Career Opportunities at hearX Group

Job Description

• This role is responsible for driving revenue growth and generation in the division, and to manage the marketing and sales teams to ensure that they reach the company’s revenue goals for the B2B division. Will also be responsible to determine and drive the sales and marketing strategy as well as plan and manage the implementation of strategy, with continuous optomisation of the strategies, spend and mid-course corrections in order to hit the annual revenue target and customer retention ratios for division.

Direct reports: 

• 4 x Sales Executives
• 1 x Client & Support Liaison 
• 1 x Marketing Lead

Minimum Education: 

• Business Management, Marketing Management or similar degree 

Minimum experience:

• 5 years in sales and marketing management and revenue generation

Required nature of experience:

• Compilation and execution of sales and marketing strategies
• Compilation and management of sales and marketing budgets 
• Experience with US market and US clients
• Working within the medtech environment
• Working within a digital environment 
• B2B and Enterprise Sales
• CRM Systems and reporting
• Driving business development
• Revenue generation
• Management of a sales & marketing team

Skills & Knowledge 

• Strategic development, decision-making and forward planning
• Key client management 
• Sales strategy
• Budgets, forecasts and financial management of department
• Consumer engagement

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Job Description
Job Purpose:

• Contribute to the robustness of the product roadmap and improvement function with the B2C division. Drive the implementation of the vision for our hardware and software products and line-up. Drive action throughout the organization to ensure the company's products meet the needs of its customers.
• Essentially, get new, compliant, and excellent devices and solutions onto the Lexie platform in the shortest possible time frame, pulling the global team together towards successful product implementation.

Remote Working:

• 2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed)

Minimum education (essential):

• Technical degree (BSc or BEng)

Minimum education (desirable):

• BEng Computer, BEng Biomedical or BEng Electronic

Minimum applicable experience (years):

• 5+ years minimum (8+ years preferred)

Required nature of experience:

• Hands-on software developer having been responsible for the development, implementation and maintenance of 1 or more projects/product.
• Experience with planning, managing priorities and ensuring high quality and timeous delivery
• Hardware integration and testing
• Documentation (specifications and quality management system)
• Source control systems (Git or SVN)
• Familiarity with software configuration management tools, defect tracking tools, and peer review
• Skills and Knowledge (essential):
• Able to understand, design and build complex systems
• Able to problem solve and troubleshoot issues and determine causes for success or failure
• Research and product development
• Good development practices utilising modern design patterns and software architectures
• Good communication and stakeholder management skills (internal and external)

Experience with a combination of any of the following (role will require coding across a range of languages and tools):

• C# development
• Web development
• Golang development
• iOS development
• Android development

Skills and Knowledge (desirable):

• A good understanding of storage mechanisms, threading, lifecycles
• Regulatory compliance
• Understanding of RF, BLE and wireless communications is preferable
• Audio processing knowledge
• Knowledge of medical devices and / or hearing aids
• Design and build data stores with complex relationships (relational or NoSQL)
• Built/Design distributed systems, RESTful and back-end APIs, or microservices
• Familiarity with (TDD) unit testing, performance, load, or end-to-end integration tests
• Experience with software like Atlassian JIRA or Monday.com

Project and Product Management (20%)

• Take personal ownership of projects/ products/ systems and work quality as well as contribute to team development and the hearX ecosystem as a whole.
• Efficient and effective reporting on progress, strategies, product performance, prioritization, decisions, risks, and tasks to Product Owner.
• Accomplish objectives by supporting the establishment of effective plans, and budgets; reviewing progress, managing priorities and capacity, and making mid-course corrections to ensure optimal outcomes.
• Ensure the team is aligned, meets timelines, and produces content of the highest quality by (but not limited to) coordinating and resolving issues experienced with projects and between team members.
• Effectively track, manage, and escalate project risks
• Effective stakeholder management, communication, and relationship management (both internal across functional teams and external)
• Multi-task on a suite of projects and products, all within different stages of development and implementation.

Product Research and Development (40%)

• Develop and integrate new products into the Lexie ecosystem, platform, and apps (spanning firmware development, app development, and hardware development). This includes defining product requirements and designing solutions that consider commercialization, legal and operational aspects.
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products, and systems.
• Effective product, services, and system testing (including integration and regression testing) and approval, including ensuring documentation are peer-reviewed, the management of release notes, and effective communication with stakeholders on changes and/or improvements.
• Drive continuous improvement and streamlining of existing products, services, systems, and processes within the division (by identifying issues, bugs, and bottlenecks)
• Ensure product design and development is informed by internal data as well as market, customer, and competitor research.

Regulatory and Quality Management (20%)

• Support business process improvements, operationalization, and optimization for the division (including QMS, practices, standards, and processes)
• Adhere to and ensure compliance with the established processes and standards for the division and product development lifecycle
• Support with the preparation, execution, and reporting on user studies as required for certification and quality verification of product roadmap
• Ensure quality control of new and existing products and services, which includes regulatory and legislative compliance (working with the L&R team) - resulting in low failure and returns rates

Documentation and Certification (20%)

• Produce and manage high-quality product development and specification documents in line with the quality standards and processes of the division (incl. handover documentation).
• Compile relevant records as necessary for compliance with ISO, CE, FDA, QMS (and other) standards and requirements as applicable to assigned products
• Assist with the application of, management, and improvement of quality standards and processes for product development documentation across the division
• Conduct documentation reviews to evaluate and improve document quality across the division and support with review and sign-off of subsequent designs and documentation post handover from the division to implementation teams
   

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Job Description
Job Purpose:

• Identity, analyse, filter and pursue business opportunities and partnerships to expand and enhance the B2C hearing aids, product and services offering as part of the product development roadmap.
• Within our context at hearX, a Product Partnership Manager is akin to a Business Developer, but on the product development side of the business (working with manufacturer and technology partners to find new product opportunities), rather than on the Sales side of the business (working to identify new retail partners and revenue channels).

Remote Working:

• 2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed)

Minimum education (essential):

• B. Communication Pathology in Audiology (or equivalent)

Minimum education (desirable):

• Qualification in Marketing, Communications, or similar

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Working with audiology and audiological treatment and tools (e.g hearing aids)
• Business and product development
• Revenue generation
• Relationship management
• Skills and Knowledge (essential):
• Excellent communication skills, both written and verbal
• Ability to understand and evaluate hearing aid and other audiological technology specifications
• Business development and revenue stream expansion
• Working with early-stage business ventures and achievement of significant revenue growth
• Proven ability to negotiate and work with high-level executives
• Ability to navigate large organizations and build meaningful contacts
• Ability to cope in stressful and dynamic environments
• Ability to execute within a team
• Essential Competencies:
• Examining Information
• Providing Insights
• Interacting with People
• Establishing Rapport
• Meeting Timescales
• Checking Things
• Producing Output
• Taking Action

Important Competencies:

• Documenting Facts
• Adopting Practical Approaches
• Generating Ideas
• Developing Strategies
• Showing Composure
• Embracing Change
• Inviting Feedback
• Understanding People
• Team Working
• Managing Tasks
• Seizing Opportunities
• Pursuing Goals

Product Strategy Management (30%)

• Understand the current objectives, product roadmap, and details of the hearX product suite.
• Research and keep abreast of current and future technology trends, customer needs, sales data, key players, and emerging businesses primarily within the fast-moving and evolving hearing solutions, hearing aid, and audiological technology industries.
• Compile and present new ideas and product development strategies for product and partner growth opportunities to the product development team (taking into consideration commercialization, regulatory, legal, and operational aspects)
• Work with Sales and Marketing teams regarding customer insights, key differentiators and messages and to ensure alignment between product development and marketing and sales strategies

Product Business Development (40%)

• Identity relevant manufacturers/partners/stakeholders to be contacted and pursued in terms of potential business opportunities and partnerships.
• Establish, manage, and maintain, strategic relationships with potential partners such as manufacturers, technology companies, developers, research labs, accelerators, incubators, etc
• Work with the product development team where needed to assess, select, define, and progress to ready-to-implement product and technology options and partnerships (not just opening the door, but seeing the opportunity through to conclusion).
• Ensure efficient implementation of business and opportunity development processes and strategies within the product development team

Project and Product Management (10%)

• Take personal ownership of product development roadmap and objectives as well as contribute to team development and the hearX ecosystem as a whole.
• Efficient and effective reporting on plans, strategies, progress, prioritization, decisions, risks, and tasks to the Product Owner
• Ensure good working relationships, alignment, and collaboration within the PD team and with the broader B2C stakeholders
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.

Documentation (20%)

• Compile and manage documentation (proposals, strategy documents, etc.) that are of high quality and intuitive/easy to understand
• Apply, manage, and improve quality standards and processes for product development documentation

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Job Description
Job Purpose:

• To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning of such services, with appropriate maintenance and data analytics on performance and use. Provide internal technical support and occasional client-facing support as well.

Minimum education (essential):

• Matric

Minimum education (desirable):

• A+ or equivalent technical qualification
• N+ or equivalent technical qualification
• MCSE

Minimum applicable experience (years):

• 1 - 3 years

Required nature of experience:

• Setup, configuration and troubleshooting of desktop/notebook hardware and software
• Supporting standard end user applications
• Supporting printers and print services
• Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
• Cloud Service Support
• Ability to perform basic repairs on laptops, desktops and some peripherals
• Skills and Knowledge (essential):
• Microsoft Windows 7, 8, 10
• Microsoft Office 2010 - 2016, 365
• Mac OS
• Remote Desktop Support
• Networking diagnostics
• Wired and Wireless Networking
• Printer Troubleshooting
• Gmail and GSuite support
• Skills and Knowledge (desirable):
• Salesforce administration
• Data Analytics setup and interpretation

Essential Competencies:

• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Following Procedures
• Managing Tasks
• Upholding Standards
• Producing Output
• Taking Action

Important Competencies:

• Providing Insights
• Establishing Rapport
• Conveying Self-Confidence
• Showing Composure
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Valuing Individuals
• Meeting Timescales
• Checking Things
• Pursuing Goals

IT Administration (45%)

• Maintain records of software licenses and assets.
• Assignment of software licenses and access.
• Manage stocks of equipment, consumables and other supplies.
• Manage CCTV.
• Monitor compliance with IT processes and rules.
• Assist with onboarding and offboarding of technical specifications for staff.
• Manage GSuite and email related support / setups.
• Manage Slack subscriptions and access.
• Report on system performance and use.
• Manage and maintain the VOIP phones and system.
• Manage Twilio instance and analytics.

Salesforce administration (15%)

• Manage Salesforce licenses (including supplier liaison).
• Assign and manage licenses internally.
• Manage User setup and configuration.
• Manage User permissions.
• Manage Salesforce Admin setup and configuration.
• Document Of Salesforce setup processes.
• Troubleshoot system and help log and fix errors.
• Offer on-site support to users.
• Setup and maintenance of TV’s in the Hearing Hub with relevant, real-time analytics.

Desktop and Hardware Support (20%)

• Install, maintain, configure required software.
• Act on IT requests from employees.
• Plan and undertake scheduled maintenance.
• Assist with Audio Visual requirements for meetings.
• Repair equipment and replace parts.
• Request quotes from suppliers.
• Configure and maintain printers.
• Keep Hearing Hub PC’s updated: new passwords and software every month.
• Enforce and monitor HIPAA and GDPR compliance on desktops.
• Manage work files and change logs for traceability.

Network Administration (15%)

• Maintain internal network.
• Plan network requirements.
• Manage internet connectivity.
• Manage internet access, routers, maintenance
• Manage user access.
• Maintain network hardware.
• Manage accounts and supplier relationships.
• Perform upgrades and maintenance on systems.

QMS (5%)

• Ensure that QMS guidelines are adhered to.
• Ensure that all supporting documents are kept to date.
• Ensure that all processes are kept relevant.

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Job purpose:

• Lead product vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes ownership of products in the B2C division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross-functional alignment, management of resources, and team capacity.
• Within our context at hearX, a Senior Business Analyst is akin to a Product Manager.
• This role works within a multi-disciplinary team.

Team Function:

• Business analysis, design and documentation for division (hearing aid hardware, apps, backend existing product improvements, new products and services, regulatory and quality management)
• Business intelligence analysis for division across call center, marketing, customer delight etc.
• Project and quality management

Minimum education (essential):

• BEng (Industrial) or BCom Informatics (Hons)

Minimum applicable experience (years):

• 5 years minimum experience in business analysis (including 2 years minimum experience in managing projects)

Required nature of experience:

• Business analysis and design within the IT, software or medical device field (SaaS and/ or HaaS models would be beneficial)
• Development of project, product and system specifications and associated documentation
• Requirement gathering and documentation
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office PowerPoint and Excel)
• Practical knowledge of SDLC
• Report and proposal writing skills
• Excellent communication, presentation, and workshop facilitation skills
• Business process design
• Problem solving abilities
• Functional and technical specification writing skills
• Agile Project Management and/or SCRUM Master or Sprint management
• Customer experience analysis and design

Skills and Knowledge (desirable):

• Business intelligence
• BPMN 2.0
• UML Knowledge
• SQL Knowledge
• Back end, Front end, and Mobile development knowledge
• User interface analysis and design
• Medical device regulatory knowledge
• JIRA or similar

Essential Competencies:

• Examining information
• Documenting facts
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action
• Pursuing goals

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people
• Articulating information
• Directing people
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales
• Checking things

Project and Product Management (20%)

• Take personal ownership of projects/ products/ systems and work quality as well as contribute to team development and the hearX ecosystem as a whole.
• Efficient and effective reporting on progress, strategies, product performance, prioritization, decisions, risks, and tasks to Product Owner.
• Accomplish objectives by establishing effective plans, and budgets; reviewing progress, managing priorities and capacity, and making mid-course corrections to ensure optimal outcomes.
• Ensure the team is aligned, meets timelines, and produces content of the highest quality by (but not limited to) coordinating and resolving issues experienced with projects and between team members.
• Effectively track, manage, and escalate project risks
• Effective stakeholder management, communication, and relationship management (both internal across functional teams and external)
• Support Product Owner with recruitment activities as and where needed
• Multi-task on a suite of projects and products, all within different stages of development and implementation.

Business Analysis (Product Research and Development) (40%)

• Analyse, design, and develop effective products, services, and solutions - that are informed by consultation, research, and analysis and consider commercialization, regulatory, legal and operational aspects
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products, and systems.
• Effective product, services, and system testing and approval, including ensuring documentation are peer-reviewed, the management of release notes, and effective communication with stakeholders on changes and/or improvements.
• Drive continuous improvement and streamlining of existing products, services, systems, and processes within the division (by identifying issues, bugs, and bottlenecks)
• Drive a data-lead approach within the division, ensuring data is gathered, accurate, top of mind, and considered across functions, products, and deliverables.
• Conduct market, customer, and competitor research to ensure that customer needs, market trends and our competitive advantage is understood and considered in the development of products, services, and solutions.

Regulatory and Quality Management (20%)

• Direct business process improvements, operationalization and optimization for the division (including QMS, practices, standards, and processes)
• Adhere to and ensure compliance with the established processes and standards for the division and product development lifecycle
• Support with the preparation, execution and reporting on user studies as required for certification and quality verification of product roadmap
• Ensure quality control of new and existing products and services, which includes regulatory and legislative compliance (working with the L&R team) - resulting in low failure and returns rates

Documentation and Certification (20%)

• Compile and manage documentation (requirements, specifications, UX, UI designs, process flows, wireframes and test cases etc.) that are of high quality and intuitive/easy to understand
• Compile relevant records as is necessary for compliance with ISO, CE, FDA, QMS (and other) standards and requirements as is applicable to assigned products
• Establish, manage and improve quality standards and processes for product development documentation
• Conduct documentation reviews to evaluate and improve document quality across the division