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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. To provide technical expertise and guidance to junior Database Administrators.
Key Deliverables / Primary Functions
- Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
- Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
- Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
- Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
- Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.
- Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
- Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
- Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.
Functional Skills
Behavioural Competencies
Job Match Rating
- Delivering Results
- Meeting customer expectations
- Decision Making
- Handling Pressure
- Communication and Impact
Qualifications
Relevant Diploma or Degree in Information Technology or Computer Science or similar Alternatively, Grade 12 (NQF 4) with relevant IT certification
Experience
- 3 years’ experience in the administration of databases.
- Alternatively, 5+ years’ experience in administration of databases.
- Oracle, AWS or Azure cloud experience/certification, 1+ years, advantageous
- Certifications / Professional Registration
- Oracle 12c and higher certification desirable.
- Special Requirements/ Employment Condition
Valid Drivers license
Work Characteristics
Office Based position
Billable
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Core Description
Responsible for development of plant control solutions. Identifies and rectifies a broad range of operational exceptions and error conditions and deals sensibly and responsibly with unexpected or extraordinary events or incidents. Responds to enquiries by users, specialists or others and is able to deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention. Provides general technical consulting on plant automation related solutions to customers and field service engineers.
Key Deliverables / Primary Functions
- Development of plant automation solutions
- Systems Implementation and Maintenance
- Systems Testing
- Database Design and Administration
- Application Support
- User Support
- Research
- Documentation
- Pre-Sales Support
- Continuous Business Improvement
Functional knowledge:
Knowledge:
- BCX policies and procedures (governance)
- Client policies and procedures (governance)
- Understand BCX values and ethics
- Operational structure (organogram)
- Automation applications and control systems
Skills:
- Application of specialisation areas (e.g. Industrial Information Technology (IIT), Plant Control and Automation Solutions (PCS), Manufacturing Operations Management (MOM))
- Interpersonal skills
- Conflict management skills
- Problem solving skills (both technical & soft)
Experience
- More than 10 years’ experience in Plant Automation Environment
- Work experience within Wonderware, Siemens and others
- Preparation of quotations and costing sheets
- People and project management
- B. Engineering or National Diploma in Engineering
- Any other post graduate certification will be advantage
- Product specific certifications (Wonderware, Siemens, Rockwell, Schneider)
- Registered as Professional Engineer with Engineering Council of South Africa would be advantage
Work Characteristics
Billable
Office/Client based and Remote
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Core Description
To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Manage Services Administration on Office 365, Mimecast and Backup Solutions.
Key Deliverables / Primary Functions
- Application and device troubleshooting and support
- Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
- Used approved remote management tools to remote support end user devices
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Ability to do root cause analysis and troubleshooting across systems to resolve incidents
- Excellent communication skills (verbally, telephonically and electronically) Email, What’s App etc.
- Ability to engage and liaise with all personnel including VIP personnel.
- Follow escalation matrix and keep customer informed.
- Enabling management with communication about incidents/requests
- Remote support and 24*7 standby, after hours and on-call support
- Ownership of Incidents and Service Requests, until resolution with continues feedback.
- Build Relationship with customers to improve and provide world class support.
- Assist with the connection of end user devices to Audio Visual support equipment
- iPad, Apple, and Android mobile support.
- Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
- Identify and understand business challenges of the Customer and the impact thereof on the device support
- Build a working knowledge of Microsoft products
- Support security policies and standards of the Customer
- Ensure company assets (replacement parts) are tracked and maintained responsibly
- Develop, document, and maintain Knowledge Based Articles.
Functional Skills
- Superior computer skills on MS Packages
- Mobile support skills
- Hardware trouble shooting skills
- Excellent communication and negotiation skills
- Strong administration skills
- Skill to drive a problem to solution even beyond BU area of responsibility,
- Excellent Customer relationships and listening potential
- Conversant knowledge of IT terminology
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
NQF 4: Grade 12
Experience
2 years’ experience with relevant IT certification
Certifications / Professional Registration
- Applicable industry certification is required
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- MCP or CCIE or MCSC will be an advantage
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Special Requirements/ Employment Condition
- Valid Drivers license
- Own vehicle
- Willing to work extended hours
Work Characteristics
- Office Based position
- Billable
- Onsite and Field work
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Core Description
Responsible for SDM and Account manager with administrative support required to effectively manage all the POS licensing and procurement requirements of Vodacom.
Key Deliverables / Primary Functions
- Manage WPro, Retail Office, Client Server and Enterprise licenses
- Managing and co-ordinating new dealer creation, additional license requests and any dealer related queries including billing.
- Create VCDL number, Site ID, log incidents for installation, organise training.
- Load and manage 3PP and NPPS applications
- Escalate issues regarding 3PP and NPPS.
- Ensure all necessary licenses are allocated to the store and are setup correctly to trade.
- Monthly UCS support report for clients.
- Yearly contracts for licensing and CPI increases
- Once-off licensing for franchises
- Attend to Remedy calls regarding procurement requests
- Requesting information and quotes from suppliers
- Generating quotes for any Vodacom/Vodacom Dealer requirements
- Assist purchase order creation
- Creating Simplicity calls
- Managing the customer’s expectations regarding ETA’sCoordinating installation and setup of hardware
Functional Skills
- Administrative Skills
- MS Office
- Communication skills
- Good Planning Skills
- Planning and Organising
- Basic understanding of retail systems is advantageous
- Presentation Skills
Behavioural Competencies
Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
NQF 4: Grade 12
Experience
- 2 years’ experience in administration
- Certifications / Professional Registration
- None
Special Requirements/ Employment Condition
- Valid Drivers license
- Work Characteristics
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Core Description
Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision.
Key Deliverables / Primary Functions
Manage Configurations
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure that the use of multiple hardware and software platforms is possible.
- All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
- Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA on preventative maintenance and adherence to accurate site audits
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Functional Skills
- Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
- Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally
Behavioural Competencies
Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
NQF 4: Grade 12
Experience
Certifications / Professional Registration
- Applicable industry certification will be an advantage
- A+
- N+
- MCSE
Special Requirements/ Employment Condition
- Own vehicle
- Valid Drivers license
Work Characteristics
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Core Description
Responsible to provide leadership and strategic direction of their respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Presenting and demonstrating the value of products and services to prospective buyers.
Key Deliverables / Primary Functions
- Formulate and implement strategic plans that accounts for current and future market forces and movements. This must include operational milestones that drive the company to achieve its strategic objectives.
- Develop the vertical strategy and execute on account plans to ensure that revenue targets are achieved or exceeded.
- Ensure customer satisfaction through positioning BCX technologies and solutions which will deliver true value-add therefor enable them to gain a competitive advantage.
- Act as a first point of contact for escalations where the respective sales employees are unable to resolve a critical customer issue. Responsible for the P&L for their respective portfolios.
- Build strategic relationships at executive levels across BCX functions and external.
- Develop and implement operational controls that drives the account to achieve objective surplus sales, profitability, resources; business goals and objectives.
- Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation.
- Ensure that financial management cost of sales and expenditure to achieve approved budget. Key accountability for profit and loss.
- Responsible for Management, effectiveness and efficiency of all process between BCX and all accounts in the respective vertical.
- Manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets
- Foster a culture of accountability and manage by objectives. Build a high-performance team driven by customer orientation
Functional Skills
- Business Development
- Financial Management
- Sales Strategy
- Sales Forecasting and Planning
- Customer Relationship Management (CRM)
- Account Management
- Incident Management
Behavioural Competencies
- Adapting and Responding to Change
- Creating & Innovating
- Deciding & Initiating Action
- Delivering Results & Meeting Customer Expectations
- Entrepreneurial & Commercial Thinking
- Leading & Supervising
- Persuading & Influencing
- Presenting and Communicating Information
Qualifications
- Relevant Degree (NQF7) in IT/Business/Commerce or Engineering
- MBA will be an advantage
Experience
10 - 12 years’ experience, of which at least 5 years must at an Executive level. The experience must include relevant exposure to ICT and/or Sales Account Management and Key Account Management. Incumbent must have proven business acumen with experience in C-suite stakeholder engagement
Certifications / Professional Registration
None
Special Requirements/ Employment Condition
Valid Drivers license
Required to travel locally and/or internationally
Work Characteristics
WFA /Office Based
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Core Description
Responsible for providing strategic solution architecting and consulting of the SAP Technical Solutions and related service offerings within Digital Platform Solutions – SAP COE. Scoping and design of innovative SAP Technical solutions/product sets, deployment, and support, in accordance with client requirements and service excellence
Key Deliverables / Primary Functions
- Architecting SAP Technical solutions and deployments on Cloud or On-premise in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Produces specifications of SAP components, tiers and interfaces and translate into detailed technical architectural designs and costings
- Provide technical direction to project teams to deliver high levels of quality, standards and operability as defined in agreed project plans.
- Lead the delivery of SAP Technical solutions according to the approved architectural design and project plans
- Act as SAP S/4HANA Cloud (Private Edition) Partner Cloud Architect and S/4HANA Conversion technical lead
- Identifying, architecting and developing innovative SAP Technical solutions/product sets in support of Group strategic drivers
- Defining, refining, and maintaining SAP Technical methodologies and procedures
- Develop processes, scripts and tools for automation and efficient delivering of SAP technical landscapes and projects
- Create and maintain reference architectures, systems models, use case scenarios, workflow diagrams, and data models to provide architectural expertise, direction, and guidance to senior management and delivery teams
- Act as escalation for SAP Basis support teams
- Provide input to proposals and RFP for the SAP Technical solution set
- Engage in pre-sales engagements by preparing and delivering solution proposals and presentations for opportunities with existing and new prospects
- Participate in client/business strategy and technical roadmap planning sessions to guide and ensure solutions are aligned to client strategies/requirements
- Provide proactive feedback to the business regarding emerging technologies and potential application, architecture, information security, standards and leading practices.
- Be the trusted subject matter expert for clients and SAP Technical teams
Functional Skills
- SAP Program Management
- SAP Basis and Cloud
- ABAP
- SAP Integration
- SAP Solution Management
- SAP Security
- Product Development
- Solution Architecture
- Incident Management
- Delivery Management
- Organisational Resource Management
Behavioural Competencies
- Creative Thinking
- Analytical and Problem Solving
- Customer Focus
- Thought Leadership
- Business Acumen
- Results Orientation
Qualifications
NQF 7: 3 year Bachelors Degree in IT/Business/Commerce
Or Grade 12 (NQF) with relevant SAP certification
Experience
- 8 years’ experience in SAP Consulting experience including 3 full lifecycle implementations, at least 2 years’ experience at solution architect level, and at least 2 years’ experience of architecting and supporting SAP on Cloud deployments
- Alternatively, 11 years’ experience in SAP Consulting experience, at least 5 years’ experience at senior consultant level, and at least 2 years’ experience of architecting and supporting SAP on Cloud deployments
Certifications / Professional Registration
SAP Technical Certifications
Azure/AWS/GCP/Huawei Cloud/SAP HEC certifications / SAP S4PE PCA
Special Requirements/ Employment Condition
Valid Drivers license
Work Characteristics
WFA /Office Based
Partially Billable
May be required to travel to customer site at times
Method of Application
Use the link(s) below to apply on company website.
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