Workforce Manager HOD - Cape Town at Pick n Pay Stores Limited

Job Advert Summary    

• To implement and manage people, systems and processes and to provide expert staffing and scheduling support to the General Manager of the Operating Region and team in order to improve staff productivity measurements within the region.

Minimum Requirements    

• 3-year degree or higher with specialization in engineering / operations research / finance and / or related fields. Alternatively, Standard 10 (Grade 12) / N3 or equivalent with 3 years of retail management experience and proven analytical skills
• Workforce Management systems (eg. Kronos) experience will be advantageous
• Strong presentation Skills
• Intermediate to Advanced Excel skills
• Must be familiar with the budgeting process and be able to provide input and analysis with the Half Year budgets.

Duties & Responsibilities    

• Utilize multiple computer applications & systems (Kronos, SAP, MS Office) to ensure that schedules are produced that optimally balance staff coverage and costs in line with wage budget and business forecasts
• For all stores within the Operating Region, monitor, analyse, report on and make recommendations about:
• Store Kronos activity and compliance with company policies, standard operating procedures
• Ongoing labour cost and productivity performance
• Controllable staff costs such as leave balances (all types), overtime, Sunday & public holiday expenditure
• Track recent and forecast future trading volumes in consultation with Retail Operations management and assist Senior Workforce Manager to adjust Kronos budgets and forecasts to reflect expected trading volumes and targeted wage spend
• Manage daily, weekly, and monthly task requirements such as schedule and timecard sign off to ensure efficient, timely and accurate payment of staff
• Develop and lead the team of Senior Workforce Managers, Workforce Managers and Industrial Engineer to deliver the overall company productivity ambitions within Pick n Pay owned stores.
• Lead strategy, direction and execution of WFM strategy cross-functionally by co-opting and supporting related stakeholder teams across PnP (GNFR, I.T, Store Operations, Finance, Commercial and Omni – channel)
• Write to and / or meet with the General Manager of the Operating Region and management team to address store labour cost performance and / or adherence to policies, procedures, wage budgets and planned schedules.
• Maintain and update system data as required between SAP and Kronos, and co-ordinate any system upgrades to Kronos.
• Ensure that correct staffing levels are maintained in stores and participate in the authorization of recruitment in stores.
• Identify areas where training is required and schedule and facilitate the training online, in person or in a classroom.
• Conduct comprehensive store audits, visiting stores if necessary. Compile reports and discuss with stakeholders
• Respond to all related queries from stores and Support in a timely and professional manner

Competencies    

• Self-starter
• Analytical thinking
• Planning and organising
• Business mindedness
• Verbal and written communication
• Quality control and standards
• Results driven