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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.
Minimum Experience Level
- Must have 2-3 years in a relationship management or banking environment
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Must have completed a Higher Certificate in Banking Services - NQF5
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have foreign exchange experience.
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
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Job Purpose
- To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to ensure compliance to regulatory requirements and alignment to the operational risk management framework and international best practice.
Job Responsibilities
- Instill a risk management culture in the business
- Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements and take corrective action, where necessary
- Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes and provide guidance to address operational risk challenges in Nedbank and its subsidiaries
- Improve the effectiveness and relevance of internal and external loss operational risk data
- Review outcome of operational risk practices of stakeholders
- Independently monitor the risk environment of the business unit in terms of the Annual Risk Monitoring Programme
- Monitor and analyse major operational risk losses and control breakdowns as well as key risk indicator threshold breaches
- Prepare all Risk reports, log monthly loss event data and monitor performance of key risk indicators
- Identify potential future operational risks
- Engage with stakeholders to understand their operational risk
- Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives
- Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices
- Facilitate collaboration between stakeholders
- Collaborate and maintain relationships internally
- Build and maintain relationships with relevant assurance providers
- Contribute to a culture of transformation by participating in Nedbank culture building
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies
- Perform a functional analysis on each of the departments within the business, co-designing solutions whereby the various processes are listed, driving the documentation of all business processes by workshopping, identifying processes with high risk and factor in mitigating controls
- Provide input into, and advice on the alignment between the Business Unit risk profile and risk appetite
- Identify training courses and career progression opportunities to improve personal and professional capability
- Ensure all personal development plan activities are completed within specified timeframe
- Share operational risk related knowledge, resources and practices with team and stakeholders
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses
- Establish effective communication links with Line Management to facilitate the monitoring of the risk framework
- Support the activities of Group risk, external and internal audit on inspections and investigations and audits
- Provide input into business projects.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Accounting , Bachelor of Commerce: Financial Management
Minimum Experience Level
- 3 - 5 years experience in risk management/audit, and/or 5 - 8 years experience in banking and/or insurance
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Job Purpose
- Objective: Contribute to the development and maintenance of the risk management systems by applying best practice standards and bridging the gap between business stakeholders and technical teams.
- Goals: Enhance operating systems, improve efficiency, and drive organizational competitive advantage.
Job Responsibilities
Manage System - SAS GCM
- Perform interface updates/installation of SAS software including hot fixes and new releases.
- Monitor the Software and System, collect metrics for incident management, problem management and change management.
- Work collaboratively with customers, analysts, developers, SAS personnel and other team members to establish ownership and accountability while deriving value from the SAS environment for the customer.
Manage, diagnose, and debug risk management applications.
- Diagnose, document, report, and resolve system problems in complex technical environments.
- Managed Financial and Business Results
- Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder & business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
Managed Stakeholder Relationships
- Ensure business needs are met by engaging and assisting business through face-to-face interaction and attendance at forums and committees.
- Assist the business to address queries related to system operations.
- Perform ad hoc system enhancements as per client specification.
Job Responsibilities Continue
Managed Processes
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Provide insights enabling growth through analytical research by delivering analytical results of tool performance and making recommendations to stakeholders.
- Ensure system compliance to policy through analysis and monitoring.
- Establish understanding of processes create efficiencies and streamline processes through analysis.
Managed Self
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Improved processes and culture
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence.
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g., Green Strategy).
- Seek opportunities to improve business processes, models and systems by identifying and recommending effective ways to operate and adding value to Nedbank
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Graduate degree in Information Systems, Informatics, Mathematics, Financial Mathematics, Statistics, Economics or Actuarial Science, or a quantitative discipline (e.g., engineering), or a Chartered Account with strong experience in in Software Development Management and Data Management.
Minimum Experience Level
- 3+ years’ work experience in software development, architecture and design.
- Hands on experience with programming languages & applications (eg Java, Python, R, PowerBI, Base SAS, SAS GCM, Denodo, Aginity)
- Experience with agile methodologies and DevOps practices
- Leadership of a team in pursuit of meeting Strategic Objectives
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Job Purpose
- To source new commercial Property Finance transactions, ensure that existing Property Finance clients are maintained, and consequently that relationship-based business potential is optimised ensuring that maximum profitability / return is derived for the Bank. To demonstrate an in-depth understanding and appreciation for the listed property and capital markets with related product and services knowledge to cross sell and meet clients identified needs. To ensure that Nedbank Property Finance remains the dominant player in the Property Finance market through innovative deal making and product structuring.
Job Responsibilities
- Achieve and / or exceed financial targets by effective acquisition of property finance deals and management of the book / portfolio.
- Continuously look for creative approaches to put deals on the book.
- Develop strong relationships with new and existing clients, property brokers, estate agents and any other deal referral channels / agents within region and initiate new business with them.
- Have adequate insight into financing instruments to create deals.
- Go out of the way (but with risk management related parameters) to ensure that deals are booked.
- Build and maintain existing relationship with established Clients within Region, retaining and optimising existing business opportunities.
- Add value in dealing with clients through a thorough understanding of the listed and overall property market
- Provide internal and external client satisfaction by ensuring operational excellence in dealing with client queries.
- Identify inherent and potential risk in the property market within the region.
- Continuously evaluate and mitigate the credit risk embedded within the environment and deals, to derive the maximum risk and return situation.
- Analyse and interpret financial statements of listed and private property clients.
- Identify new business opportunities within different divisions of Nedbank through a thorough understanding of these product and services within the client’s needs and requirements.
Self-Development
- Focus on own development and continued learning.
- Maintain high standards of professionalism at all times; take ownership and accountability for tasks and activities and demonstrate effective self-management/development.
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not being met and provide appropriate means of resolution.
- Support and drive the business's core values, maintain a positive attitude, respond to feedback, take ownership for own career development.
- Manage colleagues and clients’ expectations and communicate appropriately.
- Willing to help others and go the extra mile to meet team targets and objectives.
- Contribute to the effectiveness of the Sales team.
Essential Qualification
- Matric / Grade 12 / National Senior Certificate
- BCom/BSC in Property studies or equivalent financial qualification
- CA(SA) and CFA an advantage
Minimum Experience Level
- 5-8 years’ experience in commercial and industrial property finance; client acquisition and sales; and property development.
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Job Purpose
- To direct; add value and enable business decisions through effective consolidated financial analysis, reporting and controls related to expenses across a range of business functions, products and segments; in line with Nedbank business strategy.
Job Responsibilities
- Ensure value-add and support to the Finance Executive - Cost Management RBB through insightful reporting of the key driver of expenses underlying to various businesses, services and products by applying data analysis, problem solving and communication skills to investigate, analyse and understand underlying key drivers of cost.
- Develop meaningful Expense reports across RBB’s Segments and Product areas by leveraging the multiple financial source systems (incl BPC and PaPM ) and Microsoft applications (incl PowerBI, PowerPoint and Excel) to provide key costing insights, financial and management reports to relevant stakeholders by adhering to quality standards regarding all information and schedules.
- Solve for complex business questions & needs ito understanding the Unit Cost to Serve and / or Sell across multiple products and channels by providing value-add and insightful analysis and reports.
- Support and assist the Finance Executive - Cost Management RBB in solving urgent ad-hoc expense related queries from RBB Businesses, RBB Finance Centre or Group Finance.
- Provide meaningful recommendations, explanations and highlight areas of concern by analysing and interrogating financial information related to Expenses (OPEX and AJTP within BPC & PaPM).
- Ensure costing model outcomes are correctly and appropriately allocated to Products and Segments via the 4-Cubed reporting process by reviewing all cost model changes and updates into 4-Cubed.
- Ensure accurate costing methodologies and principles are continuously applied in all cost models by reviewing key assumptions and inputs relating to Cost Pools, Activity drivers, Volumes and TP Service results.
- Ensure consistency of key costing principles and methodologies are applied across all costing models.
- Identify cost model refinements and updates through ongoing engagement with business stakeholders to ensure that all cost models outputs are valid, sensible, reliable and accurate.
- Obtain buy-in for developing new and/or enhanced costing processes and models that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Ensure that accurate and timeous actuals & budgets are submitted and reviewed by ensuring it results from accurate, sensible and reliable Cost Models that overall aligns with key stakeholder inputs, economic inputs and strategic initiatives.
- Participate and assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
Minimum Experience Level
- 8 to 10 years in financial management preferably in the financial services industry with key financial costing experience and knowledge
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
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Job Purpose
- Drive the adoption of Nedbank’s end-to-end digital go-to-market interface by new and existing clients and provide active client support to the underlying FX sales / service model. Future-proof the business through client retention and growth of wallet-share by improving client experience across the foreign exchange value chain. Proactively acquire and service Global Markets clients and grow Nedbank’s FX Franchise, generate revenue, and grow the foreign exchange (FX) product offering by providing pricing and risk solutions (linear and derivative) for new and existing clients in line with the Markets business strategy.
Job Responsibilities
- Achieve Nedbank’s Global Markets financial targets via on client acquisition, revenue strategy & product offering
- Acquisition - Identify, research and on-board new clients in line with the FX Sales business model
- Proactively engage new and existing clients to identify leads and cross-sell opportunities
- Drive the implementation of the Global Journey (CX) initiative and digital go-to-market interface to ensure we continue to evolve and remain relevant in future
- Seek out and ensure corrective actions are implemented to grow and scale digital transactional capability for clients and reduce client pain points across the value chain.
- Continuously gather client insights to reimagine and influence the organization’s digital and client service model
- Ensure clients are aware of Nedbank’s suite of eChannel platforms
- Cross-sell Nedbank’s digital offering to all clients. Engagement with internal stakeholders – credit, coverage bankers, legal, regulatory & support
- Build on-going client rapport by understanding client needs and providing relevant market and hedging solutions
- Develop and implement sales strategy in line with Markets and FX franchise strategy
- Manage and report opportunity generation and related performance
- Reporting of business growth, opportunities & shortfalls.
- Development, Marketing and Optimization of systems, products, and digital solutions
- Regular competitor analysis and identify market trends
- Apply relevant risk management policies and procedures to ensure compliance with internal policies, external regulations, and codes of conduct
- Personal development and career growth alongside soft and technical skills development
- New Business Initiatives and maintaining the FX franchise competence and relevance via changing market trends and product development
- Contribute to a high-performance culture through innovation, agility, collaboration, and empowerment across the Group.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant postgraduate degree
Essential Certifications
Minimum Experience Level
- 3 year's experience in sales or Markets environment with exposure to FX, interest rate, derivatives, commodities, etc.
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Job Purpose
- We are looking for an Associate to join our mid-market Leverage Finance team. In this role you will be required to originate, lead and implement Leveraged Finance lending transactions in order to maximise sustainable revenue streams through the pursuit of profitable and innovative leverage finance transactions. Our ideal candidate for this role is an individual who has some prior experience in the structuring a Leverage Finance transaction.
Job Responsibilities
- Build sound client relationships (existing and through the origination of new clients) by clear communication; regular meetings and setting clear objectives and timelines.
- Lead and manage internal stakeholder relationships by collaboration and influence across all clusters; clear communication; agreeing on objectives and timelines and requesting stakeholder input in decision making.
- Build professional relationships by proactive targeted networking.
Lead transactions from origination to close which involves:
- Construct a detailed financial model by employing forecasts from advisors/clients, back testing against historical audited financial statements,
- Review Information Memorandum’s, Business Cases etc,
- Consider the funding construct (including Working Capital, Capex requirements etc.) sought by the client in relation to the scoping of a sustainable debt funding structure that on the basis of a bankers base case is in line with our Credit Risk appetite and aligns with our Leverage Finance Lending Mandate and yet balances the Funding requirements of the client/prospect,
- Propose relevant Financial Covenants, Security Recourse position, and Conditions Precedent,
- Evaluate the proposed transaction structure in terms of the Companies Act, Competition Act, Income Tax Act (demonstrating a thorough understanding of Corporate Structuring Rules), and other relevant legislation,
- Diligently prepare the Deal Discussion submission (incl. Indicative Term Sheet) such that it is well considered, informed and succinct,
- Conduct various pricing scenarios, and provide input thereto,
- Negotiate Facility Agreements, Legal Agreements etc,
- Prepare final credit applications and present to the appropriate Credit Mandate holder executing on all relevant compliance requirements and fulfil Conditions Precedent on applications to process the payout.
Job Responsibilities Continued
- Proactively manage deal progress in line with set objectives and timelines by scheduling and leading progress meetings; following up on deliverables; scheduling review meetings with client in collaboration with the front line business and reviewing own work before submitting to relevant stakeholders.
- Ensure timeous submission of credit application by effectively planning (setting deliverables; expectations and timelines); early engagement and following up stakeholders on deliverables.
- Monitor and assess credit exposure for any increase in risk by assessing exposures for appropriateness taking into consideration the client business performance and market conditions.
- Adapt to changes in all relevant legislation and industry trends by attending relevant training sessions or informal meetings with relevant divisions.
- Resolve work obstacles by lobbying and one on one engagements with relevant stakeholders.
- Provide support to Principals to close transactions by sharing your professional skills.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Sustainable Development Goals/Nedbank Purpose Statement).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified time frame.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder's businesses by highlighting benefits in support of the implementation of recommendations.
Type of Exposure
- Strong networking ability and managing client relationships
- Conducting quantitative and qualitative analysis
- Understanding of legal documents and security structures
- Challenging the status quo with a view to improving the environment or internal stakeholders understanding
- Communicating standards to others
- Strong analytical skills
- Engaging external stakeholders to obtain buy-in for concepts and ideas
- Preparing and delivering presentations
- Strong communication skills
- Ability to lead and guide our frontline business teams
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Chartered Accountant (SA), Chartered Financial Analyst, Chartered Institute of Management Accountant
Preferred Qualification
- Bachelors Degree (Hons) in Finance or Accounting, Sciences, Economics, or Bus Sci (Hon) Accounting
Minimum Experience Level
- At least 2 to 3 years Investment/ Commercial Banking / Advisory experience in a Corporate Finance / Debt Advisory / Leverage Finance environment.
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Job Purpose
- Support external vendors to recover outstanding monies both on and off balance sheet on current and savings accounts by following internal and legal processes and procedures; which results in reduced costs and losses for the bank.
Job Responsibilities
- Maintanance of Default and Recoveries system/ SAP by daily capturing of cashflows and maintaining of impairments.
- Allocation of funds in the department's suspense account.
- Arrange settlements with clients
- Monitoring of costs versus recoveries for on and off balance sheet matters.
- Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
- Validating of payments into clients accounts daily, General Ledger.
- Returns daily (pay no pay)
- Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
- Validation and payment of invoices received from vendors by consolidating the payment file
- New handovers from regional risk to legal recoveries.
- Request original security documents from Securities department.
- Request evaluations on all assets from Evaluations department.
- Liasing with the Insurance division to check whether the fixed properties are insured or not.
- Allocation of work to external stakeholders (vendors)
- Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
- Performance management of vendors as per the SLA.
- Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
- Engage with various departments for various processes (student loan, debt review, admin support etc)
- Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
- Maintaining evaluations register by capturing on a diary system.
- Processing monthly work in progress sheet
- Requesting cheques by completing a cheque requesition.
- Completing a Debit Credit Waste Capturing.
- Completing monthly Operations Committee Meeting reports.
- Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
- Pre-checks on new handovers from the region.
- Requesting securities from Security department.
- Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
- Debt management.
- Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
- Issuing settlement letters to clients.
- Conducting monthly operational meetings with vendors.
- Preparing loss reports (written off accounts)
- Requesting documentation from external vendors (legal documents, death certificates etc)
- Processing refunds by requesting documentation from external clients and seeking approval from management.
- Completing monthly vendor trackers.
- Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- 1 - 2 years collections or banking experience.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Paralegal Studies , AIPSA
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Certificate in BA endorsed by IIBA , Safe Certification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 5 - 8 years
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure.
- Guiding others on how to effectively use common techniques.
- Demonstrate these skilled proficiency descriptors.
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Job Purpose
- To assess credit agreements by conducting an assessment to check the affordability in line with credit policy and restructure systems to rehabilitate clients in line with the business strategy.
Job Responsibilities
- Manage costs by limiting stationery use, personal and business calls so as to remain within the allocated budget
- .Ensure that credit assessments are completed in line with bank policy to mitigate and manage the financial loss within the prescribed timeframes e.g. 48 hours
- Ensure that targets are met by planning and organising daily activities
- .Ensure that quality is met by adhering to the quality standards that has been aligned with organisational objectives.
- Establish and maintain sound working relationships with internal stakeholders like team and other business units by clear and knowledgeable communication methods and knowledge sharing.
- Ensure that a client centric approach is adopted by understanding the needs of the customers and delivering service to meet those needs
- Ensure that work is completed by planning and organising activities in line with set out targets and objectives
- Assess the income and expenditure of the client through completion of affordability assessments and verification through different channels
- Conduct assessments to get to a required outcome which could be either an approval or a decline
- Restructure credit agreements to commence if approval is obtained; in line with policies and procedures
- .Mitigate risk by adhering to quality assurance and governance compliance e.g. all rules built into system that would ensure all applications are compliant.
- Ensure that the allocated resources are utilised effectively by adhering to policy and procedures
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of business strategy, training/awareness on digital forensic examination to external parties on pro bono basis.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Credit Management.
Minimum Experience Level
- 2 years experience in credit in a banking or financial services environment
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Job Purpose
- We are seeking a Specialist: Digital Analytics & Support to join our dynamic team. This pivotal role involves a blend of analytical prowess and digital acuity, aimed at enhancing our digital landscape. You will be instrumental in driving our digital strategy forward, ensuring robustness in our cybersecurity measures, and optimising our digital presence for maximum impact.
Job Responsibilities
- Analysis: Lead the charge in decomposing complex digital projects into manageable stories, ensuring comprehensive coverage of all requirements. Your expertise will guide the creation of user stories, acceptance criteria, and scenario development, ensuring alignment with our strategic objectives.
- Research: Stay ahead of the curve by engaging in research and analysis of industry trends. Your insights will inform our best practices and keep us at the forefront of digital innovation.
- Reporting and Data Analysis: Craft and present insightful monthly business reports. Your analysis will not just inform but inspire action, driving data-driven decisions across the organization.
- Fraud and Cybersecurity: Play a critical role in safeguarding our digital assets. Your vigilance and analytical skills will help prevent and resolve digital fraud incidents, contributing to a secure digital environment.
- Optimisation: Your analytical skills will shine as you work to enhance user experience and conversion rates. Through collaboration and A/B testing, you will refine our digital pathways to success.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Certifications
- Certificate in BA endorsed by IIBA , SAFe and Agile Certification
Minimum Experience Level
- 10 years working experience as BA
- 3-5 years working in an Agile Environment
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
- Demonstrated leadership on small-to-medium process and performance improvement engagements
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Job Purpose
- To deliver outstanding client services; manage service capacity; deploy and move staff to meet servicing demand and to manage the Branch's administrative and services portfolio.
Job Responsibilities
Nedbank Goals:
- Our goal is to be the best in client experience for our clients and make a real lasting difference for our clients.
- Identify and support service opportunities and collaborate with service teams across Branch types to inspire team to define and implement action plans to grow profit and market share through service interventions.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Client Engagement:
- Identify client's service needs and opportunities.
- Ensure service teams are prepared for client engagements and to improve client experience.
- Study client feedback reports from service teams and address/ action plan root causes with teams to achieve service excellence goals.
- Drive client experience aligned to the Nedbank brand pillars and Service excellence promise to Caringly connect and deliver value for our clients.
- Ensuring that the Branch meet the defined service standards and corporate image requirements.
- Educate clients to shift towards servicing through digital channels to provide them with convenient alternatives.
- Ensure compliment and complaint management.
- Explore client acquisition opportunities and drive quality leads or assist clients to open accounts via the Nedbank Money App where no advice is required.
- Walk the floor regularly during the day, greet clients and ensure that they are being serviced in line with Nedbank service principles and are visible and available to clients at all times.
- Manage capacity of service staff against client demand, real time.
- Monitor staff client ratings and implement corrective coaching where needed or celebrate great service behaviour.
Risk and Ops:
- Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
- Manage cash related activities to reduce the operational and reputational risk.
- Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
- Embrace workforce and queue management to ensure optimal store efficiency.
- Manage the security aspects of day to day risks.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained and conduct checks to ensure all self service devices are operational.
Lead:
- Participate in the preparation of business performance reports to engage management on a regular basis.
- Translate business goals into team and personal goals based on team roles and responsibilities.
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
- Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
- Ensure and lead consequence management, discipline and effective employee relations.
- Manage staff onboarding process for staff to become proficient, confident and knowledgeable.
- Ensure and lead consequence management, discipline and effective employee relations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- Must have 3 - 6 years Banking, Risk & Regulatory exposure.
- Must have 3-6 years' experience in a client facing retail sales environment?
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Job Purpose
- The validation of the models used for the calculation regulatory and economic capital as well as credit impairments and the rating processes This is to contribute to the goal of best practice models in line with regulations and accounting standards (where applicable) in order to facilitate world class risk management.
- The role provides in-depth exposure to the bank’s credit risk measurement models used for the calculation of regulatory and economic capital, as well as credit impairments. Your work will be focused on Wholesale credit models and you will be required to interact with senior modellers on a regular basis
- The team will focus on automation, machine learning and expansion into new areas such as credit risk loss forecasting, credit stress testing and anti-money laundering during the medium term
Job Responsibilities
- The role provides in-depth exposure to the bank’s credit risk measurement models used for the calculation of regulatory and economic capital, as well as credit impairments. Your work will be focused on Wholesale credit models and you will be required to interact with senior modellers on a regular basis. The role offers high visibility as analyses and reports will be tabled at board level committees, the South African Reserve Bank (SARB) and the bank’s internal and external auditors.
- The validation function assures the Board, the external auditors of the bank and SARB of the high standard and regulatory compliance of the credit risk models, the rating processes and IFRS 9 impairment models. You will be required to provide constructive challenge to business and recommend improvements to models as a subject matter technical expert.
- The ideal candidate will blend excellent communication, report writing, project management and general credit knowledge with solid technical expertise. Developing challenger models, assisting Nedbank to optimise the number of credit models, and developing your business knowledge will take the team to the next level.
- Your analyses and reports are presented at Nedbank Group Board committees, the SARB and the bank’s internal and external auditors offering high visibility across the organisation. The divisional culture emphasises development, especially of leadership and behavioural skills, as well as embracing psychological safety. The team will focus on automation, machine learning and expansion into new areas such as credit risk loss forecasting, credit stress testing and anti-money laundering during the medium term. This provides opportunities for development and establishing an organisation wide reputation for the ambitious candidate.
Deliverables
- Validation of credit risk models and processes - Quantitative and qualitative validation of credit risk models and data, together with the application thereof.
- Subject matter expert - Provide input/assistance in the build and refinement of credit risk models within the business clusters.
- Enhancements to existing models - Independent development of models to assess potential for improvement on existing ones.
- Continuous learning - Keeping abreast with emerging regulatory requirements and modelling techniques in order to fulfil the role as a subject matter expert. Conduct research into model development and validation best practice. Independently develop alternate PD, LGD, EAD models to that currently in use.
- Liaising with the stakeholders - Liaising with the business, credit, and senior modellers to ensure that the validation process and feedback are optimised. Preparing and presenting reports to senior management.
- Change facilitation - Facilitate improvement in credit risk models and processes.
- Organisational learning - Knowledge sharing, research and mentoring of junior staff members and graduates, including skill transfer.
- Documentation - Document work performed and findings of validations. Prepare balanced and objective written communications to various stakeholders, including SARB, the external auditors of the bank and the Board.
- Ad-hoc - Assisting management with various ad‐hoc tasks, reports, specific deep dives, SARB communication and analysis.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post graduate degree in Statistics/Mathematics/Econometrics/Finance/Actuarial Science or related quantitative discipline., CFA/ FRM/CQFat
Minimum Experience Level
- 1-2 years experience in Wholesale risk modelling, validation or credit management environment – with a strong preference for AIRB or IFRS 9 modelling.
Type of Exposure
- Analysing situations or data that requires an in depth evaluation of multiple factors
- Developing ways to minimize risks
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase stakeholders understanding
- Executing strategy
- Working with a group to identify alternative solutions to a problem
- Interacting with diverse people
- Building and maintaining effective relationships with internal and external stakeholders
- Analysing and interpreting quantitative and qualitative data
- Managing multiple projects
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Job Purpose
- This role provides the successful individual the opportunity to head up the team responsible for actuarial reporting of Nedbank Insurance’s Life licences. This includes the production, analysis, and presentation of IFRS valuations and SAM returns, along with other important KPI’s to assist management in making correct strategic decisions.
- Accountability will be to internal and external stakeholders of Nedbank Insurance, in line with Nedbank's Client Value Proposition. The role provides exposure to the various facets of a Life Insurance business across the value chain. It will also involve engagement with the Chief Actuary, Chief Financial Officer and the Head of Actuarial Function, and Executive and Insurance Board subcommittees. The person fulfilling the role is expected to have technical knowledge of life insurance valuations while enjoying mentoring and growing staff and engaging and working with stakeholders.
Job Responsibilities
- Manage and guide the actuarial team responsible for the valuations on three life licences.
- Valuations of liabilities on IFRS basis and analysis of surplus arising.
- Preparation of actuarial components of SAM returns.
- Embedded Value calculations for internal business use.
- Economic Capital calculations.
- Review and analyse financial performance relative to various metrics.
- Monitor experience across products, comparing relative to market.
- Ensure continued stakeholder education and engagement on key findings via reports and presentations.
- Regularly monitor the profile of business taken on and understand the business impact thereof.
- Continuous improvement of models, systems, and reporting
- Assist in driving insight into the business and aiding in commercial decisions around book management.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Drive and maintain knowledge sharing within the team.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Contribute to a culture conducive to the achievement of transformation goals.
People Specification
- Accuracy of reports and records
- Drafting / Creating reports
- Built and Managed Client and Stakeholder Relationships
- Managing conflict situations
- Communication internal and external stakeholders
- Managing stakeholder expectations
- Interacting with diverse people
- Working in a fast-paced and changing environment
- Working within a team
- Data Analytics
Essential Qualification
- B.Degree in Actuarial Science (Hons)
- FASSA or AMASSA
Minimum Experience Level
- FASSA with relevant life valuations experience or AMASSA with at least 7 years of working experience.
- Experience working in a Life Valuations team.
Desirable:
- Experience with IFRS17
- Experience with Prophet and/or R
- Experience managing staff
- Experience with HAF interactions
- Experience working with Scrum/ Agile / Scaled Agile
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Role Purpose
- In this pivotal role, you will execute the Workforce Experience vision through Tier 2, focusing on Job Architecture (JA), Strategic Workforce Planning (SWP), and Organisational Design (OD). Your expertise will drive service design, case management, and process improvements, technology enablement, ensuring exceptional employee experiences across these critical HR areas. Where Tier 0 service delivery refers to self-help services and Tier 1 refers to basic support, Tier 2 service delivery refers to the service that handles more complex issues that require technical expertise.
Key Responsibilities
- As Head of Service Delivery Tier 2, you will lead the JA, SWP, and OD execution, ensuring the alignment of service delivery with our product vision to achieve efficiency and workforce excellence. You will define Tier 2 servicing requirements across workforce segments, co-create and enable the service delivery model and channel strategy in partnership with Product Owners and the Head Service Delivery Tier 0 & 1, and translate Tier 2 Services into service design and cataloguing. Your role will involve managing end-to-end service delivery of JA, SWP, and OD initiatives in Tier 2, providing advisory, support and insights based on historical, current, and predictive analytics, and implementing continuous improvement initiatives through data analytics, automation, process re-engineering, system enhancements, RPA, and Machine Learning. You will be responsible for formulating Tier 2 Service Management standards, processes, and enablement measures, as well as supporting the integration of specific products and services across the JA, SWP, and OD value chain. Additionally, you will lead exceptional case management, advocate for tiered service delivery solutions, and co-create experience maps and journeys with colleagues to deliver next-practice processes and technologies.
What We Are Looking For
- We seek a visionary and dynamic leader who brings transformative ideas to life, driven by a deep understanding of Job Architecture, Strategic Workforce Planning, and Organisational Design. You should possess the courage and determination to drive significant change and achieve remarkable outcomes. You should have strong analytical skills, a thirst for knowledge, and the wisdom to provide strategic insights and guidance. We need someone who embraces exploration, always seeking new ways to innovate and improve, and who is not afraid to venture into uncharted territories to uncover groundbreaking solutions. Someone who is driven to deliver, client focused and pays attention to detail, able to translate product visions in the portfolio into requirements and drive delivery of these.
What We Offer
- Joining Nedbank means immersing yourself in a purpose-driven environment where every aspect of your role contributes to a greater societal impact. As a member of our team, you'll have the opportunity to collaborate with like-minded individuals who are obsessed with delivering value to clients and building meaningful relationships. Our culture is built on a foundation of integrity, ethics, and accountability, ensuring that we always do the right thing, even when it's challenging. We believe in the power of collaboration and teamwork, fostering an environment where we are #StrongerTogether. At Nedbank, diversity, equity, and inclusion are not just buzzwords—they're embedded in everything we do, allowing you to show up as your authentic self and feel a true sense of belonging. And in a world that's constantly evolving, our culture embraces curiosity, creativity, and growth, empowering you to stay ahead of the curve and contribute to our practices remaining at the forefront of innovation. Join us and be part of a culture that's not just about what we do, but who we are.
Qualifications and Experience
- Bachelor’s Degree in Business Psychology. Master’s degree preferred.
- 10+ years in JA, SWP, and OD domain shared services with a proven track record in customer service, digital service delivery, service management, service cataloguing, and process reengineering.
- Strong interpersonal skills with the ability to build relationships and drive change.
- Expertise in Job Architecture, Strategic Workforce Planning, and Organisational Design.
- Proficiency in scaled agile methodologies and project/programme management and different JA, SWP and JA technologies / tools / systems.
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Job Purpose
- To manage the Inland Sales Team (Gauteng, Pretoria and outlying areas), further develop the region and deliver sales teams results through enabling others and ensure alignment to Nedgroup Investments strategic focus areas.
Job Responsibilities
- Build and maintain relationships with existing and new clients in the regions.
- Identify and meet stakeholder needs, including giving them regular feedback.
- Identify opportunities for collaboration and work with internal resources to support the Asset raising efforts through technical marketing.
- Market existing products and work with Best of Breed, Multi Manager and Core teams.
- Achieve clear accountability of team members.
- Ensure resource capacity is aligned to the needs of the business.
- Key focus areas are 40% Sales, 10% Strategic initiatives, 20% Client relationship initiatives, 10% Marketing initiatives, 20% Team management and Leadership.
- Plan and monitor development by scheduling and tracking team progress against performance.
- Engage with the team and identify additional training and development requirements.
- Ensure relevant stakeholders are kept informed and updated.
- Identify opportunities for improvement.
- Ensure transformational targets are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Participate in the development and implement action plans to address issues raised in culture surveys.
- Create a client service culture through various interventions.
- Achieve operational excellence.
- Encourage team to generate innovative ideas and share knowledge.
- Manage budget costs within budgeting constraints.
- Set and allocate sales targets for the team. Review sales targets against performance.
- Ensure profitability of distribution medium.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Meet financial targets through monitoring, tracking and reviewing performance of the team.
- Ensure quality sales standards are agreed to and delivered on.
- Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Follow the recruitment process when recruiting talent.
- Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
- Manage the onboarding process of new employees.
Job Responsibilities Continue
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Relevant Bachelor Degree
Essential Certifications
Preferred Certifications
- CFP Holds a financial post graduate degree
- CFA, CA, MBA desirable
Minimum Experience Level
- Minimum 3 years in a sales leadership role
- Minimum 10 years' experience in the investment industry
- Knowledge of clients, investment products, communication principles and marketing techniques
- Investment knowledge
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Job Purpose
- To manage and deliver medium projects from commencement to completion within the scope, budget and time agreed. Projects could be associated with any discipline e.g. property, engineering, information technology, in line with the business strategy. The Project Manager will play an active role in providing mentorship and coaching on agile best practices to junior staff. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team
Job Responsibilities
- Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
- Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
- Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
- Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
- Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
- Ensure accurate cost estimation based on coverage of client requirements and project scope.
- Manage project budget within project scope.
- Deliver projects on target within due date, budget and according to scope and project governance.
- Ensure traceability of defined benefits throughout lifecycle of the project and escalate any deviations.
- Ensure management of scope including coverage of client requirements and based on estimations.
- Manage delivery of project against agreed schedule.
- Meet requirements by providing advice to clients on the most appropriate Project management approach, identify project stakeholders, communicate their roles, and define the level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan.
- Manage each stakeholder group actively through the change cycle.
- Conduct business change impact across process, systems, and roles according to the change management plan.
- Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule.
- Keep clients and management informed.
- Ensure the change management process is led and supported together with the client.
- Ensure client needs are accurately captured in scope and signed off by stakeholders.
- Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
- Ensure client needs are accurately captured in scope and signed off by stakeholders.
- Ensure sufficient resource allocation.
- Manage delivery of medium projects according to prevailing Project Management methodology.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- NQF level 7 qualification or Honours degree in Project Management or Business management
Essential Certifications
- Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)
Preferred Certifications
- Project Management or Business Management, Certified Scrum
- SAFe certified
Minimum Experience Level
- 5-8 years working experience in project environment of which 5 years in a PM role
Method of Application
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