Current Opportunities at Discovery Limited

Key Performance Area

Tasks

Strategic:

Build / maintain relationships with:

• Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group, VitalityUK
• Attend Audit Committee meetings to present audit observations and provide feedback on the audits.
• Attend Risk Committee meetings to gather issues that can impact an audit environment.
• Facilitate the maintenance of risk profiles (inherent & residual view of IT risks).
• Challenge risk management information received from the business and provide meaningful input to management on where IT risk management processes and controls can be improved.
• Responsible for the implementation of the Internal Audit plan with regards to assigned companies / areas.

Technical

• Knowledgeable in some of the following areas:
• IT General Controls
• Application Controls
• Technical Infrastructure
• Data Assurance
• Project and Programme Management.
• Cyber and Information Security
• Perform Peer Quality Review Assessments.
• Perform maturity assessments based on the COBIT framework.
• Keep abreast with current trends and improve the audit methodology and approach.
• Liaison with peers on IT risk management, policies and execution strategies.

Operational:

• Scheduling and planning of audits, assignment of staff and review resource requirements.
• Defining the purpose, scope and audit approach of each audit for assigned areas of audit coverage.
• Agree audit scope with client and provide final engagement letter to Senior Audit Manager for approval and distribution.
• Ensuring that all risks are addressed for the specific audit engagements.
• Provide feedback to Senior IT Audit Manager on the planning, execution and reporting of the audits.
• Review and sign-off of planning, working papers and reports, and where required raise review notes for the work performed by Senior IT Auditors / IT Auditors (pertaining to Engagement Letters, APMs, system descriptions, walkthroughs, process flow diagrams, RACM, test procedures, working papers, reports and action plans).
• Address review notes raised by the Senior IT Audit Manager.
• Monitoring of the quality of work performed by the audit team and taking corrective action (where applicable).
• Provide training and supervision to audit team in order to ensure that that the required audit objectives are met and that adequate practical coverage is achieved.
• Assist Senior IT Audit Manager in developing the Audit Universe, Annual Internal Audit Plan, and the Three Year Rolling Plan.
• Monitor progress of audits against plan.
• Track progress /changes in business risks and align audit plan.
• Request feedback from management.
• Escalate cases where feedback is not received.
• Ultimately responsible for quality of audit files (Pentana or other).
• Proactively take on additional tasks as requested by Senior IT Audit Manager.
• Provide meaningful input and monitor the effective and timely implementation of management actions to address any control weaknesses identified through risk profiling, risk events and control self- assessment.
• Conduct a Quality Assurance review of audit files and finalise once comfortable.
• External audit – develop and manage the relationship with external audit as it pertains to the reliance on IT Audit work, data requirements and co-ordination of resources to deliver specific assurance for external audit.

Follow-ups:

• Follow up on outstanding audit issues and management actions.
• Preparation, submission and presentation of follow-up progress reports at risk and/or audit committees.  

People Management and Development:

• Self-development: studying, attending courses and chapter meetings.
• Day to day management of the assigned audit staff members and / or consultants / contractors.
• Assist with staff development so as to increase competence and delivery of the department.
• Determine personal development plans and training needs, as well as implementing career path plans.
• Manage staff productivity by means of timesheets and cost recovery from auditees.
• Manage Senior IT Auditors and other direct reports.
• Review feedback from management on performance of auditors (Senior IT Auditors / IT Auditors).
• Completion of mini-appraisals.

Reporting:

• Drafting and review of engagement letters and final reports for Senior Management review.
• Review of draft observations and forwarding these to business for comment.

Reporting to:

• Audit Committees
• Business Risk Committees
• Company Exco’s
• Management (detailed audit reports)
• CAE (where applicable)
• Preparation and submission of Risk and Audit committee reports / packs.
• Attending Audit and Risk Committee meetings, as and when required.
• Assist in periodic reporting on the status and results of the annual audit plan and the sufficiency of department resources.
• Ad-hoc reporting.

General:

• Stay up-to-date with Internal Audit profession and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.

Qualification:

The following qualifications are a requirement:

• B Degree or equivalent (and relevant) qualification.
• Honours / Masters (with Computer Science / Computer Auditing / Information Systems / Auditing as majors)
• CISA
• CA / ACCA / CIMA / CFSA / CPA / CIA / CISA / CISM / CRISC / CGIT  / CCSA (one or more of the afore mentioned is preferable)

Experience:

• 5+ years audit experience and 2+ years audit management experience.
• Solid IT audit experience with a broad range of exposure to all aspects of business planning, systems analysis and application development.
• Experience in conducting financial, operational or IT audits.
• Reporting to Audit and/or Risk Committees.

Essential knowledge:

• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber security
• Corporate governance principles
• Computer literacy

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Key Purpose

• This position is based in a Discovery DFC Contact Centre, and reports to the Sales Team Leader. The successful individual will be required to conduct outbound Life (long term) telesales.

Areas of responsibility may include but not limited to

• Achieve sales target
• Achieve quality target
• Work on a dialer, overcome objections
• Co-ordination of own administration
• Identifying sales opportunities
• Assisting clients with queries and servicing requests on their policies with managing all queries through to resolution
• Retention of clients

Personal Attributes and Skills

• Target Driven
•  Team Player
•  Goal orientated
•  Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• RE1 qualification
• Knowledge of Life products
• Tertiary qualification (advantageous)
• At least 2 years long term sales experience, preferably in an outbound telesales environment

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Key Purpose

• Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution
• Testing and validating the functionality of the technical solution against the business requirements
• Interfacing between the business client and the development team with regards to the business and functional requirements
• Ensuring that the business requirements are delivered in the implemented solution
• Working with multiple business areas and multiple teams that require deep integration of solutions
• Building and maintaining strong relationships with clients and acting as a consultant on the application

Areas of responsibility may include but not limited to

• Act as a consultant to the client on the application Participate in client planning forums and advise on solutions
• Challenge the business in their thinking, especially to understand the intent of the business requirement
• Assist business to articulate the benefits they wish to realize with the solution
• Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
• Facilitating the development of a Business Case

Customer Requirements Specification (CRS):

• Follow a structured process to listen to, understand and document client requirements If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
• Following up with clients to clear up ambiguity and possible misunderstanding
• Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
• Ensuring alignment between the Business Case and the CRS
• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS

Product Requirements Specification (PRS):

• Design and validate the functional solution
• This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
• Identify a set of stakeholders that need to be involved in creating and validating the PRS
• Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
• Identify and Involve other teams and domains that must be integrated to for the solution to work Build & demonstrate GUI prototypes, to validate the designs
• Perform modelling & build data models that simulate the solution
• Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off Solution Proposal:
• Review the approved CRS and PRS with the development team
• If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
• Answer queries from the development team on business or functional aspects of the required solution
• Defend the client business requirements.

Project Documentation:

• Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
• Provide updates to project schedules
• Maintain and update the scheduling system
• Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
• Maintain project documentation
• Provide input to technical design, and liaise between the client and the technical team
• Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
• Manage and prevent scope creep
• If required, conduct a Post Implementation Review (PIR)

Release Notes & Training Material:

• Update and publish release notes related to the current system changes implemented and notify impacted parties
• Assist trainers with queries or release notes
• Present initiation papers to other teams at the Channel Forums
• Develop procedure manuals for the system (for use by development team)
• Maintain and update the CRS and PRS with any added content
• Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
• Keep status updated
• Check documents in and out of system
• During go-live, perform live monitoring of the new system
• If required, make configuration settings/updates, version number changes, workflow and configuration table changes

Query Report:

• Respond to incidents escalated by the Incidents team
• Log issues in the appropriate issues logging system
• Conduct preliminary analysis on issues
• Provide reporting to Development Manager or PM on project activities and status.

Service Level Agreements:

• Agree required support functions with business prior to go live, and document in SLA
• During go-live, provide end user support if required Be on standby for possible client issues during go-live
• Provide ad-hoc "walk through" support on site with clients
• During go-live, participate in the resolution of serious errors by implementing emergency changes
• Provide assistance when presentations are done to external clients (e.g. Brokers)

Technical Competencies:

• Project Management SQL queries Business
• Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience
Education

• Processes: ITIL (Incident, Change, Release, Problem Management), CMMI Technologies: SQL, UML, XML and OO
• Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation

Experience

• 5 years solid Business Analysis experience. SQL, UML, XML and OO experience

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Key Performance Area

Tasks

Strategic:

• Assist in attending to management queries.
• Build / maintain relationships with the Discovery companies and other Assurance Providers:
• Discovery Invest, Life, Group Life, Insure, Corporate, Health, Vitality RSA, Vitality Group, Vitality Health, Vitality Life, External Audit.

Technical

Knowledgeable in:

• IT General Controls
• Application Controls
• Technical Infrastructure
• Project and Programme Management
• Cyber and Information Security
• Data Assurance, Data Analytics, continuous auditing via Computer Assisted Auditing Techniques (CAATs): advantageous

Operational:

• Perform audits in line with Audit Methodology.
• Assist in defining scope and approach of audits.
• Prepare Letter of Engagement, Audit Planning Memorandum (APM), system descriptions, walkthroughs, process flow diagrams, risks and controls matrix (RACM), test procedures and address review notes where applicable.
• Prepare finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology.
• Ensure that working papers are appropriate and include: Objective, Risk, Controls, Tests, Results, Conclusion and supporting documents.
• Prepare the draft report which includes criteria, detailed findings, root cause, potential consequences, recommendations and management actions.
• Complete action plans on file.
• Provide feedback to Audit Manager regarding progress on activities.
• Advise Audit Manager immediately of any problems experienced on audit section.
• Assigned work is completed on time and within budget.
• Completion of time-sheets on a weekly basis.
• Request feedback from business management (client satisfaction survey).
• Escalate cases where feedback is not received.

Follow-ups:

• Follow up on outstanding audit issues and management actions.
• Preparation of follow-up progress reports.

Development:

• Self-development: studying, attending courses, external courses, e-Learnings.
• Present training to the IT audit team.
• Completion of mini-appraisals
• Schedule meetings with Audit Manager for the combined review of mini appraisals.

General:

• Stay up-to-date with Internal Audit profession Information Technology developments and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.

Qualification:

• As a guideline, the following qualifications are recommended:
• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing / Information Systems / Auditing as majors)
• CISA / CISM / CRISC / CGIT (one or more of the afore mentioned are advisable)

Experience:

• 2+ years audit experience.
• IT General Control Reviews.
• Application control reviews.
• Experience with regards to the following would be deemed as an advantage (and could be required for career progression):
• Internal controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber and information security
• Computer literacy

The following would be deemed as an advantage (and would be required for career progression):

• Studying towards or in possession of relevant Bachelors or Honours Degree
• Financial Services experience

Competencies: 

• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations
• Communication Skills: able to communicate clearly both verbally and in writing. 
• Relationships: building relationships with auditees, business and external auditors.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information. 

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Key Purpose

• Lead a highly specialized actuarial team providing product, market, and strategic insights to increase new business for Discovery Insure.  This involves the development and dissemination of effective sales strategies, compelling product positioning and tools for advisors & clients

Areas of responsibility may include but not limited to

• Provide customised support for specific sales opportunities and new business initiatives
• Package and drive the roll-out of new products and benefits through the annual launch cycle
• Develop and present roadshow, PPD and training material
• Provide technical product support to distribution and servicing channels.
• Develop compelling analytical content and product toolkits to demonstrate how the Discovery Insure value propositions deliver exceptional value to clients, advisors and other stakeholders
• Produce objective industry analysis and market insights which clearly position Discovery Insure as the authority on how the industry operates and the broader competitor landscape
• Utilise technical product knowledge, including understanding of competitors, to identify 
• business opportunities

Support R&D decision-making and strategy through distribution and client insights

Qualification and Experience (Advantageous)

• Matric
• Actuarial Qualification – Good progress with Actuarial exams
• At least 5 years business experience, with a proven record of innovation, delivery, and performance
• Collaborates mainly with the product development, MIS, pricing, distribution, and marketing
• Works with advisors and broader stakeholders such as partners and media

Knowledge

• Modelling skills preferred (Basic)
• Programming Skills: VBA & SQL (Intermediate)
• Microsoft Office (Excel, PowerPoint, and Word) (Advanced)

Personal Attributes and Skills

• Deciding and initiating action    
• Working with People
• Presenting and Communication Information
• Writing and Reporting
• Analysing
• Creating and Innovating
• Following Instructions and Procedures
• Entrepreneurial and Commercial Thinking

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Key Purpose

• The key purpose of this role is to assist with all communication requirements across varying channels from CRES to the Discovery community nationwide, to keep people well informed on all issues related to the building itself as well as all services available.

Principal Accountabilities

The successful applicant will be responsible for but not limited to the following job functions:

• Copywrite and distribute building related emails to Discovery employees, nationwide.
• Support national CRES Comms Gatekeepers and ensure adherence with the Mass Communication Policy and Style Sheet.
• Proofread and edit all forms of written communication sent from the department to business.
• Oversight of 1 Discovery Place and CRES email mailboxes and client liaison in terms of escalated queries.
• SAP Jam (employee intranet) content updates.
• Assist with awareness campaigns / activations, change management and reputation management comms requirements within CRES.
• Work closely with onsite Lifestyle retailers to ensure that their advertising or promotional requests align with Lifestyle Promotion Standards, across varying fixed and digital comms channels.
• Assist business with company-wide campaigns / activations that take place within Discovery buildings to ensure that these comply with campaign guidelines and standards.
• Back up for induction presentation, as and when needed.

Personal Attributes and Skills

• Eye for detail
• Excellent communication skills – both written and verbal
• Strong spatial awareness
• Ability to read and understand floorplans / site plans
• Customer focus
• Process driven
• Service driven
• Organised and methodical
• Team player
• Bias for action
• Creative
• Situational adaptability

Qualification and Experience

The following requirements are essential:

• Matric
• Communications qualification
• High level of computer and MS Office literacy, specifically Intermediate Excel, Word and PowerPoint

The following requirements are advantageous:

• Understanding of corporate organisations and business processes
• Property / facilities experience (preferable but not required)

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Job Purpose

• To effectively and proactively assist Discovery Invest in managing its responsibility to comply with all the regulatory requirements and minimise the compliance risks identified in business by implementing compliance risk management process that includes the identification, assessment, management, monitoring and reporting of compliance risks that are faced by the relevant stakeholder. In addition to the above, the role also requires engagement with the regulatory bodies from time to time.

Principal Accountabilities

• Implementation of the Group Compliance Framework as relevant to the applicable Business Unit and advising on processes and suitable control frameworks to implement strategic regulatory obligations
• Provision of strategic guidance and support to the Business Units on the implementation of new and changed regulatory obligations and with the aim of ensuring that business objectives (strategic and operational) are aligned to the regulatory framework and exposure profile of the business
• Managing the Regulatory Profile and engaging with the Executive Management team on any incidents and exposures relating to its regulatory obligations
• Development and oversight of reports as well as setting of reporting standards to provide accurate pertinent compliance reports
• Project management in support of compliance requirements, implementation of systems, procedures, policies and training requirements
• Compliance monitoring of the applicable business unit compliance functions and assurance across the business units
• Assist management with identification and evaluation of compliance exposures and regulatory breaches
• Engagements with Regulators and with other interest groups in the industry.

Education; Knowledge and Experience

• Relevant tertiary qualification (preferably in the legal or commerce field).
• The person must have a clear and in-depth understanding of the FAIS Act (especially Cat III) and the Long-Term Insurance Act as it relates to the underwritten investments policies).
• At least 3 years compliance-related experience. Experience in drafting Compliance Risk Management Plans and conducting Compliance monitoring