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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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CAREER OPPORTUNITY
Santam’s Claims department has positions available for Merit Claims Service Consultants (Non Motor) based in Auckland Park, Gauteng.
JOB DESCRIPTION
The Claims Service Consultant (CSC) for Merit Desktop Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel
KEY RESPONSIBILITIES
- Ability to balance claim investigations with treating customers fairly (TCF)
- Working within a team environment to identify and tackle fraudulent claims as well as assessing and verification of Desktop Non-motor claims
- Handling a portfolio of suspected claims which would encompass all types of fraud
- Conduct a Merit and quantum claim validation for non-motor claims
- Identify fraud indicators and gathering information
- Validating policy coverage and decide the appropriate action
- Case ownership to deal with claims from beginning to end
- Accountable for all claim interactions directly with the client/broker.
- Ensures that the claim is handled efficiently.
- Communicate the process from the start of the claim and act as contact person if the client needs more information.
- Monitoring of work load and keep within the required SLA Turnaround times.
QUALIFICATIONS AND EXPERIENCE
- Grade 12/ Matric Certificate
- Formal education: Tertiary National Diploma or University Degree
- Strong Short Term Insurance Investigations experience
- 2-3 years’ non motor short term claims experience
SKILLS
- Merit Investigation of Non-motor Claims
- Administrative and Merit examination,
- Insurance knowledge – Short Term
- Computer skills
- Quality management
COMPETENCIES
- Analytical Thinking
- Information Seeking
- Directiveness
- Flexibility
- Initiative
- Customer Service Consultant
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What will you do?
A position of Leadership Development Specialist exists in Santam based in Johannesburg.
The purpose of the role is to develop and maintain an emphasis on internal and external learning initiatives focused on leadership development with use of external partners where appropriate. This role assists with the development, design and execution of specific programmes and initiatives to support aspiring leaders to develop the knowledge and skills required to step up to managerial and leadership roles.
What will make you successful in this role?
Qualification and Experience
- Relevant Diploma/Degree
- 5 years’ experience in leadership development
Knowledge and Skills
- Project Management skills (Planning, Organising & Controlling)
- Computer literacy skills (Excel, Powerpoint, see skills required for full list)
- Good communication, analytical thinking, decision making and problem-solving skill
- Track record of creating innovative and measurable solutions to business challenges
- Strong data analytics and experience with relevant software e.g. Power BI
- Previous experience operating in a centre of excellence
- Previous experience in analysing information and using this to inform recommendations and implement practical solutions
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
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The main purpose of the job is to ensure that USD/foreign premium debtors are collected, arrears balances are kept at acceptable levels, broker relationships are maintained and commission queries are effectively dealt with.
What will make you successful in this role?
Premium Collection / Premium Debtor Management
- Maintain Premium Debtor balances at acceptable levels
- Follow up on agreed payment terms
- Escalate ageing debtors to relevant marketers timeously
- Issue off risk letters for poor/non-payment of premiums
- Prepare and analyse age analysis statements and reports
- Ledger recons and journals
- Process premium refunds and confirm banking details
- Attend and initiate broker meetings to facilitate an efficient premium collection process
- Liaise with the Admin department regarding ledger accuracy in respect of premium, VAT, SASRIA etc.
Broker liaison and Commission matters
- Commission run
- Commission administration and statements
- Respond to and resolve all broker queries
Banking / Account administration
- Upload daily bank statements for various bank accounts
- Capture premium refunds, claims and other payments as required
- Distribute proofs of payment
- Reconcile KIT bank charges
- Save monthly bank statement files
- Allocate claims excess and salvages
- Other ad hoc functions as required by management
Qualifications and Experience
- Grade 12 and minimum 5 years’ experience in credit control in the short term insurance industry
- Good practical knowledge of MS Office (Word and Excel)
- Knowledge of the KIT admin system an advantage
- Personal Qualities
Assertive
- Accurate
- Attentive to detail
- Presentable and professional
- Excellent communication skills
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About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
Job Description
The candidate will be expected to perform (but not limited to) the following secretarial duties:
- Managing the management teams’ calendar, screen incoming calls and correspondence and respond independently when possible.
- Employee administration and general administration
- Liaising with external business partners
- Arranging and coordinating all meetings
- Preparing presentations
- Arranging travel plans and itineraries (local and international)
- Preparation of records such as agendas, notices, minutes and resolutions for meetings, including minute taking.
- Budget management and reconciliations
- Coordinating and compiling all executive and management reports
Qualification and Experience
- Grade 12 with a secretarial diploma/qualification
- Computer literate (advanced level of MS Office)
- Current experience with regards to preparing presentations
- Proven track record as a personal assistant to a senior manager
- Experienced at working with highly confidential information
Competencies
- Analytical thinking
- Information seeking
- Drive for results
- Organisational commitment
- Teamwork and co-operation
- Customer service orientation
Skills
- Proficient in English
- Strong verbal and written communication skills
- Excellent interpersonal, communication and networking skills
- Strong client service orientation
- Ability to work under pressure
- Good judgement
- Strong attention to detail
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Job Description
The purpose of this position is to:
- Develop and deliver uniform Qlik and BI applications, leveraging industry best practices using all BI tools within Santam, including but not limited to Qlik-, Business Objects, Cognos, Programming languages
- Analyse customer requirements and develop proposals of information solutions.
- Communicating via various platforms with customers assisting and guiding them through the design, development, implementation and deployment process of Qlik/BI applications.
- Support Information Specialist in ensuring that the information principles such as consistency and standardization are enforced in all Bi solutions
- Training of information consumers
- Link analytically obtained information from various sources to solve problems.
Key Responsibilities
Business Information Planning
- Assist Information Manager (IM) in Prioritization of BISS and Business to BITS Information projects
- Assist IM in driving data quality improvement in the BISS domain.
- Assist IM in providing strategic information needs of the Business Units
Management reporting
- Support business with new Information requirement as well as support them with Information related incidents
- Develop and deliver a consistent and uniform product or service to the Business Units
Liaison with external parties
- Responsible for ensuring the execution of corrective actions and on-going compliance specifications to the business/internal stakeholders
Insights
- Providing onsite customer mentoring and professional services.
- Pro-actively identify and communicate more efficient ways to perform analysis to the business.
- Involvement in engagement with stakeholders to understand their business challenges and advise on practical BI solutions
- Support Information Manager in ensuring that the information principles such as consistency and standardization are enforced in all BI solutions
Governance
- Setting up and maintaining controls, create service-related forms and documentation
- Maintaining Jira & Confluence governance documents and standards
- Maintain service standards, reporting procedures, statutory compliance
Data Strategy
- Unified Qlik and Business Support SFTP sites
- Access and maintenance of Information solutions
- Alignment with BITS data strategy
- Centralised reporting in Business Information Self Service by Drive self-service principles with the operational business
Qualification and Experience
- Diploma in Information Systems/ Business Analysis
- Qlik- ,Business Objects, Cognos certified
- Certified in Programming Languages i.e SQL / Java etc
- 3- 5 years’ practical experience in creating BI solutions using Qlik-, BO, Cognos, SQL
- Experience with INPrinting preferred
- Experience in BI analysis, business analysis or related field
- Experience in understanding database structure and data extraction principle.
- Experience of other BI tools is preferred.
- Source code versioning/control systems, code branching and merging practices.
- BI systems thinking
Competencies
- Cultivates innovation
- Analytical thinking
- Collaborates
- Client focus
- Flexibility and adaptability
- Drives results
Skills
- A working knowledge of data visualization tools (eg. Qlik, BO)
- Strong programming skills ( SQL essential, Python and/or R highly desirable, Spark, Java )
- High degree of self-management, displaying an organised and measured approach to the workload and the clients
- Strong problem solving and analytical skills
- Excellent interpersonal, networking and relationship management skills
- Exceptional client service orientation
- Ability to work under pressure with appropriate prioritisation skills
- Creativity and ability to innovate and find new solutions to new challenges
- Results-orientated and deadline driven
- Attention to detail
- Ability to influence
- Proficiency in MS Excel, MS Word and MS PowerPoint
- Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills – both verbal and written.
- Aptitude, interest, and self-motivation to continually learn new tools and techniques.
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Mirabilis a subsidiary of Santam has an opportunity for a responsible Claims Specialist to administer claims which include accurate claim assessment, assessor appointment, corresponding with brokers and service providers and attending to claim documentation. It further involves building relationships with brokers by responding to queries and other outstanding matters and filing of claim correspondence.
KEY FUNCTIONS
Claims administration:
- Accurate registration of new claims
- Claim assessment within the parameters of the wordings
- Correspondence with brokers, assessors etc.
- Adherence to company SLAs
- Accurate reserving
- Attend to all queries
- Maintenance / administration of schemes
- Data capturing (loading payments, closing claims etc.)
- Correspondence: hard copies & e-mail
- Diary management and follow up
QUALIFICATIONS AND EXPERIENCE
AT APPOINTMENT
- Matric
- Bachelor’s degree (or studying towards) would be an advantage
- Minimum 5 Years Engineering Insurance Claims Experience
- RE5 Qualification
- FAIS Representative (Not working under supervision)
- Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook
SUBSEQUENT TO APPOINTMENT
- Various practical industry courses and on the job coaching
- Continuous development of interpersonal skills
- Fully vaccinated
- Be proficient in the KIT policy administration system within 3 months of appointment (Knowledge of KIT will be beneficial)
PERSONAL QUALITIES
- Well-spoken and confident
- Good telephone etiquette
- Immaculate interpersonal skills
- Ability to perform tasks under pressure
- Attention to detail / accuracy
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What will you do?
Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more complex queries, which often entail amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
What will make you successful in this role?
Qualification and Experience
Degree or Diploma or Grade 12 with 3 to 5 years related experience.
Knowledge and Skills
- Customer Service
- Administration
- Quality, compliance and accreditation
- Team Support
Personal Attributes
- Communicates effectively - Contributing independently
- Action orientated - Contributing independently
- Situational adaptability - Contributing independently
- Optimises work processes - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
- Drives results - Contributing independently
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What will you do?
This career opportunity is available at SHA, a division of Santam for an Underwriting Binder and Outsource Specialist, who will be based in Johannesburg: Illovo.
What will make you successful in this role?
SHA Underwriting and Monitoring Duties:
- Daily administration of Binders and Outsourcing Agreements across SHA Risk Specialists
- High level understanding of SHA’s major products lines
- In conjunction with Product underwriting teams, reviewing and underwriting of binders and outsource arrangements rates to ensure the profitability and governance of these structured solutions
- Auditing of these arrangements on a Quarterly basis to ensure compliance with agreed rates, wording and conditions
- Auditing on a yearly basis with Santam Niche Compliance
- Coordinating and collating of audit feedback for business
- Undertake Client Liaison meeting on a regular basis
- Arrange, prepare for and attend internal meetings when required. Take minutes when required.
- Attend to necessary arrangements for correspondence / documentation.
- Attend to and keep general filing up to date.
Liaison (Internal and External)
- Liaise with Santam Niche Regulatory and Santam Group Compliance.
- Manage and maintain successful business relationships with relevant clients.
- Ensure that clients are provided with consistent superior service and products.
- Handle and resolve all relevant client queries within authority levels and liaise with service providers where appropriate.
- Work in conjunction with all internal resources and support structures to achieve desired business outcomes.
General Administration
- Attend to the typing of general correspondence if and when necessary.
- Attend to all administration relating to the duties identified above and all other administration relevant day to day functions including typing of correspondence.
Qualification and Experience
- Matric
- A post matric qualification preferably in Law or Compliance or risk management.
- FAIS Compliant
- Three years’ experience in Casualty Underwriting
Skills
- Strong Communication Skills
- Tolerance of handling high pressure work environment
- Computer Literacy (Word, Excel and PowerPoint)
- Good command of English language
- Audit Experience
- Scheme Experience
- Administrative Skill
- Analysis and Judgement
- Attention to Detail
- Client Orientation
- Communication Skills
- Follow Up
- Initiative
- Interpersonal Skills
- Organisational Awareness
- Planning and Organising
- Teamwork
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
Method of Application
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