Career Opportunities at NTT Ltd

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The automation engineer shall be responsible for designing, developing, and implementing automated systems and processes to improve the efficiency and effectiveness of processes within the organization.

Working at NTT

The automation engineer shall be responsible for designing, developing, and implementing automated systems and processes to improve the efficiency and effectiveness of processes within the organization.

Key Roles and Responsibilities:

• Designing automation systems: The automation engineer designs automation systems that include hardware and software components to automate manual processes.
• Developing automation solutions: The automation engineer develops automation solutions for production processes or equipment to improve efficiency, increase throughput, and reduce costs.
• Testing and validating automation systems: The automation engineer tests and validates automation systems to ensure they meet the design specifications and functional requirements.
• Troubleshooting and problem-solving: The automation engineer troubleshoots and resolves issues with automation systems and processes, identifying and resolving technical problems that arise.
• Collaborating with cross-functional teams: The automation engineer works with cross-functional teams, such as production, engineering, and maintenance, to identify opportunities for automation and develop solutions that meet their needs.
• Developing and maintaining documentation: The automation engineer creates and maintains documentation for automation systems, including technical manuals, training materials, and standard operating procedures.
• Continuous improvement: The automation engineer continuously monitors and improves automation systems, optimizing their performance and identifying areas for improvement.
• Keeping up-to-date with industry developments: The automation engineer stays up-to-date with the latest industry developments and emerging technologies, incorporating new tools and techniques into their work.
• Play a critical role in improving the efficiency and effectiveness of processes through automation
• Use technical knowledge and expertise to design and implement automation systems that improve productivity, reduce costs, and improve quality
• Strong programming skills to design, develop, and implement automation solutions for manufacturing or production processes
• Develop automation scripts, software applications, and web-based automation solutions that interact and integrate with operating systems, databases, and other applications or used to access, manage, and manipulate data
• Daily administration and operation of Automation tools, Ansible, Puppet
• Manage automation code and tracking changes
• Containerisation of applications using Docker and orchestration using Kubernetes
• Creation and maintenance of CI/CD pipelines using Jenkins, Ansible, Git

Language Skills

• Proficient in programming languages, database programming, object-oriented programming, web development, API development, and source control

• Programming languages: Should have exceptionally strong understanding of programming languages such as Python, Java, C++, or .NET
• Familiarity with Operating Systems like Red hat, Linux, Centos, SUSE Linux, FreeBSD
• Familiarity with Patching Tools like Ansible Tower, Satellite server
• Service Now: Familiarity with Service Now modules and development in Service Now
• Scripting languages: Knowledge of scripting languages such as PowerShell, Bash, or Perl
• Database programming: Automation engineers should have experience with database programming languages such as SQL
• Object-oriented programming: Understanding of object-oriented programming (OOP) concepts such as inheritance, polymorphism, and encapsulation is a must
• Web development: Knowledge of web development technologies such as HTML, CSS, and JavaScript
• API development: Experience in developing application programming interfaces (APIs) using languages such as WSDL, NETCONF, REST, YANG, XML, JSON
• Source control: Familiarity with source control tools such as Ansible, Chef, Puppet, Jenkins, Git, SVN, or TFS
• Exposure to Automation RPA Tools
• Good understanding of networking, operating systems, and SaaS/PaaS platforms (Azure/AWS/Google cloud)

Additional Job Requirements

• Strong interpersonal, communication, and documentation skills and the ability to develop strong stakeholder (internal / external) relationships
• Strong industry and market awareness
• Ability to negotiate / influence
• Seasoned and experienced professional
• Resolves wide range of issues in creative ways
• Uses good judgement in selecting tools and methods to solve problems
• Ability to sprint with minimal instruction and hand-holding

Qualifications and Certifications:

• Certified Kubernetes Admin
• Microsoft AZ 104, AZ 900

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Working at NTT

The Technical Support Representative is responsible for technical support and troubleshooting for our clients in order to ensure that their systems are running smoothly. You'll also be responsible for keeping up-to-date with new technology and developments within the industry. .

Key Roles and Responsibilities:

Execute approved maintenance activities

The Technical Support Representative will execute approved maintenance activities. These activities could include system patching, system upgrades including software deployment or configuration changes. Taking direction from their team leader or senior team members, they will execute the maintenance activities assigned to them.

Ensure resolution of incidents and requests

Investigate incidents assigned to them and apply appropriate procedures to resolve them. Apply standard operating procedures for service requests. Ensure efficient and comprehensive resolution of incidents and service requests. This could involve resolution following agreed procedures calling on their own technical skills and competency or ensuring that resolution is completed by coordinating with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions. Where necessary, they escalate incidents and requests to a resolver group or other functional teams. Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.

Shift handover

The Technical Support Representative will be required to work shifts and will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.

Knowledge Management

They will utilize knowledge management systems as part of all work activities to ensure adherence to agreed procedures. They will proactively identify opportunities for additions, modifications or improvements to knowledge management systems in order to reduce incident resolution time and increase the number of activities that can be completed.

Quality Management

They will proactively identify opportunities for work optimization including opportunities for automation of work, request fulfilment and incident resolution tasks performed by L2+ that could be completed by L1, opportunities for repeat incident avoidance and other general process improvement opportunities.

Academic Qualifications

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• ITIL
• CCNA

Required Experience:

• 1 to 2 years of experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organization.

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Want to be a part of our team?

The HR Consultant is responsible for maintenance and implementation of HR Policies and
Procedures, recruitment and selection, advising on HR matters, general admin, staff
induction and termination process and overall people support to Operations.

Working at NTT

Key Performance Areas

1. Recruitment • Screens CV's to select applicants meeting criteria • Co-ordinates and facilitates the interview process including logistical requirements • Assesses suitability of all candidates for temp + perm roles • Provide feedback on applicants selection outcome 2. Induction and Orientation • Conducts induction training for all new employees • Train all new employees on performance management systems (PDS) / ESS (incl. claims / leave / payslips etc.) • Provides orientation template to line manager and follows up on completion • Maintains attendance registers for all training / communication sessions • Assumes accountability for own knowledge and skill level for HR systems 3. Administration • Submits all completed on-boarding "new starter documentation" and termination documentation to Central HR admin and payroll timeously • Maintains employee filing system • Payroll query resolution as and when they occur • Updates Business Unit org charts monthly • Maintain positive and professional relationships with management and staff • Conducts audits on Shift allowance / leave / overtime etc. and reports on any outof-line situations • Effects salary increases change letters to payroll • Completes monthly HR admin and reporting as required 4. Industrial and Employee Relations • Advises on and implements Disciplinary processes as required and in accordance Job Profile: Human Resources Consultant with the law • Represents the company at DE's, ensuring all procedures are adhered to • Takes minutes at DE's • Ensures employee satisfaction surveys rolled out as and when required • Co-ordinates the wellness day initiative with service provider • Tracks recognition mechanisms to ensure legal compliance from paye perspective • Provides basic advice and guidance to line management on the application of HR policies and processes 5. Special Projects • Completes various projects as required from time to time

What will make you a good fit for the role?

MPETENCIES Knowledge Skills Attributes ▪

Completed or studying towards an HR diploma/degree ▪ Minimum 2-3 years, HR experience ▪ Knowledge of LRA ▪ Knowledge of BCEA, SDA ▪ Oral and written communication skills ▪ Attention to Detail ▪ Problem solving • Planning and Organizing • Technical Expertise (2) ▪ Impact ▪ Resilience

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Working at NTT

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties

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Want to be a part of our team?

Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management. Provides direction for the effort required to protect the company’s data, tools and information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility. Usually requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Survey Tip: Typically focused on internal IT service delivery for employees, but may have an external client focus if involved with company-hosted, web-enabled, or outsourced solutions delivery.

Working at NTT

Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management. Provides direction for the effort required to protect the company’s data, tools and information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility. Usually requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Survey Tip: Typically focused on internal IT service delivery for employees, but may have an external client focus if involved with company-hosted, web-enabled, or outsourced solutions delivery.

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Working at NTT

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.

Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements.

May work directly with clients on-site or provide installation support remotely.

Supply Chain Management Functional Consultant

As a Supply Chain Management Functional Consultant, you will be responsible for developing the company's core front-end features. This includes new web applications and website redesigns across all platforms. You will work closely with other members of the team to develop and implement design patterns within our products. As part of your role, you'll also take on some additional responsibilities such as release management and ongoing development efforts where appropriate.

Requirements

Responsibilities include, but are not limited to:

• Enhances existing software and develop new functionality or integration, to address specific needs or to solve a particular problem
• Perform development services for implementation projects
• Perform ongoing development support services
• Evaluate necessary upgrade customizations for new versions of MS Dynamics D365 for SCM and Warehousing and Logistics.
• Understanding of defined business and user requirements the developer will translate these requirements to Dynamics 365 SCM and Warehousing and Logistics.
• Find solutions within Dynamics 365 SCM and Warehousing and Logistics. environment including building extensions and customizations
• Participate in analysis and design sessions – work with business analysts and functional consultants to determine the best fit solution
• Deliver the complete Dynamics 365 SCM and Warehousing and Logistics. solution together with the technical and consulting team
• Communicate progress with project teams
• Code promotion, deployment, and testing of new code cross various environments

Qualifications

• Bachelor’s degree in Computer Science, Engineering or related field required
• Experience developing SCM and Warehousing and Logistics solutions.
• Certification on MS SQL Server and MS Dynamics D365 for Operations (Deployment)
• Minimum 5 years’ ERP technical experience and 3 years product experience
• Advance skills in MS SQL Server will be an advantage
• Azure technology will be an advantage (basic Azure admin knowledge)
• Ax2012 and/or Microsoft D365 System administrator knowledge will be a big plus
• Experience with Agile project management methodology preferred.
• Five years of experience with a focus on application development and software engineering.
• Must have at least three years of experience in software development and/or SCM and Warehousing and Logistics project management.
• Minimum of 5 years’ experience in SCM and Warehousing and Logistics applications and knowledge of online marketing
• Experience with developing and implementing CRM solutions a plus.

Skills and Competencies:

• Knowledge and understanding of Microsoft D365 (SCM and Warehousing and Logistics) Infrastructure and Architecture (advantageous)

Soft Skills:

• Good communicator
• Good planner
• Good coordination and liaison
• Leadership skills
• Team management
• Time management
• Attention to detail

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Working at NTT

Provides technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products.

Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.

May build a mini-application based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or product demo for a client. May provide software development and consultation to prospective users and/or product capability assessment and validation.

Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Services Architects are pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains. Key focus areas are Client Experience, Service Management, DevSecOps process/tools, and secure data API integration and hybrid delivery modeling. Designs often involve consulting and customized multi-product/multi-vendor solution elements with hardware, software, and cloud services.

They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

They manage a virtual team of domain experts to orchestrate the development of secure, multiple-year, services solutions.

Services Architects will apply both solution design and sales skills to engage and help close opportunities with decision-makers. They spend a substantial amount of time in front of clients supporting the other internal sales expert teams such as sales, partners, and services delivery teams; the delivery teams that will manage the client’s solution, continuous improvement, and deliverables. Building and developing excellent stakeholder relationships with this virtual team, fully understanding the client and the industry in which they operate will contribute to the success of this role.

You will have the opportunity to design solutions with some of the most innovative global organizations, technologies; accelerating the digital transformation business objectives and outcomes.

Responsibilities
Services Architecture Design:

• Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
• Leads the design of the Managed Service offering, interfacing with the platform delivery team.
• Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
• Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D, and delivery organization and partners to ensure supportability.
• Lead the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
• Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Map the client's requirements against the proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
• Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
• Participate or lead in scope of work determination, services pricing models and analysis of RFP/RFI’s
• Lead RFP responses for Managed Service requirements
• Work closely with the Solution team and the Client Contract Manager throughout this process and also assist in decision making
• Design solutions for the client that will be commercially competitive whilst managing risk
• Develop a thorough understanding of the client’s business needs and technology strategy and uses this to define and build a managed service that aligns with the client’s technology objectives.
• Build Service architecture models that leverage the Dimension data Platform services
• ensure the optimal functioning of an entity’s IT application software and Cloud infrastructure by outlining solutions architecture descriptions across domains, functions, and industries, then monitoring and governing the implementation
• design and communicate high level structure to enable and guide the design and development of integrated solutions that meet current and future business needs
• define Service descriptions for proposed services that form part of Managed Services contract
• Participate in contract negotiations

Pre-sales & influence client outcome:

• Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities. This will require an ability to discover and analyze the client’s current architecture, platforms, and operating models

Sales and delivery team’s collaboration:

• Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
• Coach, mentor, lead, and act as advisor and decision-maker in service design situations

Commercial design:

• Support the sales teams to have a commercial model discussion with the client
• Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
• Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model

Vendor management:

• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition

Knowledge, Skills, and Attributes Required

• Detailed knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
• Comfortable working with costing models in partnership with sales and finance stakeholders
• Proficiency in Application and Cloud/Infrastructure Managed Services
• Ability to communicate potentially improvements and value of our solutions to all levels of stakeholders; especially C-suite decision-makers
• Proven ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organization
• A strong point of view on emerging trends in technology, Managed Services Integration, Application Development – DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation
• Demonstrated analytical skills and ability to discover and analyze all input and data

Required experience

• You will need to demonstrate an impressive track record of designing managed services solutions to large enterprise accounts
• Proof of structuring large, multi-year profitable contracts
• Solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design
• Experience working in an environment with global delivery and in multiple geographies and industries

Required Qualifications and Certifications

• Tertiary level – bachelor’s with 6 years experience; or post-graduate degree with at least 6 years experience in a consulting capacity
• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
• Scaled Agile certification or equivalent
• Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable