Career Opportunities at MiWay Insurance Limited

What will you do?

• Client & Customer Management: Handle queries from internal and external customers within set SLAs and in line with standard operating procedures

What will make you successful in this role?

• Grade 12/Standard 10/NQF 4 
• BCom Degree (Optional)

Key Deliverables include but not limited to

• Request relevant documents from customers. 
• Administration Ensure the document management process is managed within SLA and in accordance with the standard to the standard.
• Monitor outstanding salvage and the ensure correct status is applied to the various systems.
• Handle exceptions in accordance with the standard operating procedure and record the reason for exceptions.
• Appoint service providers in accordance with the standard operating procedures.
• Ensure salvage processes are performed in accordance with the standard operating procedure. 
• Document and Data Management Request registration documents from customers and finance companies. 
• Receive, file, document, and distribute registration documents to the salvage provider once received. 
• Ensure accurate record-keeping during the salvage process. 
• Data Collection & Analysis Collate and analyse information for management and financial reporting. 
• Work Scheduling and Allocation Organize your own work schedule in order to get the job done. 
• Supervise junior administrators and assign short-term tasks to others if necessary. 
• Operational Compliance Develop a working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. customer requirements and surpass their expectations

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Excellent administrative skills
• Good communication skills
• Empathetic
• Strong Time Management
• Organised
• Professionalism
• Self-disciplined
• Self-motivated
• Self-Managed
• Analytical 
• Desire to excel
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Attention to detail
• Able to work flexible hours
• Customer focus
• Active listening skills
• Understands claims process and policy wording
• Administratively Efficient
• Team player

Knowledge and Skills

• Claims administration
• Claims settlements
• Payment approval and rejections
• Operate within claims guidelines and compliance

Personal Attributes

• Self-development - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently

go to method of application »

What will you do?

• An exciting new opportunity exists in the MiWay Actuarial team. We are looking for a Junior Personal Lines Underwriter who will contribute to our risk management efforts. If you are a self-motivated individual who is passionate about risk management and has strong analytical and problem-solving skills, we encourage you to apply for this role.
• Under general direction, assesses complex situations that involve greatest risk. Provides guidance and assistance to subordinate Underwriters. Within company guidelines, approves or denies applications on own discretion. Selects and accepts major risks on behalf of the company, evaluating proposals rather than mechanistic assessment. May supervise underwriting staff.  These responsibilities may be applicable across all industries and disciplines.

What will make you successful in this role?
Minimum Qualification Required

• Matric
• Applicable post-matric insurance related qualification (advantageous)
• FAIS regulatory exams (RE5 or RE1)
• Where applicable Class of Business or Continuous Professional Development (CPD) training
• Bachelor's degree in business, finance, or economics (advantageous)

Minimum Experience

• Proven track record with a minimum of 2 years’ experience in underwriting, sales, or client services in the short-term insurance industry
• Thorough understanding of personal lines insurance products
• Knowledge and Skills

Competencies Required

• Strong analytical and problem-solving skills
• Attention to detail and accuracy
• Analysing and interpreting data
• Excellent verbal and written communication skills
• Agile and willing to change priorities as business needs change
• Ability to manage time and prioritize tasks

Personal Attributes

• Decision quality - Contributing independently
• Persuades - Contributing independently
• Action orientated - Contributing independently
• Business insight - Contributing independently

go to method of application »

What will you do?

• At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" - but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans... by you.
• This is why we focus on our clients’ needs; finding new ways to simplify their lives and how they do things. We give them products, services and solutions that enable them to live and enjoy life on their own terms – in their own way.
• Agile values and principles are strongly embedded in our culture and they are at the core of how we make decisions and how we approach adding value within the company.
• Our development department is grouped into various teams who service various areas of our business. Our teams are self-organising and given autonomy to influence the technical direction of our applications and shape the success of our organisation. We promote a flat structure which means that we are all equally responsible for the role that our department fulfils and how we add value to the business. Even though some individuals are tasked to take on more or alternative responsibilities, we do not promote classic titles and traditional structures.
• In line with an agile principle, we take our level of technical excellence seriously. We place a vast amount of emphasis on coding standards and quality, and strictly adhere to them. All our code and solutions are reviewed by the whole department to promote knowledge sharing, and our testing community is empowered to make the final decisions on whether acceptance criteria are met.
• Even though we require team members to have adequate working experience and a healthy attitude towards growing skills and participating in our industry, teams are not built around individual superstars and we prefer individuals who are more team orientated.
• Interested? Well, we're looking to grow our team with a talented, passionate Software Quality Assurer, who will be responsible for planning and testing world-class solutions within our cross-functional team. The ideal candidate will contribute towards sustainable, intuitive, and functional solutions that meet business needs, while furthering our ever-growing technology-stack and applications.

Minimum Qualification Required

•     Matric
•     Relevant IT degree or diploma will get preference
•     ISTQB certification (Desirable)

Desired Experience

•     At least 3 years’ experience in Software Testing
•     Knowledge of various testing techniques
•     Knowledge of Cypress or similar tools
•     Knowledge of Postman or similar tools
•     Experience in mobile testing e.g., Android, iOS
•     Experience in testing APIs
•     Candidates with any of the following experience will receive preference:
  •     Experience in an Agile environment 
  •     Advanced technical skills like
  •     SQL
  •     JavaScript
  •     REST / JSON
  •     SOAP / XML
  •     Networks & Infrastructure experience 
  •     Performance Testing

Deliverables include, but will not be limited to

•     Catch defects when the agile team is planning a requirement
•     Perform weekly regression testing before deployment to production
•     Perform regression testing when required from other teams
•     Must understand all business areas (front and back-end) not just your teams’ area 
•     Assist in product version testing
•     Continuously growing your technical skills (programming, SQL, API, networks)
•     Pair with other testers, developers, and product owners
•     Mobile and Web Testing

Competencies Required

•     Get clear acceptance criteria when a user story is being discussed
•     Apply context driven testing with exploratory testing in an agile environment (Scum and Kanban)
•     Using testing techniques to get testing coverage
•     Understand programming / SQL fundamentals
•     Front-end, back-end testing, integration testing
•     Must be able to test any system 
•     Always document testing against acceptance criteria of user story
•     Work closely with Scrum or Kanban team to get working software in production
•     Participate in all agile ceremonies and limit work in progress  
•     Mobile and Web testing across multiple devices and browsers

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently