Available Roles at OpenText

Your Impact:

• As an Account Executive at Open Text you help customers use information to grow faster and be more efficient in an increasingly Digital World. You are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.
• Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.
• You are comfortable with complex sales cycles. Your track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry.

What the role offers:

• Consultative selling and intensely listening to your customers.
• Preparing comprehensive territory plans.
• Identifying and converting opportunities into sales.
• Skillfully executing each phase of the sales process from pipeline generation to closing the deal.
• Clearly articulating the value proposition of solutions and products and the endless possibilities of the digital enterprise to your customers.
• Collaboration across all internal teams and resources to ensure you bring the best solution to your clients.

What you need to succeed:

• A track record of B2B selling across the Enterprise
• Experience working in a consultative capacity with C-level customers on complex cloud-based, on-premises or hybrid solutions.
• You deploy advanced sales methodologies and tools to achieve and exceed your targets.
• Whether it’s the challenge of developing new accounts or finding untapped opportunities in your existing client base, the opportunity to grow our business is what drives your efforts every day.
• Intellectual curiosity, easily grasp new products and solutions, and bring the spirit of innovation to your customers.
• Bachelor’s Degree (or equivalent) and a passion for continuous learning.

go to method of application »

Job Description

• The Client Director is responsible for revenue generation and customer success for assigned clients while actively supporting peers across for mutual success against the OT mission of revenue, margin, and reference ability. The applicant will come from a business focused technology background dealing with both users and technicians and will have commercial acumen and knowledge of the sales environment. Services project experience is also important. The role is both sales and delivery focused with team sales and revenue targets. You will be the primary contact for new business opportunities within their sectors 

You are great at: 

• Developing trusted relationships with our Product Salesforce to ensure Consulting involvement in sales opportunities.
• Driving the services business development activities, strategy, and approach within our business.
• Developing, presenting, and closing proposals for professional services, including RFP/RFP responses.
• Identifying, qualifying, and managing the pre-sales for consulting opportunities (working with existing customers, prospective customers, and internal Product Account Managers).
• Creating a pipeline of opportunities to generate bookings meeting quarterly budget expectations.
• Managing and ensuring timely delivery of SOW’s, and required approvals, together with managing contract and invoicing status.
• Leading the commercial negotiation of services contracts with clients and external suppliers.

What it takes: 

• University or University of Applied Sciences Degree combined with relevant IM/IT experience.
• Strong track record of selling Professional Services and directing the delivery of Professional Services to a wide variety of clients.
• Project Management Professional Certification is an asset
• Advanced experience in Contract Negotiation both internal and External at CxO level
• Demonstrated experience in managing the entire sales process, contracting process and legal implications of a deal totaling at least $2 million in annual fees
• Selling of Enterprise Software and Services associated (Solution Selling)/Commercial business case modelling- essentially a deal architect
• Experience in Cloud and associated Hyperscalers
• They will need to demonstrate an impressive track record of services solutions to large enterprise accounts

go to method of application »

Your impact

• You will contribute to setting up the foundational layer of the Information Management landscape for some of the world’s largest enterprises. You will focus on leading the technical and Solution Architecture stream in Professional Services implementation projects on Cloud or Off-cloud.

What the role offers

• Understand the transformational initiatives of business in the Enterprise Information Management space
• Advocate, advise, and implement world-class solutions for our customers
• Lead a team of consultants to deliver the right solution in the context of a project and contribute to generating Roadmap for customers
• Scoping functionally complete and commercially viable offerings during the bid phase
• Articulate the merit of choosing solution options with experts internally and with enterprise architects on the customer side
• Follow and contribute to best practices for solution architecture, technical architecture, and implementation approaches
• Stay up-to-date with cloud technologies and imbibe the learnings as and when needed in real-life 

What you need to succeed

• An expert level knowledge with hands-on experience in either AppWorks or Enterprise Content Management (ECM) stack
• Expertise in similar products may also be considered
• More than 10 years of technical experience in designing and implementing solutions in the above products
• Excellent knowledge and experience working in Enterprise applications, IT Infrastructure, Networks and Relational databases
• Communication that will promote trust and clarity 
• Strategic thinking and structuring those ideas to achieve incremental value in every cycle
• Well-versed in various lifecycles of solution architecture – ground-up building or transforming the existing to meet certain objectives
• Excellent English language skills both written and spoken

go to method of application »

Your Impact: 

• As a Service Account Manager (SAM), you will support customers' complex software environments, providing technical assistance for their solution development. You will act as a product evangelist, preparing collateral to present best practices for OpenText's software products, ensuring customer success. The ideal candidate will enjoy being an expert on diverse topics, be creative, and find problem-solving rewarding. Additionally, you will focus on maximizing business value, customer satisfaction, retention, loyalty, and account growth. The primary goal is to deliver memorable customer experiences, fostering trust, value, and alignment acrossOpenText to drive customer-driven growth. Travel will also be required to meet with customers. 

What The Role Offers: 

• Assist customers with non-technical aspects of their support experience.
• Act as a customer ambassador, utilizing global support resources for successful delivery.
• Build relationships through site visits and understanding customer implementations and priorities.
• Onboard and train customer staff to maximize support resources and tools.
• Ensure timely handling of escalations and requests by navigating Micro Focus processes.
• Provide Quarterly Business Reviews (QBRs) with case reporting, KPI trending, and project management.
• Analyze trends to offer recommendations.
• Proactively monitor support cases and conduct regular status review meetings.
• Understand customer business goals and desired outcomes.
• Facilitate meetings with R&D, product management, and support to address potential software issues and meet business goals.

What You Need To Succeed: 

• Bachelor’s degree preferred; Associate degree in a technical field with related experience desired.
• In-depth knowledge of industry standards in Enterprise DevOps, Hybrid IT Management, Security Risk & Governance, and Predictive Analytics.
• Thorough understanding of company products, services, organization, competition, third-party products, and market trends.
• Strong team-building and leadership skills, with the ability to negotiate and resolve conflicts.
• Excellent communication, coordination, and collaboration skills, with the ability to navigate complex, matrixed organizations.