Current Opportunities at MTN

JOB DESCRIPTION

The Auditor: Financial and Operational Audit role will be accountable to achieve the following objectives:

• Assist the auditor level 3/manager in the execution of process and programme audit plans, in order to ensure that processes and systems comply with company policies and procedures as well as statutory and regulatory policies covering processes and controls for Finance, Supply Chain, Contract Management, New Product Development and Commercial.
• Serve as an active member of the audit team directly executing medium/high priority/risk internal audits: through conducting interviews, data and system analysis and testing, preparing database updates, providing status reports and preparing final audit reports on assignments carried out, in line with internal audit standards and methodologies.
• Provide analysis on internal audit data, identifying weaknesses in internal controls, risks areas and trends, and reporting these to management, with recommendations on possible mitigations and enhancements.
• Assist in compiling final process and programme internal audit reports for management review.
• Measure/evaluate compliance to statutory and regulatory requirements and the company's policies and procedures.
• Ensure capital projects or investments comply with internal control processes and report on any identified non-compliant processes.

RESPONSIBILITIES

Key Deliverables

• Reporting on Audit Outcomes.
• Oversight and management of medium to high level audits.

Role Dependencies

• Active support from the Manager: Financial and Operations Audit.
• Understanding of the respective OpCo technology and business contexts and the risks associated with these.
• Intra-functional collaborations with Risk and Compliance.
• MTN policies and procedures.
• Skilled and experienced Suppliers/Specialists to support and safeguard functions..

QUALIFICATIONS

Education:

• Minimum 3-year Bachelor of Commerce Degree in Accounting/Audit/Finance
• Professional qualification in Information Systems Auditing (CIA, CPA, CMA or CISA) is advantageous 
• English and French (as an advantage)

Experience:

• Minimum of 3 years’ experience in an area of specialisation 
• Experience working in a small to medium organization 

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Skills:

• Strong analytical skills 
• Project Management
• Customer Focused

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JOB DESCRIPTION

Mission/ Core purpose of the Job

• To develop and ensure that Sales strategies and frameworks contributing to the effective management of the business unit are in place, in order to drive business effectiveness with a strong focus on enhancing customer experience, setting and meeting Sales targets, and enabling effective distribution. Form the link between the customer and Internal people and processes. To drive the execution of sales strategies aligned to the greater MTN SA strategy, in order to drive revenue generation within the business and achieve sales targets for Supersonic.

Context 

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ICT industry
• Total customer experience for the Supersonic brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

RESPONSIBILITIES

Strategy Development and Implementation

• Responsible to design, build, enable, manage, and control the business capabilities for the sales and distribution of all product propositions, aligned with all Channels to market.
• Provide direction, structure, business plans and support and ensure these are in line with the overall business strategy, divisional goals, and market needs and requirements
• Responsible for the execution of the sales strategy and accountable for the delivery of the Sales targets as per the Business plan
• Provide input into reviewing organizational activities and assist in recommending corrective actions if necessary.
• Contribute towards long-term forecasts and predictions (2-5 years), analysing trends and highlight areas of the business that may be developed further.

Sales Management

• Manage and maintain a team of account managers, business development managers, Sales agents and partners
• Manage and grow the Sales Call Centre capabilities, including fulfillment
• Oversee the ecommerce capabilities and end to end customer online journey for Supersonic
• Own and deliver key relationships with trade partners, negotiating, closing and managing all sales opportunities and deals as appropriate.
• Ensure completion of sales and distribution cycle to minimize duplication and ensure customer journey is optimal
• Liaise with Marketing and operations to ensure effective product/ support resource availability
• Liaise with Marketing and Learning and Development to ensure internal and external sales teams are trained and skilled to engage with customers and provision of effective sales.
• Establish and grow all Sales channels through strategic partnerships and staff mentorship
• Drive operational excellence and performance improvement, including development and implementation of appropriate sales and distribution tools, and liaise with support areas for the implementation.
• Develop and implement innovative promotional plans to ensure sales objectives are achieved, 
• Forecast product and hardware needs for Sales and Distribution and liaise with relevant areas to ensure availability, meeting industry turnaround times
• Track and optimise sales performance across all channels in terms of cost and revenue contribution, monitoring results and revising strategy while taking corrective action.
• Manage costs to ensure compliance with budget forecasts and KPI’s.
• Alert stakeholders to potential opportunities and risks 

Relationship Management

• Manage, monitor and control customer-related system efficiencies, and the measurement thereof.
• Establish sound relationships with all stakeholders (internal and external) and ensure effective delivery for retention and excellent customer experience.
• Oversee the establishment of SLA’s with suppliers and internal stakeholders, including Sales and Distribution channel partners and internal support areas, and manage the output. Report on delivery and sustainability.
• Maintain a thorough knowledge of commercial terms of agreements with partners and management thereof.
• Align service delivery to changing needs and ensure effective customer management within Sales and Distribution.
•  work with Marketing and Product to coordinate marketing and customer awareness drives.
• Adopt a proactive approach to prevent problems from arising in the future.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• Identify trends and patterns pertaining to customer requests and needs and filter the relevant information through to the department to continually improve all aspects of service delivery.

Collaboration / Coordination 

• Establish and maintain sound relationships with and liaise / communicate appropriately with Finance, Supply Chain and all the business functions in order to effectively manage the full Sales function  
• Ensure collaboration with other sub-divisions and departments to enhance key elements of the consumer sales journey
• Work collaboratively across the function to define implementation plans and deliver customer specific offers across various channels with a focus on channel efficiency and profitability, and customer retention and loyalty.
• Ensure team collaborates with Quality Assurance and Internal Audit teams to perform periodic quality and process audits.

Governance 

• Set up / participate in adhoc and operational meetings 
• Participate and provide direction into any matters affecting the full sales and marketing function 
• Report at process and functional level

Escalations

• Manage and resolve all sales escalations 
• Work with your colleagues on any cross functional escalations, at all times ensuring the customer is informed and escalation is resolved timeously. 

Business Unit Operational

• Control full sales reporting function to senior managers
• Set up and manage project status meetings
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage budgets
• Sign off / make decisions regarding operational changes
• Represent supersonic at relevant internal and external sales opportunity meetings

Consumer Business Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the MD
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance
• Create and monitor plan for continuous improvement

 Reporting

• Report on a monthly and quarterly basis to management relating to all sales channels and progress made within the sales division in order to achieve targets
• Report on results for the area, including the compilation of periodical activity, budget compliance and feedback reports.
• Report to the business and key stakeholders.

QUALIFICATIONS

 Education:

• Minimum of 4-year tertiary qualification in related field
• Masters advantageous 

Experience:

• 5 to 8 years’ experience in a global / multinational business environment
• Proven work experience as a Senior sales manager with a track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in planning and implementing sales strategies.
• Experience leading and directing sales teams across multiple sales channels
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Demonstrated commitment to getting the job done
• Proven ability to lead and coach a team towards success
• Experience in continuous improvement through the implementation of best practices
• Experience in leading change / transformation at an operational level advantageous

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JOB DESCRIPTION

Key Deliverables:

• To perform the support and maintenance function on various charging systems and applications.
• To support the charging systems to achieve the company set Key Performance Indicators (KPI – 99.999% Availability).
• Identify, resolve and monitor revenue leakage within the charging environment
• Assist systems planning to implement changes in all new & existing SO systems.
• Continuously make improvements on system health checks through automation and monitoring dashboards.
• Maintenance, implementation & Acceptance testing of all upgrades and new systems & Applications in the SO.
• Work with, and direct Vendors in supporting and implementing changes in the systems.
• Provide second line support to vas 1st line in the service management centre (SMC) on SO Systems. 
• Document all changes in system configuration.
• Create system documentation that is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals (i.e production support, process and procedures, scripts)
• Treat all systems as mission-critical
• Ensure the maintenance of all SLA’s
• Travel to site for support duties, testing, new installations, and upgrades.
• Assist with the technical lead of all projects assigned by manager
• Ensure all area day-to-day tasks are being completed to the required level
• Communicate all faults & planned work through the correct channels
• Keep manager informed of progress of any projects on going and problems that may arise
• Administer the roll out of all software packages
• Find ways to utilize the existing network more efficiently.
• Must be able to cross bridges between various Operating Systems, Technologies & Applications
• Assist with the operational establishment and development of new MTN networks in the international arena.

Project Delivery

• Develop and drive the execution of agreed projects
• Provide input on test cases to SIT to ensure successful project deployment
• Drive the implementation, tracking, monitoring, and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

     Revenue Assurance and Auditing

• Monitor revenue through existing reports, working with Revenue Assurance to identify and resolve revenue leakage.
• Create new reports, enhance existing reports to promptly identify any revenue leakage.
• Collect PWC evidence as needed for PWC auditing
• Audit remediation effectiveness measured according to BRM and PwC reports

Role complexity

• The support engineer will work closely with the Service operations team and take directives from the Relevant SO line managers. 
• Influences other departments or areas within SO Operations & planning from an Engineering viewpoint
• The support Engineer must mentor other SO staff i.e graduates, to escalate the level of technical ability in the SO department
• Support Engineers lead crit sits with different departments on issues impacting charging systems
• Support engineers are brilliant in system analysis, system integration and fault finding
• Support Engineers are on par or have better understanding than their respective vendor
• Be competent in compiling & presenting management level reports at the highest & most professional level

QUALIFICATIONS

Education:

• 3-year Degree or Bachelor’s degree/Diploma in engineering, telecommunications, IT or a related field in Information Technology

Experience:

• At least 5 years’ experience in a 2G/3G GSM/Telecoms environment & Computer Systems. High level Experience in Solaris,Linux/Unix, Oracle & IP networking.
• High level experience working on Ericsson charging systems i.e SDP, OCC
• High level experience on provisioning and orchestration systems i.e IBF
• High level experience voucher management and support systems
• High level experience on Ericsson Multi Mediation i.e EMM
• High Level Experience working on other VAS type platforms, Services & Applications (e.g., charging systems, ERS360, Postillion, provisioning systems, WIG, WAP, LBS, Voicemail, IVR, IM, SMS, EMM & MMS). Experience on Portal Environment & Content Management Systems. Scripting Skills.
• Experience working in a medium to large organization 

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JOB DESCRIPTION
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Risk Identification

• Recommend initiatives to the function to implement the proper levers to track and identify business/ operational risks in the function
• Identify and monitor commercial risks. Analyse commercial contracts and identify potential risks for the business – escalate to GM for the business unit and SM Finance Business Partner
• Participate in the sales deal/financial model review process to ensure that all risks are being considered in the process – provide risk assessment to support decision
• Raise red flags to GM for the business unit and SM Finance Business Partner, identifying potential risks that could arise – propose action plans to mitigate risks
• Proactively identify tax risks, applying a framework defined by BRM and Tax. Escalate to SM Finance Business Partner
• Assist GM for the business unit to develop and define operational risk business requirements and recommend operational risk business processes

Risk Governance / Management

• Ensure that BRM policies, procedures and guidelines are being followed by the business
• Develop, challenge and deliver management information to stakeholders for oversight, monitoring and management of the business unit function risk profile
• Support recommendations analysis to the function to reduce business risk.
• Review the effectiveness of risk management within the business unit, considering local conditions, as well as competitor activity
• Liaise with BRM and Tax to implement policies and procedures to mitigate tax risks
• Assess and evaluate the business unit’s internal control environment
• Assist GM of the area in the daily execution of their daily governance, risk management and compliance management activities
• Assist GM of the area to implement and deploy an operational risk strategy, which may include services such as: operational risk governance/ framework development, risk and control self assessments, and key risk indicator processes
• Make recommendations to develop and improve internal risk systems and models in the business unit
• Take responsibility for enforcing key governance issues
• Ensure all relevant open audit issues are resolved within deadlines

Risk Governance Reporting

• Develop a risk management reporting process
• Ensure a proper register of tax risks
• Develop, maintain and analyse a risk KPIs and risk register dashboard. Provide commentary to the business

Financial Modelling

• Drive best practice, continuous improvement at financial modelling techniques and methodology
• Provide recommendations and creative solutions to improve quality of modelling realized at MTN SA
• Keep updated in terms of financial modelling trends
• Collate and receive all financial modelling requests by business unit – respond to all ad-hoc requests
• Prepare simple models or populate pre-defined models, where these exist
• Develop standardised financial modelling templates for different use cases to support insightful business decision making
• Understand cost and revenue drivers for all existing and new products to enable relevant input gathering for business cases

Customer Satisfaction (internal)

• Support SM Finance Business Partner in providing to the business unit leadership and support to ensure alignment with organisational strategic objectives (Financial advisory role)
• Ensure all finance-related issues are resolved for the business unit by defining an issue resolution process and managing escalated issues
• Respond to all queries raised by internal customer
• Follow-up on queries for relevancy, prioritisation and route of resolution
• Communicate to the business unit on progress of query resolution
• Ensure the business unit needs and requirements are satisfied through appropriate systems / processes / procedures

Project Management

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Perform Business Analysis in line with the MTN SA Business Analysis methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Support Business and Pricing Team on financial analysis

Capital Budgeting/ Discounted CashFlow Techniques (DCF)

• Build capital budgeting models for all investments with an objective to establish if IRR , NPV’s & Profitability returns are viable
• Monthly report which tracks actual returns compared to original business case model – post evaluation review
• Analyse Price sensitivity & elasticity and impact on IRR and profitability
• Review all Capex documentation and recommend approval to SM Finance Business Partner. Keep up to date on the approval of Capex by the steerco, participate in the tender process as part of the CFST (procurement process for the Capex) and monitor the Capex spend in line with the approved budget.

Monitoring financial perfromance

• Monitoring financial performance closely in order to maximise efficiency and minimise waste, helping the business in the long run.

Commercial Efficiencies

• Understand product profitability with objective to establish which products are profitable and which dilute margin. The objective is to Identify which product input costs don’t have a linear relationship with revenue and therefore dilute margins

Operational Planning

• Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing

others.

QUALIFICATIONS
Education:

• CA(SA) / CGMA (CIMA) and/or B Com (Accounting, Financial Management) or relevant post-graduate qualification in a financial environment

Experience:

• At least 3 years of experience in a financial environment / operational finance environment
• At least 2-3 years of leadership experience in similar positions, in fast-moving industries
• At least 2-3 years of commercial management experience in a technical environment
• Solid background in risk management and governance
• 2-3 years financial modelling experience

Training:

• Financial systems training
• Computer training (MS Office and Excel, PowerPoint, Outlook)
• Legislation
• Software training
• Modelling or statistical software
• BRM policies, procedures and guidelines

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JOB DESCRIPTION
Mission/ Core purpose of the Job

• The Senior Manager, Data Governance and Data Management plays a critical role in driving the data strategy of our organization by overseeing the implementation of data management practices and governance framework. This role ensures that our organization can access, use, and protect its data assets in a manner that meets regulatory standards, internal policies, and strategic business objectives. This position is at the heart of our data-driven approach, ensuring the integrity, accessibility, and privacy of data, thereby driving operational efficiencies, making informed decisions, and creating value for stakeholders.
• By providing leadership in the establishment and enforcement of data standards, policies, and procedures, the Senior Manager, Data Governance and Data Management ensures data is accurate, consistent, and secure. Through their strategic guidance and technical acumen, they ensure that the organization can effectively leverage data as a strategic asset, providing a competitive edge in the marketplace and promoting the organization's growth and success.

RESPONSIBILITIES

• Data Governance: Define, implement, and manage the data governance framework that complies with necessary laws and regulations. Enforce data governance policies across the organization.
• Data Management: Oversee the development, implementation, and continual refinement of data management strategies and systems.
• Strategic Leadership: Develop strategies and roadmaps for data management, governance, and data privacy by collaborating with IT, business stakeholders, and data team.
• Data Quality Management: Drive the design and deployment of data quality metrics and scorecards to monitor and report the status of data quality within the organization.
• Training and Compliance: Spearhead training and awareness programs to enhance data literacy across the organization. Ensure consistent application of data management practices across all teams and departments.
• Cross-functional Collaboration: Collaborate with IT, business intelligence, data science teams to optimize data systems and processes.
• Stakeholder Engagement: Engage with various stakeholders to ensure data policies and procedures are effectively communicated and adhered to.

QUALIFICATIONS
Education:

• A Bachelor's degree in Computer Science, Data Science, Information Systems or related field is required. An advanced degree such as a Master's in Business Administration (MBA) or a related field is preferred.

Certification:

• Certification in data management such as Certified Data Management Professional (CDMP) or equivalent is highly desired. Certifications in project management (PMP) or business process improvement (Lean, Six Sigma) can be advantageous.

Experience:

• At least 10 years of experience in data management and governance, with 5 years in a leadership role.
• Proven experience in implementing data governance frameworks in a complex business environment.
• Experience in data strategy development, business intelligence, and data science.
• Track record of effectively engaging with multiple stakeholders, including IT, business, legal, and compliance teams.
• Extensive experience in developing and implementing data strategies and roadmaps in a large, complex organization.
• Proven record of successfully leading large-scale data transformation projects.
• Experience in managing data related risks and implementing mitigation measures.
• Experience with modern data platforms, data warehousing, data lakes, and big data technologies.
• Proven track record of fostering a culture of data quality and governance within an organization.
• Experience in overseeing the design and implementation of data models and database structures.
• Demonstrated experience in managing large, cross-functional teams or projects, and influencing senior-level management and key stakeholders.
• Prior experience with budgeting, project management, and resource allocation.
• Experience with data privacy regulations such as GDPR, CCPA, and others.
• Familiarity with a variety of data governance and data management tools and software.
• Experience with machine learning and AI, and their implications for data governance and data management.
• Practical experience in working with data architecture, data quality, metadata management, data privacy, and data profiling.
• Proven ability to work with a variety of business functions to align data governance and data management activities with business objectives.
• Demonstrated success in change management related to business processes and technologies.
• Experience in developing training and awareness programs to enhance data literacy within an organization.
• Proven experience in project management methodologies such as Agile or Lean Six Sigma.
• Experience in setting up a data governance council or similar oversight body.

Competencies:

• Deep understanding of data governance practices, business and technology issues related to management of enterprise information assets.
• Strong leadership and team management abilities.
• Excellent communication and presentation skills.
• Strong business acumen and the ability to relate data governance activities to business objectives.
• Proven ability to navigate complex and ambiguous environments.
• High degree of comfort with change and a demonstrated track record of driving change.
• Demonstrable experience in strategic decision-making and successful influence on all levels of leadership.

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JOB DESCRIPTION

Mission/ Core purpose of the Job: 

• The Business Analyst defines project requirements in line with EPIC customer experience, needs, designing and recommending innovative Agile solutions that deliver value to stakeholders, creating operational effectiveness and excellence in the business.

RESPONSIBILITIES

Key Performance Areas: 

The role of a Business Analyst includes:

• Assisting with the business case through defining the benefits of the solution
• Eliciting & Analysing requirements & Documenting them through user stories and customer journeys
• Requirements management and communication, including arranging sessions, workshops, ideation sessions and user groups
• Writing the user acceptance test cases and assisting with user acceptance testing
• Compiling the traceability matrix and ensuring the requirements are written in a way that supports replicability and re-useability
• Writing the User Story to ensure the data requirements are correctly captured and will generate visibility on performance and accurate data

Gain an understanding of the problem you are trying to solve (Strategy Analysis/Understanding/Observe)

• Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand Business Case motivating factors, business objectives and desired future state, using agile methodology
• Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals
• Analyse & Simplify requirements / objectives with key stakeholders
• Plan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business requirements.
• Review As-is business processes and procedures, analyse business needs/gaps and related data, determine possible solutions, and define requirements
• Facilitate early-stage workshops (e.g. white board sessions, ideation and design thinking sessions as well as JAD) with stakeholders to understand their needs, analyse and elicit requirements. Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc.
• Prepare materials and facilitates workshops/consultations – structure insights, summarise insights into a visual presentation about the user needs, identifying pain points and areas of improvement
• Assisting to identify where on the backlog, requirements are similar and can be grouped together to save time and innovate

Eliciting & Analyse requirements & Document (Design) 

• Conduct BABOK or Design thinking workshops, following agreed frameworks (Brainstorming & Ideation) 
• Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised. 
• Structure ideas & and generate requirements documents defining solutions 
• Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
• Assess requirements changes, obtain recommendation to approve, modify or deny a proposed change to requirements
• Document and model requirements in the form of text, matrices and diagrams (including As-Is and To-Be Business Processes). 
• Document detailed business requirements, reporting requirements functional specification and training requirements e.g. Use Narratives. 
• Facilitate Design Thinking workshops to design solution that meet all business requirements.
• Collaborate with technology team to assess vendors regarding business requirements.
• Engage with technical teams to propose and specify solutions
• Provide input into the development of function- specific business plans associated with opportunities identified.

Problem solving & change requests

• Negotiate and resolve requirements conflicts, issues, and change requirements of low/medium risk and on a day-to-day basis to ensure the alignment of solutions, scope, and business needs
• Document and manage change requirements of low/medium risk and supporting specifications
• Investigate problems and propose solutions by interacting with users, developers, and other stakeholders
• Provide input into training material that support implementation
• Closely monitors and answer queries from development, testing, and design teams
• When needed configure complex business processes and tasks within a system for improvement

Validate & assist with User acceptance testing

• Assist testing efforts and monitor quality control function. 
• Document UAT scenarios
• Measure solution performance, assist in testing efforts when needed
• Communicate with Business stakeholders on Severity defects when required
• BA is required to be part of the UAT Team

Agile way of work

• Assist with the implementation of an Agile way of work in the project management environment
• Integrate the needs of related projects as well as the needs of several different stakeholders to produce an overall solution.
• Analysing the customer needs across the Delivery community in order to define a common way of work for Supersonic. 
• Creating the requirements in the form of user stories with appropriate acceptance criteria.

Customer Satisfaction

• Build and maintain solid relationships with Business unit stakeholders
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future

Process Mapping

• Define and document process information which form part of the basis of business process design 

Conduct Business Process Optimisation/Reengineering

• Contribute to developing and maintaining an integrated view of the enterprise by mapping the core functional business processes (from L3 to L5) aligned to the business process architecture 
• Elicit and understand the AS-IS business processes through JAD sessions, structured walkthroughs and observations
• Perform root cause analysis for identified process issues  
• Align business processes with system functionality through system analysis 
• Critically evaluate information gathered from multiple sources, and distinguish requirements from the underlying true needs 
• Define and document process information which form part of the basis of business process design 
• Generate options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Define, document and update processes and procedures for continuous improvement
• Identify, document and analyse business rules that govern the implementation of TO-BE business processes 
• Assist in implementing improved/ recommended processes through process training 
• Review implemented business processes to measure improvements 
• Align to ISO 9001 Quality Standard

General

• Adherence to the Programme Management Office governance always

QUALIFICATIONS

Education:

• Minimum 3-year degree/diploma in relevant discipline
• Diploma in Business Analysis is required
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Facilitation certification is essential
• Six Sigma certification will be an advantage
• Fluent in English 

Global Experience Standards:

• Minimum 3 years' business analysis in solution development lifecycle projects/programmes 
• 2 years Facilitation experience ios essential 
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years experience working in an Agile environment is essential
• Written and verbal communication, including technical writing skills
• Understanding of systems engineering concepts
• Business case development experience will be an advantage
• Experience in Modelling techniques and methods is required

Working/project experience advantage:

• Previous experience working on complex projects will be a strong advantage
• A strong understanding of good Customer Experience principles is an advantage 
• Experience in a telecommunications environment is advantageous but not essential

Experience in the following will be considered a definite advantage;

• Principles of quality standards ISO9000, 9002, Six Sigma, CMMi, COBIT, BPMN 2.0
• Principles of leading practice process and operational frameworks: e-TOM, 
• Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, NGOSS
• Process repository modelling tools e.g. ARIS, Casewise, Visio, Abacus etc.

Training:

Certification in - 

• Certification of Capability in Business Analysis (CCBA) or equivalent aligned to BABOK
• Working towards Certified Business Analysis Professional (CBAP) or equivalent aligned to BABOK, advantageous but not essential
• Agile Certification

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RESPONSIBILITIES

• The Senior Manager: External Communications will be accountable to achieve the following objectives:
• Implement and monitor effective external communications strategy that aims to shift the reputation of the Group
• Drive proactive communication including thought leadership, narrative development, and message development and testing 
• Drive implementation of online reputation management strategy though a well thought through and actionable plan
• Prepare the Group for issues and crises through development and management of crisis communication responses and escalation plans
• Active Issues scanning, analysis and tracking potential matters that impact the reputation and brand of MTN 
• Create tailor-made and integrated communication campaigns that inform and shift sentiment of MTN’s targeted stakeholders 
• Develop and implement an effective network of external communication channels with stakeholders
• Develop communication scenarios planning and communication playbooks
• Manage media relations, briefings and conferences, media influencer identification and engagement, and media partnership development 
• Ensure day to day media responses are handled in an appropriate and timely manner to avoid reputational fall out 
• Measure the effectiveness of the policies, strategies and campaigns and make recommendations on improvements 
• Provide communications advice and systems support to MTN Functions, platform businesses and markets 
• Seek and apply innovative ideas and creative ways to tell stories
• Build and manage effective media relations that helps to achieve profile-raising and strategic goals
• Partner with subject matter experts to develop innovation messaging/stories and plan potential media outreach

Key Deliverables

• Manage and protect of MTN’s group-wide reputation 
• Implement corporate communications and media plans and strategies
• Implement integrated communication campaigns
• Implement of online reputation management plans and strategies
• Department compliance to business plan and budgets

Role Dependencies

• Working across functions, businesses, and markets  
• Deep understanding of the MTN business strategy 
• Accuracy and detailed orientated 
• Timely recommendations for decision-making and rapid response 

QUALIFICATIONS
Education:

• Degree in Communications, or equivalent field. Postgraduate degree would be advantageous 
• Relevant certification / accreditation / membership with professional body as required for role 

Experience:

• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and  geographies. 
• Experience working in a medium to large organization would be advantageous.

Competencies:

• Motivated self-starter with strong leadership qualities
• Excellent communicator, strong writer with presentation and organisational skills 
• Business acumen to understand business risk and challenges, and recognise corporate opportunities 
• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

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JOB DESCRIPTION

Strategy Development

• Provide input into network quality and coverage strategies

Network Quality & Coverage 

• Responsible for regional co-ordination of customer satisfaction and Quality Assurance in the Network Quality & Coverage 
• Provide input on network quality and coverage improvement priorities across the network
• Monitor and implement corrective and preventative measures as required
• Investigate customer complaints for possible enhancements in network quality and coverage
• Ensure all network quality and coverage queries are addressed and responded to within agreed timeframes
• Assist in analysing the correlation of technology, sales and customer operations data to optimise network quality
• Assist in developing a framework for the installation, management and support of customer premises quality and coverage enhancing equipment
• Identify key improvement areas based on customer feedback
• Assist in designing processes to ensure quick customer complaint handling
• Take responsibility for regional network quality & coverage issues, including:
  • Respond to all incoming coverage and network quality queries within set KPI period
  • Investigate and resolve coverage and network quality (Voice and Data) problems through needs analysis and feasibility study ensuring viability for Installation of appropriate equipment/solution to be installed/offered to customer to improve Network quality or coverage (voice or Data)
  • Work with the P&O Division towards the resolution of coverage and network quality (Voice and Data) faults
  • Inform Network Coverage CS team/Customer via FLS - Remedy on the outcome of faults logged once type of resolution is established within set KPI period of the problem being reported
• Ensure continuous feedback is provided to the client during the period of investigation to ensure transparency and avoidance of churn
• Oversee regional CE installation process from when WA is issued
• Sign of Cell Extender installations once installation is completed
• Ensure a communication platform with Regional SP’s to sustain customer satisfaction & support with regards to Network Quality & Coverage.
• Perform follow up test drives to ensure faults have been resolved as expected
• Ensure regional complaint tracking and management on remedy system is updated and maintained (system administration)
• Ensure regional network quality & performance related documentation is comprehensive, sufficiently detailed, up to date, accurate and maintained effectively to ensure business continuity  

QUALIFICATIONS

Education:

• Minimum of 3 year degree/diploma  in I.S.Communications or Electronics.
• Fluent in English 

Experience:  

• Minimum 3 years’ experience in Telecommunications environment; with experience in supervising others.
• 3 years experience in GSM Data technology is advantageous.
• Experience working in a medium  organization 

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RESPONSIBILITIES

Key Deliverables

• Develop goals, strategies, and plans needed to achieve the MTN Group and Spoke Opco Information Security Requirements
• Build the capabilities to enable optimal Network and IT Security; directly responsible for significantly contributing to the overall technical architecture, stability, resiliency and general health related to security solutions in the Spoke Opcos.
• Provide governance and technical leadership and guidance to Hub Specialists and business partners in Opco for monitoring, provisioning, SLA’s, development and response activities related to Hub security Services.
• Validate that security architectural standards are being met in Spoke Opco and alignment to Group Information Security and assist with the enablement of Security Architecture within Technology to define standards for the Spoke Opcos.
• Drive the design, development and deployment efforts related to security architecture, scalability, availability and performance in the Spoke Opcos; provide guidance and review on business and technology solutions – design phase security solution architecture and post implementation. 
• Provide on-going subject matter expert level consultation to the Hub and Opco project and operational teams, application owners, and other technology and network teams on relevant security controls requirements. 
• Model threats and risks as well as the controls necessary to mitigate them, on both an organisational and technical level – thinking like a malicious hacker, understanding and anticipating the moves and tactics that a hacker might use to attack MTN Mobile network and systems. 
• Work closely with the Opco teams to identify and select the right security controls to protect MTN's network & IT infrastructure, cloud and IoT solutions; define functional and non-functional security requirements and criteria to conduct technology evaluation and selection. 
• Serve as a technical lead and mentor to the Hub and Spoke team members 
• Work with the application functions, network teams and IT infrastructure teams to identify and assist with the implementation of Security policy, process, people and technology improvements. This includes the use of automation and security specific testing; Analysing and providing remediation guidance for identified weaknesses or vulnerabilities; validating and verifying remediation implementation.
• Create and continuously review governing principles to guide information, technology, and solution decision making for the Spoke Opcos.
• Drive the implementation of security governance and ensure adherence to it. 
• Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
• Drive assessments of security risk and audits; work with Technology Risk and Audit teams in the Opcos to review compliance and audit requirements for Information Security and ensure they are addressed.
• Foster a security-conscious culture within the Spoke Opco Technology and Business teams.
• Forecast, plan, develop and review Hub budgets in line with MTN Group financial guidelines and requirements. 
• Publish baseline policies, manage and run governance for Information Security function for the allocated Hub and Spoke in line with Group Information Security.
• Enable training for staff on Information Security policies and procedures with Group guidance for Spoke Opco. 
• Reports to Hub Opco and Spoke Opco Information Security lead concerning residual risk, and other security exposures against the proposed security standards and policies including misuse of information assets and noncompliance.
• Ensure and manage Spoke Opco wide implementation of baseline security functions and subsequently the intermediary and Enhanced capabilities. 
• Measure and report on the effectiveness of Information Security management and control activities to the GM Technology Security and the requisite governance framework for the Spoke Opcos. 
• Report at operations and audit committees and manage the actionable outcomes related to security.

Tactical Planning

• Manage and develop the capability of the team to deliver security services needs of MTN Spoke Opcos. 
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational/ Opco consortia where common needs have been identified.
• Assess risks and the effects of specific requirements on other Opco business processes and system priorities to ensure security services are aligned with business strategic objectives. 
• Identify high risk/priority security areas for improvement 
• Work closely with Finance teams in MTN SA and Spoke Opcos to ensure budgets and cost recovery procedures are in place and working effectively 
• Build a strong relationship with Spoke Opco to ensure delivery
• Develop, monitor and deliver on SLAs with Spoke Opcos

Where there are challenges to perform tasks remotely, ensure the Spoke Opco executes actions that are in line with above mentioned activities

QUALIFICATIONS

Education: 

• Minimum of 4 years tertiary qualification in Information Technology
• MBA or Masters advantageous
• CISSP/CISM/CEH CRISC

Experience:

• Manager with track record of at least 5 years supervisory experience. 
• At least 8 years in technical security disciplines.
• At least 3 years in telecommunications industry
• Must have a wide breadth of knowledge and experience across security products, tools, and industry trends 
• Good working knowledge of current security risks, risk management and assessments
• Ability to interact with a broad cross-section of personnel to explain and enforce security measures
• Ability to maintain a high level of discretion and personal integrity in the exercise of duties, including the ability to professionally address confidential matters
• Expert knowledge of regulatory compliance requirements (PCI-DSS, ISO 27001, GDPR, etc.)
• Excellent written and verbal communication skills as well as business acumen and a commercial outlook
• Understanding of emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

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JOB DESCRIPTION

• Roaming Voice / VOLTE / DATA / CAMEL - Ensure that all administrative and testing requirements are met to introduce roaming with new roaming partners. Ensure that roaming service is maintained with existing roaming partners by ensuring that change requests are implemented, sufficient capacity exists, etc. Requests for live tests (via e-mail and phone). Roaming agreement setup, IREG Testing, Billing verification (TAP) and Rates   
• Assurance – Provide high level support to roaming department as well as other business units within MTN to ensure that all roaming faults are attended to timeously and within measured SLA’s.
• Research – stay up to date with Roaming enhancements in the industry to improve roaming customer experience. Be a subject matter expert on International Roaming issues by studying global trends and networking with other professionals in this field, and by providing documented recommendations to various MTN departments. Look at automation processes within the roaming area to improve on BAU efficiencies.
• Expansions - Participate in the introduction of GSM evolutions (e.g. CAMEL, DATA, LTE, 5G, VOLTE) with roaming partners subject to the required roaming agreements. Support SMS Welcome / SMS Bon Voyage requirements as mandate by Consumer Business unit. Support Roaming Testing Platforms and requirements. MTN SA IR21 updates and distribution via GSMA RAEX tool.
• Documentation - Ensure record keeping of administrative details on every roaming partner. Co-ordinate with MTN OPCOs on International Roaming issues. Admin – Updating of roaming database / records. SIM Card administration
• Workflow - Timeously and accurately log, update & clear events in the Roaming Workflow and the Remedy Database. Documentation of methodologies, plans, policies, and procedures for national and international roaming.       

Team Leadership / Project Tasks

• Supervise and or Team Lead Day to day BAU activities within assigned reference as per Roaming Workflow on Remedy 
• Effectively plan the short to medium rollout of Carrier Service Roaming agreements. 
• Attend meetings. 
• Engineer best practice with regards to MTN business.
• Perform Vendor Management – SLA governance, KPI deliverables, etc

QUALIFICATIONS

Education:

• Minimum of 3-year degree/diploma in Engineering 
• Fluent in English 

Experience:

• Minimum of 3 years’ experience in a technical role within a GSM telecommunications environment
• Roaming Assurance would be beneficial
• Proven sound Customer Relations Experience is preferred
• Experience working in a medium organization 

Required Skills:

• SS7/ Diameter/ GTP/ MAP/ CAMEL, SIP/VOIP signalling protocols 
• GSM switching configuration
• Fault Management
• Problem Solving & Analysis skills