Job Functions:
Answer incoming calls courteously within SLA
Manage all cases professionally and efficiently within the correct time frames
Provide personalised customer ser
What you will be doing
Oversee and coordinate the work effort of members of a client-facing teams (dedicated or leveraged) in delivery of continuous and effective services to one or more strateg
Key responsibilities will include:
Lead a team of 8-10 pax who provide customer facing services within our offices.
Ensure consistent delivery of our overall Customer Experience through a vari
Job Responsibilities:
You will always make sure that the customer’s interest comes first whilst providing exceptional customer service. You’ll have experience in both outbound and in
Qualifications:
Grade 12, with one year administrative experience
Required Job Competencies:
Execute general administration for the Service Centre as needed
Execute Service Centre i
Description
Current knowledge of best practices for Customer Services in a retail environment
General Understanding of CPA (Customer Protection Act)
Knowledge of JD Group policies, practices
Description:
The professional interaction of all customers to ensure the accurate processing of all transactions and administration of cellular, credit and lay-by offerings to meet set targets.
Job Description
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
Support the development and maintenance of process
Main Purpose of Job
The primary duty of all staff members in the deli is to provide responsive, exceptional service to deli counter customers by answering questions, making recommendations, providi
Overall purpose of the role:
As the Inhouse Helpdesk team leader, your role is pivotal in ensuring the smooth operation of the Inhouse Healthcare team at Simeka Health. You will be responsible for
Job purpose
To contribute to the processing, maintenance and management of tasks within the Investment Administration team.
Key outcomes
The following outcomes will be expecte
Description:
Call Centre Coordination: To answer calls within an effective time period.
Coordinating the daily running of the call centre.
Ensuring that all relevant communications, records
KEY RESPONSIBILITIES:
Oversees the entire research process from start to finish together with the Senior Research Executive
Timing, briefs (project and interviewer / moderator), moderating (in
Minimum Requirements:
Minimum of 3_ years’ experience in Zone Control / Call Centre Experience.
1 year experience as a Team Leader within Zone Control / Call Centre environment.
Compre
Key Deliverables / Primary Functions
Act as first response and provide remote support to clients and answer incoming calls
Act is expert L2 support agent and ensure that we correctly di
Description
To be accountable for delivering and providing a magical best-in-class service via the telephone, email, chat, text or any other social media platforms to handle a variety of service fu
Job Summary
We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison,
What You'll Bring:
Job Description
Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy
Provides trend d
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.