Career Opportunities at Guardrisk

Role Purpose    

• To design and facilitate most suitable organisational development interventions and solutions that is likely to increase the effectiveness of the business and enable employee engagement to empower the business to achieve its objectives in collaboration with other specialists. Provide leadership and guidance to Guardrisk stakeholders including senior leaders, Human Capital colleagues, and employees on learning interventions and solutions that will enable and sustain a high performing culture.

Requirements    

• Formal HR Qualification/IO Psychology Post Graduate Degree
• Honours Degree in Human Resources/IO Psychology with specialisation in OD
• Registered Industrial/Organisational Psychologist with the Health Professions Council of South Africa (HPCSA) - desirable
• At least 5 years’ experience within the Learning and OD areas of specialisation
• Demonstrated success in developing and deploying learning projects, interventions, programmes and solution, preferably in a corporate financial services environment
• Exposure to the Financial Services industry, exposure to Insurance environment is an advantage
• Knowledge and understanding of the FAIS Fit and Proper requirements
• Knowledge of Skills Development Act, BBBEE, EE, BCEA, LRA and other relevant legislation
• Knowledge of Organisational Design Best Practice and policies
• Knowledge of Change Management practices
• Knowledge of Organisational Psychology and Best Practices
• Knowledge of industry related trends (role and field of OD and Wellness)
• Knowledge of stakeholder management principles
• Knowledge of HR Value chain
• Knowledge of Talent Management practices
• Knowledge on content/curriculum, adapting generic content via redesign, optimising technology, development of exercises, simulations, gamification, and role-plays to fit different types of learners

Duties & Responsibilities    

• Design and develop learning curriculum/framework in line with talent management in Guardrisk
• Align learning initiatives to skills gaps identified at an individual and functional level
• Monitor the implementation of development plans and ensure skills targets are driven
• Design career paths for specific functions e.g. Portfolio Managers, Finance, Risk etc
• Design and provide guidance on digital learning solutions in line with learning and development strategy
• Develop and implement learning and development strategies that provide a holistic approach to learning and growth using the leadership philosophy, retention strategy, career management, talent management and succession planning.
• Partner with internal and external subject matter experts to support the HC Executive in the design, development and implementation of leadership development programmes
• Oversee the compliance to the requirements of the Skills Development Act, by ensuring that annual reporting and submissions meet time, cost and quality requirements
• Partner with the HC Executive on OD strategies and ensure implementation in Guardrisk
• Ensure alignment between OD interventions, business’ objectives in line with the Guardrisk People Strategy
• Collaborate with HC team to facilitate and deliver value adding OD programmes to address organizational development gaps e.g. talent management, succession planning, retention and career pathing
• Responsible to ensure that psychometric assessments used with Guardrisk are in line with the outcome to be achieved. This includes individual assessments for recruitment, development, talent management as well as team assessments
• Coach, advise and provide tools to leaders to successfully lead change in their environment
• Build and maintain effective business relationships with all key stakeholders by initiating and maintaining regular interactions
• Act as trusted coach and advisor to leaders and employees in the business on organisation development related issues
• Provide input into the Human Capital dashboard in terms of people practice related topics ensuring meaningful interpretation and integration of data across the Human Capital value chain via qualitative summaries
• Keep abreast of trends, legislation and best practices within the organisational development field to optimise service delivery
• Design a talent and retention strategy in terms of scarce and critical skills to build a sustainable pipeline of capability at all levels to ensure business objectives are optimally met
• Develop career pathing approaches and drive the implementation of career management with leaders and employees in order to identify, deploy, motivate and energise talent
• Implement career management interventions that focus on goal setting, career selection and job seeking to help individuals make career decisions
• Analyse market and competitor trends, and stay and exit interviews to advise business and HCBP on talent attraction and retention strategy for critical talent, particularly Actuarial
• Utilise talent management practices to identify and develop future key specialists and leaders and retain current talent
• Partner with the HC Executive to develop and implement an EVP solution / framework within Guardrisk
• Facilitate organizational change projects with management and employees to improve people processes, structures, measures and accountabilities
• Develop a change management approach based on business needs, a situational awareness of the details of the change and the stakeholders being impacted by the change
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
• Develop a set of actionable and targeted change management plans - including stakeholder and communication plan, impact management plan, training plan and resistance management plan in line with Change Management methodologies
• Partner with HCBPs and Change champions to facilitate change management
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Guardrisk values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team
• Support the building of the team’s capability in order to ensure that the team is equipped to strategically partner with business and provide leading solutions

Competencies    

• Business Acumen 
• Collaboration 
• Leads change and innovative 
• Client commitment 

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Role Purpose    

• The Underwriter will be responsible for writing new business, providing renewal terms, technical and claims advice, and liaising with brokers within the agreed mandate limits as determined by the Product Manager / Underwriting Executive.

Requirements    

• Grade 12
• FAIS – Completed RE5 Certificate and Credits (60 credits)
• Proven track record of underwriting experience e.g., assessing exposure, understanding risk reports, underwriting levels and risk rating
• DOFA Certificate
• 5 years’ experience in commercial underwriting
• Technical knowledge on the underwriting of Non-Motor and Motor Commercial risks
• Proven track record of underwriting experience e.g., assessing exposure, understanding risk reports, underwriting levels and risk rating

Duties & Responsibilities    

• Quoting and underwriting of new and renewal business on Commercial Risks
• Ensuring that risks are written within the company’s risk appetite and complies within the reinsurance/underwriting treaties and internal mandates
• Knowledge of facultative placements
• Basic system operating knowledge essential
• Renewal process:
• Conduct the policy renewal process, offering renewal terms after analysing claims history and risk profile
• Completing renewal process on system and providing broker with renewal pack
• Credit control, matching cash, invoicing, and assisting Finance Department with matching processes
• Take adequate underwriting action to correct underperforming clients such as increasing premiums, excess payments, deductibles and or terminate relationship
• Monitoring and taking corrective action on poorly performing risks
• Requesting and analysing risk survey reports
• Providing risk survey results, risk survey requirements after analysing risk survey report
• Following up on risk survey requirements and implementation thereof
• Maintain an acceptable loss ratio
• Maintain policy wording drafts, ensure that the product remains competitive with market offering and amended regularly in line with re-insurance treaty specifications
• Maintaining and building relationships with brokers
• Dealing with day-to-day queries and amendments to existing policies
• Provide input into building and designing various aspects of the products on a designated system
• Providing brokers with advice, Handle all broker queries, complaints, and problems
• Conducting product training to brokers
• Do broker visits with a view on growing the Commercial Product footprint, including the overall footprint of the associated business products 
• Adhere to all aspects set out as per Commercial Standard Operating Procedures
• Assist with Audit process as requested by Outsourced Authorized Auditors
• Assist with Audit process on existing policies, new business and renewals within delegated authorities, binders
• To perform any other duties that may be assigned

Competencies    

• Attention to detail 
• Collaborative 
• Client commitment 
• Good planning and organising skills

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Role Purpose    

• To assist with the efficient functioning of the Balance Sheet Management function by providing actuarial support to Guardrisk and its clients.

Requirements    

• B SC Actuarial. Passed or have exemption for at least 13 actuarial exams
• At least 5 years’ working experience
• Expert knowledge MS Office
• Advance knowledge of MS SQL
• Intermediate to advanced programming experience
• Advanced understanding of the components of SCR as prescribed by the prudential standards. Cell captive specific experience advantages
• Understanding of relevant legislation, ie. Insurance act, Prudential standards, IFRS 4 and IFSR17
• Advanced understanding of triangulation methods including large loss reserving methods to value IBNR

Duties & Responsibilities    

• Perform monthly capital calculations for Guardrisk and its clients
• Assist with IFRS17 modelling of LRC and LIC provisions
• Assist and take ownership of the capital projections for the ORSA
• Actively participate in initiatives to optimise capital for Guardrisk and its clients
• Actively participate and take ownership of quarterly and annual regulatory deliverables

Competencies    

• Analytical 
• Collaborative
• Business acumen 
• Good communication skills

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Role Purpose    

• Effective management of Stakeholders claims portfolios , with the objective of mitigating risk within the claims environment  by ensuring correct application of standard claim processes and procedures  and the implementation of compliance with regards to regulatory industry legislation within the claims segment of the organization. 

Requirements    

• Matric /Grade 12
• Relevant Insurance Experience (Overall Insurance knowledge)
• LLB Advantageous
• Certificate in Insurance Advantageous (NQF 5)
• At least 5 years short term claims experience in a senior role

Duties & Responsibilities    

• Review and monitoring of large loss claims from UMA’s and NMI’s
• Provide general claims handling guidance to external stakeholders including liability claims 
• Identify claim trends across multiple stakeholders and escalating to portfolio managers/ Market Conduct
• Attending to OSTI matters
• Provide technical claim expertise to stakeholders where required
• Attend to Ad-Hoc tasks that may be assigned from time to time
• Attend to client reviews with specific focus on claims handling processes/suppliers management/operational risks and adherence to SLA’s between Guardrisk and other related third parties; ensuring risk management of portfolio is attended to,
• Monitoring of loss ratio’s across all portfolios under your management and providing assistance and guidance to stakeholder on corrective steps to be actioned if loss ratio not favourable
• Review and approval of non-mandated intermediary rejections
• Ensure that rejections/complaints/rejection representations recorded on the Brilliance system
• Attend to litigation matters
• Attend to representations following claim rejections
• Attend to general claim complaints
• Attend claim/operational meetings with stakeholders and portfolio managers
• Preparing and attending to monthly report as assigned 
• Identify gaps in policy wordings and making recommendations for changes where necessary
• Ensuring the application and compliance of TCF outcomes and regulatory Industry legislation compliance in the claims, complaints handling and processes
• Ex-gratia claim approval
• Handling of SASRIA claims
• Managing stakeholder relationships – internal and external

Competencies    

• Collaborative 
• Good communication skills
• Analytical 
• Business Acumen 
   

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Introduction    
The incumbent of the role is responsible for an underwriting/policy administraction, such as issuing new business, effecting changes/endorsements to existing business,  providing  overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.

Role Purpose    

• Evaluate, review and analyse insurance applications and screen applicants against set criteria in order to determine client risk and provide recommendations on approval or rejection of applications.

Requirements    

• Matric 
• Insurance qualification
• FAIS compliant and appropriate RE certification
• At least 120 FAIS credits (NQF level 5)
• 5 years of commercial underwriting experience in the Insurance Industry of which 3 years should be in commercial motor underwriting

Duties & Responsibilities    

• To work through broker closings and capture correct information in order to quote on tender
• To ensure all documentation and info has been received before anything can be done on a tender/quotation
• Once documentation has been received, claims on the specific account need to be analyzed and loss ratio is determined and projected
• Total account is analyzed in detail in order to determine what rates will be applicable
• To liaise with brokers telephonically and if need be in person
• To keep control of administration process, sign of policy documentation issuing of policies and Sasrias in time as well as liaising with Sasria
• To administer policies once tender has been awarded to company
• General daily maintenance of policies by providing quote on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time
• Adhoc assistance as required to the PM during the Tender season in prepping new tenders, preparing claims information for pricing and assisting overall in presenting terms to the market
• Assist in the Tender season to quoting (if requested) and writing new municipal business within agreed underwriting principals and guidelines
• Responsible for general policy administration 
• Manage daily output of junior administrators
• Constant confirmation of premiums to Claims department
• Regularly follow up on unpaid accounts with respective broker until the cash is receipted
• Liaise with Credit control Department to ensure correct allocation of premiums to correct accounts

Competencies    

• Collaborative
• Good communication skills 
• Good planning and organising skills
• Attention to detail