Career Opportunities at NTT Ltd.

Working at NTT

The Backup Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties

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Working at NTT

• A senior leader with overall accountability to ensure the business unit vision, goals and objectives are successfully delivered via innovative IT solutions which align to high-level strategies and priority customer and colleague outcomes.

Key Roles and Responsibilities:

• Be the voice of the business when evaluating day-to-day development decisions
• Engage with business directly to lead adoption and success stories on leveraging the ServiceNow Product
• Work closely with product manager to provide them with insight from the business and use-cases to influence product roadmap
• Evaluate which upcoming features are the most relevant to the business to clearly define uses cases and problems that these applications and features solve
• Escalation point for programs and projects critical milestones
• Accountable for translating business unit strategy into defined work packages (i.e. programs of work) and identifying resource and funding
• Act as liaison point for the business portfolio canvas, assessing high-value opportunities that accommodate feedback and assessment of business value delivered.

Knowledge, Skills, and Attributes:

• High level understanding of enterprise SaaS solutions
• Executive Stakeholder Engagement
• Leadership skills
• Positive relationship building
• Entrepreneurial spirit
• Strategic thinking and open to feedback and continuous

Academic Qualifications and Certifications:

• Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience
• Relevant certifications
• Relevant DevOps certifications will be beneficial
• Agile related certifications preferable

Required Experience:

• Minimum of 10 – 12 years of team management experience
• Substantial working experience in a DevOps capacity, working within a fast-paced and fast-evolving environment
• Vast and successful experience leading a DevOps team
• Demonstrated experience in enterprise network technologies
• Significant experience in service management practices and processes within a continuous delivery environment
• Demonstrate vast experience writing code and have experience in the automation, configuration, and application performance management tools

What will make you a good fit for the role?

• Executive Governance as appropriate
• Portfolio Management
• Product Demand Review Board
• Executive-track liaison with strategic suppliers

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Working at NTT

• The successful candidate would need to be able to report into the closest regional office 3 days per week. As a Managed Services Engineer L2 – BaseOs & System Management, you will work as part of a team of cross-skilled engineers focused on ensuring the stability and effectiveness of client environments. You will also be working with other teams, including the client IT department, and recommending solutions that will enhance business productivity. You'll use your expertise in various technologies such as Windows Server, Active Directory, Exchange Server, System Center Configuration Manager and others to help improve customer service delivery by ensuring reliable systems are in place.

Key Roles and Responsibilities:

• Install, manage, and support global enterprise infrastructure based on Microsoft Server, AD, System Centre Configuration Manager and Exchange.
• Provide professional operation and support (troubleshooting and problem-solving) for the Microsoft product stack.
• Support multi-domain directory services based on Microsoft Windows 2012 and above.
• Level 2 escalation support for Base Operating System, Messaging, Directory services, and O365 based incidents.
• Work on incidents, service, and change requests in central ticketing tool (Service Now)
• Support planning and implementing of changes/upgrades
• Coordinate with application operation teams on planning and execution of processes and updates within the area of responsibility
• Cooperate with other infrastructure support teams like Datacentre, Network, Telecom and Security
• Creation and updating of detailed documentation on the operating systems and directory services in existing client environments.

Academic Qualifications:

• Bachelor’s Degree in Computer Information Systems (or a related field) preferred
• ITIL Foundations certification
• Associate or Expert level certifications in Windows Server and System Centre Configuration Manager
• Proven experience supporting Microsoft Active Directory, System Centre and Exchange.
• Knowledge of other Microsoft products such as Office 365, Teams, Azure AD.
• Experience with Mobile Device Management and Azure in an enterprise environment will be advantageous.
• Experience with Powershell scripting will be advantageous.

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Working at NTT

• Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following:
• complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What will make you a good fit for the role?

• Standard career level descriptor for job level:
• Assignments are received in a goal-oriented format and resources are allocated to meet these goals
• Gives guidance to subordinates but allows latitude within organization’s policies and procedures
• Recommends policy / process changes that affect immediate area
• Works on issues of diverse scope
• Follows procedure when methods for solutions need to be selected
• Acts as advisor to meet schedules or when technical issues need to be resolved
• Responsible for schedules and performance requirements
• May have budget responsibilities
• Mistakes may incur costs or impact short-term goals
• Interacts with subordinates, customers or peers from other areas on matters pertaining to functional area
• Leads co-operation between members and teams

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Working at NTT

• Responsible for the identification, creation, and management of the business relationship with the Partner to enable business, create alignment on strategic initiatives, develop programs and incentives to drive revenue, and/or create complementary products / services to produce sales opportunities for the company.
• Manages individual contributor Alliance Specialists within the organization.Defines mutual goals and objectives, builds awareness and support of overall strategic benefits of the alliance
• Works with key stakeholders in Dimension Data, NTT and the Partner to build business plans to achieve strategic goals and objectives.
• Evangelizes company products in conjunction with recruiting key alliances/partnerships.
• Provides financial analyses, long-range forecasting, and analysis studies associated with the alliance/partnership.
• Establishes metrics to assess the sales impact of the solution(s) in the marketplace and the overall success of the alliance.
• Monitors competitor activity in accounts and works with the Partner and the
• Dimension Data account team to implement strategies to maintain account ownership and block competitor advancement.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Key roles and responsibilities:

• Ensure the alliance is orientated towards creating incremental value for Dimension Data, increasing long-term revenue. Manage, maximize and drive the relationship between Dimension Data and the Partner.
• Explore existing alliances to discover perspectives, information, and opportunities and use this information to develop and implement detailed vendor and alliance management plans.
• Acting as the interface between the Partner and Dimension Data on deal management, tracking and forecasting.
• Achievement of agreed the Partner bookings target.
• Ensure that all Partner agreements, programs and initiatives are properly disseminated, adopted, monitored and tracked on agreed cadences.
• Market Dimension Data skills, propositions, and capabilities within the Partners business.
• Explore and evaluate new products and services within the Partner portfolio to take to market and develop and manage the partner propositions.
• Negotiate and secure the best value pricing for the Partner supplied services and products.
• Work with a variety of internal stakeholders to implement catalogs, operational processes, and the terms and conditions for new partners to take on and renew partners.
• Ensure that Partner contracts are signed to enable activation of the Partner relationship, including the conclusion of service level agreements.
• Manage and report on the performance of the Partner to ensure that metrics are accurate and evidential, and that remedial action is taken against poor performance.
• Identify the supporting resources and systems such as reports, processes, training, and/or documents that provide the most value for the partnership.
• Manage a team of individual contributors in the alliance management function

Knowledge, skills, and attributes

• Ability to foster multi-level relationships with its partners, including those in more senior positions
• Rich in industry knowledge and are experts in their fields
• Demonstrate good persuasion, negotiation, and influence ability
• Good management and leadership skills and are able to think at a conceptual level
• Possess good communication skills (both verbally and written)
• Knowledge of partner propositions, markets, business challenges, and customer opportunities
• Deep knowledge of the business and solutions
• Good project management skills

Academic qualifications and certifications:

• Relevant Bachelor’s degree
• Relevant certifications

Experience required:

• Demonstrated and relevant years relevant experience in a partner or vendor management role
• Experience managing and leading a team of individuals
• Budget management experience
• Project management experience
• Business development experience