarify instructions received to improve client experience.
• Evaluate problems regarding service issues and enquiries to determine their importance and urgency.
• Performing investigations where necessary to facilitate problem resolution timeously.
• Responsible for ensuring that service excellence to Clients /Intermediaries remains within best business practice and standards.
• Responsible for managing reputational risk and ensuring compliance with regulatory requirements, procedures and service standards.
• Promotion of PPS technology offering.
• Remain updated and informed on legislative and industry changes such as PPR’s and Insurance Law.
• Responding to all enquiries in a professional and timely manner.
• Liaising with operations support to provide best client experience.
• Technical understanding of all PPS offerings and the ability to apply that understanding to daily outputs.
• Benchmark our standards and performance against industry.
• Work with manager to support learning objectives of respective departments; to identify and support training interventions and fill learning gaps. 

Relationship Building & Communication:

• Collaborate effectively across business units to achieve business results.
• Take up and resolve administrative and service issues that hinder good service delivery.
• Build and maintain relationships with internal and external clients and stakeholders.

Reporting & Investigating:

• Analysis and resolution of all exception reporting.
• Daily and monthly reporting.
• Drawing statistics, tracking cases issued and assist with incident corrections.
• Causal and trend analysis
• Conduct forums to give feedback on trends.
• Identify efficiencies, recommend changes and enhancements, drive implementation and monitor success thereof.

Closing Date    
2023/05/16

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Job Advert Summary    

• An exciting opportunity for an analytical and attention-to-detail Clinical Reporting Specialist exists in the Reporting and Specialised Projects group. The successful candidate will compile/analyse and review Clinical and Board Reports, Operational and all other Clinical analysis for PPSHA and all clients

Minimum Requirements    

• Grade 12
• Clinical qualification for example nursing
• Data analytics qualification will be an advantage.
• Industry/legislation and regulations essential
• ISO Principles
• Essential: Medical Scheme administration/managed Healthcare experience 3+ years
• Essential: Reporting experience
• Reporting programmes: QlikView, Yellow fin, SQL will be an advantage.
• Essential: Advance Excel skills including calculations, pivot tables/V/X lookups etc.
• Essential: Advanced Microsoft Word

Duties and Responsibilities    

• Extract data and compiling/reviewing of Clinical/Board reports as per the SLA.
• Extract data and create standard operational data reports as per SLA.
• Extract data and create ad hoc operational data reports as per client specifications.
• Analyse data and report possible risks to the clients as well as provide recommendations.
• Proactively identify and manage potential problems/escalations within clinical data with appropriate resolution plans.
• Provide data/reports/analysis as required by PPSHA and/or Client.
• Consult to business areas around fundamental components required to manage operational risk and deliver initiatives in accordance with business requirements to ensure delivery of quality care.
• Implement best practice protocols to ensure quality patient care that is cost effective and accessible.
• Keep abreast of new developments within the Healthcare industry.
• Identify and implement new projects related to clinical improvements.
• Reviewing and creating of Work instructions applicable to Reporting and processes.
• When required, attend healthcare/data analytics workshops to keep the company abreast of changes in the industry with regards to reporting and trends.
• Provide proposals to the client and participate in negotiations when required with service providers in order to assist the Schemes with the cost-effective management.
• Provide input and support to the Clinical Committees, MHC meeting and other committees as and when required.
• Compile documentation and assist with the Council for Medical Schemes enquiries where clinical data is required.
• Data validation, testing and quality assurance.

Closing Date    
2023/05/19

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Job Advert Summary    

• The purpose of this role to Process the monthly Credit Control, Current Account & Cash Controls Management. To understands and satisfy the customer requirements and to create a culture of service.

Minimum Requirements    
Qualification

• Matric
• Degree in Accounting/Finance or a Diploma
• Post-graduate qualification in Accounting/Commerce or equivalent advantageous

Experience

• 2 to 4 years financial services experience
• Operational experience (2+ years)
• Technical operational accounts (2+ years)
• Credit control experience (3+ years)
• Experience of Bank Statements and cash book management (3+ years)

Knowledge

• Money scheduler structures particularly Collection and Payment
• Understanding of the Agreement Account structures
• Extremely deadline driven aligned with SLA’s.
• Analyses as agreed within SLA’s
• Corrective action to be addressed within 30 days following the reports
• Proactive mitigation of exceptions.
• Identifying of trends and root cause analysis
• Up to date knowledge of Accounting Standards and Statements

Duties and Responsibilities    

• Credit Control Daily and Monthly process
• Cash Controls
• Current Account Analysis
• Log defects on systems
• Interaction with internal departments
• Identifying of trends and root cause analysis
• Resolution of Service Request within SLA’s
• Produce month-end reports within Corporate Finance SLA’s
• Knowledge of Payment & Collections methods supported by RSA banking institutions

Closing Date    
2023/05/12

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Job Advert Summary    
Purpose of the Job:

• The key purpose of this role is to provide professional financial services to a client or a member. The successful candidate will be responsible for sourcing, retaining, and growing a membership and client base for eligible professionals by implementing PPS financial solutions in line with the client’s needs.

Minimum Requirements    
Formal Qualifications:

• Matric (Grade 12)
• Relevant commercial/legal/industry specific NQF L6 tertiary qualification is the minimum preferable
• NQF L7 and higher is highly advantageous
• RE 5 completed
• Successful completion of supervisory process
• FAIS fit and proper
• Postgraduate Diploma in Financial Planning advantageous
• CFP advantageous

Experience and Knowledge:

• 2 years’ experience in the Financial Services industry in a Sales role within the risk and investment spaces
• Knowledge and understanding of the dynamics of the professional client market
• Experience and track record in high-performance sales environments
• Knowledge of best practice in Financial Planning and Financial Advisory Services
• Knowledge and understanding of financial planning through meaningful client engagements

Computer Literacy:

• Proficient in MS Office
• Experience using a CRM system preferable
• Experience using financial planning software

Interpersonal and Intrapersonal Skills:

• Strong sales, interpersonal and business-orientated person with the acumen to build client relationships
• A passion for the financial planning environment
• Relationship management and networking skills
• Able to plan and manage time effectively
• Analytical and numerical skills with the ability to analyse and interpret statistical information
• Impeccable work ethic
• Able to work independently
• Strong communication
• High attention to detail
• Team-orientated
• Self-motivated and highly driven
• Strong presentation skills
• Resilience and tenacity
• Emotional Intelligence

Duties and Responsibilities    

• Providing suitable advice to best fit the needs and requirements of professionals
• Preparing and presenting proposals to existing and potential clients using state-of-the-art financial planning tools
• Meeting clients to understand their financial objectives
• Explaining complex information relating to Financial Advisory in a clear and effortless way
• Managing, maintaining and building new and existing client relationships
• Growing a client book within the first 24 months and consistently thereafter
• Adhering to compliance, operational procedures and practice management standards
• Staying abreast of product information, performance and industry changes
• Building a professional network and sustainable business within the professional market

Closing Date    
2023/05/09

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Job Advert Summary    
Purpose of the Job:

• The key purpose of this role is to provide professional financial services to a client or a member. The successful candidate will be responsible for sourcing, retaining, and growing a membership and client base for eligible professionals by implementing PPS financial solutions in line with the client’s needs.

Minimum Requirements    
Formal Qualifications:

• Matric (Grade 12)
• Relevant commercial/legal/industry specific NQF L6 tertiary qualification is the minimum preferable
• NQF L7 and higher is highly advantageous)
• RE 5 completed
• Successful completion of supervisory process
• FAIS fit and proper
• Postgraduate Diploma in Financial Planning advantageous
• CFP advantageous

Experience and Knowledge:

• 2 years’ experience in the Financial Services industry in a Sales role within the risk and investment spaces
• Knowledge and understanding of the dynamics of the professional client market
• Experience and track record in high-performance sales environments
• Knowledge of best practice in Financial Planning and Financial Advisory Services
• Knowledge and understanding of financial planning through meaningful client engagements

Computer Literacy:

• Proficient in MS Office
• Experience using a CRM system preferable
• Experience using financial planning software

Interpersonal and Intrapersonal Skills:

• Strong sales, interpersonal and business-orientated person with the acumen to build client relationships
• A passion for the financial planning environment
• Relationship management and networking skills
• Able to plan and manage time effectively
• Analytical and numerical skills with the ability to analyse and interpret statistical information
• Impeccable work ethic
• Able to work independently
• Strong communication
• High attention to detail
• Team-orientated
• Self-motivated and highly driven
• Strong presentation skills
• Resilience and tenacity
• Emotional Intelligence

Duties and Responsibilities    
Key responsibilities:

• Providing suitable advice to best fit the needs and requirements of professionals
• Preparing and presenting proposals to existing and potential clients using state-of-the-art financial planning tools
• Meeting clients to understand their financial objectives
• Explaining complex information relating to Financial Advisory in a clear and effortless way
• Managing, maintaining and building new and existing client relationships
• Growing a client book within the first 24 months and consistently thereafter
• Adhering to compliance, operational procedures and practice management standards
• Staying abreast of product information, performance and industry changes
• Building a professional network and sustainable business within the professional market

Closing Date    
2023/06/11

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Job Advert Summary    
Purpose of the Job:

• The key purpose of this role is to provide professional financial services to a client or a member. The successful candidate will be responsible for sourcing, retaining, and growing a membership and client base for eligible professionals by implementing PPS financial solutions in line with the client’s needs.

Minimum Requirements    
Formal Qualifications:

• Matric (Grade 12)
• Relevant commercial/legal/related industry specific NQF L6 tertiary qualification is the minimum preferable
• NQF L7 and higher is highly advantageous
• RE 5 completed
• FAIS fit and proper
• Successful completion of supervisory process
• Postgraduate Diploma in Financial Planning advantageous
• CFP advantageous

Experience and Knowledge:

• 2 years’ experience in the Financial Services industry in a Sales role within the risk and investment spaces
• Knowledge and understanding of the dynamics of the professional client market
• Experience and track record in high-performance sales environments
• Knowledge of best practice in Financial Planning and Financial Advisory Services
• Knowledge and understanding of financial planning through meaningful client engagements

Computer Literacy:

• Proficient in MS Office
• Experience using a CRM system preferable
• Experience using financial planning software

Interpersonal and Intrapersonal Skills:

• Strong sales, interpersonal and business-orientated person with the acumen to build client relationships
• A passion for the financial planning environment
• Relationship management and networking skills
• Able to plan and manage time effectively
• Analytical and numerical skills with the ability to analyse and interpret statistical information
• Impeccable work ethic
• Able to work independently
• Strong communication
• High attention to detail
• Team-orientated
• Self-motivated and highly driven
• Strong presentation skills
• Resilience and tenacity
• Emotional Intelligence
• Duties and Responsibilities    

Key Responsibilities

• Providing suitable advice to best fit the needs and requirements of professionals
• Preparing and presenting proposals to existing and potential clients using state-of-the-art financial planning tools
• Meeting clients to understand their financial objectives
• Explaining complex information relating to Financial Advisory in a clear and effortless way
• Managing, maintaining and building new and existing client relationships
• Growing a client book within the first 24 months and consistently thereafter
• Adhering to compliance, operational procedures and practice management standards
• Staying abreast of product information, performance and industry changes
• Building a professional network and sustainable business within the professional market

Closing Date    
2023/08/27

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Job Advert Summary    
Purpose of the Job:

• The key purpose of this role is to provide professional financial services to a client or a member. The successful candidate will be responsible for sourcing, retaining, and growing a membership and client base for eligible professionals by implementing PPS financial solutions in line with the client’s needs.

Minimum Requirements    
Formal Qualifications:

• Matric (Grade12)
• Relevant commercial/legal/industry specific NQF6 tertiary qualification is the preferred minimum
• NQF 7 and above qualifiction is highly  advantageous
• RE 5 completed
• Successful completion of supervisory process
• FAIS fit and proper and accredited
• Postgraduate Diploma in Financial Planning advantageous
• CFP advantageous

Experience and Knowledge:

• 2 years’ experience in the Financial Services industry in a Sales role within the risk and investment spaces
• Knowledge and understanding of the dynamics of the professional client market
• Experience and track record in high-performance sales environments
• Knowledge of best practice in Financial Planning and Financial Advisory Services
• Knowledge and understanding of financial planning through meaningful client engagements

Computer Literacy:

• Proficient in MS Office
• Experience using a CRM system preferable
• Experience using financial planning software

Interpersonal and Intrapersonal Skills:

• Strong sales, interpersonal and business-orientated person with the acumen to build client relationships
• A passion for the financial planning environment
• Relationship management and networking skills
• Able to plan and manage time effectively
• Analytical and numerical skills with the ability to analyse and interpret statistical information
• Impeccable work ethic
• Able to work independently
• Strong communication
• High attention to detail
• Team-orientated
• Self-motivated and highly driven
• Strong presentation skills
• Resilience and tenacity
• Emotional Intelligence

Duties and Responsibilities    
Main duties and responsibilities:

• Providing suitable advice to best fit the needs and requirements of professionals
• Preparing and presenting proposals to existing and potential clients using state-of-the-art financial planning tools
• Meeting clients to understand their financial objectives
• Explaining complex information relating to Financial Advisory in a clear and effortless way
• Managing, maintaining and building new and existing client relationships
• Growing a client book within the first 24 months and consistently thereafter
• Adhering to compliance, operational procedures and practice management standards
• Staying abreast of product information, performance and industry changes
• Building a professional network and sustainable business within the professional market

Closing Date    
2023/08/29

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Job Advert Summary    

• The performance analyst will be responsible for the performance calculations, the contribution and attribution analysis of all funds, portfolios, classes, benchmarks and composites. They will work closely with various internal departments and external clients, including the investment and marketing team’s. The role will provide performance and attribution  analysis and resolve all ad hoc issues related to any queries that may arise as well as be involved in projects with varying levels of complexity. Will be expected to implement improvements to the reporting structure and bespoke reports, work closely with colleagues, developers and other relevant parties; opportunity to grow into role & assume wider responsibilities.

Minimum Requirements    

• Minimum 4 years prior work experience at an asset manager is essential having worked in a similar role previously
• Sound knowldege of performance and attribution methodologies
• In-depth knowledge of portfolio and instruments level data and their appropriate classification
• Spreadsheet, presentation and reporting experience essential
• A quantitative degree and investment focus will be an advantage, CIPM/CFA or currently studing towards the designation will be an advantage
• BCom or Business Science or other relevant degree with a major in statistics, economics or portfolio management
• In depth knowledge of Microsoft Office incl. Excel & Powerpoint
• Working knowledge of Inet & Morningstar preferred, and a basic understanding of SQL(SSRS) will be an advantage

Duties and Responsibilities    

• Take overall responsibility of correctness and timeous distribution of internal and external reporting.
• Drive improvement of retail and institutional reporting structures as internal and external requirements develop.
• Responsible for researching and resolving any database discrepancies
• Check reports generated by other analysts, interpret and analyse the results.
• Manually recalculate performance numbers when needed to ensure accuracy
• Manage and take ownership of data to enrich reporting data warehouse and ensure optimum efficiency.
• Work closely with investment analysts to ensure decision-making is based on accurate and reliable data
• Maintenance of integrity of investment database(s) including accurate classification of information & identification and correction of errors; liaise with developers & managers to ensure information is captured correctly
• Ensure investment team are provided with relevant timely reports of underlying portfolios; engage with investment team & developers to ensure reports remain accurate & relevant
• Ensure marketing team are provided with relevant data to run reports monthly & quarterly & build presentations and present results to investment team and other internal stakeholders
• Interpret and analyse Attribution and Contribution analysis results and investigate detractors and contributors to performance
• Continuously improve the processes, systems and outputs to meet the needs of internal and external clients

Closing Date    
2023/05/12

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• The successful candidate must have excellent Scheme knowledge and will act as an Ambassador for PPSHA to ensure effective customer satisfaction.
• Applications are invited for the above-mentioned position, to be filled as soon as possible.

Minimum Requirements    
 Qualifications & Experience

• Grade 12
• 3-year Tertiary Qualification in any related field.
• 2 years or more experience in a Medical Call Centre environment.
• Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation.
• Effective business communication & writing skills with exceptional telephone etiquette (Fluency in Afrikaans is advantageous).
• Must be a strong team player and be able to work under pressure.
• Computer literacy and exposure to Medical Administration system will be an added advantage.

Duties and Responsibilities    

• Effective and accurate recording and resolution of all enquiries.
• Maintain and ensure adherence to Service Levels Agreements.
• Facilitating corrections and providing feedback on resolution.
• Management of all priority and stale claim requests on behalf of members.
• Effective monitoring of Member’s accounts to ensure correct payments in accordance with Nappi, Reason and Agreed Tariff Codes.

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Job Advert Summary    
Purpose of the Job:

• The successful incumbent will be responsible for proactively and constructively assisting business to minimise legal risk through the providing of legal advice and assistance to the business and identifying and interpreting applicable legislation.

Minimum Requirements    
Education:

• LLB degree
• Admitted as an attorney of the High Court
• Preferably completed practical legal training at an accredited Law School
• Preferably completed a postgraduate diploma or degree with a commercial application
• Sound academic record

Experience:

• Minimum of 5 years overall post-articles financial services experience, preferably at a large corporate or a bank, alternatively in legal practice dealing with insurance and/or financial services matters
• Minimum of 2 years specialised experience in a Long-term Insurance role
• Extensive experience working with financial services legislation for example Insurance Act, LTIA, STIA, FAIS, FICA, CISCA etc.

Knowledge and Skills:

• Financial services regulatory environment
• General legislative knowledge

Competencies:

• Ability to independently solve complex legal problems in a systematic and logical manner
• Good verbal and written communication skills, including report writing skills
• Ability to independently draft formal legal opinions on issues which are of a complex nature
• Ability to independently draft legal documents, for example contracts, policy documentation etc. which are of a complex nature
• Ability to conduct legal research
• Good facilitation and conflict handling skills
• Ability to collate information and to draft legal reports, for example Exco & Risk Committee reports
• Ability to partner with customers and/or colleagues (up to senior management level) to deliberate and discuss complex and/or sensitive issues with the aim of finding an appropriate solution
• Preference will be given to Employment Equity candidates

Duties and Responsibilities    
Main duties and responsibilities:

• Identify applicable legislation, provide comments, perform impact analysis and give advice and guidance to business
• Provide legal opinions
• Draft legal contracts, policy documents etc. and review standard business communications
• Provide legal support to all areas of the business
• Participate in projects and provide legal advice & assistance to the project team
• Litigation management
• Management of Intellectual Property Portfolio
• Complaints management, including complaints received from different Ombudsman Schemes
• Liaising with key stakeholders in the business, the FSCA, PA, ASISA and other regulatory bodies when required.

Closing Date    
2023/05/12

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Job Advert Summary    
Purpose of the Job:

• As part of the Actuarial Services Capital team, support the Senior Manager: Actuarial Services Capital & Balance Sheet Management to delegate its duties with regard to capital management, investment management, adequacy of re-insurance programs, solvency reporting and statutory reporting.  This position will interact with other teams within the Actuarial Services department, as well as with other departments within the PPS Group.
• The role focuses on the Capital & Balance Sheet Management activities of PPS Insurance Company and PPS Insurance Namibia (i.e., the life insurance companies in the Group) but requires a knowledge of Life Insurance valuations.

Minimum Requirements    
Formal Qualifications:

• Matric (Grade 12)
• Completed University Degree majoring in Actuarial Science, honours is preferable
• Making good progress with actuarial exams, with preferably most of the A1 and A2 subjects completed

Experience and Knowledge:      

• Prophet knowledge and use critical
• Knowledge of Life Insurance valuations
• Preferably experience in Actuarial Capital management-related work, including ORSA, SAM and Economic Capital
• Attention to detail critical
• Knowledge of actuarial principles and retail insurance products
• Knowledge and background of the financial services industry
• Key interest in developing a career in valuations, balance sheet management and experience investigation
• Strong administration skills
• Must have a minimum of 3 years’ experience (4 is preferable)

Computer Literacy:    

• Prophet modelling and coding
• Knowledge of MS Office
• Computer literate, strong Excel skills required, SQL skills would be of benefit

Strategic Orientation:

• High standard of integrity, service excellence and a passion for the industry
• Ability to think strategically, execute quality proposals under multiple and competing deadlines, and work extra hours as needed (evenings and weekends)
• You must be a driven and ambitious experienced self-starter with excellent business acumen

Communication:

• Articulate and communicates in a logical way and structures information to meet the needs and understanding of intended audiences
• Expresses opinions, information, and key points of view clearly and assertively
• Confident in conceptualising, building, and presenting plans
• Anticipates and responds appropriately to the needs, reactions, and feedback of an audience
• Exceptional networker

Interpersonal and Intrapersonal Skills:

• Excellent verbal and written communication skills
• Teamwork - must be able to work well as a member of a team
• Can work under pressure
• Has a pleasant manner, even under pressure
• Good understanding of the organisation’s goals and objectives
• Good interpersonal, written, and oral communication skills
• Ability to present ideas in user-friendly language
• Self-motivated and directed, with keen attention to detail
• Able to prioritise and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

Duties and Responsibilities    

• Development of actuarial models for existing and future business, and the implementation of these on the Prophet and other relevant system
• Conduct regular actuarial investigations, including asset liability matching investigations
• Regular development of solvency calculation models to ensure they are in line regulatory and business requirements
• Provide support with compilation of and regular reporting related to the ORSA
• Assist with completion of annual returns
• Provide actuarial support to various other areas, and the broader business
• Alignment of PPS Actuarial functions with published ASSA guidance notes, and other regulatory requirements

Closing Date    
2023/05/12

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Job Advert Summary    

An exciting opportunity for one enthusiastic and results driven detail Service Manager exists. The successful candidate needs to ensure effective management of resources to achieve Service Levels, standards, and targets to ensure delivery of consistent superior customer experience.

• Apply and maintain the Scheme’s underwriting policies.
• Ensure Service Levels requirements, quality and targets are understood and met,
• Prepare and conducting Performance discussion with individuals.

Minimum Requirements    

• A minimum of Grade 12 Qualification
• 3 Years’ experience in the Medical Scheme industry (New Business and Underwriting)
• Sound knowledge and understanding of underwriting legislation (Council of Medical Schemes), the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation
• Knowledge of ICD 10 codes, medical conditions and terminology would be advantageous
• Excellent problem solving and decision-making skill
• Effective telephone, business communication, writing and administration skills
• Must be a strong team player and be able to work under pressure
• Computer literacy and exposure to Medical Administration system.

Duties and Responsibilities    

• Improve the departmental internal processes and train the team on operational processes.
• Managing and monitoring of floor and adherence to schedules.
• Responsible for product and process development/improvement based on customer and audit feedback.
• Submit reports on the department’s performance, customer feedback and providing solutions thereof to HOD.
• Resolve business units’ queries, escalations, and audit findings.
• Conduct the department’s training need analysis.
• Plan and implement the department’s operational changes and update processes, work instructions and other shared links.
• Report internal audits finding to Management.
• Plan and implement operational changes to respond to important external influences.

Closing Date    
2023/05/11

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Job Advert Summary    

• This role reports to the Team Manager Claims. Responsible for assessment and management of long-term Sickness, Permanent Incapacity and Disability claims. The role will transfer specialist claims knowledge, in-depth process knowledge and client centric principles. The incumbent will deal with technical and complex claims queries and/or complaints providing an excellent service offering. A close relationship with Research & Development to support interdepartmental and wider organizational goals.

Minimum Requirements    
Education: 

• Degree in Occupational Therapy or Physiotherapy 

Experience:

• 5+ years’ experience in the insurance industry.
• 4+ years’ experience in claims assessment including Income protection, Lump Sum.
• Disability and dread disease.
• Case Management experience is an advantage.

Knowledge and Skills:

• Fluent in English both written and verbal.
• Must have excellent telephone etiquette.
• Good computer knowledge - MS Outlook, Excel and Word are necessary.
• Good report writing and presentation skills.
• Must have a mature, disciplined and driven personality.
• Ability to work independently as well as being a good team-player with excellent interpersonal skills .
• Attention to detail.
• Deadline/target driven, with ability to work under pressure.
• Logical and analytical.
• Effective time management skills.

Competencies:

• Communication skills (written and verbal).
• Business writing skills.
• Planning and organizing.
• Attention to detail.
• Client centricity.
• Building and maintaining relationships.
• Resilience.

Duties and Responsibilities    
Process optimization and efficiencies:

• Assessment and management of long-term Sickness, Permanent Incapacity and Disability claims.
• Check the technical aspects of the claim – Inclusive of potential non-disclosure, and exclusions.
• Review all medical information on file, analyze and synopsize information at hand.
• Determine and record additional required information.
• Decide on referral to an independent specialist.
• Receive Independent Specialist reports and analyze and synopsize the report in context of the claim and PPS Provider Policy.
• Present the claims at Medical Officers Committee for assessment. 
• Prepare detailed referral letters to independent specialists and detailed decision letters to members.
• Manage long-term claims by facilitating potential rehabilitation and return to work programs with appointed specialists.
• Correspondence to clients with respect to claims outcomes and requirements for future claims in order to manage claims.
• Conduct member visits or member meetings when required.
• Keeping accurate records of all claims assessed in accordance with departmental procedures.
• Deal with first line queries by members and brokers telephonically and via e-mail.
• Deal with Arbitration and Ombudsman cases and collaborate with other stakeholder during the Complaints process.
• Participation in projects to improve departmental service-owning your role in the project and completing tasks as required by providing input.

Risk and Compliance:

• Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards.
• Proficient in the assessment and management of claims.
• Must understand claims environment and general claims protocols and processes.
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.

People and Culture:

• Checking and Authorization of claims in terms of published delegation of authority.
• Collaboration with relevant stakeholders: Research & Development, Legal, Operational Accounts, Non-disclosure and Internal Control.
• Contribute and assist to review processes and protocols where required to assist in PPS’ delivery of quality claims decisions.
• Forge strong working relationships with stakeholders.

Knowledge Champion  :

• Empower team members with transfer of knowledge, be the Operations Team SME.
• Ensure that own knowledge is kept abreast with industry & regulatory information and changes through various internal and external information sources.
• Provide technical information and support.

Closing Date    
2023/05/11

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Job Advert Summary    

• The role will be responsible for the design, testing, implementation and support of cyber security solutions in the organisation
• Providing cyber security support   and ensuring that security best practices are executed. Have a comprehensive understanding and technical know-how  cyber security concepts, technologies, frameworks, incident response and triage activities.

Minimum Requirements    
Education:

• Grade 12 (Matric)
• BCom / BTech / BSC
• Bachelor’s degree or equivalent in information systems or Computer engineering/science
• Microsoft MCSE certification
• CISSP
• Cloud Certifications Beneficial
• Security Certifications Beneficial

Experience:

• Minimum 10 years’ Working experience in IT area.
• At least 3 – 5 years of Cybersecurity, IT Risk or Governance experience In large IT environments.
• Has good experience with large scale distributed systems and Cloud architecture.
• Minimum, two years’ experience identifying threats and developing appropriate protection measure
• ITIL Service Management Experience
• Experience in IT Infrastructure Platforms
• Extensive technical know-how of security network devices (switches, antivirus, firewalls, cryptography, SIEM) and any other security networking hardware or software tools
• Proficient in all aspects of using a computer, ie MS Office package etc.

Knowledge and Skills (maximum of 10):

• Knowledge of IT Security and Risk Management frameworks, policies, standards and technologies – ISO27001/2
• Malware Management Knowledge.
• Vulnerability and Patch Management
• OS/Application VM Knowledge
• Web monitoring solutions
• Data leakage on end points
• Virtual server protection
• Database monitoring
• Desktop Firewall and IPS solutions
• EDR Solutions

Competencies (maximum of 8):

• Analysis
• Change Management
• Client Focus
• Creative and Innovative Thinking
• Effective Communication
• Quality Orientation
• Results orientation
• Teamwork

Duties and Responsibilities    

• Have a comprehensive understanding of cyber security defense-in-depth concepts
• Understand defense-in-depth point technologies
• Understand cyber security incident and alert response processes
• Have a strong infrastructure, network, database and application understanding to support cyber security decision making and lead security investigations.
• Configure, implement, and maintain all security platforms and any other related technology, such as anti-virus, routers, Anti-SPAM, switches, intrusion detection or intrusion prevention, firewalls, cryptography systems, SIEM, and MDM
• Plan and appraise ongoing assessment cyber security technologies including antivirus, application controls, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention and other network component policies
• Guarantee network security best practices are executed through auditing: router, change control, switch, firewall configurations, and monitoring
• Responsible for periodic vulnerability testing, and lead remediation projects
• Articulate systems and methodologies as well as reply to security-related events and support in remediation efforts
• Coordinate and oversee log analysis for company managed services offerings to ensure customer policy and security requirements are met
• Maintain network security devices to enable pro-active defence of networks within a managed service SOC environment, providing protective monitoring to multiple commercial customers
• Work with customers to form and fix appropriate policy and signature rules. This comprises tuning and development of the creation of custom intrusion detection and SIEM signatures and rules, including the efficient on-boarding and understanding of varying customer log sources into SIEM environments
• Work in collaboration with appropriate stakeholders to ensure customers have devices that are fully operational and secure
• Work under strict change control processes to ensure only authorized changes are made to device working with other teams in the organisation as a technical resource in all technical matters, such as educating and replying to clients on issues ranging from features, functionality to integration, specifications, and installation.

Closing Date    
2023/05/12

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Job Advert Summary    

• The Manager: Group Finance is responsible for to oversee the General Ledger entries and reporting of Investment financial information for PPS Group.
• Provide financial reports and interpreting financial information in order to providing management and PPS Board with accurate information and value added commentary for month end and year end reporting

Reviewing and Ensuring of

• Journals to ensure PPS records are updated with Asset managers records
• Accurate allocation of transactions within mandate and rules
• Compliance with mandates and compliance letters
• General Ledger records are accurate and are a true reflection of the investment accounting
• Investment Income is accounted for and are accurate in the General ledger
• Monthly reconciliations of Investment reports to General Ledger
• Capital Gains Tax schedules and completeness and accuracy of reports
• Monthly members choice workings and rebalance of investment portfolios
• Rework of Profit and loss quarterly for Financial Year end reporting
• Monthly Investment Fees are recorded and Management Fees for consolidation is prepared
• Unit Trust consolidation entries
• Monthly Dividend tax calculations
• Provide management and PPS Board with accurate information and value added commentary for month end and year end reporting

Minimum Requirements    
Education:

• CA(SA)

Experience

• 5 years working experience
• Experience in the financial industry

Knowledge and Skills:

• Knowledge of the insurance industry an advantage
• Knowledge of Investments essential
• Good accounting knowledge and proven track record
• Proficient user of Finance Software

Competencies:

• Attention to detail
• Self-starter
• Persuasive and influential
• Critical thinking
• Decision making
• Responsible, accountable & takes extreme ownership
• High emotional intelligence
• Resilient

Duties and Responsibilities    
Budgeting

• Assist in preparation and capture of investment budget
• Preparing budget presentations for Exco and Board budget meetings with value added commentary on all variances
• Investigate and explain monthly variances to budget on all key numbers
• Assist and prepare financial information for the annual financial statements
• Bank Confirmation Letters for Financial Year End reporting

Year-End reporting  and Quarterly

• Attending to Internal and External Audit queries
• Assist with the submission of the annual tax return (CGT base cost adjustment) Statutory reporting  Realised profit summary and CGT adjusted profit workings
• Attending to Audit queries
• Solvency Asset requirements (SAM)
• Investment Asset Allocation Reporting - Reserve Bank Returns
• SA Reserve Bank Return (C68 –SARB, B16 and Asset allocation)
• Namibia reporting (NAMFISA and Regulation 15) Business related issues
• Respond to queries from business timeously
• Ensuring the smooth transition of the Investment Admin Automation System
• Assisting with Ad Hoc requests

Closing Date    
2023/05/12

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Job Advert Summary    

• Reporting to the Senior Manager: IT Testing, the role will be responsible to Support the team with specific projects, carrying out all elements of software testing as part of the full SDLC (Software Development Life Cycle) to deliver high quality solutions.

Minimum Requirements    
Education:

• Matric – essential
• 3 Year IT degree or diploma – advantageous
• ISTQB Foundation Certificate – essential

Experience:

• Minimum 2 - 3 years’ experience in a financial industry
• Minimum 2 - 3 years’ experience in broad testing methodologies
• Minimum 2 - 3 years’ experience in testing specification creation experience

Knowledge and Skills:

• Working knowledge of a Test management tool, e.g. Selenium, Gitlab.
• Business analysis principles
• Testing methodology principles
• Testing effort estimation and risk identification skills
• Is adept in the use of the latest MS Office package, particularly Excel, Word and Power-point
• Strong presentation skills
• Knowledge of SQL

Duties and Responsibilities    
Test Strategy & Process:

• Review of supporting documentation for accuracy
• Identification of system functions for testing
• Identification and extraction of test requirements
• Risk analysis and identification
• Specification of test data requirements
• Test case design
• Integration test case design
• Confirmation of test environment readiness
• Sequencing and scheduling of test cases
• Execution of test cases
• Logging of defects
• Updating of test cases
• Mentoring of less experienced testers

Competencies (maximum of 8):

• Problem solving
• Analysis
• Effective communication
• Influence/persuasion
• Client Focus
• Entrepreneurial & Commercial Thinking
• Openness to change
• Interpersonal effectiveness
• Enabling team success
• Knowledge transfer to client and team
• Testing Matrices
• Defect Management
• Liaison with development & business analysts and other stakeholders.

Closing Date    
2023/05/12

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Job Advert Summary    
Purpose of the Job:           

• Reporting to the Manager: IT DevOps, the role will be responsible to handle code deployments, configuration management and implementing departmental and industry best-practice security standards across the PPS environment.
• Responsible to monitor the application environment via monitoring dashboards, provide capacity trends and highlight performance bottlenecks.

Minimum Requirements    
Education:

• Bachelor’s degree/Diploma in Information Technology/Systems or Computer Science, engineering, software engineering or Equivalent years of work experience.
• ITIL Foundation
• Microsoft and Linux Certification or proven years of experience

Experience:

• 7+ years’ solid previous experience in software deployments, development and operations, or related IT, computer, or operations.
• 5+ years IT operation with strong understanding of deployment processes and standard best practices.
• Experience with Microsoft and Linux infrastructure, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban.
• Solid previous experience with software development, infrastructure development, or development and operations.
• SAFe, Agile workflow methodologies,
• Deployment Platform tools - Docker, GitLab, Bitwise
• Analyze, solve, and correct issues in real-time
• Take ownership, leading and coordinate operational tasks, customer escalations, process improvements.
• Perform scheduled maintenance and support release deployment activities after hours
• Provide on-call rotation support for critical production systems
• Refine and automate regular processes, track issues, and document changes.
• Assist developers with query tuning and schema refinement
• Monitor system's health and performance
• Ensure the system is running smoothly
• Escalate issues within a reasonable time for quicker resolution

Knowledge and Skills:

• Solid acquaintance with Windows and Linux servers, and security delegation.
• Documentation skills for processes and procedures (creating SOPs’, KBs, runbooks, topology etc.)
• Microsoft Azure and GCP experience
• Understanding of, and experience with, server-client computing
• Application support and administration
• Database knowledge and administration advantageous
• Up to date on the latest industry trends, able to articulate trends and potential clearly and confidently.
• Monitoring tools (Dynatrace, Zabbix etc.)

Competencies:

• Analysis
• Teamwork
• Results orientation
• Planning and organizing
• Attention to detail
• Effective communication
• Ethics and integrity
• Client focus
• Relationship building

Duties and Responsibilities    
Main duties and responsibilities:

• Deployment Platform tools - Docker, GitLab, Bitwise
• Analyze, solve, and correct issues in real-time
• Take ownership, leading and coordinate operational tasks, customer escalations, process improvements.
• Perform scheduled maintenance and support release deployment activities after hours
• Provide on-call rotation support for critical production systems
• Refine and automate regular processes, track issues, and document changes.
• Assist developers with query tuning and schema refinement
• Monitor system's health and performance

Closing Date    
2023/05/12