Career Opportunities at Fidelity Services Group

Job Description

• NEW BUSINESS DEVELOPMENT / SALES: Guarding Division
• 1 x Cape Town
• The New Business Development department seeks to employ New Business Development Representatives in the Cape Town Area.
• The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
• The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Key Performance Responsibilities: (Not totally inclusive)

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally, designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, coordinating and attending to client's requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, coordinating and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

 Minimum Requirements:

• Post Matric qualification or equivalent
• Senior Sales experience in security industry essential
• At least 5 years’ experience in sales in a similar position.
• Sales diploma or equivalent qualifications.
• Must be professional and well presented at all times.
• Capable to work under pressure and for extended hours, if required.
• Full competence in the use and application of the MS Office suite programs.
• Must be prepared to travel and own transport essential.
• Previous experience in the security industry would be a distinct advantage
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Valid driver’s license
• Reliable car

Behavioral/Core Competencies:

• Excellent verbal & written communication skills
• Excellent Customer focus & service skills
• Computer literate
• Excellent telephone skills
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity
• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Teamwork

Other personality attributes:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organisational skills

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Introduction

• Collect on outstanding Inland Residential and Small Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

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Job Description

INTERNAL CLIENTS:

• Fleet Department
• Armed Response
• Technical Department
• Finance
• Sales

EXTERNAL CLIENTS:

• ADT Clients
• Service providers
• Insurance providers
• Garages/workshops

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 2 years admin experience

JOB REQUIREMENTS & OTHER

ATTRIBUTES:

• Knowledge of Listener
• Knowledge of technical coordination
• Computer Literate (MS Office,Outlook)
• Typing speed of 45+ wpm

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

• Attention to detail
• Customer focus
• Interpersonal savvy
• Timely decision making
• Planning

MAIN PURPOSE OF JOB:

• To co-ordinate all admin work for the Fleet department within the region.

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PURPOSE:

• To effectively quote and sign up potential clients requiring the services of ADT Security.

Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence and own reliable vehicle 
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills 
• Problem solving 
• Technical Learning 
• Assertive  
• Sense of urgency  
• Adaptable  
   

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Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Post matric qualification will be beneficial.
• 5 years prior stock controlling experience, 2 years leading a Team.
• Knowledge of Stock Management Software will be beneficial.
• Extensive knowledge of Microsoft Excel.
• Logical thinker, with a strong technical background.
• Knowledge of a factory environment is essential.
• Attention to detail.

Key Performance Areas: (not totally inclusive)

• Ensuring that internal stock controls are maintained.
• Maintaining all Bill of Material
• Leading and being assisted by a team of Inventory Clerks
• Ensure the effective and efficient movement of stock.
• Ensure the reduction of current stock levels.
   

Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards
• Strong analytical skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with the team
• Remains calm, in control and good humoured even under pressure
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules

 Skills

• Communication
• Stock control
• Critical thinking
• Persuasion and influencing
• Judgement and decision making