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Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.
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Job Description
This Cape Town based role delivers secretarial services as per legislative requirements. The Company Secretary provides advice and support to Boards on governance matters and ensuring compliance with statutory and regulatory requirements.
Key Result Areas
- Responsible for providing efficient and effective Company Secretarial services to the Board/Trustees and if so required, Committees as assigned.
- Implement departmental agreed advice/guidance to directors both collectively and individually on their statutory and fiduciary duties, responsibilities and powers.
- Responsible for administration relating to Board meetings, filing of documents and preparing Board Charters and Terms of Reference.
- Implement in line with departmental agreed interpretation of the Companies Act and best practice corporate governance (including adherence to regulatory governance requirements) to all directors and members of management, aligned to Group Governance Framework (GGF) implementation and annual assessment.
- Ensures compliance with the Companies Act and any other applicable legislation in assigned entities and trusts.
- Implement in line with departmental agreed interpretation of Company Secretarial processes through Agendas, Board composition, number of meetings held to address compliance matters, aligned to GGF implementation and annual assessment.
- Organizes and administers the smooth running of meetings, producing accurate minutes and resolutions.
- Provides general support - maintenance of databases of information on directors and subsidiary companies, signing powers, etc.
- Delivers secretarial services as per legislative requirements.
- Manages remuneration of directors (if required).
- Sets up new subsidiary companies and trusts.
Legal & Regulatory Services
- Advises the Board with interpretation, advice and application of legal and regulatory requirements across assigned entities and trusts.
- Assists the Board with the interaction/ communication with regulatory bodies, with respect to matters affecting the Board, such as governance requirements.
- Ensure that all group secretariat compliance matters are managed, addressed and presented and tabled at subsidiary Board’s in accordance with the compliance calendar applicable to subsidiaries.
- Provides legal transactional governance advice to assigned entities and trusts.
Corporate Governance advice & monitoring
- Ensures that the Board implements best practice corporate governance requirements in line with the Group Governance Framework (GGF), when making decisions.
- Implementation of the GGF, to ensure efficiencies and drive down the overall cost of Corporate Governance.
- Provide input into all corporate governance initiatives, to ensure alignment with the Group.
- Accountable for GGF assessment/attestation, application and reporting across assigned entities and trusts.
- Provides oversight and monitoring of corporate governance and escalates Group wide issues.
- Assists in driving governance initiatives to underpin the vision of Old Mutual being a responsible business.
- Administers the Group’s subsidiary companies' statutory records, registers and the lodgment of necessary returns in compliance with statutory requirements.
- Keeps Company registers up to date.
Stakeholder relations
- Facilitates communication with stakeholders and acts as point of consultation between external defined stakeholders and the organization, pertaining to relevant matters.
- Building professional relationships with key stakeholders within the business.
- Responsible for AGM administration across assigned entities and trusts.
Requirements, Skills, Qualifications and Experience required:
- LLB Degree.
- Chartered Governance Institute Qualification will be advantageous.
- At least 5 to 7 years’ experience in a corporate secretarial environment, with Financial Services related experience being an advantage.
- Strong knowledge of statutory and regulatory requirements as per legislature.
Board and board committee, executive /management committee administration experience required.
Competencies
- Collaboration (Relating).
- Customer First.
- Execution.
- Innovation (Perspective).
- Leading with Influence.
- Personal Mastery (Learning).
- Strategic.
- Efficiency.
- Organised.
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Job Description
- Manage the end-to-end customer experience for new and existing business by providing first line technical support to resolve queries, service and retain existing policies. Assume responsibility for collections for the business
- In-depth understanding of the website and content to manage customer experience and resolve technical or navigational issues.
- Troubleshoot and resolve technical problems with the support of digital.
- Actively participate in the testing and deployment of new releases or enhancements.
- Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
- Manage all telephonic and online customer communication and enquiries (e.g. voice, click-to-chat, online, e-mail etc.).
- Respond and resolve to customer “customer click-to-chat” requests through to resolution.
- Provide quality sales service that results in the production of business from new and existing sources
- Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
- Telephonically guide customers through the product offering, pricing, terms and conditions.
- Provide accurate and efficient quotation/s to customers.
- Maintain an agreed lead to sale ratio, lead to quote ratio and quote to sale ratio.
- Manage all allocated leads.
- Sell according to agreed targets for the day.
- Maintain a 90% QA average on all calls.
- Accurately and efficiently capture all customer data.
- Finalise calls at point of contact, where possible.
- Forward accurate policy documents to customers within mandated timeframes.
- Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
Closing Date
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Job Description
- Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).
- Telephonically guide customers through the product offering, pricing, terms and conditions.
- Take ownership of queries and ensure they are resolved timeously and effectively.
- Handle urgent and complex enquiries and requests received telephonically and via email.
- Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
- Maintain the outlined QA average on all calls.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Accurately and efficiently capture all customer data.
- Finalise calls at point of contact, where possible.
- Forward accurate policy documents to customers within mandated timeframes.
- Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
Closing Date
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Job Description
Old Mutual is looking for a Junior Data Engineer who will assist in designing and implementing scalable and robust processes to support the data engineering capability.
KEY AREAS OF RESPONSIBILITIES:
- Assist in designing and implementing scalable and robust processes for ingesting and transforming datasets.
- Assist in the design and implementation of data pipelines from a multitude of sources and also support the maintenance thereof.
- Ingest large, complex data sets that meet functional and non-functional requirements.
- Enable the business to solve the problem of working with large volumes of data in diverse formats, and in doing so, enable innovative solutions.
- Build bulk and delta data lift patterns for optimal extraction, transformation, and loading of data.
- Supports the organisation’s cloud strategy and alignment to data architecture and governance.
- Engineer data in the appropriate formats for downstream customers, risk and product analytics or enterprise applications.
- Assist in the development of API’s for returning data to Enterprise Applications.
- Assist in identifying, designing and implementing robust process improvement activities to drive efficiency and automation for greater scalability. This includes looking at new solutions and new ways of working and being on the forefront of emerging technologies.
- Work with various stakeholders across the organisation to understand data requirements and apply technical knowledge of data management to solve key business problems.
- Provide support in the operational environment with all relevant support teams for data services.
- Create and maintain functional requirements and system specifications in support of data architecture and detailed design specifications for current and future designs.
- Support test and deployment of new services and features.
Role & Qualifications Requirements
- Matric, with a degree in Computer Science, Business Informatics, Mathematics, Statistics, Physics or Engineering.
- 1- 3 years of data engineering experience.
- 1-3+ years of experience with any data warehouse technical architectures, ETL/ELT, and reporting/analytics tools including , but not limited to , any of the following combinations (1) SSIS and SSRS, (2) SAS ETL Framework, (3) SAP ETL Framework, (4) MongoDB ETL deployments, (5) Apache Spark and Apache Hive deployments will be beneficial.
- The candidate having DBA ability and knowledge across at least 2 platforms (example: TSQL, SAS, PSQL, IBM VSAM and DB2 etc.) will also be beneficial.
- Some experience with the Python programming language or any other similar functional language.
- Some experience with designing and implementing Cloud (AWS) solutions including use of APIs available
- Some experience with Dev/OPS architecture, implementation and operation would be advantageous.
- Knowledge of Engineering and Operational Excellence using standard methodologies. Best practices in software engineering, data management, data storage, data computing and distributed systems to solve business problems with data.
- Some experience in applying SAFe/Scrum/Kanban methodologies would be advantageous.
- Knowledge and understanding of business process management lifecycle which covers the design, modelling, execution, monitoring, and optimization as well as business process re-engineering.
- Good problem solving skills: The ability to exercise judgment in solving technical, operational, and organizational challenges, to identify issues proactively, to present solutions and options leading to resolution
- Good programming, performance tuning and troubleshooting skills, using the latest popular programming languages such as python, scala, java and suite of Microsoft languages C# and F# preferable.
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Job Description
The Group Actuarial team is part of the Old Mutual Group Finance division, reporting directly to the Group Chief Financial Officer. The team operates and provides exposure across all the businesses in Old Mutual including the various jurisdictions.
The team has an opportunity available for an experienced actuary to gain unique experience in the inner workings of a complex financial services group. This role will report to the Finance Actuary and be responsible for delivering Old Mutual’s regulatory capital results and other risk management metrics, with the support of a team of actuaries and actuarial students.
The role will build networks across the wider Group, which will assist with future career development as part of Old Mutual’s actuarial rotation programme.
Key Result Areas
Regulatory Reporting
- Work with the regulatory reporting team to ensure quality delivery of capital calculations and Prudential Standards balance sheet information, for both the solo insurance licence as well as the Insurance Group and Financial Conglomerate licences.
- Output will be used for regulatory submissions (quarterly / half-yearly / annual QRTs) and for external publication (half-yearly OML results booklets and financial statements).
Capital forecasting
- Produce reliable projections as part of the annual Business Plan process.
- Ensure regular updates of life business capital allocations are provided to the Group Balance Sheet Management team to help with overall Group capital management.
Scenario testing
- Work with the Group Finance and Group Risk teams to provide capital levels under a range of scenarios (for the annual ORSA process as well as ad-hoc when required).
Governance framework
- Ensure the team’s reporting controls are appropriately performed, and evidence retained.
- Ensure submissions are compliant with relevant technical standards and actuarial methodology principles and guidelines, and ensure methodology is appropriately maintained. Provide technical guidance to stakeholders when needed.
Operational improvements / developments
- Ensure sufficient priority is given to maintaining and improving the tools used in the team’s various processes, including both the actuarial use of OML’s financial consolidation platform, and the team’s spreadsheets.
- Monitor regulatory developments and ensure processes and tools are prepared in advance of these changing requirements.
Ad-hoc business support
- Ensure team maintains sufficient capacity to provide ad-hoc support to the business (e.g. capital calculations for product developments, or analysing the impact of OML subsidiary changes on the regulatory capital position).
Development and coaching
- Ensure that team members are achieving their personal development goals, and that there is a focus on appropriately rotating people into and out of the team over time.
Qualifications and Experience required:
- Qualified actuary
- At least 8 years’ actuarial experience (mostly in a finance reporting role)
- 2-3 years’ management experience
- Ability to collaborate effectively with others, with strong stakeholder engagement skills
- Strong technical skills in capital calculations, actuarial reserving and analysis of surplus
- Organisation and planning
- Ability to work on a wide range of deliverables at once, drive projects to completion within agreed timelines
- Strong sense of ownership, requiring minimal guidance and proactively driving for solutions
- Ability to gather a wide range of information, filter and then use in making sound and balanced decisions
- Strong business acumen
- Excellent communication skills (both written and verbal)
- Willing to learn and grow
- The incumbent will have an added advantage if he/she has had exposure to group consolidation and accounting reporting processes.
Education
- Fellow Of Actuarial Society Of South Africa (FASSA) (Required)
Closing Date
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Job Description
- This role is responsible for direct sales of products to, and servicing of, burial societies and are individually accountable for achieving results through own efforts.
- Sells to burial society only.
- Operational role responsible for direct selling and servicing of clients.
- Ensures retention of current business.
- Main contact is with executives of committees - part of the community structure.
- Receives salaries and bonuses, does not operate on commission.
Skills
Accountable, Business, Direct Sales, Results-Oriented
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Job Description
This role manages a technical processes team which includes efficient and effective administration as well as coaching and development of all staff in order to maximise productivity. The incumbent is individually accountable for achieving results through others.
Duties and Responsibilities
- Manages daily operational delivery within specific functional area.
- Delivers, maintains and enhances service / work standards and work quality via a team of clerical staff, within a given process.
- Accountable for management of work volumes / flow.
- Development of others through mentorship with focus on employee well-being and upskilling of staff.
- Establishes and maintains client / customer relationships.
- Could take accountability for the implementation of a strand of an operational project.
- Experience in day to day management and assists with financial reporting.
- Strong numerical reasoning, with Retirement Funding knowledge will be an advantage
- Excellent verbal and written communication skills
- Project background and knowledge will be preferable
- Strong planning and organising ability, and adherence to work requirements
- Ability to work under pressure and be flexible with a strong focus on problem solving.
Skills And Experience
- 3-5 years experience in leading a team
- Bcomm degree advantageous
- An understanding of business processes, financial systems and their impact on financial reporting and risk will be an advantage
- Decision making and mentoring skills
- Sound Understanding of retirement fund process
Skills
- Decision Making, Mentoring, Technical Processes
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
Method of Application
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