Career Opportunities at ADvTECH

Overall Purpose of the Job

Within a specific business application area, such as hire to retire process (Employee Lifecycle) with the HR Business process, the identification, and development of new and alternative approaches to performing business activities that are made possible by the availability of information and communications technology. Responsible for the methodical investigation, analysis, and documentation of the application in terms of the finance business processes and the information used. The definition of the requirements for improving any aspect of the processes and systems, and the creation of viable functional specifications in preparation for the construction of the information systems.

Implementing change management strategies to drive organizational transformation in the tertiary environment of Advtech Limited.  

Education Minimum Requirements

• Diploma or Bachelors Degree
• Accounting Experience to a supervisory level (10 years +)

Ideal

• Bachelor's degree in (Information Systems, Informatics, Computer Science or Information Technology) - NQF 7 or Bachelor's degree in (Accounting) - NQF 7

• Microsoft D365 user experience
• Agile Business Analysis (Preferred)

Minimum Experience

• Application Support                                  Year(s) 1-3
• Finance and Accounting                            Year(s) 1-3
• HR or Payroll processing experience           Year(s) 1-2

POSITION DESCRIPTION

Output 1 - Business Analysis     15%

Provide input to

• Analyses of past, present and future business environment.
• Analyses of business processes to determine problems, risks, and opportunities for improvement.
• Reviews processes and conducts process audits, as required.
• Designs new business processes.
• Formulates strategies and guidelines to improve the business environment.
• Documents requirements including data modeling, interface layouts, data flows, screen, and
• report layouts, etc.
• Works closely with systems analyst, other Business analysts, project support analyst, project,
• and work delivery manager to design and implement solutions within constraints.
• Investigates and defines requirements for business processes. Identify opportunities to improve process and reduce waste.
• Facilitates the implementation of new or enhanced processes.

Provides support and facilitates sessions for end users, e.g., training.

Participate and provide input in detailed analysis based on business problems that exist and/or opportunities identified.

Understanding of the following

• Analysis and modeling of complex business processes.
• Writing requirements specification for large sized Information Systems.
• Track record in Software Development.
• End to end experience of the project lifecycle.
• Experience interacting directly with end users.

Output 2 -  Specialisation Area (Subject Matter Specialist) - Accounting  20%

Knowledge of

• Accounting and Finance systems
• Accounting and Finance processing experience
• Maintain Accounting and Finance data tools, reporting, and dashboards.
• Respond to Accounting and Finance data requests on an ad hoc basis by gathering, analyzing, and reporting relevant data from various sources.
• Maintain Accounting and Finance data integrity by ensuring the accuracy and consistency of input data.
• Maintain a data glossary,
• Ensure that the master data maintenance is done, and quality assessment of master data is done to ensure good data quality.
• Partner with Accounting and Finance on system upgrades and analyses
• Responsible for addressing a high volume of system-related activities in a timely fashion while maintaining a high level of quality and internal customer satisfaction.
• Experience with Microsoft SQL, Power Apps, PowerBi, DevOps and Azure are advantageous         

Output 3 - Provide input to Solution Design & Implementation & Specifications Development  20%

• Works closely with the systems analyst, analyst programmer, project support administrator, other Business Analysts, and project/work delivery managers to design and implement the best possible solution within the constraints of the tools available.
• Facilitates the implementation of new or enhanced processes. Business processes would be designed and implemented by the BPO; however, the business analyst would take these requirements and understand how to utilize the technology to enable the process.
• Owns systems, user acceptance testing and implementation of changes or new applications.
• Investigates and defines requirements for business processes.
• Documents requirements includee data modeling, interface layouts, data flows, screen, and report layouts, etc.
• Document defects.
• Document system enhancements.
• Manage change control process and quality assurance.
• Leads design of reporting and dashboards. Extracts, validates, and analyzes desired data. Consults with leaders to establish data metrics needs.

Output 4 - Perform Systems Testing  15%

• Tests systems and user acceptance and implements changes or new applications
• Ensures all testing protocols are adhered to
• Test automation processes
• Creating of release notes

Output 5 - Provide System Support, User Support, Problem Management and Training      30%

• Provide front line support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Renders support and facilitates sessions for end-users, including training
• Provides direct support and coaching to all levels of managers and supervisors as they help their direct reports through transition.
• Carryout activities related to incident and problem management.
• Conduct root cause analysis and dispatch to scrum teams for resolution.
• Understanding of ITIL processes
• Customer service review meetings with Brands
• Record business requirements and prioritize system changes with Brands.
• Provide business with a monthly review of services provided and status of planned changes and enhancements.
• Handles escalations from business and is the lead regarding Problem Management.
• Negotiate SLAs and OLA's with business
• Attends and reviews management meetings with brands monthly

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Overall Job Purpose: 
This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands.  Responsible for administration, the co-ordination, configuration, installation, documentation and management of ADvTECH IT architectures and related services within the enterprise.

Identification and resolution of high-level technical problems and malfunctions regarding hardware, software, network, servers and other related IT services.  Ensures a stable and well performing environment for the business processing systems. Participates in various ICT projects intended to continually improve/upgrade the systems infrastructure, ensuring change management procedures and methodologies are implemented and followed. Proactively researches and locates the necessary tools and processes to identify and avert troublesome trends as they develop.

Responsibilities: 

Output 1 - Administration and Management - Windows Server:

• Lifecycle management of Physical or Virtual Windows Server from provisioning, through operations to decommissioning according to Group standards
• Proactively perform regular maintenance and performance monitoring of Windows Server, which includes resource management, software updates and repairs when system errors occur
• Optimise processes and drive process improvement to increase performance and reduce costs
• Troubleshoot and facilitate any hardware repairs and/or upgrades in co-operation with support vendor

Output 2 - Administration and Management - Active Directory:

•  Administrate the On-Premises Identity for Group Admin Staff (all contract types), Schools Students and Tertiary Students
• Administrate on-premises and cloud Windows Desktop computers within Active Directory in collaboration with Site ICT
• Perform regular Active Directory audits that includes stale user/computer object clean-ups and access rights management
• Monitor and Maintain standards for installations of Microsoft Windows Operating System technology including AD Forests, Azure AD, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Create and update technical documentation of operating procedures as needed

Output 3 - Administration of LAN WAN Infrastructure:

• Troubleshoot and monitor campus networking equipment, which includes firewalls, switches, Wi-Fi, and broadband equipment and escalate to partners/providers
• Administrate and troubleshoot URL/Application block/allow configuration on campus firewalls as required by business while maintaining a secure environment
• Monitor and maintain standards at campus level server rooms and cabling cabinets

Output 4 -   Unified Communications
Teams, Telephony management that include areas below and in relation to the ICT Service Catalogue

• Daily, weekly and Monthly planning with team leader
• Implementations and maintenance
• Security

Output 5 - Networking and Wi-Fi:

LAN, WAN, Wireless, that include areas below and in relation to the ICT Service Catalogue

• Daily, weekly and Monthly Management planning with team leader
• Implementations and maintenance
• Optimise environment to provide best possible experience
• Security

Output 6 - TMS System: 

• Assist System Admin for Connectivity with TMS management
• Ensure data within TMS is updated daily

Output 7 - NetOps: 

• Participate and Interact in the Daily and weekly Network Ops call with team leader

Education Requirements: 

Minimum

• Degree / Diploma in IT
• ITIL
• MCSE

Ideal

• Degree / Diploma in IT
• MCSE

Experience Required: 

• 5 years LAN / WAN
• 5 years ICT industry experience
• 5years Systems Administration
• 3 years Systems Engineer
• 5 years Problem Management