Available Roles at DHL

In this Tender Desk Specialist position

• You will timeously update RFQ register with RFQs/Tenders, Deadlines and Submission dates and RFQ requirements.
• You will ensure tracking of RFQ activities on global, regional and country level.
• You will analyze RFQ scope, requirements, terms & conditions, liabilities; and seek clarifications if necessary.
• You will notify RFQ Manager of any deadline extensions required immediately.
• You will launch and update action tracker when applicable.
• You will allocate and notify local commercial owner of RFQ for support.
• You will seek Clarification from Bid owner in a timeously manner.
• You will manage RFQ/Tender timelines based on RFQ time frame.
• You will gather relevant rates for each RFQ/Tender from responsible departments.
• You will efficiently and effectively complete pricing templates.
• You will keep record of pending information required and follow up for each RFQ.
• You will cross check pricing templates completed for data quality assurance.
• You will action RFQ priorities as indicated by RFQ Manager, Global and Commercial (of must wins, significant RFQs).
• You will formulate submissions in accordance to standardised process and client requirements.
• You will ensure pricing submission is in the required format and meets requirements set by customers.
• You will be responsible for submission of RFQs via Global RFQ submission platform when required.
• You will record and file all relevant information for each RFQ in accordance to standardised process.
• You will bring any potential risks around RFQs to RFQ managers attention for support immediately.
• You will manage time and priorities efficiently. And support RFQ for must-win situations.
• You will with the assistance and guidance of RFQ Manager, work out the pricing strategy with key stakeholders for important RFQs.
• You will ensure price quoted are correct and align with country sales strategies.
• You will complete internal pricing templates on behalf of ZA commercial team.
• You will negotiate with overseas counterparts/coordinate with local departments for competitive rates / services as necessary.
• You will provide RFQ summary reports as required.
• You will ensure successful completion of all tenders/RFQ’s.
• You will meet KPI’s set out by RFQ Manager.
• You will receive RFQ feedback for continuous improvement of process and procedures from RFQ Manager.

Now, here’s what we need from you

• At least 6 years’ experience in the OFR/AFR Pricing environment
• 8 + years of experience in forwarding business (preferably in Pricing/Sales field).

go to method of application »

YOUR TASKS:

• Provide input to the Core and Retail Sales strategy for the SSA Region. Including sales forecast, budget, and manpower plans - considering business strategy, financial objectives, Group guidelines and policies to deliver business growth and profitability, customer retention, improve competitive positioning and optimize resource utilization in line with business strategy, financial objectives.
• Develop plans with the HOS to generate revenue through both the core and retail sales team.
• Scan the market, apply market intelligence, identify, and contact prospective customers and build relationships to generate future sales and repeat business.
• Evaluate customer’s business requirements and recommend appropriate products and services.
• Through the HOS structure and country commercial heads develop and deliver strategy to gain, retain global and regional customers.
• Pursue major prospects, lead negotiations, and construct appropriate terms of sale.
• Direct and lead implementation planning with Marketing and ensure smooth execution of marketing campaigns supporting customer acquisition and retention programs.
• Through the HOS structure set goals and maintain records for the sales activities (both core and retail).
• Define appropriate indicators by collecting customer and market feedback and reporting the same to the organization.
• Provide input to develop efficient and creative retail strategy to monitor team performance, analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies.
• Oversee the management of product merchandising and inventory to ensure processes flow smoothly.
• Define appropriate indicators to analyze sales data to determine if store is meeting financial goals and implement plans to improve performance.
• Manage and control different departments within retail to ensure it reaches overall functional objectives.
• Plan, organize and control activities like merchandise receiving and stocking, non-sales departmental work, such as check-out, photo lab or bagging orders.
• Implement retail plans for multi-store non-sales operations activities include new store opening coordination, payroll/incentive plans, event planning, and/or contest planning and promotion.
• Provide input to develop and manage efficient distribution networks.
• Deploy structured approach in organizing all store operations and allocating responsibilities to personnel.
• Direct and supervise HOS, Commercial Heads and Key Stakeholders team for achievement of goals by assigning work, timelines, reviewing output and managing performance.
• Lead the training and supervision of department managers, set performance goals, resolve employee conflicts, and encourage teamwork.
• Recruit, motivate, develop, and coach team members in conjunction with the HOS.
• Maintain, update, and enforce safety and security procedures.

STAKEHOLDERS

• Negotiate critical agreements/contracts with other departments and 3rd parties
• Influence and challenge key stakeholders effectively
• Develop strong, trusting relationships with senior business leaders across DHL and partner organizations
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems

LEADERSHIP

• Lead multiple teams of senior managers, and managers
• Ensure appropriate talent selection, organization and leadership for major areas of the organization

YOUR PROFILE:

Educational Qualifications:

• Related Post Graduate Degree or equivalent

Expected (Years of) Experience

• Minimum 6-8 years Sales Management experience in an international service related environment with at least 4-6 years of experience in global express and/or freight forwarding business
• Strong Leadership and people management skills with the will to accelerate within a Global Corporate Business.

go to method of application »

Key responsibilities

Implementation and Leadership:

• Drive the implementation of the SSA data analytics strategy aligned with business objectives and goals.
• Provide leadership and guidance to the data analytics team, ensuring alignment with company priorities and initiatives.
• Collaborate with senior leadership and stakeholders to identify opportunities for leveraging data analytics to drive business value and competitive advantage.

Data Management and Governance (in the case of local data sources):

• Oversee the collection, storage, and management of data assets, ensuring data quality, integrity, and security.
• Develop and implement data governance policies and procedures to maintain compliance with regulatory requirements and industry and company standards.
• Establish data architecture and infrastructure to support efficient data processing, analysis, and reporting.

Analysis and Insights Generation:

• Lead the development of analytical models, algorithms, and techniques to extract actionable insights from data.
• Conduct advanced data analysis and statistical modeling to identify trends, patterns, and correlations in data sets.
• Translate complex data insights into clear and concise recommendations for business stakeholders and decision-makers.

BI and Reporting:

• Develop and maintain dashboards, reports, and data visualizations to communicate key performance indicators (KPIs) and metrics.
• Collaborate with cross-functional teams to define reporting requirements and ensure alignment with business needs.
• Align with global on reporting and analytical trends.

Forecasting and Risk Management:

• Utilize predictive analytics techniques to forecast demand, anticipate market trends, and mitigate risks.
• Analyze risk factors such as geopolitical events, regulatory changes, and economic indicators to inform risk management strategies.

Stakeholder Engagement and Communication:

• Collaborate with internal stakeholders, including operations, sales, marketing, and finance teams, to understand their data and analytics needs.
• Communicate findings, insights, and recommendations to stakeholders in a clear and compelling manner, tailored to their level of understanding and expertise.

Talent Development and Team Management:

• Recruit, train, and mentor a team of data analysts, data scientists, and BI specialists to build a high-performing data analytics team.
• Foster a culture of innovation, collaboration, and continuous learning within the team, encouraging the adoption of best practices and emerging technologies.
• Provide coaching and development opportunities to team members to support their growth and career advancement.

Minimum Requirements

Education

• Post graduate University degree in a business discipline.

Experience

• 5-6 years experience in an analytical environment/project management

go to method of application »

YOUR TASKS:

• Actively develop strong relationships with Senior Management and decision makers of customers within the given portfolio.
• Remains informed about the customer’s business and external market dynamics, and regularly meets with customers to discuss and understand customer strategies and priorities.
• Deep sector, regional, customer and product knowledge to proactively sell the complete range of products and solutions to help make customers successful.
• Be a Subject Matter Expert (SME) on behalf of DHL Express within the sector region for the Sales Partner portfolio.
• Partner and provide in-country leadership with support for customers in the portfolio, ensuring we are the Provider of Choice and grow the business ahead of market in a complaint manor.
• Own the operationalising and manage compliance and adherence to the sales partner policy in the region.
• Ensure the implementation, compliance and integrity of relevant sales processes and policies, CRM tools and pipeline visibility.
• Responsible for the assessment of existing and potential new sales partners ensuring that all risks have been considered and that only suitable sales partners are considered.
• Support the commercial team to manage the onboarding of sales partners by:
• Working with the legal counsel, support the commercial team to ensure that Sales Partners complete the appropriate legal contract / agreement according to their business model.
• Assisting in obtaining Tender Review Board approval, as may be required by each Sales Partner’s Business Model.
• Ensure that the SSA commercial team follow the Approval Matrix included in the Sales Partner policy.
• Work closely with the Customer Operations Group representative to align with GSOP and Standards.
• Contribute to the definition and implementation of the regional sales compliance and governance framework taking into account current/ future business plans, exposure, risks, applicable laws and regulations and internal Group Sales compliance and governance standards and policies.
• Ownership of the consistent review of SSA sales governance and compliance policies and processes against global standards.
• Collaborate with the SSA Sales function on the design, implementation, monitoring and continuous improvement of sound business processes across commercial.
• Define and deploy programs, control systems, compliance metrics and tools at country level to enhance compliance with DHL protocols and standards and with all applicable laws and regulations.
• Collaborate with regional sales team and country commercial teams to achieve defined results of the Sales function without compromising on compliance standards, guidelines and requirements.
• Conduct reviews and monitor compliance with approved business processes and control frameworks.
• Develop and maintain a monitoring dashboard for the consolidation of information and reporting on sales related compliance and governance metrics. Reporting to be used for presentation to the SSA Sales function, the AMB, global and audit.
• Manage the Express global commercial compliance audit for SSA.
• Providing support to the Commercial function in country to responses to sales compliance related questions.
• Support the Sales team with negotiations with clients/customers ensuring adherence to compliance standards and procedures.
• Provide expert guidance and training to SSA sales function employees on governance, risk and compliance concepts within the Sales function.

STAKEHOLDERS

• SSA Regional Sales Team, Country Commercial teams and Global Sales data analytics team
• Develop strong, trusting relationships with senior business leaders across DHL and partner organizations
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems

YOUR PROFILE:

Educational Qualifications:

• A post graduate Degree in Commerce.

Expected (Years of) Experience

• 6-8 years' experience at managerial level in Sales and Risk & Compliance environment with at least 4 years of experience in global express and/or freight forwarding business.
• Strong Leadership and people management skills with the will to accelerate within a Global Corporate Business.

go to method of application »

Key responsibilities

External

• Interface with External Customers where required for the implementation of project objectives.
• Where relevant, ensure that external stakeholders are consulted on direction, progress, goals and program issues

Internal

• Co-ordinate regional and in-country workgroups to achieve project’s goals
• Work with functional experts and workgroups in designing appropriate solutions.
• Develop solutions that meet project goals or change requirements.
• Co-ordinate the development and implementation of solutions ensuring appropriate technical and operational solutions.
• Communicate, interface and work with the respective groups to achieve the defined goals.
• Ensure program direction and progress is communicated to all stakeholders

Design and Engineering

• As directed, initiate and design project solutions to address identified or specific needs
• Site evaluation of potential Brownfield sites, GA designs, space planning, building and DHL specifications.
• As directed, develop project BCAs and supporting documentation for review and approval including:
• Facility capacity and anticipated growth, completing Base Data and Facility Sizing Questionnaires, process designs and MHE specifications, facility layouts, project plans, WBS and costs, project organisation, and project execution plans.

Project Management

• Manage business and project risks, including the development of contingency plans according to the needs of the projects being managed
• Project management from inception to hand-over
• Assist with executing specific project tasks on other projects are directed
• Feedback and monthly reporting to the Director Engineering
• Act as a trouble shooter to provide advice and support to ensure projects are completed on time, within budget and to the agreed specifications.

Quality and Compliance

• Ensure that all designs and specifications comply with DHL and country / regional standards
• Ensure the compliance of standards within the framework of ISO 9001, ISO 14000, 5S, SHEQ and other standards as defined by DHL and in-country laws and building regulations
• Ensure that project documentation required by the Quality Management System is kept up to date and ensure that it is within the guidelines of DHL and BPM System

People - Management

• Promote a culture of quality, service excellence, flexibility and cost consciousness.
• Cultivate team spirit, communication and commitment to achieve project objectives and targets.

Minimum Requirements

Education & experience

• A minimum of 5 years’ demonstrated experience within a project engineering environment preferably with experience in facility design and engineering
• A minimum of 2 years’ demonstrated project management experience in a multi-disciplinary project environment
• Proven ability to deliver complex engineering solutions
• Bachelor’s degree in civil / mechanical / electrical building services engineering
• Recognised qualification in project management
• Advanced knowledge of Microsoft Office

Competencies

• Business Acumen: Understands business, finance and profitability principles.
• Commitment to excel: Is not easily deterred when obstacles or delays are encountered.
• Problem Analysis: Ability to solve problems in a logical and methodical way
• Numerical Analysis: Ability to analyze, organize and solve numerical issues, financial data, statistics etc
• Creativity: Ability to propose imaginative and original solutions. Innovation and identification of alternatives against traditional methods and approaches
• Critical capacity: Ability to evaluate data and actions to make logical decisions in an unbiased and reasoned manner
• Planning and Organization: Ability to effectively carry out an action plan to achieve an objective
• Teamwork: Participate as an integrated member in a team to obtain a benefit as a result of the task to be performed, regardless of personal interests

go to method of application »

Key responsibilities

Learning and Development

• Define, plan and monitor
• Define finance learning & development needs based on IDPs, individuals roles and input from managers.
• Develop learning & development plan (including identification of internal and external interventions required).
• Evaluate, confirm, manage and report on training programs to meet expected business outcomes.
• Consult with managers in the business to understand business problems and opportunities to enhance eLearning and deployment or other learning technology solutions.
• Track training attendance and work closely with HR to ensure training attendance are correctly updated on the system.
• Maintain training related reports for finance.

Training delivery

• Coordinate implementation of training & learning development program as defined as per the needs analyses.
• Provide support in development of new training programs, materials and job aids.
• Develop, track and analyze course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.

Compliance and new induction training

• Monitor implementation of mandated training and compliance training by working closely with HR.
• Ensure new employees are trained on specific departmental training classes/program.
• Communicate new, recommended and mandatory training to all staff (assigning to them in MTW)

Policies and procedures alignment

• Keep up to date with Finance/OTC Global and Local related policies and procedures.
• Identify gaps in staff not adhering to policies and procedures.
• Define action plan, monitor implementation and provide guidance to employees to ensure adherence. Define training intervention required and implement where required.
• Digitalization , Project management and performance improvement

For identified problem areas, opportunities to digitize and ensure performance improvement:

• Analyse process delays / failures, identify root causes and define corrective actions required.
• Drive implementation of corrective actions (process, system or people related) to ensure accuracy, validity and completeness.
• Drive implementation of corrective actions (process, system or people related) to enhance efficiencies and improve controls.

For identified projects based on global needs:

• Plan, drive implementation, monitor and report on implementation of projects (full project management from start to end).
• Perform post implementation support and lessons learned analyses.

Stakeholder Management.

• Develop and maintain relationships with management/other departments.
• Establish and maintain relationship with key external stakeholders (banks etc.).

Operational management and record keeping

• Define, monitor and report on compliance to operational KPIs for areas under control.
• Update documentation for respective area: SOP's, job aids, process flows, policies
• Ensure that all relevant backups are stored in the appropriate location.
• Perform and manage activities in line with country good governance, compliance, DPDHL Global SOP’s/local specific policies.
• Ensure system access are managed appropriately for areas under control.
• Keep manager up to date on progress and issues.
• Identify areas of risk and manage with teams. Escalate to appropriate channel when necessary to avoid delays and ensure issues are resolved.
• Ensure timely responses to internal and external customers.

Minimum Requirements

Education & experience

• Degree in Finance/Accounting or equivalent
• Min 7 years of working experience in the finance accounting field
• Extensive working experience with Oracle/SAP/SUN/Large ERP’s applications and data extraction tools
• Experience in project manage implementation of various projects
• Experience in digitalization, automation and BI tools
• Must be detailed-oriented, analytical and accurate
• Mus Must be articulate and effective with reporting, enabling decision making and giving context to the topic and environment at hand
• Drives progress on an ongoing basis to ensure objectives and strategic goals are met
• Can work at a fast pace and accomplishes meaningful milestones as per project requirements / deadlines
• Be a creative and innovative thinker and seek out various training solutions
• Effective stand-up presentation, facilitator and development skills.
• Understanding of training processes and practices for adult learners
• Change management experience
• Excellent oral and written communication skills
• Must be flexible and adapt quickly to changing environments