Careers at Absa Group Limited (Absa)

Job Summary

• The Transactional Banking COO will lead and direct the operating environment and business architecture assessment of the operational control measures that drives productivity and business unit performance portfolio including Change, Systems, Operations and Risk for Transactional Banking. The COO will play a pivotal role in driving operational excellence, risk governance, strategic execution, and business growth, translating of strategy into action. Ongoing tracking and measurement of strategy against execution plans by means of the appropriate measurement framework.

Job Description

Accountability: Strategy Execution

• Translate the overall Transactional Banking strategy into key deliverables across Pan-Africa and work with the Transactional Banking ExCo and senior leaders to build the execution plans.
• Lead  the  formulation  and  execution  of  the  Transactional  Banking  scorecard,  ensuring alignment with strategic objectives.
• Collaborate closely with senior leaders across Transactional Banking to provide strategic guidance and decision support for business goals by developing and refining strategic plans that leverage market insights.
• Monitor progress against strategic goals and identify areas for course correction, presenting recommendations to the leadership team.
• Collaborate with  senior leaders to  cascade strategic priorities throughout  Transactional Banking, CIB and the Group.
• Foster a culture of accountability and performance measurement to drive the achievement of strategic initiatives.
• Drive special projects for the office of the Managing Executive that include culture, colleague engagement, innovation, efficiency, citizenship / force for good, and other initiatives that will advance Transactional Banking.
• Collaborate with the Transactional Banking ExCo and senior leadership to formulate, execute and track clear Objectives and Key Results (OKRs) that align with the vision and strategic direction of CIB.

Accountability: Programme Management

• Monitor project performance, timelines, and budgets, providing regular updates to senior leadership.
• Align the portfolio of change initiatives to CIB strategic principles. Work with business unit managers in Transactional Banking to ensure that their agendas are also in alignment.
• Review the Change portfolio on a monthly basis and communicate relevant information to
• Transactional Banking OpsCo and the Transactional Banking Exco.
• Collaborate with project teams to identify and mitigate risks, ensuring successful project delivery.
• Foster  a  culture  of  collaboration  and  knowledge  sharing  within  the  PMO  and  across departments.
• Implement  performance  metrics  to  evaluate  project  outcomes  and  identify  areas  for continuous improvement.
• Report the Cluster overall change portfolio to the CIB COO/ CIB OpsCo to ensure broader review and assistance with the Transactional Banking SI agenda.
• Play an active role in the CIB OpsCo to influence the change, systems and operations agendas of CIB.
• Accountability: Business Enablement
• Oversee the design and maintenance of operational activities in Transactional Banking, and provide advice and guidance on improvement of strategic projects and initiatives that are of priority for Transactional Banking.
• Develop and execute a strategic communications plan to effectively communicate progress against the strategy, business accomplishments, and other initiatives to Transactional Banking to internal and external stakeholders.
• Oversee the creation of consistent messaging to colleagues that aligns with the Transactional
• Banking strategy and values, to drive colleague engagement and awareness
• Provide ongoing advice and direction to the operational environment ito procedure, policies, legislative and regulative operations whilst maintaining the appropriate commercial/regulatory balance.
• Ensure the implementation of a robust Service Level Management process including the formalised contracting of internal and external service level agreements, regular service reviews and remedial actions for poor service delivery.
• Oversee   the   process   engineering/process   improvement   and   business   architecture development (including systems architecture) for all products, processes and systems that are unique to Transactional Banking.
• Collaborate with Sales and Solutions teams to develop strategies that drive revenue growth and market expansion.
• Lead a capability that provides insights to optimise enhance client engagement and improve sales effectiveness by overseeing the development and deployment of enablement tools, training, and resources.
• Lead the execution of the Transactional Banking scorecard and OKR, ensuring alignment with strategic objectives
• Oversee   the   measuring,   tracking   and   reporting   against   the   Transactional   Banking
• Transformation, Diversity and Inclusion tactical plans

Accountability: Risk Management – Governance & Controls

• Develop and implement a robust Governance and Controls Framework to ensure compliance with regulatory requirements and internal policies.
• Oversee  crisis  management,  resilience,  and  business  continuity  planning  to  ensure operational stability across Transactional Banking.
• Collaborate with compliance and legal teams to ensure effective governance and controls across all Transactional Banking operations to proactively implement measures to mitigate and manage vulnerabilities in the operational environment.
• Provide guidance to senior leadership on risk-related matters and ensure risk awareness throughout the organisation to foster a culture of risk awareness and accountability among colleagues.
• Together with the Head of Product Risk, review the risk profile of Transactional Banking, define the risk appetite for the Enablement area and support the definition of the risk appetite for Transactional Banking.
• Establish and maintain strong relationships with regulatory bodies and external auditors.
• Drive periodic attestation of principal risks within Transactional Banking.

Accountability: Stakeholder Management

• Actively  promote  the  collaborative  engagement  of  internal  and  external  stakeholders including suppliers, clients, call centres, service providers, business partners and other Absa Group entities.
• Be a proactive member of the COO community within the CIB under the direction of the CIB Chief Operations Officer.
• Manage the relationship between all Shared Services capabilities in TxB, CIB, Senior Leaders and other business units in TxB, CIB and the Group.
• Agree and manage service offerings and Service Level Agreements with internal customers [agree annually and measure monthly].
• Interact with executive management to appraise them of developments and progress in

Operations management.

• Represent and actively participate in CIB meetings related to risk management, change councils, operating model design areas and strategic planning forums.
• Build strategic governance strictures to coordinate and ensure operational alignment across all Transactional Banking business units.

Education and Experience Required

• At least 15 years general working experience preferable across multiple industries or multiple disciplines in financial services.

Commercial Degree

• Risk management exposure of at least 5 years.
• 5 years upper middle management experience
• MBA (Preferred)
• CA(SA) or equivalent (Preferred)

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Within the Telecom, Digital Infrastructure, Media and Technology (TMT) related areas, focus on:

• the acquisition of new clients in terms of the IBD framework industry groups and sectors
• the generation of ideas for financial sponsors and private equity in the sector
• the origination and formalizing of executable event driven mandates for core IBD products with new and existing clients particularly in the advisory, capital markets and event lending product areas
• continuous client engagement to ensure ongoing strategic dialogue at the executive level
• cross selling of CIB Products where possible
• developing industry and sector expertise and understanding.  Thought leadership in the sector 
• working together with Product, Client Coverage and other IBD teams identify strategic new IBD opportunities

Job Description

• The Investment Banker - Business Development will focus on driving of the origination of significant event driven mandated fee revenues deals across the IBD suite of products including:
• M&A advisory
• Capital market raisings across debt and equity including equity derivatives, structured equity
• Bank debt raising

Risk solutions
With a key focus on the Telecom, Digital Infrastructure, Media and Technology (TMT) related areas, successful incumbent will focus on:

• the acquisition of new clients in terms of the IBD framework industry groups and sectors
• the generation of ideas for financial sponsors and private equity in the sector
• the origination and formalizing of executable event driven mandates for core IBD products with new and existing clients particularly in the advisory, capital markets and event lending product areas
• continuous client engagement to ensure ongoing strategic dialogue at the executive level
• cross selling of CIB Products where possible
• developing industry and sector expertise and understanding.
• thought leadership in the sector working together with Product, Client Coverage and other IBD teams identify strategic new IBD opportunities
• Suited to candidate with Hons/Post Grad degree and 7+ years’ experience in the Investment Banking environment with at least 5 years in corporate finance, M&A, advisory or capital markets, or strong domain knowledge of the Telecom sector in equity research .Must have demonstrable board/C-Suite/Senior Executive level relationships with clients and ability to work alongside other Product and Client Coverage teams. Exceptional deal origination and execution capabilities and track record across IBD products with an emphasis on deal track record in corporate finance, M&A, advisory or capital markets. Relevant sector and industry understanding secures

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. project management methodology, governance and delivery objectives.

Job Description

• Programme Management: Managing projects with the intention of improving an organisations strategic performance | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Ensure that timelines are met: Manage team in such a way that deadlines are met | Managing Others: Take responsibility for the effective management of others

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide complex specialist advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist compliance expertise.

Job Description

• Stakeholder Relationship Management: Continued pro-active stakeholder engagement and involvement on a business, regulator and industry level.
• Business Enablement: Ensure commercially sound Compliance guidance and support in respect of allocated regulatory requirements in a professional and helpful manner, always considering the potential alternatives within the rules and regulations applicable, endeavouring to find solutions to ensure compliance as well as the continuation of business.
• Compliance framework: Develop and/or implement a high performing Compliance function across the specific business unit

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. marketing and communication management methodology, governance and delivery objectives.

Job Description

Accountability: Strategy Development - 15%

• Through a business partnership approach, the role will provide best-practice, strategic marketing, communications, and citizenship support to the business, helping the organisation to execute against its business objectives.
• The role will support (country) and its divisions in meeting business goals through optimizing investments in brand & marketing, communications, and citizenship, including leadership, integration of and accountability for those respective functions.
• To drive awareness, preference, usage and loyalty to Absa with customer centric integrated marketing programs and initiatives.
• To drive the strategic alignment of the MCR Target Operating Model (TOM) within the relevant Africa Region, ensuring the effective and efficient implementation of all Marketing, Communications, Citizenship and Public Affairs objectives.
• To lead and manage the in-country Marketing and Corporate Relations, (country) teams to ensure enhanced and quality service delivery.

Accountability: Integrated Communications Support 15%

•  Ensure implementation of integrated internal and external communications strategies, incl. overseeing policy, guidelines and governance.
• Oversee the development of overarching communications objectives, programme, and execution plans, in alignment with the global messaging and strategy.
• Oversee the co-ordination of activities across internal and external platforms, ensuring balanced communication and collaborative communications campaign development.
• Ensure the strategic positioning of business and team activities and profiling of relevant executives to external audiences (media, stakeholders, public) through stakeholder engagements.
• Work with team and provide strategic guidance on comprehensive, integrated internal and external communication strategies for the business.
• Work with team to develop strategic messages/value propositions for the        business and ensure alignment of messaging and themes with Absa Africa
• Provide strategic, issue and crisis communication support (reputation management) including formal and informal environmental scanning and issues identification and monitoring.
• Facilitate the active management and preparation of responses to stakeholder and community enquiries, together with the relevant business partners.
• Leverage platforms to maximize exposure for Absa Africa.
• Have a clear understanding of the business issues and using communication to help solve organisational problems and achieve organisational objectives.
• Demonstrate a good understanding of business strategy, targets and performance and use it to shape communication strategies, plans and materials.
• Anticipate future developments or issues.
• Challenge where asked to undertake activity with no clear business purpose, or which seems to work against stated business direction.
• Regularly spend time with core audiences to maintain audience understanding.

Accountability: Integrated Marketing Support- Time split 25%

• Drive and maintain marketing partnerships for Absa Africa across the regions.
• Drive the Integrated Marketing function from brief to final output, working with all BU’s and 3rd Party agencies.
• Drive and ensure all processes, governance and budgets are adhered to, driving successful delivery of all requirements.
• Build clear measurable targets into campaign plans, ensuring accurate reporting.
• Oversee the development of relevant programmes in support of brand or product activities.
• Oversee the delivery of data analysis to plan and implement targeted Direct Marketing activities.
• Oversee the design and implementation of customer loyalty initiatives. Work with the digital teams to incorporate eCommerce into the marketing plans.
• Drive the digital marketing, mobile marketing activities, focusing on user experience and user-centricity.
• Ensure consistency and relevance of website and microsite use in all marketing plans.
• Ensure that the social channels are integrated and drive customer dialogue.
• Identify appropriate data points for analysis and interpretation of all digital analytics.

Accountability: Citizenship - Time split 10%

• Implement and manage the Absa Global Citizenship agenda in country
• Provide understanding and insight to the business regarding the current citizenship agenda and issues.
• Advice and support on-the-ground engagements with policymakers and stakeholders who influence policy in key markets.
• Communicate the business value of corporate citizenship activity, creating awareness regarding its importance and impact.
• Collaborate with the MCR Citizenship teams to ensure alignment across the
• Africa region, overseeing the implementation of this strategy.
• Oversee the implementation of the Citizenship plan to support delivery of leading, monitoring, communications, governance, and reporting of all efforts.

Accountability: Public Policy - Time split 10%

•  Direct and implement Marketing and Corporate Relations, (country)’s Public
• Policy activities, including lobbying priorities, positions and strategies, aligned to those of Absa Africa
• Maintain clear structures for Absa Africa’s position on core issues.
• Ensure Absa Africa voice is at the forefront of relevant policy development, as required in country.
• In collaboration with the MCR Centre of Excellence, lead the Public Policy debate on issues of material impact to Absa on the basis of an agreed list of priorities for each business unit.
• Act as a spokesperson regarding public policy engagements, where and when necessary.
• Respond to external inquiries on policy issues including briefing policy makers

 Accountability: Monitoring and Measurement - Time split 10%

• Ensure effective and robust measurement processes and tools are in place to effectively evaluate and measure Marketing and Corporate Relations, (country) activity, output and results.
• Evaluate effectiveness of Marketing and Corporate Relations, (country) initiatives through the introduction of formal and on-going measurement tools within the team.
• Analyse effectiveness of processes and systems in use in the department and make recommendations for improvements.
• Oversee agreed and manage service offerings; scope of work and SLAs with third party suppliers

Accountability: Content Management - Time split 10%

• Develop and maintain clear communication with channel owners, managing the message calendar and providing information to link with wider campaigns.
• Oversee the planning of the channel content and ensure clear consistent process to disseminate campaigns across various channels.
• Strategic management of team outputs with regards to delivery of relevant material and setting up of relevant engagements and action plans.
• Write in a variety of styles for a variety of formats in a way that is engaging, grammatically correct and appropriate including ghost-write for senior leaders in a way that captures their personality and spirit.
• Ensure that channels are always fit for purpose and identifies improvements where necessary.

Accountability: Relationship Building - Time split 10%

• Build effective relationships with the MCR Centres of Excellence to obtain the most effective service required to drive briefs, campaigns, and communications programmes.
• Build lasting relationships with the country’s leadership and represent Absa Africa at strategic initiatives.
• Build a strong network and ability to influence others to make things happen
• Act as a trusted and respected advisor to senior leaders and work well with colleagues at all levels.
• Use influence successfully to shape the strategic Marketing and Corporate Relations, (country) agenda for the business.
• Able to negotiate conflicting requirements from different stakeholders to build a coherent plan, which is accepted by all.
• Develop external relationships to enhance knowledge and bring best practice into the organisation.
• Maintain a good understanding of audience needs and issues, either through personal contact or through the Marketing and Corporate Relations, (country) network.
• Earn the function a seat at the top table and be seen as having an important contributor to the achievement of business objectives
• Present business cases objectively and authoritatively.
• Provide exceptional stakeholder support that builds trust in the working relationship, confidence in our expertise, and a positive reputation for the wider

Accountability: Relationship Building - Time split 10%

• Build effective relationships with the MCR Centres of Excellence to obtain the most effective service required to drive briefs, campaigns, and communications programmes.
• Build lasting relationships with the country’s leadership and represent Absa Africa at strategic initiatives.

Accountability: Leadership Management and Team Development - Time split 10%

• Recruit and develop a world-class Marketing and Corporate Relations, (country))
• Regional team, as required by business needs, uncompromising in its approach to delivery, output, excellence, and professionalism.
• Set clear development objectives based on business needs and people’s personal aspirations.
• Achieve effective business impact by working with managers to support and develop the team and talent, reviewing managers’ progress against the objectives on a monthly basis.
• Work collaboratively with Marketing and Corporate Relations colleagues to create a highly effective function, demonstrating ‘one team’ behaviours and fostering a positive working environment.
• Work with the team to develop a better understanding of the business divisions and their priorities to tie in with team initiatives.
• Explore innovative ways of delivery, professional standards, accessing best practice and latest trends in the market to positively impact the business.
• Adhere to the performance management processes and timelines and guide managers on their performance and deliverables of their teams.
• Coach team members to enhance performance and build competence, giving constructive feedback as appropriate.
• Develop improvement plans to support team members where performance is below acceptable standards.
• Act as an advocate and role model in embedding Absa’ values and behaviours.
• Hold regular monthly team meetings and one-on-ones.
• Embed best practice programmatic Marketing and Corporate Relations, (country) approach within team by cross working, cross integration and message alignment.
• Provide clear direction to team members on the Group and MCR strategic plans and key focus areas and ensure their understanding and buy-in.
• Review performance against balanced scorecard components as prescribed, discuss gaps and agree action plans to close gaps.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.

Accountability Risk & Control - Time split 10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Ensure adherence to governance and compliance requirements.
• Monitor adherence to the Marketing and Corporate Relations, (country) and Group Marketing, Communications, Citizenship and Public Affairs Policies and ensure policies are embedded to ensure compliance.
• Ensure alignment of business division messages with MCR and Group messages and alignment of senior management profile activity in the business divisions with Group activity.
• Contribute to the development of business unit strategy.
• Manage departmental budgets including signing off of invoices and quotes within mandate.
• Escalate out of budgets items to the Managing Executive for approval.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist value added service expertise.

Job Description

Sourcing and Commercial enablement of New Services and Service Providers: Create an effective Value Added landscape by recruiting and onboarding suppliers / services which will maximize benefit to other products via embedment and bundling services into packs to be added to customers. Identify opportunities to drive customer awareness of the bundled products by effectively managing delivery channels supported by Marketing. | Stakeholder Management: Develop effective business relationships with external service providers through the management of commercial and SLA agreements in conjunction with Rewards, VAS and Non-banking benefits operational area. Responsible for service monitoring from service providers and monitor client experience to gain customer insight. | Product Management: To assimilate huge amounts of information – feedback from clients, quantitative data from web analytics, research reports, market trends and statistics in conjunction with internal and external service providers, supplying accurate and concise reports to know the market, service providers and customer needs, and then mix all that information to design and source relevant products. Drive innovation around the product development and management cycle | Pricing and Financial Reconciliation: Negotiate pricing with suppliers by following approved governance processes, in conjunction with Head: Middle Office & Non-Banking Enablement. Engage with Finance to ensure correct payment of fees to external service providers | : | : | : | :

• Vacancy In Sales Manger VAPs
• To strategically manage, drive and lead a team that oversees the Value Added Products (VAP) function in Absa Vehicle and Asset Finance (AVAF) by ensuring that all support functions aimed at VAPs deliver to the target set and agreed upon within the relevant legislation and corporate governance.

Accountability: Strategic business Performance management

• Joint formulation of the bancassurance strategy with Insurance Stakeholders
• Contribute to the development of budget requirements by providing input on the business plan and conducting sensibility checks on the financials
• Management the execution of the approved business plan.
• Take accountability for the overall achievement of performance objectives in the business area in terms of the latest compliance and governance requirements
• Key oversight of necessary product approval processes (bank and external products).
• Implement required risk controls of all activities related to Vaps and continually measure effectiveness
• Provide business intelligence and analysis related to Value Added Products in the VAF market.
• Manage process and systems across channels i.e., integrative channel opportunities to enable shared growth.
• Implement robust MI & Reporting capability to provide dynamic reporting and develop strategic insights to assess performance.
• Facilitate and lead in meetings between stakeholders to position the AVAF insurance value proposition
• Identify relevant internal and external stakeholders in order to create business opportunities
• Initiate and communicate to the team appropriate relationship building strategies to be used to attain business objectives
• Represent AVAF at relevant company and industry forums and events

Accountability: People Management

• Oversee the activities of the HR team to ensure effective delivery of HR services to clients as per agreed service levels and value-adding HR initiatives.
• Embed performance management, coaching and sharing of knowledge to create a high-performance team culture.
• Identify and analyse development needs and ensure that training needs are executed in line with budget requirements, business strategy and transformation targets.
• Establish and maintain a succession plan for the team to ensure a sustainable workforce.
• Contribute and participate in the recruitment process and capacity planning of the HR team in line with transformation targets and remuneration and benefits framework.
• Review, update and contribute to the organisation’s structure and role profiles when required to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Address all disciplinary and grievance procedures for team members to correct behavior and to maintain a conducive working environment.
• Motivate team members through the creation of an environment that promotes employee engagement through reward and recognition practices.
• Develop and implement change management initiatives that promotes and enables the successful implementation of business changes.

Accountability:  Vaps Operational and Key Individual Management

• Establish controls and monitoring adherence to regulatory framework (incl. FAIS), internal governance & controls.
• Be the Key Individual for AVAF and ensure that Key Individual controls are executed and maintained with provincial key Individual support and management.

Manage process and systems to ensure required Vap operational service levels are maintained with all insurance partners and administrators

• 2015-122105 - (OFO Code)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)