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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision.
Key Deliverables / Primary Functions
Manage Configurations
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure that the use of multiple hardware and software platforms is possible.
- All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
- Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA on preventative maintenance and adherence to accurate site audits
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Functional Skills
- Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
- Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally
Behavioural Competencies
Job Match Rating
Delivering Results
Meeting customer expectations
Teamwork
Handling Pressure
Communication and Impact
Qualifications
Experience
Certifications / Professional Registration
Applicable industry certification will be an advantage
Special Requirements/ Employment Condition
- Own vehicle
- Valid Drivers license
- Work Characteristics
- Office Based position
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Core Description
Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day to day stability
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Support users and support staff
- Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
- Provide network administration and support
- Integrate systems
Functional Skills
- ITIL Principles
- In-Depth Knowledge Of Networks & Communication Systems and Technology
- Good Understanding of Processes and Procedures
- Work Instructions
Behavioural Competencies
Delivering Results
- Communication and Impact
- Meeting customer expectations
- Job Match Rating
- Teamwork
- Handling Pressure
Qualifications
- OR NQF 6: 3 year Diploma/ National Diploma
- OR NQF 4: Grade 12
Experience
- 2 years relevant experience; experience in CISCO
- Networking preferred .(Certification an advantage)
- Certifications / Professional Registration
- CCNA
- CISCO
Special Requirements/ Employment Condition
- Valid Drivers license
- Work Characteristics
- Office Based position
- Billable
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Core Description
Responsible for provisioning of high-level support and office management/ logistics which includes documentation management, report compilation, coordination of events, interface management, giving inputs to and tracking of various reports/ documentation/ issues/commitments, e.g budget, productivity targets, performance assessments and leave. Also accountable for providing efficient, professional, and confidential executive support using a range of administrative skills
Key Deliverables / Primary Functions
- Coordinate the daily business of the Office of the Chief.
- Analyze and determine and take appropriate action on behalf of the chief, including the redirection of enquiries to appropriate personnel.
- Maintain client confidence and protect the professional integrity of the office of the chief
- Communicate and liaise with senior executives from various organisations on a wide range of issues and maintain effective working relationships.
- Coordinate the flow of incoming/outgoing correspondence.
- Coordinate meetings, including coordination of attendees, organising pre-briefs where required and preparation of meeting minutes.
- Provide historical reference by developing and utilising filing and retrieval systems.
- Maintain office supplies inventory by placing orders to maintain required inventory level, evaluating new office products and verifying receipt of supplies. Ensure a clear understanding of client SLA's within assigned portfolios
- Provide general administrative support as required, to ensure consistent and efficient processes are maintained.
- Continually review duties and operations to ensure optimal efficiency in the Executive Assistant role
- Manage the scheduling of all committee meeting ensuring that all agendas are compiled and distributed timeously.
- Prepare, compile and validate documentation such as presentations, operational documentation, submissions, statistics, graphs, proposals, organograms, letters, memos and agendas
Functional Skills
- Dispute Resolution Mechanism
- Presentation Skills
- Planning and Organising
- Communication skills
- Problem solving
- Analytical Skills
Behavioural Competencies
Job Match
- Developing and implementing account plan or strategy
- Meeting customer expectations
- People / Team Leadership
- Decision Making
- Communication and Impact
Qualifications
- Relevant Degree/Diploma (NQF 6)
- OR Grade 12 with 7 years experience
Experience
- 5 Years relevant experience, of which 3 years must be in a high-level support environment
- Experience (minimum 1 year) supporting an Executive leader is a must.
Certifications / Professional Registration
None
Special Requirements/ Employment Condition
- Ability to cope under pressure
- Ability to work after hours
- Willing to work overtime,when required
- Must be willing to sign a NDA and adhere to Restraint of Trade requirements
- Security clearance - integrity assessment
Work Characteristics
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Core Description
To carry out the identification, logging, resolution of password related calls, and correct allocation of calls. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations.
Key Deliverables / Primary Functions
- Respond to client queries in accordance with service level agreements and log queries onto the system.
- Analyse and resolve technical queries, within the service level agreements
- Follow up on resolutions of client queries as per service level agreements
- Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
- Liaise within the Division to ensure queries are resolved timeously.
- Provide technical support in adherence to quality standards and customer service excellence.
Functional Skills
- Customer Focus
- Communication
- Time & Priority Management
- Basic technical knowledge - Service Desk Systems
- Service Desk
- Remedy System Operation
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
- NQF 4: Grade 12 in Information Technology
Experience
- 1-3 Years’ Service Desk Experience or Incident Management experience
Certifications / Professional Registration
ITIL Foundation
Special Requirements/ Employment Condition
- Willing to work long hours
- Ability to cope under pressure
- Ability to work multiple shifts
Work Characteristics
- Client Based Position
- Office Based position
go to method of application »
Core Description
Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision.
Key Deliverables / Primary Functions
Manage Configurations
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure that the use of multiple hardware and software platforms is possible.
- All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
- Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA on preventative maintenance and adherence to accurate site audits
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Functional Skills
- Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
- Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
NQF 4: Grade 12
Experience
Certifications / Professional Registration
Applicable industry certification will be an advantage
Special Requirements/ Employment Condition
- Own vehicle
- Valid Drivers license
Work Characteristics
Method of Application
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