Career Opportunities at Altron Bytes Systems Integration

Job Description

KEY RESPONSIBILITIES:

Data Product Strategy and Best Practices

• Develop and implement the organisation’s data strategy.
• Ensure data availability in a secure, actionable, and reliable manner.
• Collaborate with external third parties as needed.
• Make data-driven decisions and provide strategic recommendations for data product enhancements, iterations, and new feature development.
• Collaborate with cross-functional teams to gather insights, conduct user research, and validate hypotheses.

CORE RESPONSIBILITIES:

Technical Expertise

• Lead the design and implementation of complex cloud solutions using Microsoft Azure, focusing on integration with Databricks and Azure Data Factory.
• Develop and maintain scalable and efficient data pipelines and architectures.
• Ensure optimal architecture and performance of applications deployed on Azure.
• Provide expertise in cloud security, ensuring compliance with industry standards and company policies.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Manage the full lifecycle of data and analytics solutions, from requirements gathering to deployment and maintenance.
• Design and execute a data engineering roadmap.
• Oversee the movement of large data volumes into data lakes.
• Familiarity with visualization tools (e.g., Tableau, Power BI, D3).
• Experience with CI/CD, data architectures, and code version control systems (e.g., Git).

Data Science and Modelling

• Understand predictive modelling and machine learning models.
• Handle complex, multi-dimensional data (structured, unstructured, and streaming).

Leadership and Team Management

• Lead, develop, and grow a team of data engineering specialists.
• Foster a culture of agility, collaboration, and transparency within the team.
• Manage the effective achievement of operating company objectives through effective leadership and by setting individual objectives, managing performance, developing and motivating the team to maximise performance.
• Build and manage a high-performing team by providing leadership, role clarity, training, and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program within the operating company.
• Encourage knowledge transfer through development and implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.
• Performance manage resources in accordance with policy and legislation where necessary.
• Promote an ‘Altron centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Bachelor’s degree in science, Technology, Engineering, or Mathematics.
• Azure Data Engineering or Databricks Certification.
• Additional Azure Certifications like Azure ML, Analytics Specialty, or Azure Solutions Architect.

Professional Qualifications:

• N/A.

Years of Experience:

• Minimum 7 years of experience as a data engineer, with strong proficiency in Azure cloud services, Databricks, and Azure Data Factory.
• Minimum 7 years of experience with designing and implementing data solutions using Azure Cloud.

Other Requirements:

• Strong knowledge of programming languages such as Spark, Python, SQL, or Scala.
• Experience with data modelling, ETL/ELT development, data integration and orchestration techniques.
• Experience with designing and developing end-to-end data and analytics solutions leveraging Azure Data Lake, Azure Databricks, and Data Factory.
• Experience with designing scalable data analytics architecture to implement advanced analytics solutions, including machine learning and AI, to extract actionable insights from data.
• Strong communication skills.
• Organisational and prioritisation skills.
• Ability to thrive in a fast-paced environment requiring a high degree of productivity, adaptability, innovation, and follow-through technology and system savvy.
• A proven ability to do both tactical work and set an overall strategy when working on a project—seeing beyond the data to anticipate the next step or question.
• Ability to maintain supreme levels of ethical behavior and confidentiality.
• Ability to identify opportunities for improvement.
• Excellent negotiation skills.
• Management experience to produce long-term strategies around operations management aligned to overall operating company strategy.
• A good knowledge of business processes.
• Excellent organisational and prioritisation skills.
• Finger on the pulse of up-and-coming trends in relation to development management.
• Strong influencing skills.
• Strong commercial and financial acumen.
• Strong problem-solving abilities.
• Strong analytical thinking skills.
• Ability to drive innovation.

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Job Description

KEY RESPONSIBILITIES:

• Financial Reporting and Analysis
• Budgeting and Forecasting
• Month-End and Year-End Close
• Compliance and Internal Controls
• Taxation and Regulatory Reporting:
• Cash Flow Management
• Financial Systems and Process Improvement
• Stakeholder Collaboration

CORE RESPONSIBILITIES:

Financial Reporting and Compliance:

• Prepare and ensure the accuracy of financial statements in compliance with IFRS .
• Coordinate and manage the month-end and year-end closing processes.
• Ensure all financial reporting deadlines are met.

Budgeting and Forecasting:

• Lead the annual budgeting process, including preparation, review, and presentation.
• Develop financial forecasts and track performance against budget.
• Provide variance analysis and recommendations for corrective actions.

General Ledger Management:

• Oversee the maintenance of the general ledger, ensuring all entries are accurate and timely.
• Reconcile account balances and bank statements.
• Review and post journal entries.

Compliance and Internal Control

• Establish, monitor, and enforce internal controls to ensure the integrity of financial data.
• Coordinate internal and external audits, ensuring timely resolution of audit findings.
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.

Tax Compliance and Reporting:

• Prepare and file VAT, income tax, and other statutory returns in accordance with local regulations.
• Stay updated on changes in tax legislation and ensure compliance.
• Liaise with tax authorities and manage tax audits.

Cash Flow and Treasury Management:

• Monitor and manage the company’s cash flow, including cash flow forecasting.
• Ensure efficient management of working capital, including accounts receivable and payable.
• Optimize cash management processes and identify opportunities for cost savings.

Financial Analysis and Business Support:

• Conduct financial analysis to support strategic business decisions.
• Provide financial insights and recommendations to senior management.
• Collaborate with cross-functional teams to support business initiatives and projects.

Team Leadership and Development:

• Supervise and mentor junior finance team members.
• Provide training and development opportunities to enhance the team’s skills and knowledge.
• Foster a collaborative and high-performance culture within the finance team.

Systems and Process Improvement:

• Identify and implement improvements to financial systems and processes.
• Ensure the efficient use of financial software and tools.
• Drive continuous improvement initiatives to enhance the accuracy and efficiency of financial operations.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Degree in BCom Accounting
• Professional accounting qualification (e.g., CA(SA), ACCA, CIMA) is highly preferred.

Years of Experience

• 7+ years of experience in an accounting/auditing environment
• Proven relevant experience in ERP and Accounting systems
• Proven experience as a financial controller, accounting supervisor, or senior accountant
• Thorough knowledge of accounting procedures

Other requirements

• Financial acumen
• Business acumen
• Analytical Skills
• Excellent Computer skills
• Computer Literacy (PowerPoint, Word, Outlook & Advanced Excel skills)
• Reporting Skills
• Awareness of business trends
• Familiarity with financial accounting statements

Core Competencies

• Attention to detail
• Critical Thinking
• Initiative & Drive
• Commitment to accuracy & quality
• Functional Planning
• High standards of Integrity
• Decision Making
• Strong individual personality
• Self confidence
• Problem Analysis
• Perseverance
• Delegation and Control

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Job Description

Altron Digital Business is a leading Microsoft service provider. We're a Microsoft Licensing Solutions Partner (LSP) and a Microsoft Cloud Solutions Provider (CSP). We are seeking a highly motivated and experienced Solution Sales Specialist to join our dynamic team. As a Solutions Specialist, you will play a key role in driving sales growth through new business; building client relationships, and promoting our Microsoft value proposition. The Solutions Specialist is also expected to have key account management capabilities to ensure customer retention and satisfaction.

Responsibilities:

• Identify and target key clients for Microsoft software
• Develop and maintain strong relationships with clients, understanding their specific needs and providing tailored solutions
• Collaborate with internal teams to ensure our clients experience the full value of Altron Digital Business solutions
• Meet and exceed sales targets through strategic planning and effective sales techniques
• Stay updated on industry trends, emerging technologies, and competitor offerings
• Prepare and deliver compelling sales presentations to potential clients
• Manage existing customers and ensure monthly meetings to drive technology adoption and value
• Negotiate contracts and close sales deals, ensuring mutual satisfaction

Qualifications and experience requirements:

• 3+ years of experience as Account Executive or similar role
• Proven track record in sales, specifically in selling software solutions
• Deep understanding of Microsoft technologies and software solutions
• Experience in managing multiple stakeholders and projects 
• Customer-Centric attitude
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Bachelor’s degree in business, Sales, or related field (or equivalent work experience)
• Excellent communication, negotiation, and presentation skills
• Strong analytical and problem-solving abilities
• Ability to work independently and collaboratively in a team environment
• Results-driven mindset with a focus on customer satisfaction

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Job Description

• Advise TL on ST availability for the day
• Ensure all ST’s are dispatched to planned aged (previous day) and new incidents, escalate issues to TL if STs are not dispatched
• Re-Assign calls where ST is not available due to sick, leave etc.
• Ensure that any incidents still in a dispatched status are closed if applicable or updated accordingly
• Manage SLA & Unavailability prontly with detailed comments, where ever required.
• Assign all open incidents within promtly using Astea/SNOW Dispatch Console/Service Order
• When assigning open incidents check open calls against the site/serial number and ensure that all incidents are assigned to the same ST (workload and skill permitting) and inform ST of the multiple incidents for that particular site/serial number
• Ensure all ST's are informed of parts that are in ARN shipped status from previous day and ensure that ST’s collect these parts and receive on their mobiles
• Drive all calls where parts are in Rework Centre on a daily basis
• Respond to all escalations received from business
• Drive all quote approved calls and ensure parts are ordered
• Manage ST’s and escalate any challenges to TL’s
• Address all incoming calls to achieve SLA
• Manage ST’s to drive customer excellence
• Drive non addressable calls
• Do planning of carry over incidents with ST’s to ensure they are all updated with the latest status
• Ensure all planned dates are met as per TL schedule on scheduled work

Educational Qualifications:

• Matric; Technical Support NQF Level 4 or equivalent

Years of Experience:

• 2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications.

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Job Description

Architect Solutions – Services, is to build out support services for the Infrastructure GTM and to work closely with Service Delivery and ITO in pricing the services and creation of the services collateral.

KEY RESPONSIBILITIES:

The position requires a technologically competent individual with proven ability to solution services and has the industry background and experience to collaboratively work with the Altron Service Delivery and IT Outsource teams to create pricing models, services product development and service collateral for the Infrastructure Go To Market (GTM).

The role will be a mix of internal and external customer-focused services sales. The role requires close collaboration with the account managers, presales, and service BU’s to recommend and develop appropriate customer solution offerings.

The successful candidate will be expected solution services across the ADB Infrastructure product lines to drive new business.

• To work effectively with the key stakeholders across the Infrastructure practice and sales teams within ADB to effectively solution competitive service offerings
• To engage with CxO level stakeholders at prospective clients in advisory capacity to deliver high impact services solution workshops
• Analyse customer business problems, elicit functional and non-functional requirements, and formulate actionable strategies to solve customer challenges by leveraging existing offerings or through the creation of new offerings
• Producing compelling value propositions and customer solutions, throughout the sales lifecycle, owning the Infrastructure service elements of formal RFI/RFP and client conversations / presentations as required
• Be fully mobile and support sales teams in client presentations and meetings, supporting the proposed technical solutions
• Working with the sales teams, contributing to sales and margin target achievements on assigned pipeline opportunities
• The ability to lead workshops and brainstorming sessions designed to identify and plan high value service solutions
• Ensuring ADB quality and efficiency practices are adhered to
• Maintain technology and market awareness to ensure the production of relevant customer propositions and offerings
• Achieve and maintain industry certifications as required by ADB

Main Tasks:

• Create pricing models, Service catalogues, services collateral in conjunction with service delivery and IT outsource teams
• Provide assistance and guidance during pre-sales process by identifying customers service and business requirements
• Work with ADB infrastructure teams to drive customer experience adoption.
• Engage customers face-to-face (own transport essential) or via collaborative tools and technology such as WebEx
• Consult with technical service teams regarding capabilities
• Support account managers and partners on proposed activities.
• Accurately qualify opportunities
• Proactively generate leads through customer engagements
• Define solution options and articulate the benefits of a solution
• Develop presentation material and present proposed solutions to customer
• Effectively listing all applicable exclusions and assumptions

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• All business stakeholders
• All GTMs and Group
• Sales

Reasons for Interaction:

• Inter Opco solutioning
• Service Delivery solutioning

External:

• Customers
• Suppliers

Reasons for Interaction:

• Solutioning meetings
• Presentations

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• An NQF 6 or 7 IT or commercial – related qualification is advantageous

Professional Qualifications

• Industry related certifications – Finance, ITIL and COBIT
• Competency with Microsoft Word, PowerPoint and Excel will be required for creating proposals, models and presentations

Years of Experience:

• 8 to 12 years Services Experience within the ICT industry

Other requirements:

• The role which includes traveling to customers, the candidate will be required to have an outgoing personality as well as technical acumen to compile solutions with fine attention to detail. The candidate has to be a team player as well as being able to work autonomously to create solutions.
• The role requires to work with closely vendors, suppliers and ADB PreSales and ADB technical to provide speedy turnaround of solutions and proposals.

The ideal candidate will be an experienced in Pre-Sales with a proven track record of winning business and guiding clients through the entire client acquisition process.

Ideal Competencies:

• Strong client facing and communication skills and capable to independently think, conduct customer workshops articulate and comprehend customer pain points in technology and commercial areas for providing solutions
• Excellent soft-skills particularly in client expectation management
• Ability to articulate to both technical/non-technical stakeholders for RFPs and customers
• A solid foundation in developing innovative GTM propositions, Customer Solutions, commercial proposition are key pre-requisites.
• Translating business visions, goals, objectives and high-level requirements into Support Service Architectures
• Developing service strategy and designs, within the context of dynamic, agile, rapidly evolving environments
• Developing support service models for large and complex deployments across multi-vendor ecosystems
• Capturing of full life support services costs across the infrastructure practice
• Working within ITIL environments with multiple support towers and service vendors
• Delivering service models in line with strategy as defined by the Enterprise Architecture Framework.
• An Information & Technology background with relevant experience in a technical and/or consulting environment
• An understanding of the complete service lifecycle including concept through to sourcing, design, build, test, deployment and disposal management
• Demonstrable experience in requirements definition and management, calling out options, considerations & priorities which require a business decision
• An interest and appreciation of technology trends and government IT strategy such as, Networking, Data Centre, Cloud, Internet of Things, Cyber Security, Big Data and Digital service design and delivery
• Experience of working with and collaborating across sales, technical and project work streams to drive results
• Experience of identifying, developing and transitioning knowledge to up-skill internal teams
• Good general consulting skills (structured thinking, effective report writing and presentations, and strong stakeholder engagement)
• Excellent oral and written communication skills with the ability to influence effectively across multiple media
• A high-level of self-initiation, organisation and enthusiasm.
• Personable team player, able to work under guidance and own initiative, adding expertise and value to project deliverables.
• Excellent stakeholder management with focus on nurturing and developing strong relationships.
• Excellent knowledge Service Architecture Methods & Tools
• Experience in the design of high-level structures to enable and guide the design and development of integrated services that meet current and future business needs
• Insightful analysis as required to ensure the development of and modifications to service components are appropriately considered. (e.g. relevant architectures, strategies, policies, standards and practices, ensuring that existing and planned service components remain compatible)
• Experience of continual service improvement strategies
• An appreciation of how Enterprise Architecture activities relate to programme/project management and business change
• Articulates necessary changes to service architecture components, processes, organisational structures, and operating models
• Understanding of the use of Enterprise Architecture frameworks such as ISO42010, TOGAF, Zachman and the ITIL and IT4IT service architecture frameworks is desirable

Behavioural Competencies:             

The incumbent is required to have demonstrated the following competencies:

• Creative, strategic problem solving
• Can play an advisory role to senior leaders
• Is able to operate at a senior level
• Is approachable, demonstrates leadership qualities with a desire to help junior team members grow in the function and organisation
• Active listener

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Job Description

The Senior Bid Manager will assemble a bid team with the relevant service/product/business knowledge required to prepare a winning bid, whilst taking ownership of the end-to-end bid process. The Senior Bid Manager is typically responsible for managing an opportunity from qualification through to bid submission. Together with the bid team, the Senior Bid Manager will facilitate and contribute towards value proposition/strategy development, solution development, commercial considerations, partner identification, and risk management.

The role requires the ability to work under pressure and to challenging deadlines.

Proven capability in delivering winning, multi-million-rand product and/or complex services opportunities. Ideally has a background in solutions and services and experience of bid campaign management from opportunity assessment through to proposal delivery, and will provide valuable input into opportunity qualification, win strategies, commercial discussions, and solution design.

Must be comfortable working at CEO/Director Level (internal and external customers). Will be conversant with the competitive marketplace. Sound commercial understanding, P&L, and risk management skills. Have the ability to manage complex, multi-workstream opportunities. Solid understanding and implementation of internal governance procedures.

KEY RESPONSIBILITIES:

• Introduction and implementation of all necessary bid procedures, governance, and processes
• Assisting to develop a successful strategy for winning a bid, including pinpointing the unique selling points (key differentiators) of the organization and understanding the clients' specific requirements
• Managing bids, including management of the bid process, coordination of the bid team, and proposals with regards to technical, pricing, solution, and commercial content, and ensuring the completeness and correctness of response according to client requirements
• Managing all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner. Reviewing all client requirements to ensure that they are met in the proposal and collaborating with a wide variety of involved parties to include all necessary information within the proposals
• Arranging and facilitating bid qualification through the understanding of tendering rules, project feasibility; and risk identification and mitigation from a pricing, legal, and technical perspective
• Efficiently and effectively managing the deployment of bid resources when they are needed
• Managing the performance of administrators by means of goal setting, performance monitoring, mentorship, and leadership
• Deciding on timeliness and responsibilities and effectively managing the bid process/activities and associated bid resources according to set deadlines
• Coordinating and facilitating bid strategy and storyboarding sessions to ensure that the right strategy is in place to present the best opportunity to win the bid
• Facilitating price strategy

CORE RESPONSIBILITIES:

• Assist in the management of bid pre-qualifications prior to the BNB
• In collaboration with the deal owner, identify: resources required to respond to the tender; areas of concern into contractual issues; risks to the company; partner/supplier issues; value add to the existing requirements; win themes; compliance to the delegation of authority as applicable; ensure that the response is in compliance with bid process and all applicable Altron TMT policies and procedures
• Assist in compiling a presentation addressing all the relevant information required to make a decision at the BNB and SAR
• Schedule and attend the BNB and SAR, inviting all relevant reviewers as per the Delegation of Authority and ASI MD requirements
• Schedule and chair a bid kick-off meeting to assign and agree responsibilities and timelines into bid management
• Manage the proposal schedule in such a way that the response is delivered on time to the client
• Electronically file all approvals, conditions, etc. and save all bid documents and bid emails on the bid office designated back-up/replication site
• Provide weekly proposals submitted status reports to Bid Office Manager
• Responsible to ensure a quality response document in terms of grammar and meeting client requirements
• Build a proposal schedule identifying all actions (Annotated Outline) that need to take place up to the proposal closure stage
• Ensure that the financial team and deal owner address all financial issues - acting as a link between the deal owner and financial team
• Manage the bid process in accordance with the ISO procedures
• Ensure that legal and deal owner address all legal issues - acting as a link between the deal owner and legal
• Responsible for identifying requirements so that the bid team can deliver on the RFx requirements
• Manage the resources, including virtual resources, to deliver a response that will address the client requirements
• Manage the response team in such a way that it enhances team spirit and team collaboration (to get the best out of every team member)
• To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee are successfully completed within the Altron policy and procedure framework

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Sales
• Presales
• Pricing
• Executive Management
• Legal
• Human Resources
• Marketing
• Risk and Compliance

Reasons for Interaction:

• Key stakeholder engagement during the bid process
• Escalation
• Risk mitigation
• Approvals and authorizations
• Relationship building

External:

• Customer
• Subcontractors
• Partners
• Vendors

Reasons for Interaction:

• Key stakeholder engagement during the bid process
• Escalation
• Risk mitigation
• Approvals and authorizations
• Relationship building
• Bid Correspondence

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric essential
• A Bachelor's Degree in Business Management, Marketing, Sales Management or similar would be advantageous
• Mastery in Microsoft Word (tables, formatting, fonts, graphics, etc.)
• Advanced in Microsoft PowerPoint (tables, formatting, fonts, graphics, etc.)

Professional Qualifications:

• Preferably APMP Foundation or Practitioner
• Preferably Degree level qualification or equivalent work experience

Years of Experience:

• Minimum of 10 years' experience in the bid office environment, managing large value, complex, multi-workstream proposals across the Public, Private, Commercial, and Financial Sectors

Other requirements:

• Excellent written and verbal communication skills
• Creative and innovative thinking
• Problem-solving skills
• An interest in the sector in which your employer operates, coupled with a willingness to keep up to date with industry trends, regulations, and legislation
• Commercial thinking

Behavioral Competencies:

• Team Working skills
• Attention to detail
• Relationship-building and influencing skills

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Job Description

Key Responsibilities

• Partner with line management and provide insightful Human Capital expertise to management and the HC team on all people-related subjects.
• Act as the primary HC contact for the respective Operation.
• Provide input to the Head HC / Senior HCBP into the brokerage of solutions that drive customer focused innovation within human capital.
• Provide support with the coaching and development of management on a number of HC business-wide initiatives, including cultural change programmes and engagement strategies.
• Assist with the assessment, evaluation and development of the right skills in the right places across the business.
• Inspire business leaders within the operation to deliver HC transformation in their area, aligning ways of working to create a high-performance people culture.
• Partner with, consult with and influence the line management on people needs to enable delivery of business targets (e.g. through driving the development of talent pipelines within the operation).
• Input into the business organisation design to ensure that structures, roles and responsibilities, enable delivery and a high-performance culture.
• Partner with line management within the operation in order to ensure fair people management.
• Advise on people matters and educating line management on the value of HC, demonstrating that HC is a key partner to the business voicing key people concerns.
• Assist with the implementation of relevant HC related projects in the respective operation working with members of the wider HC team (e.g. operations roll out of a new policy or process).
• Engage line management to advocate and demonstrate compliance with HC policies and relevant legislation and champion interventions.
• Hold business accountable to deliver performance and people management challenging quality where needed.
• Proactively assist with the management all relevant communication between stakeholders.
• Perform all relevant human capital and payroll related administration to achieve accuracy, efficiency and automation.
• Focus on high-risk HC cases, considering risks and determining solutions and initiatives.
• Manage the flow of information into and out of the human capital function with a view to ensure that necessary and timeous action is taken on all incoming information and that information needing transmission, sharing and/or action is shared.
• Enter and maintain information on systems and scan/copy and file documents as required to ensure that there is an appropriate audit trail, and that information is easily accessible.
• Resolve or escalate all relevant stakeholder queries and complaints according to Altron’s policy and procedure framework.
• Coach line management within the operations, drawing on expertise of other HC Operations, to ensure correct application and implementation of HC, legislative and statutory policy and process.
• Work closely with the HC Head / Senior HCBP to evaluate and build business capability through facilitating talent management, succession and resource planning.
• Partner with line managers to determine supply and demand in order to assist in evaluating the effectiveness of the sourcing strategy.
• Work closely with the Head HC/Senior HCBP to drive a high-performance culture within the operation (e.g. through Talent Reviews and identifying opportunities for talent development)
• Provide feedback from the operation to HC Head of Operations/Senior HCBP on the relevance and effectiveness of policy, tools and processes to help improve their design.
• Work closely with the HC Head/Senior HCBP to continuously monitor and identify opportunities for improvement in the efficiency and quality of HC services; provide business feedback to appropriate HC governance forums.
• Understands the business drivers and strategy.
• Work closely with the Head HC/Senior HCBP to bring business perspective to people data to provide valuable insight to shape business decisions with other parts of the HC Function and provide business intelligence.
• Assist with the compilation of various reports and other data requirements.

Governance and Risk Management

• Input into business operations risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Provide feedback to the HC Head of Operation/Senior HCBP to initiate improvement projects that will increase profits or protect against risks in the function.
• Establish and maintain the highest ethical standard in employment practices, including compliance with all statutory requirements.

Qualifications, Experience & Skills:

Educational Qualifications:

• Bachelor’s degree in human resources or any relevant tertiary qualification

Professional Qualifications

• Professional membership in HC association (preferred)

Years of Experience

• 3 - 5 years of progressive, professional experience with an emphasis in HC Generalist and Business Partnering

Other requirements

• Detail orientation, proven organisational skills and high degree of accuracy.
• Applied knowledge of local labour laws.
• Strong oral and written communications skills.
• Demonstrated experience, skills and knowledge required to partner with line management and the HC team to implement HC initiatives and provide HC support
• Good knowledge of HC systems.
• Excellent computer literacy.
• Excellent prioritisation skills.
• Excellent administrator with strong attention to detail.
• Influencing skills.
• Excellent knowledge Human Capital Management theories and principles.
• Analytical and problem-solving skills.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to work independently and within teams.
• Ability to identify opportunities for improvement.
• Ability to work in a fast paced environment and under pressure.

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Job Description

The Head of Finance Operations is responsible for Operational Finance which include, process review and optimization, review and sign off the commercials on tenders, analysis with a view to provide insights and improve profitability.

KEY RESPONSIBILITIES:

• Review and optimize the current financial processes, including the change management aspect
• Optimization includes, opportunities for automation, BI reporting using technology to improve reporting and planning
• Responsible for ensuring all finance policies and procedures are in place an up to date
• Revenue assurance
• Overseeing commercial decision-making from tender analysis, margin analysis, pricing analysis etc
• Overall responsible for the commercial input, review and sign off on tenders and proposal
• Review and provide analysis, insights and recommendations on problematic, loss-making projects   
• In conjunction with the GTM (Go to Markets) and Finance BP conduct analysis of cost of the various product and services within the GTM as and when required to understand the cost drivers and improve profitability
• Provide support to the ITO/services business such as analysis and reporting etc
• Services and contract profitability analysis and support
• Research and analysis
• Risk and Governance  

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Professional Qualifications:

• B.Com Accounting, B.Com Honours degree- advantageous
• CA (SA) advantageous

Years of Experience:

• 5 -10 years of relevant experience in IT services
• D365 experience is essential

Other requirements:

• Excellent Microsoft Excel Skills
• Power BI Skills
• Deep understanding of the Managed Services and the IT Services business
• Organizing, analysing and gathering data (investigation)
• Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
• Analytical/methodical ability and problem solving
• Problem solving and decision-making skills
• Time management - Effective time utilisation, meeting all deadlines
• Conflict management
• Attention to detail and high degree of accuracy

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Job Description

We are looking for a Huawei Network Support Technician to perform support activities required to support the relevant OEM Data and voice networking solutions in an infield technical environment.

Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA (1st Line Support and 2nd Line Support).

Key responsibilities:

• To provide infield support on network solutions and the associated services
• Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer
• Ensure that requests for assistance received via the Altron Service Desk are attended to accurately and efficiently
• Where required, provide customers with updates or feedback on calls that are logged on the call logging system
• Assist the Network team to meet identified SLAs
• Actively support the team on common goals and participate in high team performance
• Provide 24x7 technology platform and customer support on a rotating basis
• Continuous broadening of own technical skills and problem-solving
• Engage in formal and informal knowledge transfer
• Time management in accordance with Customer service requests and SLAs
• Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer
• Perform junior level support for day-to-day operations
• Diagnose hardware and software-related issues on Network equipment

CORE RESPONSIBILITIES:

Standard Operating Requirements

• Complete all assigned Incidents within SLA requirements
• Coordinate service request resolution

Staff Leadership and Management

• Successfully complete all training and maintain certification requirements to fulfill job specifications

Governance and Risk Management

• Close calls (Incidents) within specified priority times (SLA) by the team – target 100%
• Ensure all requests and projects are completed on time by the team - Due Date
• Make sure that all calls are updated timeously and with full accurate details

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• To be mentored by a Network Senior and guided to gain operational knowledge and experience

Reasons for Interaction:

• Ensure the effectiveness of the customer SLA
• To receive tasks, provide feedback, and receive guidance

External:

• Network Customers

Reasons for Interaction:

• Maintain fast, efficient customer service
• Be a catalogue for Altron
• Gain experience in cross-skilling
• Maintain Network customers SLA

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Professional Qualifications:

• Current and Valid OEM Second Level certifications (e.g., HCIP, HCIA, CCNP)
• NCE (iMaster) experience will be advantageous

Years of Experience:

• Minimum 2 - 4 Years

Other requirements:

• Network experience would be highly beneficial
• Strong people skills
• Methodical and strong administration skills
• Strong oral and written communication skills
• Cross-vendor capabilities
• Good troubleshooting skills are essential
• Strong communication skills, both written and verbal
• Must be a team player
• Well-organized and able to prioritize
• Service-oriented mindset
• Time management
• Proven background in IT support environment

Behavioral Competencies:

• Well presented
• Interpersonal Skills
• Emotional intelligence
• Stress management

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Job Description

We are looking for a Cisco Network Support Technician to perform support activities required to support the relevant OEM Data and voice networking solutions in an infield technical environment.

Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA (1st Line Support and 2nd Line Support).

Key responsibilities:

• To provide infield support on network solutions and the associated services
• Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer
• Ensure that requests for assistance received via the Altron Service Desk are attended to accurately and efficiently
• Where required, provide customers with updates or feedback on calls that are logged on the call logging system
• Assist the Network team to meet identified SLAs
• Actively support the team on common goals and participate in high team performance
• Provide 24x7 technology platform and customer support on a rotating basis
• Continuous broadening of own technical skills and problem-solving
• Engage in formal and informal knowledge transfer
• Time management in accordance with Customer service requests and SLAs
• Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer
• Perform junior level support for day-to-day operations
• Diagnose hardware and software-related issues on Network equipment

CORE RESPONSIBILITIES:

• Standard Operating Requirements

  • Complete all assigned Incidents within SLA requirements
  • Coordinate service request resolution

• Staff Leadership and Management

  • Successfully complete all training and maintain certification requirements to fulfill job specifications

• Governance and Risk Management

  • Close calls (Incidents) within specified priority times (SLA) by the team – target 100%
  • Ensure all requests and projects are completed on time by the team - Due Date
  • Make sure that all calls are updated timeously and with full accurate details

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• To be mentored by a Network Senior and guided to gain operational knowledge and experience

Reasons for Interaction:

• Ensure the effectiveness of the customer SLA
• To receive tasks, provide feedback, and receive guidance

External:

• Network Customers

Reasons for Interaction:

• Maintain fast, efficient customer service
• Be a catalogue for Altron
• Gain experience in cross-skilling
• Maintain Network customers SLA

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Professional Qualifications:

• Current and Valid OEM Second Level certifications (e.g., CCNA, CCNP, HCIP)
• ISE experience will be advantageous

Years of Experience:

• Minimum 2 - 4 Years

Other requirements:

• Network experience would be highly beneficial
• Strong people skills
• Methodical and strong administration skills
• Strong oral and written communication skills
• Cross-vendor capabilities
• Good troubleshooting skills are essential
• Strong communication skills, both written and verbal
• Must be a team player
• Well-organized and able to prioritize
• Service-oriented mindset
• Time management
• Proven background in IT support environment

Behavioral Competencies:

• Well presented
• Interpersonal Skills
• Emotional intelligence
• Stress management

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Job Description

Requirements:

• Bachelor's degree in a related field
• 10 years of experience in product management
• Strong leadership and team management skills
• Excellent communication and collaboration skills
• Ability to think strategically and make data-driven decisions
• Experience with agile development methodologies

Key Responsibilities:

• Develop and implement the product vision, strategy, and roadmap: This involves setting the long-term vision and strategy for the company's products and creating and maintaining a detailed product roadmap that outlines the planned development and release of new features and updates.
• Lead the product team and provide guidance and direction: As the head of product management, you will be responsible for leading and managing the product team, providing guidance, direction, and support to ensure that the team is aligned and working towards the same goals.
• Collaborate with cross-functional teams to deliver high-quality products: This involves working closely with teams across the organisation, including engineering, design, sales, marketing, and customer support, to ensure that products are developed and delivered on time and to a high standard.
• Conduct market research and gather customer feedback to inform product decisions: This involves staying up to date with market trends and customer needs, gathering feedback from customers and other stakeholders, and using this information to inform product decisions and ensure that products meet customer needs and expectations.
• Monitor and analyse product performance and make data-driven decisions: This involves tracking key metrics and analysing product performance to identify areas for improvement and make data-driven decisions about product development and strategy.
• Ensure that products meet customer needs and drive business growth: This involves ensuring that products are aligned with customer needs and expectations and that they contribute to the growth and success of the business.