Vacancies at Momentum

Role Purpose

To assist with actuarial product management tasks as an Actuarial Specialist in the Legacy Solutions Product Management team in Cape Town.

Requirements

• Matric/Grade 12.
• An actuarial or B-degree with mathematics or statistics as majors.
• Good progress with actuarial subjects where passes in A111, A112, A113, A211 and A213 or equivalent would be essential.
• Experience in product management, product development and/or product pricing in the individual life insurance industry would be an advantage.
• Knowledge of insurance products, contracts and relevant industry legislation and agreements.
• Sound numerical skills and computer literacy is essential especially in the use of MS Excel and MS Word.
• Skills/experience in data management and extraction would be an advantage.

Duties & Responsibilities

The product management of legacy solutions by adequately balancing the objectives of the different stakeholders

• Profitability management of existing products.
• Implementation of changes to align with legislation.
• Identify system errors, propose the most appropriate way to fix these and ensure the successful implementation.
• Ensure that clients are treated fairly through product design, communication and advice, and address any areas on the in-force book where improvement in this respect is required.
• Extraction of maximum value on legacy products through reinsurance optimisation and other initiatives.

Play a role in the consolidation of legacy products which will involve the following:

• Rationalisation of the existing product range and providing the necessary specifications.
• Planning and implementation of the migration of business from one system platform to another.
• Analyse system data, specification and create output files and reports as required by the business in respect of the consolidation and migration of the product ranges.

(Co-)create the appropriate product enhancements/changes to be made on legacy solutions together with other product specialists and segment managers:

• Documenting and reviewing all existing product bases.
• Propose the appropriate enhancements/changes to existing products and benefits.
• Monitor the experience of important actuarial basis items (e.g. mortality, lapses, etc.) and propose and/or implement rectifying actions where appropriate.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislative knowledge in order to propose the most relevant and innovative client solutions and comply with governance requirements. 
• Contribute to continuous innovation through the development, sharing and implementation of new ideas. 

Providing the business requirements and supporting the implementation of:

• Improving client value through the levers that drive it.
• Legal and compliance requirements.
• Product, process and data improvements.

Produce special quotations for new and existing Metropolitan Life products.

• Test the implementation of system product changes.
• Providing support to the service areas to resolve client queries.
• Managing own performance and development.
• Ensuring effective and consistent service delivery and support to both internal and external clients in line with the Company Values and Treating Customers Fairly Principles.

Competencies

• Ability to examine and interpret data and provide insights.
• Strong technical expertise.
• Achievement orientation.
• Effectively manage time and ensure optimal productivity.
• Client-centric and focus on proving customer service.
• Excellent analytical and communication skills.
• Results and solution focused.
• High degree of self-motivation and the ability to work independent of supervision.
• Naturally inquisitive mind set, with a strong innovative tendency.
• Self Confidence.
• Flexibility to cope with pressure and setbacks.
• Delivering results and meeting expectations

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Role Purpose

We are looking for a Senior Publishing Specialist to join our team. You will be responsible for creating, improving and maintaining content for the MMH group's websites, as well as monitoring web traffic and metrics to achieve our business goals. Our ideal candidate is an experienced professional with demonstrable creative skills and you should perform well under deadlines and be detail-oriented. If you are also an expert in content optimization that will ensure customer engagement, brand awareness & brand consistency, and a positive customer experience we would like to meet you.

Requirements

• Grade 12 / Matric
• Relevant qualification in the field
• Minimum 4 years' experience as a Content Administrator in a corporate or agency environment
• Basic technical knowledge and experience with web-based technologies including HTML, CSS and JavaScript
• Working knowledge of authoring and publishing tools as well as web content management principles
• Knowledge of SEO and web traffic metrics

Duties & Responsibilities

• Create, edit, and manage digital content that is consistent with the organization's brand, style and tone
• Maintain and optimize headings & tags according to SEO requirements
• Manage new content updates and publishing across multiple content management platforms
• Collaborate with setup/configuration and maintaining Information Architecture
• Work with front-end developers to build the best web presentation with a focus on usability and accuracy
• CMS setup of new websites
• Monitor client feedback messages/comments on website to correct issues and/or identify opportunities for improvement
• Asset management within Content Management Systems
• Collaborating with clients and interdepartmental stakeholders
• Ensure that the layout, positioning, navigation, and look and feel of content are consistent throughout the website
• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results
• Ensure that the layout, positioning, navigation, and look and feel of content are consistent throughout the organization
• Ensure the factual and grammatical accuracy of the websites, as well as ensure that all content stays current
• Carry out quality assurance checks on website content and resolve any broken links, typos or functionality errors
• Liaise with IT department and web developers to resolve technology issues
• Stay up-to-date with industry developments and generate new ideas to draw audience's attention

Competencies

Business acumen

• Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the organization.

Client/Stakeholder commitment

• Anticipates, meets and exceeds client's needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

Drive for results

• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

Leads change and innovation

• Actively leads change, does what is right for the business and drives continuous improvement through innovation.

Collaboration

Prioritises the business interests of MMH and invests in the success of the group by aligning effort across divisions.

• Impact and influence
• Persuades, convinces, influences and inspires others, both within MMH and externally to win support, loyalty and gain commitment to the purpose of MMH.

Self-awareness and insight

• Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.

Diversity and inclusiveness

• Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

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Role Purpose

Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.

Requirements

• Bcom Degree in Informatics/ Financial Management/ Information Systems
• 3-5 Years’ Business Analysis or related experience (e.g. Testing or Business Systems Analysis)
• Experience in modeling, solution testing and verification
• Financial services experience will be beneficial 
• Experience in working with cross-functional project teams will be beneficial 
• Understanding of process design (solution architecture, process mapping, entity diagram mapping, etc.)
• IT methodology (e.g. Agile, Waterfall, etc.) 
• Business acumen
• Basic understanding of UX and UI design principles 
• Process mapping
• Basic accounting skills

Negotiation skills

• Communication skills (written and verbal)
• Problem solving skills (critical thinking)
• Stakeholder engagement
• Facilitation and presentation skills
• Requirement articulation and documentation skills
• Prioritisation and planning skills

Duties & Responsibilities

INTERNAL PROCESS

• Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
• Provide Support: System integration; Supporting roll out of new technical solutions and functional solution changes.
• Assist with timeous and accurate monthly system close off with financial team and operational system team.
• Implement sound system reconciliations (bank reconciliations, system reconciliation, debit order expected vs actuals reconciliation, Debtors Age).
• Implement sound operational error reports to identify bugs and system errors.
• Facilitate workshops and training to business on financial system functionality.
• Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
• Analyse and understand the business’ requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.
• Contribute to translating the business goals into design in line with systems architecture.
• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
• Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.
• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
• Continuously seeking opportunities to improve current system

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Manage the timeous and accurate submission of tax certificates for South African (IT3 B) and Namibian (IT3 F) to the relevant authorities.
• Manage day-to-day maintenance requests from users.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.

PEOPLE

• Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness.
• Effectively manage your performance within the team in order to ensure business objectives are achieved.
• Be a role model for innovation, change agility and collaboration behaviours within the team.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Identify risk and implement sound financial system controls.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Business Continuity management for Momentum Metropolitan Life Insurance system and Momentum Velocity Club system.
• Measuring and analysing business financial operational system errors, initiating corrective actions and minimizing the risk impact.
• Ensure the integrity of data and system to enable accurate financial reporting.

Competencies

• Examining Information   
• Documenting Facts
• Interpreting Data
• Adopting Practical Approaches
• Exploring Possibilities
• Articulating Information
• Challenging Ideas
• Meeting Timescales

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Role Purpose

Manage skills developmbusinessent initiatives in accordance with legislation (SDA, SDLA, B-BBEE, SAQA, etc.), INSETA and BUSINESS requirements in order to support the achievement of the business’ skills development goals.

Requirements

Qualifications

• SDF Certification
• OD-ETDP (Occupationally Directed Education Training
• Development Practice) level 5 certification

Experience

• 3-5 years learning and development experience with a focus on working with relevant Skills Development legislation (e.g. SDA, SDLA, Employment Equity Act; EE and B-BBEE, Labour Relations Act and SAQA Act).
• Exposure to Skills Development strategies (e.g. learnerships, skills programmes, ETQA, skills levies and INSETA functions). 

Knowledge

• Practical knowledge of skills development related legislation (SAQA, NQF Act, B-BBEE, etc.)
• In-depth knowledge of managing learnerships, internships, skills programmes and bursaries.
• Understanding of the working of SETA’s.
• Ability to impart and share knowledge and skills.
• Understanding of how skills development works, what the key issues and risks are that drives success.
• Understanding of data analysis and reporting 

Skills

• Verbal and written communication.
• Influencing and persuasion skills with the view to gain commitment from key stakeholders.
• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
• Excellent analytical and reporting skills (INSETA, DoL and B-BBEE reporting).
• Planning and Organising skills

Data analysis skills 

Duties & Responsibilities

INTERNAL PROCESS

• Keep abreast of trends, legislation and best practices within the Skill Development field in order to provide best practice guidance to relevant stakeholders concerning Skills Development practices.
• Develop Skills Development strategies, policies and practices that support the business and the group to achieve Skills Development and strategic objectives.
• Responsible for the end-to-end management of the Skills Development function for Momentum Life
• Maximize funding opportunities via implementation of discretionary grant projects in support of critical skills pipeline development and growth.
• Apply the INSETA mandatory and discretionary grant criteria and complete grant claim form procedures for the business / group.
• Facilitate the vendor management and accreditation process for service providers and internal training programmes.
• Analyse the National Skills Development Strategy (NSDS) and INSETA sector skills plan (SSP) and collaborate with the HR teams to develop plans that address the requirements of the NSDS and SSP.
• Oversee the needs analysis for the business in accordance with business objectives and in collaboration with the HR team and Training Committee, compile a Workplace Skills Plan (WSP) that addresses the needs of the business in line with frameworks and standards.                           
• Oversee the tracking and reconciliation of levy payments and spend of grant rebates and provide accurate reporting thereof at business / group level. 
• Run and participate in relevant committees in order to create a platform for discussion and communication for Skills Development planning and implementation, training priorities and focus areas.
• Support and track the implementation of the business / group WSP and provide advice on learning interventions to meet the requirements of the WSP.                                                                    
• Evaluate organisational readiness for learnership, internships and skills programmes or develop plans to advocate them in the business to increase readiness.
• Advocate Skills Development within the business and coach and guide the HR teams, Training Committee and business stakeholders to comply with the Skills Development Act and related processes.
• Proactively manage relationships with various stakeholders in a way that they enhance the integration of Skills Development practices across the group.
• Build, manage and maintain relationships with members of associations such as INSETA, service providers and other stakeholders.
• Compile, submit and assess the Workplace Skills Plan Implementation Report within the requirements of the SETAs and group standards and procedures.
• Identify and highlight Skills Development risks with relevant stakeholders and identify risk mitigation strategies.
• Oversee the compilation and submission of accurate Skills Development reports that clearly highlight the relevant analysis, insight and trends.
• Assisting with the development and monitoring/governance on L&D Policies.
• Performing monthly Tracking/Reporting of training spend against budget and ensure learning throughout the group wide functions is accurately and timeously captured in order to ensure an accurate Annual Training Report (ATR).
• Develop and monitor Divisional/Cluster Scorecard – rolling up to Group.
• Performing quarterly Self Assessments of Transformation Reports (SD Scorecard).

CLIENT

• Build relationships with other SDF’s in MMH, learn from each other to strengthen Skills Development in Momentum Life
• Participate in Group committees
• Chair the Training Committee of Momentum Life
• Support the implementation of Group managed programs
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with prudence.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum. 

Competencies

• Examining Information
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Developing Strategies
• Making Decisions
• Managing Tasks
• Upholding Standards

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Role Purpose

The purpose of the Senior Risk and Compliance officer is to develop and implement a robust combined governance strategy and Ops plan for MDS combining governance integrates and aims to optimize all Governance Functions (i.e. Risk, Legal and Compliance). Taken Combined Governance enables an effective control environment; supports the integrity of information used for internal decision-making by management within the organization provided by governance.

Requirements

Qualifications

• Degree in Finance, Legal or Business recognised by the FSCA
• Post Graduate Diploma in Compliance and Risk Management (preferred)
• Admitted attorney (preferred)

Experience

• 8-10 years of experience in Risk and compliance.
• 5-6 years of experience in a senior leadership/management position.
• Extensive knowledge and expertise in risk, compliance, and legislation.

Attributes

• Relationship management
• Presentation skills
• Report writing skills
• Drive for results
• Diversity and inclusiveness
• Adapting and responding to change whilst leading the change and innovation
• Collaboration and Teamwork
• Impact and influence
• Self-awareness and insight

Duties & Responsibilities

• Implement and manage effective compliance processes in MDS  (Internal processes)
• Provide guidance and interpretation of Act and Regulation, including industry-specific regulations.
• To ensure compliance with all relevant statutory requirements and the impact on the company.
• Ensure that MDS complies with the necessary compliance requirements from Momentum Metropolitan Holdings.
• Ensure that the company remains compliant and up to date with legislated changes and industry-specific changes to the compliance requirements.
• Report on compliance matters to the CEO of MDS, Risk & Compliance Committee, Exco, Audit Committee and Momentum Metropolitan Holdings.
• Ensure complete and comprehensive compliance monitoring universe.
• The compliance function assists management in discharging their responsibility to comply with applicable compliance obligations through the monitoring of obligations.
• The compliance function also assists in the development and maintenance of a Regulatory universe that includes all compliance obligations (Acts).
• The compliance function drafts relevant Policies.
• The compliance function can be used optimally in training other functions on various Legislations.
• The team can also be involved in Manco meetings or included in distributions to ensure the dissemination of important information that could impact MDS Compliance.
• Projects and transitions stakeholders to ensure optimal implementation within acceptable risk, mandate, and regulatory frameworks.
• Responsible to ensure appropriate breach escalation and resolution. Contribute to, implement, and maintain, where appropriate the regulatory compliance breach management and follow-up process which will at a minimum address the identification, analysis, and resolution processes to be followed as well as the escalation procedures.
• Ensure that the reporting of compliance activities and instances of non-compliance, both internal and external, are relevant, complete, accurate and to the point, and submitted on time.
• Initiate and/or provide professional advice and guidance to business as may be required/requested from time to time.

Legislation

• Monitor pending legislative changes.
• Provide input into draft legislation.
• Keep abreast of legislative changes.
• Analyse the impact of legislative changes and changes in practice on Momentum Retail business.
• Identify business opportunities following legislative changes that will give us an edge in the market.
• Advise business of the impact of changes on processes.
• Assist in the implementation of changes.

Implement and manage effective risk processes in MDS

• Coordinate Internal Audit activities. Tracking of progress made on implementing corrective action per Internal Audit Findings.
• Momentum Metropolitan Holdings Governance Manco Meetings.
• Reporting to Momentum Metropolitan Holdings Compliance.
• Performance of Divisional Risk Register Assessments.
• Monitoring of Combined Assurance Plan.
• Represent MDS at the Risk & Compliance Committee Meeting, IT Risk & Compliance
• Committee Meeting & Audit Committee
• Preparation of Reports and Meeting Packs for the Risk and Compliance Committee meeting and Audit Committee meeting.
• Coordination of the quarterly Tax & VAT Submission lists to be sent to Momentum Metropolitan Holdings Finance Division.

Implement and manage effective legal processes in MDS

• Assist in drafting legal documents and forms.
• Review of legal contracts and agreements
• Assist with the specific company reporting obligations to Momentum Metropolitan Holdings and Regulatory Bodies as and when required
• Report to Regulatory Bodies, as and when required:
• Provide legal advice and assistance to consultants, financial advisers, and members/clients.
• Identify needs of consultants and financial advisers regarding updates on legislative changes.
• Compile legal updates.

Enable focus on the IFA within the area of responsibility (Client/ Adviser Services)

• Provide authoritative, expertise and advice to clients and stakeholders through building and maintaining relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Establish a way of work that creates a high-performance delivery cadence between internal and external stakeholders.

Oversee the implementation of financial and corporate governance measures (Finance)

• Prepare and control the budget for the area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high-risk and problematic financial issues in the area of accountability and contribute to the development of policy.
• Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
• Implement and manage financial risk methodologies, techniques and systems and use them to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of the financial policy, practice, and procedures: preventing illegal, unethical or improper conduct.
• Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies

• Business and Market Acumen: Understands how the business operates, what the key issues and risks are that drive business success; and how they impact the commercial viability of potential ventures and the profitability of the Group.
• Adviser Commitment: Anticipates, meets, and exceeds adviser’s needs by creating long-lasting relationships that support the adviser's value proposition, support their financial wellness, and ensure client centricity.
• Drive for Results: Drive a sense of urgency, focus, accountability, agility, and execution to deliver business results.
• Leads Change and Innovation: Actively lead change, do what is right for the business and drive continuous improvement through innovation.
• Collaboration: Prioritises the business interests of MMH and invests in the success of the group by aligning efforts across divisions.
• Impact and Influence: Persuades, convinces, influences, and inspires others, both within MMI and externally to win support, and loyalty and gain commitment to the purpose of MMH.
• Self-Awareness and Insight: Manages self and relationships with others effectively and provides perspective in difficult situations.
• Diversity and Inclusiveness: Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to benefit all parties concerned.

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Role Purpose

Momentum Insure is a registered Financial Services Provider. We provide the full range of personal and commercial short-term insurance products and deal exclusively through registered intermediaries.

Requirements

• Minimum Matric/Grade 12 or equivalent
• FAIS accreditation will be highly advantageous
• Previous call centre experience preferably in a client centric or sales environment will be advantageous

Duties & Responsibilities

The Lead Converter will be responsible to validate leads and confirm if client is interested in a quote Confirmed leads will be loaded and allocated to a sales consultant to quote and close Loading of messages

Competencies

• Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Interpersonal and communication skills
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning
• Computer literacy