Latest Job Opportunities at MiWay Insurance Limited

Job Description

• The Broker Department is looking for an enthusiastic individual who would like to fill the above-mentioned role based in Mpumalanga/Limpopo. As a Broker Business Consultant, you will play a pivotal role in building and maintaining strong relationships with our network of brokers. You will be responsible for promoting our products and services, offering valuable insights and guidance, and ensuring that our brokers have the necessary tools and support to effectively market our offerings to their clients.

Minimum qualifications Required

• Grade 12/Standard 10/ NQF 4
• Must have RE

Minimum Experience

• Minimum 2 years' experience in a relationship management role within a Sales environment. 
• Minimum 2 years' short term insurance Personal Lines experience
• Minimum 2 years' short term insurance Commercial experience

Deliverables include, but will not be limited to

• Develop and nurture relationships with insurance brokers, serving as the primary point of contact for the needs and enquiries.
• Conduct regular visits to broker offices to provide product training, updates, and assist with any queries or concerns they have.
• Actively identify opportunities to grow our broker network, expand our market presence, and increase business volumes.  
• Collaborate with internal teams to create and implement effective marketing strategies, campaigns, and sales initiatives to support brokers in achieving their targets. 
• Stay up to date with industry trends, competitor activities, and regulatory changes, and provide relevant insights and recommendations to brokers. 
• Analyse broker performance data, identify areas for improvement, and work closely with brokers to develop action plans to enhance their performance.  

Essential Requirement

• Industry Knowledge: In-depth understanding of short-term insurance products, market dynamics, and regulatory frameworks. 
• Relationship Building: Ability to establish and maintain strong relationships with insurance brokers. Excellent interpersonal and communication skills are necessary to build rapport, negotiate effectively, and address brokers’ needs and concerns.
• Sales and Marketing: Proficiency in sales techniques. Knowledge of marketing strategies and campaigns to support brokers in promoting our product to their clients. 
• Business Development: Proactive approach to identify new opportunities to grow broker network, expand market presence, and increase business volumes. Strong networking and prospecting skills will be important to establish new partnerships with brokers. 
• Consultative Approach: ability to provide valuable insights, guidance, and training to brokers, helping them to understand our products and effectively market them to their clients. 
• Analytical Skills: Capacity to analyse broker performance data, identify trends, and provide recommendations for improvement. Ability to utilize data and market insights to support brokers in achieving their targets and enhancing their performance. 
• Adaptability and Resilience: Willingness to adapt to changing market conditions, regulatory requirements, and product updates. Ability to work in a fast-paced environment and handle changes with resilience. 
• Self-Motivation and Independence: Self-driven and motivated to achieve sales targets and build successful broker relationships. Capable of working independently and managing time effectively. 
• Technology Proficiency: Proficient in using Microsoft Office Suite to record keeping, reporting and analysing data. Ability to learn and utilize new technology tools for efficient communication and collaboration. 
• Ethical Conduct: Commitment to maintaining high ethical standards and adhering to industry regulations and codes of conduct. Upholding integrity, professionalism, and confidently in all interactions with brokers and clients.  

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Job Description

• The successful candidate will be responsible for managing the operations of a single call centre or business segment. Oversees operating systems, including policies, procedures, and operating structure. Establishes and implements product/service standards. Responsible for analysing the operations and efficiency of the call centre. May build industry relations, communicate technologies, and address operational concerns through industry networking. It also needs to obtain new campaigns from internal clients and build the credibility of the call centre with potential clients.

Minimum qualifications required

• Standard 10/NQF4/Matric
• RE 5
• Business management related qualification (adventageous)

Minimum Experience

• Minimum 5 years’ commercial Sales experience 
• Minimum 5 years' in a Team Manager role
• Understanding of Sales system and applicable processes that impact on the sales process 

Deliverables include, but will not be limited to

• Coaching of sales teams: Sales skills, telephone etiquette, product knowledge and development changes.
• Active participation and involvement with regards to new development and changes.
• Effectively manage daily operations of the call centre
• Driving and achieving monthly sales targets
• Creating reports, presenting them, and submitting to Executive Head of Business Insurance

Essential Requirements

• Written and verbal communication skills 
• Attention to detail  
• Supervisory skills  
• Conflict handling and manage team dynamics
• Self-motivated, inspire others  
• Motivation and desire to excel 
• Problem solving skills and solution oriented  
• Flexibility 
• Ability to multi-task and cope with pressure  
• Performance management experience 
• Commitment to personal and team goals 
• Professionalism 
• Ability to apply business rules and processes 
• Provide technical guidance to team members 

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Job Description

• The MiWay Business Insurance department is looking for a General Manager to lead a team of BI Support staff. A team of commercial underwriters, in accepting good quality SME risks through a variety of direct insurance distribution channels. Managing operations of the call centre Quality Assurance team and finally managing a team of Property risk Surveyors. The successful candidate will also be expected to contribute to product and system design, developing new products and refining processes involving the Property risk surveying function.

Minimum Qualifications required

• Regulatory Exam (RE 5)
• FAIS credits
• Matric / NQF 4
• Business management related qualification (advantageous)

Minimum experience required

• A minimum of 8 years’ experience underwriting commercial insurance risks
• A minimum of 5 years’ managerial experience
• A minimum of 5 years’ commercial claims-related experience will be highly beneficial

Competencies Required

• Excellent verbal and written communication skills
• Ability to work independently
• Excellent people skills
• Strong analytical ability
• Attention to detail and ability to work accurately under pressure