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At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
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Purpose
To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 - 2 years experience in a similar environment
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting
Additional Minimum Qualifications
Outputs
Process
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Process and pay all new and adjustments to area specific claims accurately and timely, ensuring claimants needs are met within authority levels.
- Reconcile specific individual claim histories, resolving queries timeously and accurately.
- Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Collates, records and examines information to make claim settlement determinations and approves or denies payment in line with set standards.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Query resolution (Basic)
- Administration (Basic)
- Claims knowledge (Basic)
- Customer Relationship Management (Basic)
Behavioural Competencies
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Customer service orientation (Basic)
- Communicating with Impact (Basic)
- Customer Orientation (Basic)
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Purpose
To deliver data verification services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 - 2 years experience in a similar environment
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Additional Minimum Qualifications
Outputs
Process
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Analyse data and provide monthly reports that reflect insight into tendencies and patterns.
- Analyse and develop recommendations from data and business analyses and formulate them into business plans.
- Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Data Management (Intermediate)
- Standard operating procedure compliance (Intermediate)
- Administration (Intermediate)
Behavioural Competencies
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Customer Orientation (Basic)
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Purpose
To perform risk administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 - 2 years experience in a similar environment
Additional Requirements
- Perform additional ad-hoc tasks as and when required across the client service centre to meet commitments made to clients
- Maintain expected performance standards each month, ensuring and adhering to the required monthly timekeeping and attendance standards
- Recommendations & resolution to complex problems encountered
- Participate in all projects assigned
- Has a detailed knowledge of Risk Products and relevant LTIA legislation
- Advanced knowledge on Excel
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Additional Minimum Qualifications
BComm or any Financial Qualification
Outputs
- Understanding of administration of risk products processes such as Anniversaries, Billing, Commission, Underwriting and Membership Updates
- Monthly updating and maintenance of scheme and membership data through the above processes
- Ensure accuracy and completeness of all tasks performed within service level agreement
- Preparation and issuing of client reports
- Plans and prioritises work independently
- Regular client interaction on a professional and effective manner on both verbal and written communication
Process
- Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
- Advise on, communicate and provide risk and compliance support to assist and support the meeting of statutory, supervisory and regulatory requirements.
- Implement OHS processes according to legislative requirements, including risk identification and processes related to buildings requirements.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Risk Awareness (Basic)
- Reporting and Interpretation (Basic)
- Occupational Health and Safety (Basic)
- Risk management (Basic)
Behavioural Competencies
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Governance, Ethics and Values (Basic)
- Communicating with Impact (Basic)
- Customer Orientation (Basic)
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Purpose
To deliver quotes administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 - 2 years experience in a similar environment
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [Level N/A: Pre-2009 was L6] in Finance Economics and Accounting
Additional Minimum Qualifications
Outputs
Process
- Accurately administer, plan for and complete financial activities within area of work in an efficient, effective and up to date manner.
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Contribute to the effective and efficient administration of operational costs within budget, identify areas of financial risk and escalate.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Business IT Systems (Basic)
- Query resolution (Basic)
- Financial Acumen (Intermediate)
- Customer Relationship Management (Basic)
Behavioural Competencies
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Customer service orientation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
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Purpose
To provide specialist advice and support in order to implement relevant components of risk management and to monitor and advise on associated compliance (or non-compliance), through the execution of predefined objectives as per agreed SOPs.
Minimum Experience
2 - 3 years experience in a similar environment
Minimum Qualifications
Degree in Legal/Law
Additional Minimum Qualifications
A post graduate diploma in Compliance an advantage.Membership with CISA an added advantageRegulatory Exams where required.
Process
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
- Perform compliance management activities to minimize compliance risk to the business and ensuring adherence with policies, standards, procedures and guidelines in accordance with business and regulatory requirements.
- On-going monitoring of emerging and existing laws, regulations, and industry practices relevant to the business and driving the implementation of appropriate interventions.
- Responsible for the review of incident data and carries out root cause analysis to ascertain the cause and monitor remediation initiatives.
- Responsible for providing opinion on compliance-related enquiries and to provide guidance regarding the products/services of the business, in accordance with emerging/new regulations.
- Remains abreast of changes in compliance landscape, provide advice on upcoming regulations, evaluating the overall impact on the business and provide appropriate recommendations.
- Implements the approved compliance program across all areas of the business.
- Ability to detect potential compliance issues and provide recommendations for corrective action as appropriate.
- Supports compliance and ethics communication, training initiatives across the organization.
- Analyse changes in the law and impact on business; consult with operational and functional teams to ensure program effectiveness.
Customer
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
- Builds strong relationships with management, operations and other staff to further the purpose of the role; work across functions, regions and business units to effectively further the Company’s compliance program.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
- Support a compliance risk management culture within the business through the implementation of effective awareness, training, development and communication programs.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Technical Competencies
- Research and Information Gathering (Basic)
- LHL Governance and Regulatory Framework (Basic)
- Compliance & operational risk knowledge (Basic)
Behavioural Competencies
- Interpersonal Effectiveness (Basic)
- Teamwork and Cooperation (Basic)
- Problem Solving and Analysis (Basic)
- Communicating with Impact (Basic)
- Governance, Ethics and Values (Basic)
- Professional/Technical learning (Basic)
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Purpose
The Senior Specialist Data Management is responsible for a full range of activities, which ensures the operational effectiveness, and excellence of the Data Warehouse concept. The Senior Specialist Data Management will design and document solutions and make appropriate recommendations that will positively impact operational effectiveness. The Analyst will track and resolve production issues within agreed service level agreements. The Business Analyst will be the functional expert on the specified application(s) he/she will be the sole point of contact between the business and the STANLIB Data Warehouse team.
Key Responsibilities
- Define the requirement activities that will be performed and how those activities will be performed on an enhancement, in accordance with any existing standards in the organization.
- Complete, clear, correct and consistent requirements clearly documented and Eliciting requirements is a key task in business analysis.
- Structure raw data collected during requirements elicitation, identify gaps in the information and define and describe the characteristics of an acceptable solution to a business problem.
- Refine documentation based upon stakeholder feedback and iteratively ensure feasibility of the proposed requirements to support the business and user needs, goals and objectives.
- Responsible for written acceptance of understanding of requirements from all stakeholders.
- Analyse documentation and proposed solution must display evidence of ICT drivers and any deviations must be clarified.
Additional Key Responsibilities
- Perform peer reviews on business analysts functional and enhancement specifications.
- Responsible for signing off functional testing and assists with user acceptance sign-off.
- Understand the interdependence and integration of different systems and related processes to apply practically in an area of work.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Comprehensively test solution to ensure delivery according to identified requirements and document changes for recording and governance purposes.
- Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
- Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
- Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
Minimum Experience
- At least 3 to 4 years relevant working experience.
- 2 years Business Intelligence working experience, gained on a variety of solutions (advantageous).
- High level understanding of Microsoft BI Technologies such as SQL, SSIS, SSRS, SSAS (advantageous).
- Asset management experience (advantageous).
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas in Information Technology and Computer Sciences
- FTI Diploma (advantageous)
- Basic SQL skills (advantageous)
- COBIT (advantageous)
- ITIL (advantageous)
- System thinking (advantageous)
We put our knowledge and insight acquired over the past 16 years, to serving a pan-African market of the future. Stanlib has received its second certification as a Top Employer from the Top Employers Institute.
Method of Application
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