Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose    

• The Communications Specialist will be central to developing and implementing creative communication strategies and plans. These strategies will encapsulate clear and engaging messaging to our diverse client base and stakeholders, conforming with our corporate identity and regulatory requirements. 

Requirements    

• A degree in Communication, Marketing, Language Studies, Journalism or a related field. 
• At least 5 years of experience in marketing and communication in the financial services industry, specifically client communication. 
• Proven track record in creative communication strategy development and execution. 
• Proficient in using modern communication technology and tools. 
• Exceptional writing, editing, and presentation skills. 
• Knowledge and understanding of financial and investment principles will be an added advantage. 

Duties & Responsibilities    

• Create, develop, and implement strategic communication plans catering to diverse audiences.
• Creating ideal client experiences through pro-active and system-driven client communication in both English and Afrikaans. 
• Draft, edit, and curate captivating content across various platforms and media, ensuring it communicates with clients and stakeholders effectively and efficiently. 
• Collaborate with internal teams to ensure that communications are creative, innovative, and aligned with all departments. 
• Stay updated with the latest communication technology and trends to enhance our communication models and processes. 
• Adhere to corporate identity guidelines and regulatory requirements in all communications. 
• Monitor and evaluate the effectiveness of communication strategies, making improvements as needed. 

Competencies    

• Demonstrated ability to effectively communicate complex information in understandable language. 
• Strong attention to detail and organisational skills. 
• Ability to work collaboratively and build relationships across teams and functions. 
• Proven problem-solving and decision-making abilities. 
• Knowledge of the regulatory environment as it applies to communication in the financial services industry. 
• Able to work in a fast-paced, deadline-driven environment. 
• Language proficiency: English and Afrikaans. 

go to method of application »

Role Purpose    

• Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.

Requirements    
Experience:

• 3-5 years experience in a sales environment (essential)
• 2-3 years experience for the rendering of financial advice, as required by relevant regulatory body (essential)
• Long-term Insurance Category C experience
• Participatory interests in Collective Inesstment Schemes
• Class of Business (COB)
• 1-2 years managerial experience (desirable)

Formal qualifications:

• Grade 12 or equivalent qualification
• RE5 and RE1
• FSCA Recognised Qualification

Skills:

• Interpersonal skills
• Relationship building and networking skills
• Communication skills
• Computer skills
• Negotiation skills
• Planning and organising skills
• Analytical skills
• Knowledge of the financial services industry
• Knowledge of relevant legislation
• Relevant product and process knowledge (Class of Business knowledge)
• Knowledge of the sales process and cycle

Duties & Responsibilities    
Internal Processes

• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members in order to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

Client

• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies    
Competencies

• Adopting Practical Approaches: Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.
• Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
• Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others.
• Making Decisions: Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions.
• Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others.
• Resolving Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving conflict and arguments.
• Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision making.
• Seizing Opportunities: Identifies business opportunities; creates additional sales for future growth; wants to win and outperform competitors

Closing Date    
2023/07/31