Application Engineer at DSV

Main purpose of the role

Form part of the team responsible for designing, planning and implementing warehousing and production logistics solutions.

• This role directly supports company objectives and contributes to identifying, analyzing & developing value-adding and robust solutions for current & prospective customers.
• Supporting current implementations of WMS and performing the interactive role between operations, the client and the WMS supplier/ vendor.
• The successful candidate will be involved in business analysis and solution design in various industries.
• It is vital for the success of this position for the candidate to effectively align customer needs and solutions, with DSV values, policies and Solutions strategy to directly support sustainable and profitable business.

Duties And Responsibilities

To form part of a WMS implementation team throughout the implementation process including the following activities:

• Warehouse process analysis
• Warehouse process optimization
• Process gap analysis
• Implementation documentation creation
• WMS modification design
• Interface mapping
• Data setup
• Data build and data loading
• System setup
• System and modification testing
• Business readiness testing
• Interface testing
• Training documentation
• User Training
• Travel: Reasonable local and international travel requirement to use knowledge, skills and experience in support of relevant DSV business objectives.
• Warehouse Management Systems: Knowledge of key functions and features of systems used by DSV, in support of solutions development, sales activities and implementations;
• Support: Support current instances of WMS implementations;

Assessments of current WMS solutions

• Liaison with various global IT teams including EDI. IT Solutions and support, Global BCM application engineering

Minimum Requirements

• Grade 12
• Diploma/ Degree in computer science, IT or computer engineering. Alternatively a diploma or degree in Logistics, Supply Chain or Industrial Engineering (or other engineering qualification) - An advantage
• Excel Intermediate to advanced is required.
• All Other Microsoft Office Applications Experience Is Advantageous
• Key user of Warehouse Management Systems preferably JDA Dispatcher (Red Prairie
• Minimum of 2 years’ experience in Logistics or Business / Data Analysis.

Job Related Requirements

• Unendorsed license & own transport;
• Ability to travel around Gauteng, South Africa & International;
• Excellent written & verbal communications skills;
• Strong interpersonal skills & able to work in a collaborative & team-based environment;
• Aptitude to multi-task & employ effective problem solving abilities;

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Additional Computer Skills

• 2-3 years’ experience and demonstrable working knowledge of DSV CargoWRITE / RECAP / CAPA (or relevant industry related software)
• Proficient in Excel for data management and reporting

Job-related Requirements

• Min 2 – 3 years relevant supervisory experience:
• 2 - 3 years’ experience in Health product identification and compliant storage segregation by resultant UN Code and/or MSDS category
• 2 - 3 years’ experience in Consumer and/or Retail product;
• 2 - 3 years’ experience in Specialized packaging for Consumer and/or Retail;
• High value product requiring specialized processes and storage arrangements;
• Value added services such as promotional bundling, kitting and re-labeling;
• Operations: Demonstrable knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective packaging, excellent facility housekeeping (5S) and batch / serial number and expiry control;
• Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
• Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
• Compliance: Must ensure site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements to give purpose and effect to adopted management system – QSHE / PharmaQMS and similar;
• SHERQ and PharmaQMS: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and safety, environment and facility compliance/risk mitigation. Knowledge and experience of QMS such as ISO 9001, 14001, and 45001.
• Revise & draft new work instructions / SOP or flow chart and ensure compliance thereto.
• Ability to work extended hours and over weekends when required
• Assertive & sound negotiator
• Be prepared to travel and possibly move to Gauteng
• Presentation Skills
• Knowledge of various continuous improvement methodologies (Lean, Six Sigma, Theory of Constraints)

Added Advantages

• Prepare and implement necessary policies, procedures and codes of practice;
• Ability to demonstrate a proactive approach and continuously develop & improve quality, and other related obligations; and
• An understanding of pharmaceutical production, whether large- or small-scale; and
• An understanding of quality assurance and audit processes in relation to the pharmaceutical industry and associated quality management systems
• CargoWRITE WMS Key User Training
• DSV SIGMA, OTP & SPQRCE Experience and Success

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Main Purpose Of The Role

Retain and grow existing Industrial vertical business in South Africa in coordination with the relevant branch resources. Responsible for some key vertical clients as the lead key account owner. Create, execute, and deliver on the sales strategy for the vertical within South Africa by identifying and sourcing profitable new business opportunities.

Minimum Requirements

• Proven track record in working towards and meeting sales growth targets.
• Between 8-10 years’ experience within the logistics/supply chain industry.
• Ability to put together logistics solutions in a highly competitive and pressurized industry environment.
• Proven track record in responding to high value tender’s
• Ability to deal with Global, regional and local key accounts
• Able to demonstrate strategic capability to grow a vertical, nationally.

Qualifications

• Matric (essential)
• Supply Chain / Logistics Degree advantageous
• Computer packages
• Advanced computer skills: Word, Excel, Outlook, PowerPoint

MS Dynamics would be beneficial

Duties And Responsibilities

• Develop and deploy an Industrial Solutions strategy for DSV and e nsure the strategy is properly communicated and rolled out across the country (Sales & Ops)
• Align with DSV Global strategies and manage our participation in Global and Africa requirements.
• Build out an integrated service offering including Business Processes, People, and IT to create breadth of services that allows DSV a greater share of the Customers pocket with multiple DSV Divisions e.g. DSV Road, Solutions
• Create, maintain, and drive a sales pipeline of qualified prospective target Customers within defined Ideal Customer Profile (ICP) and territory in order to achieve set growth targets.
• Support the Sales Teams to secure new Customers that fit the Ideal Customer Profile.
• Support CRM team with tactics to support PGI for this vertical.
• Take accountability for coordinating the successful implementation of what was sold (SOP, SLA’s, KPI’s and RFQ’s) including alignment between AS, Road and Solutions.
• Act as an Executive Sponsor for certain Key Accounts
• Inform the development of IT products, technologies, and appropriate platforms.
• Develop and maintain strategic long-term relationships with the Customer to ensure ongoing satisfaction with the solutions provided.
• Professionally compile and deliver proposal documents and presentation material that is current, accurate and in line with company standards to promote DSV brand.
• Create, maintain, and execute on a business plan that meets objectives in order to achieve company profitable growth targets.
• Build and establish a body of knowledge and ensure that the business is aware of the latest trends, innovation, and opportunities.
• Competitor analysis and market data analysis to ensure continuous improvement and enhancement to the vertical value proposition.
• Knowledge of regulatory compliance and requirements on key trade lanes servicing the vertical
• Ensure deadlines are met and able to positively influence internal stakeholders to achieve the result.
• Mitigate risk by ensuring detailed implementation of projects and new business within the business.
• Coordinating appropriate resources to deliver on retention and sales growth strategy for Industrial Vertical
• Monthly reporting internally to all stakeholders
• Creation and development of Industrial Vertical strategy, products and services

Added Advantages

• Able to travel nationally, regionally and internationally when required.
• Customer event coordination
• Industry trend analysis
• Industry body memberships and events
• Ability to present eloquently and interactively.
• Strong negotiation skills.