Career Opportunities at Telesure Investment Holdings (TIH)

JOB PURPOSE

The Talent Acquisition Advisor is responsible for consulting with People Partners colleagues and business leaders to understand workforce needs and develop talent acquisition strategies to source, attract and hire best-in-class talent. It is critical that the recruiter meet expected service levels and key performance metrics to drive superior customer service by filling open roles within expected timelines.

RESPONSIBILITIES

• Recruitment Management Analyse the requirements of a job, attract candidates by using sources such as databases and social media, and screen and select applicants. Source, attract, interview, and filter candidates for open positions at lower and middle levels. Internal Client Relationship Management Build effective working relationships within the internal client organisation, delivering high-quality professional services with guidance from senior colleagues.

Employee Onboarding and Offboarding

• Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.

Administration

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

HR Data Management

• Verify the accuracy and completeness of HR data provided and enter into HR information systems, following defined procedures.

Future Talent Recruitment

• Contribute to the creation of future talent recruitment campaigns; review and analyse external research on values and aspirations of graduates/school leavers; research and analyse recruitment channels (including career fairs) for graduates/school leavers; draft communications and events content.

Recruitment Campaigns

• Contribute to the creation of recruitment campaigns; analyse candidate target group demographics and known preferences; propose channel and media selections and messaging content; draft communications and events content.

Policy Development & Implementation

• Support others by carrying out simple policy-related tasks and following established procedures.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

TASKS

Ensure recruitment process complies with TIH policies and federal and state guidelines and proper documentation and record keeping is maintained

• Manage the end-to-end recruitment process, with the support of the Talent Acquisition Advisor (Senior), to integrate talent into the organisation, which includes evaluation of candidate experience, skills, goals and competencies to determine the best fit for the role and the organisation Support multi-site recruitment environment by working with the hiring managers and candidates remotely (email, phone, Skype) as well as in person Ensure all posting follow consistent practices Proactively and creatively source and recruit passive candidates to target strong talent

Requirements

EDUCATION

• General Education Grade 12/ SAQA Accredited Equivalent (Essential); Degree/ Diploma in Human Resource Management or similar (Advantageous)

EXPERIENCE

• General Experience 3 or more years' experience in a Talent Acquisition/Recruiter role (Essential); Experience in a Financial Services industry (Advantageous)

ADDITIONAL INFORMATION

*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

• The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

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Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Gauteng

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JOB PURPOSE

Responsible for high quality software, governance and development standards and practices throughout the software development life cycle. Mentor and coach less experienced developers. Utilise knowledge of architectural patterns and practices. May analyse and design within an application area, working individually or coordinating development as part of a team. When required, design software or customise software for client use with the aim of optimising operational efficiency. Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Review design and code changes and produce relevant technical and functional documentation.

RESPONSIBILITIES

Technical Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the technical and architectural standards decided upon and provide technical leadership. Provide guidance to ensure the team delivers appropriate customer service levels at all times.

Organisational Capability Building

• Provide coaching to team members to develop their skills. Assist in identifying training needs as well as skills improvement plans needed to improve and develop the team's skills.

Data Collection and Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.

Applications Software Review

• Review, identify, and correct the most complex software defects to maintain fully functioning applications software.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Quality

• Play an important part in the development of quality procedures and standards by certifying technological processes, qualifying products and supervising tests. Responsible for high quality software, governance and development standards and practices throughout the software development life cycle.

Application Software Development

• Design, review and when required, guide development of the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Testing IT Performance

• Implement monitoring and ensure quality of website/applications software tests. Monitor, diagnose, and correct performance issues. Responsibilities may include dealing with complex queries and investigating and resolving system/application problems.

Personal Capability Building

• Act as subject matter expert in several areas of technology. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer and Peer Service

• Provide a quality service to peers and customers while identifying opportunities to provide technical solutions and guidance.

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Requirements

GENERAL EDUCATION

• Grade 12/ SAQA Accredited Equivalent (Essential)
• A recognised software development certification/degree/diploma (Essential)

Microsoft Certifications (Advantageous)

GENERAL EXPERIENCE

• 7 or more years' experience using relevant programming languages or technologies (Essential)
• DevOps experience (Essential)
• Experience working with Agile principles and methodologies (Essential)
• Experience with software architecture patterns and practices (Essential)
• Microservice architecture experience (Essential)
• Cloud Platform experience (Advantageous)
• Networking and Infrastructure design experience and knowledge (Advantageous)
• Containerisation experience (Advantageous)
• Experience in a Financial Services industry (Advantageous)

Experience in enterprise application development (Advantageous)

MANAGERIAL EXPERIENCE

Experience of guiding and directing people and other resources to achieve specific end results within limited timeframes (Essential)

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JOB PURPOSE : 

• Deliver and support sound quality of claims decision making, prevent fraud and manage expenditure through the validation of claims by using expert abilities in various fields of investigation.

RESPONSIBILITIES : 

Needs Assessment : 

• Explore issues or needs, establishing potential causes and barriers as well as related issues.
• Validate claims by investigating, applying expertise, utilizing resources (e.g. police, supplier etc.) and interviewing customers as well as other parties.
• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Data Collection & Analysis : 

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.
• Ensure effective costing of claimed items through ensuring professional, thorough investigation of claims.
• Make decisions according to established criteria to ensure standardization across the organisation by accurately administrating and underwriting claims.
• Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis.

Customer Service : 

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer
  problems.
• Uphold agreed service level agreements (set turnaround times) and ensuring customer satisfaction and retention.

Stakeholder Engagement : 

• Effectively build, maintain and manage relationships with service providers and suppliers, colleagues, internal and external customers.

Work Scheduling and Operational Compliance : 

• Contribute to optimize work practices and procedures by maintaining an acceptable workload in order to get the job done, coordinating with support services. Ensure claims are finalized within the set parameters (turnaround time, terms and conditions applied accurately).

Administration : 

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
• Ensure accurate administration and underwriting of claims.
• Maintain an acceptable claims expenditure ratio by finalizing and adjusting claims accurately.

Compliance : 

• Identify shortcomings in compliance processes, systems and procedures, and develop ad hoc solutions to problems within an assigned unit or discipline.

Up-Sell Customer Propositions : 

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional cover.

Personal Capability Building : 

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Remain up to date with current and new quality standards and product knowledge to enable effective decision making.

Requirements

General Education :

• Grade 12/ SAQA Accredited Equivalent (Essential);
• Regulatory Examination (Essential); Science (Mechanical / Physical),
• Mathematics and African Language (Advantageous);
• Forensic Investigation Diploma / Insurance Institute qualification (Advantageous)

General Experience : 

• 5 or more years work experience in any investigative work OR 2 or more years
  work experience within one or more of the following fields: insurance / police / forensic / audit / legal (Essential)

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JOB PURPOSE

Strategically implement operational plans to achieve the required sales KPI's.

 RESPONSIBILITIES

 Operations Management

•  Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Plan, schedule and review workload to improve productivity by measuring results against targets. Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed customer expectations. Ensure that the overall area of responsibilities people indicators e.g. absenteeism, turnover and employee engagement results remain at a healthy level in accordance with benchmarks.

Program Realization of Business Benefits

• Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these. Initiate, co-ordinate and manage any assigned projects in accordance with business requirement or functional area responsibility to ensure successful implementation of business change initiatives that will support continuous improvement.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Project and Program Stakeholder Engagement

• Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships. Engage with all relevant people/other departments in the business and coordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these in order to improve individual and operational performance. Take appropriate corrective action and ensure that non-conformance and variances within the function is rectified as a high priority.

Continuous Improvement

• Continuously monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement.

Budgeting & Costing

• Control all associated operational cost in accordance with the annual budget. Formulate the annual budget for the area of responsibility.

Building Capability

• Work within existing development framework to build own capabilities and those of direct reports. Establish goals and objectives for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence). Conduct and actively participate in Talent Management and Succession process and the development of identified talent. Provide a quarterly forward gearing plan to HR in order to support company demand planning for training and recruitment activities.

Compliance

• Ensure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.

Data Collection & Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends

Requirements

EDUCATION

General Education

•  Grade 12/ SAQA Accredited Equivalent (Essential); Required FAIS Accreditation (Essential); Relevant 3 year Business Management or insurance industry related degree / diploma in management (Advantageous)

EXPERIENCE

General Experience

• 5 or more years sales experience in a decision making position, within a financial services industry (Essential) Managerial Experience 3 - 5 years experience in managing others and/or managing managers (Essential)

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Description

Quality Assurance Expected Behaviour: Less than 20 error points Conversion Expected Behaviour: as per business plan Gross Sales Expected Behaviour: as per business plan (248 sales) Gross Closing Expected Behaviour: as per business plan New Business Cancellations Expected Behaviour: as per business plan Nett MP Penetration Expected Behaviour: as per business plan

Requirements

• Qualifications: School Grade 12 NQF L4 - School/College/Training Certificates RE1 FSB Regulatory Examination Certificate NQF L4 - School/College/Training Certificates

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Gauteng