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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
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Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Responsible for:
- optimal tracking and reporting of Risk Weighted Assets and Economic Capital to relevant Retail and Relationship Banking stakeholders
- testing data updates/impacts subsequent to any models’/strategy/Regulatory updates/changes; efficiently monitoring impacts to Risk Weighted Assets and communicating to relevant stakeholders.
- developing monitoring and tracking management information (MI) and developing reports to highlight trends to management within the Retail and Relationship Banking portfolios.
- monitoring governance as well as ensuring RDARR compliance relating to Risk Weighted Assets and Economic Capital for all Retail Business Units.
Job Description
Accountability: Analytics, Risk measurement and Monitoring
- Compile and maintain monthly reporting to Retail and Relationship Banking stakeholders in order to monitor performance; relating to RWA and EC.
- Ensure a clear understanding of the analysis of RWA and EC components and processes.
- Analyse complex data/information from various sources e.g. SAS/Hadoop data sets, compass reporting system to make a calculated decision.
- Liasing with relevant business units in order to ensure understanding of underlying reasons for movements in the RWA and EC i.e. portfolio specific events that cause adhoc movements.
- Continuously identify and monitor trends and, when and where necessary, share the information with the necessary business unit.
- Provide the Retail Business units with appropriate support to ensure improved understanding and, therefore, reporting of RWA and EC metrics.
- Highlight and provide suggested improvements/enhancements to existing BAU reporting (within the Risk Measurement team).
- Ensure continuous improvement in all processes carried out in the Risk Measurement (Capital) team.
- Measure the actual figures against the relevant forecasting plan that is being reported against e.g. RAF/STP/MTP.
- Take corrective measures on deviations from policies and procedures as identified by an auditing process.
- Adhere to all RDARR compliance and procedural requirements on an on-going basis.
- Monitor and be aware of any Regulatory changes/updates.
Accountability: Relationship and Stakeholder Management
- Develop and maintain relations with relevant stakeholders.
Accountability: Personal Development
- Comply with Human Resource policies and governance by means of Employee Self-Service.
- Ensure that an agreed personal development (PD) plan is in place to enhance own performance and development.
- Complete all compulsory training and attestations.
- Create a climate conducive for sustainable employee engagement, i.e. participating in the Employee opinion survey.
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
To leverage experience, expertise, and cybersecurity knowledge of adversary behaviors to identify activity that may have bypassed detection's and security controls; drive critical context-rich alerts, build new tools and automation in support of hunting objectives in Absa bank.
Job Description
CSO Detect: Cyber Threat Hunting
- To collaborate with threat intelligence analysts to identify priority cyber threats, designing and executing cyber hunts.
- Hunting for threats, anomalies and cyber-related disruptions on the Absa network
- Collaborate with technology and business teams to help detect new, interesting or unique threats and mitigations based on hunting observations
- Performing threat analysis, deep-dives and incident assessments
- Conducting research and presenting threat briefings
Education and experience required
- Minimum B-degree (Maths, Computer & Life Sciences) (NQF Level 7) | Advanced Diplomas in Cyber
- At least 5 years’ experience in the field of Cybersecurity and/or Technology
Knowledge and skills
- Ability to operate in high performing teams across culturally diverse and geographically separated locations
- Leadership skills – ability to encourage, engage, empower, and deliver
- Excellent written and verbal communication skills
- Proficiency with Python, PHP, Perl, or similar scripting languages
Knowledge of the cyber kill chain, Mitre ATT&CK framework
-
Behavioral/Enterprise
- Customer excellence
- Change and improvement orientation
- Commercial thinking
- Ethics and values
Competencies: Technical
- Security Analysis
- Digital Forensics
- Malware reverse engineering
- Offensive Security
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
Method of Application
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