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Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies.
Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailored to the needs of global corporations - enabling them to fo...
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Role purpose:
To provide assistance to the Transmission Fault management team.
Your responsibilities will include:
To monitor the Transport/Transmission network and services.
- To capture faults and manage incidents according to FM processes.
- To diagnose and resolve faults remotely.
- To apply network management tools effectively toward fault diagnosis and resolution.
- To apply network management tools to determine customer and business impact.
- To notify and escalate major incidents as per the fault handling and escalations procedures.
- To liaise with internal and external support teams toward fault resolution.
- To continually evaluate and improve existing processes and systems.
- To analyze and report on routine and ad hoc investigations.
- To keep up to date with network changes and evolving network architecture.
- To display awareness of various functional areas and key support personnel.
- Compile incident reports, and draw reports from tools to identify trends and problems.
- Identify problems and capture problems as per FM processes.
- Management of escalations and reporting for services.
- Manage planned work.
- Participate in departmental projects.
- Provided Coaching.
Provide support.
Ideally you should possess the following:
Matric/Grade 12 is essential.
- Minimum Qualification – N6 Electrical Engineering / IT at the same level.
- Job Experience – at least 2 years experience in Telecommunications/IT in the Network Operating Environment / Fault management will be an advantage.
- Be proficient in MS Outlook, Word, Excel, and PowerPoint.
- Java, SQL program language is an advantage.
Job Requirements:
- GSM knowledge.
- IP Systems/Networks.
- Transport (Transmission) and Access Networks and Services.
- Infinera.
- Nokia.
- Microwaves an advantage (SAIE, Hughes, Nera)
- Related EMS for the above-mentioned vendor equipment.
- Network Management processes and principles.
- Industry Standards and Frameworks.
Closing date for Applications: 25 November 2022.
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Role purpose:
To design, develop, test and implement products and services in line with business requirements on BSS systems.
Responsibilities include analyzing, designing technical stories, developing, documenting and testing of solutions against user requirements.
Your responsibilities will include:
- To define, implement, integrate and document technical solutions for BSS Systems which are Voucher Management System, Oracle Fusion Middleware and Database technologies.
- Ensure that systems within BSS(Business Support Systems) department Conforms to Cybersecurity Guidelines.
- To research/investigate current industry trends and implement solution using latest design standard and principles.
- Provide high level support prior to products/services implementation, during products/services implementation and post products/services implementation.
- Compile User Requirements Specifications documents (URS) for new products/services and systems enhancements.
- Provide technical co-ordination of BSS initiatives, facilitate of workshops and requirements gathering sessions.
- To ensure that projects are delivered according to business requirements and specified designs, technical and business teams must aligned around the same objectives and deliverables.
Ideally you should possess the following:
Matric/Grade 12 is essential.
- 3 year Diploma/Degree in Electrical/Electronic/Computer Engineering, Computer Science or Information Technology (Essential).
- 3 years working experience in the Technology Industry.
- 3 years Relational Database and/or LDAP experience.
- Some development experience and working knowledge of Oracle fusion will be an added advantage.
- Must be prepared to travel.
Job Knowledge:
- SQL(Oracle database).
- Web service(REST, SOAP and Json).
- LDAP or Relational Database Systems.
- Linux commands.
- Junior Java development.
- Software and System Design Principles.
- Voucher Management System(VMS).
- Oracle Fusion Middleware.
- DevOps.
- Micro-services architecture.
Closing date for Applications: 25 November .2022
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Job Description
Role Purpose:
Perform a deep dive analysis into transmission network performance and maintain diagnostic network performance tools. Deliver insights toward performance improvement and automated network solutions in the transmission domain to improve network availability and customer experience.
Your responsibilities will include
- Plan and implement all platform upgrades, software updates, probe insertions, statistics collection, switching signaling configuration, and performance reporting in the transmission network.
- Support transmission engineers (both regional and centralized) for localization of performance network faults.
- Plan, configure and implement end-to-end performance monitoring.
- Maintain database accuracy & interact with other role players to ensure conformance to business & security principles.
- Train regional engineers in the use of transmission performance management systems and analytics.
- Develop project plans to support network improvement opportunities concerning transmission networks.
- Track performance and meet with suppliers monthly to improve on delivery, support & MTTR.
Design and update performance dashboards for regional use.
Ideally you should possess the following:
- Matric/Grade 12 is essential.
- B-Tech degree in Electrical or Electronic Engineering or IT-related degree.
- Minimum 10 years of working experience in a Telecommunications environment.
- Previous working experience in multi-vendor IP/MPLS & DWDM network environments is essential.
- Programming training (C#, Python, and JavaScript) is advantageous.
- Alignment with Vodacom SPIRIT values.
Job Knowledge:
- Detailed Mobile Telecommunications Knowledge.
- Expert IP/MPLS knowledge.
- Programming and Database maintenance and design.
- Transmission network principles & design.
- Future Mobile technologies.
- Network Performance Standards.
Closing date for Applications: 28 November 2022.
The base location for this role is Midrand, Vodacom Campus.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
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Role purpose:
The Manager: VB Care Enablement role is based within Vodacom Business Unit.
The role of the Manager: VB Care Enablement will lead several Enablement capabilities and functions to drive the service transformation within the EBU CARE division.
Your responsibilities will include:
Quality Assurance
- Provide leadership in defining, Designing, Continuous Improvement and leading a best-in-class Quality assurance framework, to provide an independent perspective on performance.
- Implement, deploy & Embed technological tools and techniques to distil quality insights into our improvement framework.
MIS and Analytics
- Accountable for creating a performance culture, through the automation of reports and extraction of key insights.
- Accountable for analytical deep dives into specific problems or opportunities.
- Drive Deployment, Utilization and Optimization of key Analytics tools with an emphasis on Global and Group strategic objectives.
Workforce Management
- Coordinator the WFM function as well as ensure forecast accuracy across the front and back office estate.
- Deliver insights into budget-impacting WFM performance trends and ensure adherence to budget plans.
Project & Change Management
- Coordinator the WFM function as well as ensure forecast accuracy across the front and back office estate with the key focus of driving Efficiencies.
- Ensure compliance with our Programme Increment process.
- Project/Programme manage key initiatives to deliver on intended benefits – Key Interface into ELT and SLT.
- Drive benefit realization of the change initiatives.
Cost Management & Optimization
- Accurate OPEX planning, integration and management of budget forecast.
Ideally you should possess the following:
- Matric/Grade 12 is essential.
- Relevant 3-year tertiary qualification in Commerce, Science, Technology, or Engineering.
- 5 to 7 years experience in the consulting or corporate environment with working experience in:
- Business Analytics and data modeling.
- Project and process management.
- Operational Management - Experience in a customer-facing environment.
- IT skills – modeling, analytics, etc.
- Strong experience in Service / Demand Management.
Closing date for Applications: 25 November 2022.
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Role purpose:
The Product Manager - Cloud Innovation role is based within the Vodacom Business Unit.
The Product Manager liaises with both internal and external clients and ensures that the cloud services created meet the agreed Service Level Agreements and the delivery of projects and services within the agreed timelines and budgets. The portfolio is responsible for the development and management of relevant Cloud products and initiatives that support the growth of Vodacom's Business through services, and innovations that are competitive for the enterprise and SME market. The execution of product curation must be in line with the overall Cloud and Hosting LOB strategy.
Ideally you should possess the following:
- Matric/Grade 12 is essential.
- Cloud Certification is essential.
- Product Management.
- Project management (Advantage).
- 3 Years of Management experience in a professional services organization.
- 5 years of experience in engaging with customers on commercial engagements.
- Project and Team Management experience.
- Experience in responding to large Software Implementation Tenders.
- Experienced in presenting Enterprise Solutions and offerings to Customers.
- Experienced in presenting and engaging with customers at the C level.
- Account Management with Customers.
- Extensive understanding of local and international trends.
- Solid record of relationship building and management.
- Ability to scan/research the market to create relevant products that the market will need.
- Ability to apply product knowledge to industry problems, specific to the line of business and where required specific to customers.
Closing date for Applications: 25 November 2022.
Method of Application
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