Career Opportunities at MTN

This role is OpCo/Remote based not Dubai or South Africa.

Mission/ Core purpose of the Job:

The Senior Manager: Rewards & Compensation manages the day-to-day compensation and benefits-related activities. The SM works closely with other HR staff and the organization leaders to review and update existing benefits and compensation policies and ensure the organization complies with existing legislation. The SM C&B develops and implements the reward strategy, including salary benchmarking, pension arrangements, benefits management, and annual compensation events such as bonus and salary reviews.

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's):

The SM: C&B will be accountable to achieve the following objectives:

• Define a fair, equitable and competitive total compensation and benefits package that fits and is aligned to GC’s Group strategy and business goals, in line with Group HR Reward Policies and procedures.
• Ensure that compensation practices are in compliance with current legislation (pay equity, human rights, etc)
• Run the monthly payroll for GC employees in coordination with HRBPs and manage secondment chargebacks.
• Manage payroll-related claims received from employees and all other benefits as per MTN GC Terms and Conditions as well as MTN GC C&Bs policies.
• Manage DIFC Employee Workplace Savings Plan (DEWS) and enroll employees in Dubai in such plan.
• Carry out salary and labour market benchmarking surveys on a regular basis in different footprints, report findings and provide suggestions regarding the salary scale and prevailing pay rates in all regions.
• Coordinate with the Finance/Tax function to make sure that GC has full compliance to income tax regulations in ROW.
• Receive and implement approved individual remuneration instructions.
• Manage separations and calculate final settlement payments.
• Supervise remuneration payments to employees on a regular basis.
• Ensure that all employees receive notifications of payments/Salary slips including all deductions.
• Carry out the salary review exercise on company level on annual basis.
• Oversee the execution of responding to employees’ requests in terms of Employment Letters.
• Oversee the calculation and payment of employees’ overtime as per overtime policy.
• Implement the group policy regarding employees’ performance bonus calculation and payments.
• Generate HC reports and any other requested reports on the company level or the group level.
• Coordinate with other HR parties regarding quality of employees’ data on the HR systems.
• Monitor HR overall budget and staff cost versus expenditures.
• Set and manage the recognition strategy and redeemed points with related vouchers in coordination with OD division.
• Follow up with the Finance division when any adjustment in HR budget is needed.
• Follow up and coordinate with banks to facilitate payroll and to attend to special requests.
• Conduct periodic reconciliation and oversee internal and external audits and provide related reports.
• Ensure regular reporting on overspent budget items.
• Carry out job evaluation exercises when needed.

Job Requirements (Education, Experience and Competencies):

Education:

• Bachelor’s degree in Human Resources / Business Administration/ Finance or related field.
• MBA or Post Graduate Diploma in Human Resources is advantageous.

Experience:

• Minimum 10 years relevant experience with manager track record for minimum of 5 years in similar position, with experience of managing others.
• Experience working in telecom industry and in a global/multinational enterprise with a good understanding of emerging markets.
• Proven experience in HR Operations, Rewards & Payroll administration & operational business partnering.
• Knowledge of local labour laws and employee regulations.
• Worked across diverse culture and geographies.

Competencies:

Functional Knowledge:

• Familiarity with various types of incentives and benefits
• Adequate knowledge of DIFC labour rules and labour regulations in the UAE.
• HR policies and procedures
• Manpower Planning & HC and Opex Budgeting
• Recruitment & Onboarding
• HR Operations and Service delivery
• Rewards, Recognition & Reporting
• Pay structure & Employee taxation
• Business Partnering

Skills

• Relationship/People management
• Strong quantitative and analytical skills
• Project management
• Conflict management
• Continuous improvement
• Delivery focused
• Negotiations
• Innovation
• Relationship building
• Presentation

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JOB DESCRIPTION

The Manager: Consumer Digital Transformation will be responsible for the following:

Strategy Development and Implementation

Work with the SM: Digital transformation to support the creation of sub-divisional strategy related to Digital Transformation (consumer focussed) in line with overarching divisional goals (and overarching Group Digital Transformation programme) with emphasis on client experience (internal and external)

1. Ensure effective implementation of sub-divisional strategy by:
2. providing clear guidance, direction and support to necessary digital transformation stakeholders across operating companies and Group functions
3.  developing and managing programmes and associated ideal structures to drive expeditious and high-quality implementation of digital transformation initiatives
4. Business driven customer centric solution by overseeing the rollout of technologies that will help improve the customer experience of the network and brand, the transformation of the contact centre into a digital interaction centre, the transformation of customer experiences through mobility and the use of analytics.
5. Supports projects that incorporate a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives.
6. Integrates how the big picture of the initiatives comes together from definition through implementation on implications across the business
7. Supports initiative teams with skills in process excellence, project management, facilitation, problem-solving, accelerating transformation and value creation to drive toward required outcomes. Surfaces capacity, pacing, resourcing issues and any other red flag issues needing leadership attention.
8. Ensure active stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process
9. Provide a governance structure to projects. The role ensures accountability and enables the predictability of the outcomes of each transformation initiative.
10. Work collaboratively across all parts of MTN Group teams.
11. Build and sustain commitment to long-term goals across multiple teams and drive people advocacy trust, confidence, and integrity to inspire enthusiasm for achieving success.
12. Analysing business requirements, assessing the impact of technical innovations, and ensuring said requirements are put in place in association with relevant stakeholders.
13. Drawing up technology roadmap concerning business requirements, and providing technical capabilities are up to the task of supporting business initiatives.
14. Support the S&D, GVP, CVM and Customer Experience function concerning new enhancements in existing technology and tools.

Key Performance Indicators include the following:

1. Digital Platforms: Platform pilot and rollout, Engagement rate, improvement in operational service metrics and improvement in digital channel sales metrics
2. Customer adoption on the platform.
3. Customer sales on the platform.
4. Customer experience management:
5. Platform implementation and adoption
6. Customer NPS
7. Churn reduction
   1. development of business plans, execution milestones (quantitative and qualitative) and key performance indicators to determine the maturity and progress of digital transformation efforts
   2. continuous collaboration to drive Digital Transformation across systems, process and culture
   3. monitoring and evaluation of efforts for discussion and presentation at senior executive leadership level
8. Thought leadership: Bring new ideas and thought leadership to the table, in parallel the day-to-day activities.
9. Support in driving customer experience transformation using technology within the Group in line with overarching divisional goals. This relates to the digital transformation of both sales and customer service, with a focus on improving customer experience, and operational metrics based on digital transformation efficient. Examples of such programmes include execution of Chatbots servicing initiatives, news sales channel establishment such as integrating sales opportunities with social media partners etc.
10. Development and implementation and business value realisation of the Customer Experience Management (CEM), Omnichannel and chatbots and virtual assistance technologies and related project management.
11. Technology roadmap drafted together with group technology to support consumer initiatives.

Job Requirements (Education, Experience and Competencies)

Education:

Bachelor’s Degree in Engineering/IT or related field

English, French, and Arabic (as advantage)

Experience:

1. Experience with digital transformation programmes (strategy and execution)
2. Experience in telecommunications industry is beneficial
3. 3 - 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
4. 1 - 2 years of experience in a supervisory / managerial role
5. 3+ years of experience in ecommerce and online and digital channels
6. 3+ years in a customer experience management role
7. Experience working closely with senior leadership
8. Experience in leading change / transformation (marketing) at an operational level advantageous
9. Relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
10. Design thinking training (advantageous)
11. Demonstrated experience leading cross-functional teams and initiatives in a large corporation
12. Advanced understanding current technology trends and consumer behaviour
13. Strong analytical skills with an ability to translate data into action
14. Experience working in an Agile / Scrum methodology

Competencies:

1. Business Acumen, Problem Solving, Information processing
2. Data interpretation, Judgement, Continuous improvement, Reporting
3. Get it done, Communication, Innovative, Agile, Accountable
4. Change management
5. Complex structures
6. Decision making processes
7. Information processing
8. Project management
9. Relationship management
10. Risk management
11. Stakeholder management
12. Telecommunications industry
13. Ability to present complex information to a variety of audiences
14. Familiarity with traditional and modern training methods, tools, and techniques
15. Ability to conduct cost-benefit analysis and calculate training ROI

Other:

International travel