Career Opportunities at Discovery Limited

About the role

Discovery Health is the leading medical scheme administrator in South Africa, providing administration and managed care services to over 3.3 million beneficiaries. We provide administrative and managed care services to Discovery Health Medical Scheme, South Africa’s largest open medical scheme, as well as 18 restricted medical schemes on behalf of leading corporate clients.

Our team is responsible for marketing strategies that support the Discovery Health business and Discovery Health Medical Scheme including:

• Driving member engagement to shift key health behaviours and improving health outcomes through the uptake of key benefits and appropriate Disease Management Programmes
• Strategic campaigns and communication with healthcare professionals

Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business stakeholders to define and co-ordinate brand or communication strategy.
• Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities, and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business stakeholders, both at a strategic and operational level

Proactive

• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans

Manage conflict

Reactive

• Responding to business needs

Competencies

Knowledge

• Different Discovery audiences
• Various media channels, including electronic
• Discovery’s products and business processes
• Key individuals in Discovery and who to go to for what
• Print and production processes (including timelines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted partnerships
• Manage conflict
• Manage trade offs
• Instil confidence in others
• Communicate well in English both in writing and verbally

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education and Experience

Qualifications

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 5 years’ experience in Marketing or Communication
• Relevant industry experience, experience in Africa health insurance, healthcare and/or financial services. Employer or Business to Business healthcare marketing is preferabl

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Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategies at the Discovery marketing standard.
• Interfacing with business stakeholders to define and co-ordinate brand or communication strategy.

Areas of responsibility may include but not limited to

• Input into the creation and implementation of marketing project plans
• Translate communication into different media and positioning for different audiences

Interact with relevant business areas and marketing centres of excellence:

• Align on marketing deliverables 
• Obtain and manage approval aligned to the sign off SOP
• Manage expectations of all stakeholders
• Maintain and build reciprocal relationships
• Budget monitoring and supporting the costing and approval process
• Take end-to-end accountability and responsibility for assigned marketing deliverables
• Ensure quality of outputs and attention to detail
• Reflect on all projects and identify opportunities for continual improvement

Competencies

• Exceptional verbal and written English communications skills
• Exceptional attention to detail
• Above average ability to multi-task on multiple projects without compromising deliverables or stakeholder relationships
• Time and project management skills
• Ability to convert technical information to audience appropriate communication
• Ability to critically evaluate communication elements including rationale for channel selection
• Influence and persuasion skills aligned to project deliverables 
• Ability to work well in within the brand team as well as across cross-functional teams
• Ability to structure, present and sell new ideas

Education and Experience

Qualifications

• Minimum 3 year relevant undergraduate degree or diploma, honours preferable
• Minimum 3 years experience in Marketing, PR or Communication
• Relevant industry experience - healthcare and/or financial services

Knowledge

• Discovery’s products and business processes
• All relevant promotional channels
• Agency process and relationships
• Print and production processes
• Critical elements of successful communication
• Broader marketing planning
• Knowledge of how this role and the Discovery Health brands fit into the overall Discovery brand and marketing strategy

EMPLOYMENT EQUITY   

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

The HR Generalist (Senior) supports the delivery of all HR services across the divisions ensuring alignment with and implementation of Discovery People policy and practices. The scope of this role covers the full ambit of the HR value chain and employee lifecycle.

Areas of responsibility may include but not limited to

• Ownership of HR services within the allocated portfolio (i.e. Across one or more Business Units)
• Inputs into the HR priorities and supports the delivery of area-specific HR strategy
• Contributes to, and implements, HR projects as determined through the central Discovery People COE strategic priorities as well as cyclical and BU-specific HR projects
• Reports on key people drivers, proactively highlights key trends, risks and formulates action plans
• Ensuring HR data integrity
• Analytics and reporting including but not limited to transformation; remuneration; attrition; recruitment; talent and succession  
• Acts as a liaison between the business unit and centre of excellence to ensure that HR services are aligned with internal client needs
• Manage the full recruitment lifecycle including onboarding within the allocated portfolio
• Design and Development of Talent pools across business
• Monitors and drives the performance and learning & development cycle with respective line leaders 
• Provides support on employee relations matters, where applicable
• Provides support on employee wellness and wellbeing matters, where applicable
• Engages and drives competency and skills development to ensure that employee capabilities meet current and future needs
• Conduct remuneration benchmarking and analysis
• Support the annual increase and management incentive cycles
• Payroll - advice the business on basic payroll issues and participate in the payroll management processes
• Design, develop and improvements to current work streams and processes.
• Provide guidance to management on policies and procedures
• Conduct onboarding, off boarding interviews
• Understanding of learning and development programs and offerings

Education and Experience

Education

• Related BCom / Industrial Psychology or Behavioural Sciences Degree
• Postgraduate HR Qualification advantageous
• Industry Specific experience advantageous

Essential knowledge:

• MS Office – Excel, Word, PowerPoint, MS Teams
• Understanding of the HR Value Chain and impact through the employee life cycle
• HR Policies and Procedures
• Working knowledge of SmartPeople / SuccessFactors (advantageous)
• Solid understanding of Recruitment practices and channels
• Knowledge of Employment Equity legislation and pertinent employment legislation
• Demonstrated curiosity of the future world of work and related implications for HR policies and practices

Competencies:

• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Builds strong relationships at all levels
• Trusted advisor
• Strong verbal and written communication skills, including presentation skills
• Upholds ethics and values and demonstrates high levels of integrity
• Customer orientation
• Ability to apply specialist HR expertise
• Execution orientation
• Project management
• Teamwork
• Problem solving

Experience

• 3-4 years’ HR Generalist work
• 3-4 Recruitment experience
• Knowledge of direct sourcing, talent mapping and Talent pool

EMPLOYMENT EQUITY   

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.