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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Previous Nissan Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
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Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
Skills and Personal Attributes
- Must have excellent verbal communication skill
- Customer and team orientation
- Proven track record of meeting regular monthly targets on budget and CE
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The responsibilities of a Technician include the following tasks:
- To carry out diagnostic work and support mechanics as instructed by the Foreman
- To provide advice and support to mechanics on technical matters
- To carry out fault diagnosis to aid and speed vehicle servicing
- To ensure diagnostic equipment is used for vehicle examinations
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time
- To ensure standards maintained with vehicle care and safety whilst performing functions
- To ensure vehicles are returned to the customer after service in a neat and clean condition
- Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
- To recommend purchase of capital equipment
- Admin functions:
- To complete forms and documentation included in the company's service routine
- To draft and prepare any reports required
- Ensure effective communication with staff, across departments, with customers and service providers
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
- IMPORTANT – Standby and the responsibility thereto is a compulsory function of this position and no relaxation on this will be accepted.
Qualifications and Experience
Minimum requirement:
- Minimum 5 years’ experience working as a Diesel Technician on commercial vehicles.
- Qualified Diesel Technician
- Valid driver’s licence
- Isuzu Truck Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Mechanical insight and expertise
- Problem solving and commercial vehicle fault finding skills.
- Mental alertness
- Have sound English communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.
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Specific Role Responsibilities
- Cleaning of vehicle interior and exterior to our high standards on showroom floor
- Vehicle quality control, including identification and reporting of expired license vehicles, srvice due and any other issue that does not conform to our quality standards also including vehicles received from other locations and or suppliers.
- Refueling vehicles, checking tyre pressure and oil/water/other fluids.
- Delivering vehicles to customers and internally to other branches in accordance with our procedures.
- Delivering to and fetching of documentation from banks, suppliers, Internal within the company and customers.
- Maintaining cleanliness of premises.
- Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers .
- Other duties on request of the Branch Manager.
Qualifications and Experience
Minimum Experience
- 2 years' and more of relevant experience
Minimum Qualification
Minimum Requirement
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- Computer literate (basic level will suffice)
- Must be fully bilingual and able to communicate with customers effectively in English.
- Able to read a map.
Skills and Personal Attributes
- Good interpersonal skills to support excellent face-to-face customer relations.
- Flexible and self-motivated.
- Honest, trustworthy and highly responsible.
- Neat and presentable.
- Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- A team player.
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
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Specific Role Responsibilities
- Develop and maintain relationships with key clients
- Understand client needs and provide tailored solutions
- Negotiate contracts and agreements to ensure mutual satisfaction
- Drive growth and profitability through strategic account management
- Identifying growth whitespaces
Qualifications and Experience
- NQF Level 4 Qualification (Matric) minimum qualification
- Proven experience in key account management
- Drivers License
- Certified C Sales / Certified C Management / Certified KAM
Skills and Personal Attributes
- Strong communication and negotiation skills
- Ability to work collaboratively in a fast-paced environment
- Results-driven with focus on exceeding targets
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Key Responsibilities:
Financial Reporting
- Ensuring that monthly reporting packs (Hyperion) are completed timeously and accurately by dealership accountants.
- Reviewing monthly actuals before reporting in Hyperion to ensure:
- Expenses are recognised in correct periods and disclosed correctly;
- Completeness, validity and accuracy of provisions and accruals;
- Review and load Hyperion packs prepared by the accountants – actuals, budgets & forecasts;
- Monthly review and sign off of gross profits (including back end income) and overheads across all departments.
- Assisting management in preparation of budgets and forecast based on set guidelines communicated by Retail GM and Head of Finance.
- Ensuring that property of the company is safeguarded at all times and only authorised use is permitted. Includes bi-annual fixed asset count, weekly vehicle stock counts and perpetual parts inventory counts.
Management and Oversight
- Responsible for growth and development of dealer finance personnel, with accountants being direct reports of the RFM.
- Conduct performance reviews (half-yearly) for all dealer accountants against required level of performance to ensure that we identify & address underperformance;
- To develop and implement simplified reports (management accounts & other reports) that assist dealership management in monitoring performance and making better business decisions;
- Review payroll reporting to ensure that monetary inputs are accurate, ensure correct designations and departments are being used;
- Supervise reporting of sustainability;
- Supervise reporting of risk management; Internal Control and Governance
- Ensuring that internal controls are functioning adequately and all staff members are adhering to and upholding set control measures.
- Monitoring the control environment and submitting quarterly reports on functioning and effectiveness of current controls.
- Recommending, designing and implementing control measure improvements that simplify business operation and are increasingly effective in mitigating risk, with a particular focus on detection and prevention of fraud and theft, including collusion.
- Performing dealer visits (6 visits every month) which will address:
- Reviewing monthly GL reconciliation files;
- Going into detailed review of debtor accounts to ensure that all rebate accounts are allocated and cleared timely;
- Going into detailed review of stock counts (vehicles and parts) to ensure that all exceptions are identified and addressed timely;
- Performing detailed expense reviews to ensure that expenses recorded in specific accounts are valid & accurate;
- Ensuring that all Company assets are managed properly (Weekly vehicle stock takes, Daily parts perpetuals, two wall-to-wall stock takes annually, two fixed asset counts annually, NATISs & key controls);
Qualifications and Experience
Working Capital Management
- Ensuring that company policy is adhered to in respect of any credit lines extended to customers and continually reviewing the appropriateness of lines of credit already opened.
- Review of debtors ageing on a regular basis and ensuring that customer accounts do not exceed set credit terms (limit and days).
- Review and monitoring of adherence to company policies with regards to inventory management, ageing provisions to be raised timeously, NRV provisions to be raised where there is a need to do so, regular review of count records and physical condition of stock.
- Weekly review of Importer rebates receivable, ensuring that there are no aged items (> 60 days)
- Ensure that ageing of outstanding warranty claims is current, claims are submitted timeously and seek appropriate explanations for any claims that have been rejected. Analysis and Benchmarking
- Review dealer financial and operating performance information against company and industry wide benchmarks (e.g. Sewells), this applies for vehicles, parts, workshop and finance.
- Following up on anomalies or discrepancies picked up while analysing dealer information and ensuring that the dealer rectifies or attends to the query urgently.
- Communicating with those charged with governance results of benchmarking exercises and highlighting any areas of concern or pockets of excellence that can be applied across the group.
Taxation
- Ensure that in recording of all financial transactions applicable taxation provisions are adhered to.
- Ensure that taxation related items are completed accurately in monthly reporting pack.
- Be reasonably up to date with new taxation legislation that has an implication to the group’s financial information or reporting.
- Ensure that VAT returns are completed accurately and are submitted timeously for consolidation and preparation of VAT return for the PTY.
Minimum Requirements:
- B Com Hons in Finance and/or Management accounting.
- 3 years’ experience or more in a senior finance role, preferably in a dealership retail environment.
- Knowledge of the South African Income Tax act and VAT act.
- Computer proficiency (Excel, Word, PowerPoint, accounting packages. DMS knowledge (Autoline Drive; Automate) an advantage.
- Review and analysis are a major component of this role and therefore being analytical and having attention for detail is crucial.
- A self-starter in identifying and resolving potential problems that may affect dealership accountants in doing their duties or producing accurate reports for management.
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Specific Role Responsibilities
INBOUND: Passenger
- Call comes in – Agent identifies call (Hyundai, Tata, Kia, etc.)
- Agent obtains VIN number from client
- Agent picks up clients details on system
- Agent asks client for colour, registration number and mileage of vehicle
- Agent obtains clients first name, surname and contact number
- Agent captures details onto system about what is wrong with the vehicle
- Agent enters clients address and informs client that he will call back shortly with a delay time and who will be coming out to tow the vehicle.
OUTBOUND: Passenger
- Agent determines the closest service provider and dealership to where the client is stuck or resides
- Agent calls service provider and obtains a delay from them, if it is within the 45 minutes to an hour delay and if it is within the radius, the service provider is then asked to assist the client
- Agent will provide all the necessary details to the service provider
- Agent calls the client back and provides the delay time and a reference number to the client
- Agent will follow up with the client to ascertain if they have been assisted
- Agent will close the case on the vehicle once the vehicle has been dropped off at the dealership
Commercial:
- Call comes in – Agent will answer “International Breakdowns how can I assist”
- Obtains relevant details from the person logging the breakdown
- Agent calls the International Dealership, and verify the clients required details
- Agent calls the driver and obtains the relevant details
- Agent will follow up with the service provider to ensure breakdown was complete
Qualifications and Experience
- Grade 12 / Matric
- Minimum 1 – 2 years Roadside Assistance experience
- Experience in an inbound/outbound call centre environment
- Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive
- Excellent communication (verbal and written) - Good command of the English language
- Motor Industry experience would be an advantage
- Energetic
- Fluent in English (other languages would be beneficial)
- Multi-tasking
- Excellent time management and attention to detail
- Computer literate – MS Word, Excel and Outlook knowledge/experience
Skills and Personal Attributes
- Confident and assertive
- Ability to work under pressure
- Team Player
- Accuracy
- Outgoing & vivacious personality & ability to work well under pressure
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
go to method of application »
Specific Role Responsibilities
- Implement and manage end-to-end processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.
- Manage operational risk and risk mitigation initiatives.
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
- Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
- Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
- Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
- Establish and sustain business and OEM/Importer relationships.
- Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
- Plan and manage financial activities in line with approved policies, processes and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Maximise rebates and ensure payments from OEM/Importer.
- Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
- Plan, manage and monitor processes to ensure customer service excellence.
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
- Manage CRM processes and procedures
Qualifications and Experience
- Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;
- Over 5 years experience in the motor sales industry;
- 3 years supervisory experience with a proven track record of managing a floor of 20-30 units
- A valid South African driver's license.
Method of Application
Use the link(s) below to apply on company website.
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